Hotel W, Dallas

Location and comfort

The view construction site out the window

Staff were pleasant enough. The hotel is in a nice location and fairly central to most places in Dallas.

Upon arrival, the property has valet to park your cars but no one to help with luggage. So upon arrival in our taxi, there were a bunch of men, just staring at us as we found luggage carts and got ourselves into the building The lobby area was dark and very unwelcoming. The rooms themselves had a weird layout. Only a shower curtain like sheet separated the bedroom from the bathroom. Had high expectations from the W brand but this fell short.

I put for breakfast to be delivered between nine and 9:30 AM, they showed up at 6:30 in the morning. Also, when I booked this hotel, it said breakfast was included in the price. Then I see another $119 added to the bill. The hotel was not expected and witness for the anniversary with my wife.

Not really what I expected

The location was great!

If you want to be at a pool to get sun and not shade this is not the pool for you. We chose this place so we can spend a day at the pool getting sun and it was a failure. Only a shaded pool. You aren’t allowed to even bring water to the pool. Failure!

Location

N/A

Super disappointed I called and tried to cancel after the Mavs didn’t have game 6. Nobody returned my call at the W or booking website.

Horrible communication

The location is perfect

Overpriced for a “mega” room. Says Mega room but it’s just an ordinary room for extra money

Nothing

Had bed bugs

Staff was rude ! Specially check in desk

I booked thru Priceline it said free parking and I paid 100 at the end I didn’t get my deposit not sure why !

Location

Not that nice for either price, toilet was broke in room

Closeness to venue

Na

Great service from the personal. Excellent location and cool room.

Great location for the venue at the AA arena

When my wife and I were done we expected to head back to the hotel and grab a drink and bite to eat. But instead we were faced with a nightclub atmosphere where we couldn’t even unwind and hold a conversation

Only good thing is location.

Way overpriced. Seems no investement on maintenance. Quality of things in general in pretty bad shape - example: bathroom towels very very old - harsh touch, not nice at all. Food in general really bad - breakfast was terrible - cold coffee and the scrambled egg plate looked like and tasted like a cheap dinner. Plenty plenty room to improve. Service was also very bad - at the bar where you can eat, nobody came over to talk to us (hotel people stayed at the bat talking to each other) - worts servoce I have seen in a long time. Decadent hotel. No idea on how to service clients on the food side. Will certainly not return and not recommend.

Close to venue

The shower filled with water wouldnt drain

Personal amable y flexible

.my room was extremely hot!

everything