Hotel ZaZa, Dallas

We had a nice and large room. The location is perfect. There are many good restaurants nearby. The hotel's restaurant is high level, too

The deposit of 400 usdollar for four nights is too much. The deposit was reserved from my savings account even if I told to take it from credit account. The price level of the hotel is high. The pool area was closed.

The location was perfect. It was possible to walk to downtown or take a trolley bus which doesn't cost anything. Nice restaurants nearby. The room was large and beautifully furnished.

It was a pity that the pool area was closed. It should have been nice to relax and take a nice bath after having walked around the city. The hotel takes a deposit of $ 100 per night and that's too much.

This was over and beyond what we could have expected. Honeslty the best hotel experience we have ever had. Sooo many extras and daily surprises.. from snacks cookies.. cupcakes . fancy water in glass jars. champagne.. doors held open for you. Free shuttles.. candles lit. Slippers and robes. Wonderful friendly staff. Legit sooo fun and truly and amazing experience. Ohhh and gorgeous location .

Not a thing. This hotel is above and beyond.

The decoration es awsome! I appreciate the work of arts very much. The restaurant its very good too

The wifi was not good

Staff was so welcoming and friendly. Little touches were delightful. Room was huge and hotel restaurant was amazing! Also love having coffee by the elevator every morning. Lots of nice touches!

Nothing. Would stay here again!

Magical place. We loved the room, decor, and the staff. Everyone we met were very welcoming and friendly. It’s a very beautiful hotel in a great location.

The only negative I can think of is that they don’t allow outside food. We wanted to order a pizza and stay in one night but we refrained.

Location, comfortable beds and pillows, great bathroom.

Shuttle to and from the American Airlines center was a great perk. Complimentary champagne and chocolate covered strawberries for our 35th anniversary was a nice treat. (Turned champagne into sodas and lemonade because neither of us drink)

Slightly sweet/spiced odor in the hallways.

Excellent location and property. Good food, comfortable rooms.

All good.

Great hotel overall. Bar is fantastic.

Coffee not available until 6:00 AM ... too late for me.

We really enjoyed the hospitality great environment!!

Spacious. Comfortable.

Hand held shower wand addition.

Great style, fun environment in a great location

Dogs! We’re allergic. But the air purifiers in the room helped

Connivence to AA Center

The staff were so friendly and helpful. The room was large and clean.

We loved the pool area but there was never enough seating to enjoy it. People were literally rushing in front of us to reserve beds and then not use them. Quite frustrating.

The hotel is beautiful. I have stopped many times for drinks and appetizers. This was my first time to stay at the hotel. Having the coffee stations is a good idea, but why can't you have regular cream (not half/half) or milk. Soy and oat milks?? It was nice to have slippers and a robe. And they turned down my bed. The valet guys were courteous and prompt to retrieve your car. I was disappointed because on the room service menu it doesn't state there is a $5 delivery fee nor an automatic 3% room charge. Why didn't they have music Friday night to party at the pool? It was so dead at night over the weekend. What is the Metropolitan Club?

The loud rock music at the pool at 11 am. They should have played that loud music Friday night by the pool. I left the pool, didn't care for loud rock music, Smooth jazz my style. NO music over the weekend at night. I don't like soy or oat milk. Need to get rid of room service charges. BTW I did tip the delivery man $6 cash. Open the pool earlier. How about offering a cool drink and a cold towel at check in since it's so hot. I expected more from ZAZA.

Everything

The prices on the drinks that come with the room

The location, decor and hospitality

We were attending a burial at the Greenwood Cemetery which was 3 blocks away so it was very convenient. Also we had flowers for the burial and because of the heat, we were unable to store then overnight in our car... the hotel gladly stored them in an air conditioned room.

Nothing to not like. We had 2 teenagers with us and so spent time in the pool which had floating flamingos! and pink beach balls. We were the only ones in the pool, so the kids had a wonderful time.

It was the first hotel I stayed in for a long time where you genuinely seemed to like your guests. I travel a lot for work and always the hotels seem to hate their guests - this was extremely pleasant.

Convenient to uptown and staff was fantastic. Valet personnel was excellent and most helpful

All was great

We dined for dinner and had an Awesome time. Great Service

The location was fantastic

Great location and walkable to lots of different restaurants even at night. Very quirky and the staff are outstanding.

Room service very late sometimes in the early evening

convenient

pool hours

Solid choice in uptown Dallas. You'll be hard pressed to find better comfort and service at another hotel for the price.

First-rate customer service and clean, well-designed rooms with comfortable beds. Always great showers with plenty of hot water.. Dragonfly Restaurant is known for good food, especially the breakfast. Lovely fountain-style pool area for relaxation but still big enough for kids to swim around. Usually a mix of couples and families.. Of all the ZaZa's in Texas, this is my favorite.

Wish pool and food service to pool stayed open an hour longer. Also every time we've stayed here there have been some late night revelers. If they end up next door to you there will be some spillover noise. Rooms are pretty well insulated though.

the staff was welcoming and the facility was both spotless and inviting. Operations were smooth start to finish (valet guys were the best!!)

location

The parking $55

The staff is fantastic. So friendly, helpful and welcoming. All of the valet workers are so nice and fun. Its the little things like putting cold water in your car when they bring the car to you. Beds are so comfortable. Rooms are huge and so clean. Coffee service on each floor by the elevator so you don't have to go all the way downstairs to get it

Wish they had free water in the rooms. $5 is ridiculous.

location, decor and especially the staff

n/a

Location, friendliness of your staff. Especially the valet

I like warm milk with my coffee

Everythjng

Nothing

nice accommodations and nice drivers

inconvenient location

Location was great for getting to American Airlines Arena

Nothing

Everyone was so friendly! The food at Dragonfly was amazing and the lady that helped my Husband and I was so great. Also, Manuel from room service was fantastic and made us feel like royalty! Overall our stay was perfect. The valet service was also exceptional. This was perfect for our anniversary trip

The staff was amazing, the food delicious, the room comfortable and the decor beautiful!

The location was great, in the heart of uptown around great restaurants and bars

Fantastic hotel. Classy, top-notch staff, lots of amenities. When you walk the halls, it's like you're in one of those classy European hotels. Shuttle to and from local event was great.

On-site restaurant is a bit too pricey for breakfast.

Clean, beautifully decorated. Excellent restaurant

we didn’t get the king room we reserved. we had a room with two full size beds.

beautiful & location

no water stations, but they did offer small bottled water

location and prompt room service. car transportation helpful when available.

They offer a shuttle service within three miles of the hotel. The staff was amazing. They brought us special treats during turn down service. They offer coffee and tea service on each floor each morning and a complimentary wine in early evening.

Loved everything.

Breakfast was great. Room service delivered on time. Liked the butler pantry for coffee in the morning. Room was spacious. Staff friendly and helpful. Shuttle service really great to have!

Wish the rooms had queens instead of doubles. They were very small for two people- as a family we had a kiddo with one adult. Could hear the above neighbors walking which was bothersome at times as our schedules did not align.

everyting

colors abd darkness

clean, chic, confortable

loved wverything

$55 a night valet parking

location was perfect. excellent deal. staff was so amazing and courteous. valet and bar staff really made our stay top notch. world class service those guys and gals working the bar and valet. loved them. property def safe for women and people of color.

property could use a few updates but also respect that the aesthetic is eclectic and timeless so not a huge deal just wish showers were nicer and bathroom had better lighting.

great location and amenities