Hotel The Lumen, Dallas

The onsite restaurant has such a great staff and the atmosphere is amazing

It’s nice and modern

Valet was a little rude

Location

Gone from 4 star to 2.5 star Now owned by smu university so being used by them Old facilities taken away

It was under construction - things were dripping - room very noisy and over a dumpster. Short staffed. Elevator a mess. Just not the level it used to be. We Asked for microwave and they brought one and just sat it on the desk 🙁 the fridge didn’t cool. Had to ask for luggage racks. Rooms should be inspected once a week to make sure things are working properly.

We have been staying at this property and it’s been going downhill every year.

Great location and friendly staff.

Property feels tired. The room smelled musty.

It was very beautiful, the front desk staff was nice, the bartenders were very friendly

It was way too expensive for what you get, the room had a very loud buzzing all night, you can only use the incredibly expensive valet to park (this is not listed anywhere on the website).

The location near SMU and Highland Park can’t be beat. Everything is very walkable and the neighborhood is quiet.

The rooms could use an update but everything was clean and in working order.

Location

Nothing

Location

For the cost per night the towels, bed and ambiance were not as expected. Noice from pool area too late in the night. Outdated decor and carpets dirty.

The location is nice if your kid goes to SMU.

The "suite" that I paid for had wet carpet the entire stay and resembled a Soviet era prison. This place needs some serious work.

It is run down, I’ve stayed in other rooms that were more kept up. It is an updated old hotel and the room we stayed in felt old and not very kept up. It needed some more renovations. In the past I’ve stayed in rooms that were more in keeping with th Kimpton brand, the company that used to own it.

The location was good, but difficult to get directly to. The design of the hotel was very calming.

The signage and directions in the halls is VERY poor. I lost count how many times I couldn’t find our room. The staff is very young and poorly trained. Basic things at check in, like remembering to give me a card key or where to find the elevators seemed to elude them. When requesting to speak to a higher up, the blank stare response was all the answer received.

Everything

N/A

Across the street from SMU. Friendly staff. Small hotel vibe.

The A/C unit in my room had only one fixed vent that is directly above the bed. When the A/C is running, very cold air blows directly into your face while you lie in bed. You can either turn the unit off or cover your head in the blankets. Also, my room must have been in the smoking section as I could smell the odor of tobacco smoke while I stayed. The smoke smell was especially pungent in the corridor outside of my room. I was there only one night, otherwise, I would have asked for another room. I checked out at sunrise just to get out.

right across the road from SMU

pancakes on menu weren’t available

Air conditioning was like a train running through ur room

The air conditioning was too loud

The location was great

miss-informed about services at check in. No safe in room until requested. poor room servicing, had to chase replacement coffee, milk, sugar, and no tea. hotel information on in-room TV stated bar/ restaurant open until 23:00 seven days a week but we were turned away at 21:03 on Sunday and informed by front desk that there had been a change in policy. still people enjoying the bar 20 mins later when I went to front desk to complain. restaurant not available for hotel guests on Sunday as private party had booked it. overall very, very disappointed with the stay. will not repeat.

coffee in the room would gag a goat and they charged $30 parking when i didn’t park there.

close to smu. clean.

every time I left my room I got locked out and had to go to the front desk for a new key. I booked this hotel because of its proximity to SMU and because it had a restaurant on site. The restaurant was closed for a private event on one of the nights. when I asked the front desk about a restaurant that was close by because it was dark and I was walking they recommended snacks at 7-11.

Clean

All good

staff:)

valet only

ambience, decor, customer service for top notch.

it was perfect.

Hotel was good, staff was friendly, it was clean. I would recommend anyone stopping here to go to the bar. Staff were always happy to serve and loved a good conversation with you.

I can’t really comment as I was only here for one night as a stop over.

the restaurant was about the only tolerable thing.

this website does not state that if you select a room with a balcony you will be given a room with a door leading outside to a rail. no way to get outside. plus my room was a handicapped room even tho they tried to tell me it wasn’t. definitely changed my reservation and stayed somewhere else the next day. btw valet drivers need a driving lesson cause the way he drove one persons car i would of cursed him out for doing that in my car

very nice

not sure if room had been cleaned