Casa Delfino, Crete

Everything! Beautiful place, clean and quiet Renovated in a very special and beautiful way. The view from the roof is spectacular. Excellent location in the alleys of the old city. A magical experience, lovely people, nice and welcoming! All the staff are so kind! Also the owner of the place is very pleasant and helpful. I wish we had more time! We will definitely recommend to everyone! 😁

There are a lot of stairs, even inside the rooms... but that's because the building is historic and old, actually a UNESCO conservation building. But it's so special so we forgave 😉

The staff was friendly and amazingly helpful. Breakfast was great.

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Lovely and carefully people, excellent services, very beautiful architecture, great location.

Location excellent. Rooms beautiful. Staff very friendly and helpful.

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Everything was delicious and seemed homemade. It was hard to stop! The rooftop terrace overlooking the harbor is a gem.

Very nice staff. Top breakfast with local cakes etc. Lovely welcome gift.

Everything. Excellent hotel with the most wonderful staff. Simply exquisite.

Nothing at all.

Staff was amazing and so helpful

No on site parking

Small boutique and personal

Nothing

Had to wait 30-45 min extra to get our room

Great Facility, excellent service by staff and very kind and attentive , great location. Overall, amazing experience.

Nothing

The staff were really friendly and helpful. The hotel was in the best possible position.

you need to book a night just to see the amazing cactus ☺️ Very friendly people Breakfast under the shadow of trees Terrace with a beautiful view over the harbour Just Perfect!

We had a pre arranged taxi that the hotel arranged from the airport who greeted us and took us to Chania Talos square, where we then greeted by the hotel golf cart who took our luggage and ourselves to the hotel. The airport transfer time is aprox 30mins dependant on traffic and time of day, from the square the hotel is minutes. Once checked in our luggage was taken to our room 4 with a balcony over the courtyard . The room as you walked in had a bathroom , seating area , wardrobe , fridge, coffee facilities , two view balconies small stairs to the queen size bed. We had a complimentary bottle of wine with baclava and a card which was a nice surprise. Breakfast is daily from 07:30- 11:00 in the beautiful courtyard, with a broad range of fresh fruit and home made delicacies to suit most appetites and if you would like an omelette for example it is not too much trouble for them to freshly make it. We made use of the hotel spa pre booked packages of sense of love and royal duet, the therapists are all physio therapists and the best massages we have experienced. The hotel has a roof top terrace accessed by a lift and a few steps where you have shaded area, table and chairs and lounges , there is a bar which is serviced late afternoon until late evening, however we made use of it during our down days and had it to ourselves and anything we wanted was not too much trouble. I celebrated my birthday and I had a surprise cake which was delicious. The bed was super comfortable with a turn down service, all the hotel is clean and tidy with too many to list of other detailed facilities , however on there website. The staff work as a team and very hard to make your stay to an impeccable standard. The owner is there daily and is always ensuring everything is meeting your needs. A special mention to all the staff from the bottom upwards, Chrissy, Anthonis and Maria etc .

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3 of us stayed in the 2 room family suite for a week. Our arriving flights were canceled and delayed and then our luggage was lost… the hotel staff kept track of our flight arrival and made sure a car and driver was there to meet us and then phoned the airport every day until our bags arrived, picked them up and delivered them to our room while we were out. They also went out of their way to make or mom’s birthday extra special by getting her an ice cream cake and singing her happy birthday before we left for our yacht trip. Concierge: Alexander arranged for private tours and English speaking guides for the entire week. We went on a sunset swimming boat trip, Zeus’s cave and shepherds sanctuary, a foodie tour where we learned a live olive oil, cheese and other goodies and then the cherry on the cake… a daylong yacht trip to celebrate our mom’s 70th birthday… The room: it was stunning… it is actually 5 levels but it wasn’t difficult or awkward to get around inside. My brother had the king sized bed upstairs (top level ) and my mom and I slept on the twin beds downstairs. There were two bathrooms. One with a shower and the other with a jacuzzi tub and shower in one. My brother is a big guy 6’3 with giant feet and he sounded like a herd of elephants if he ran down the stairs but that’s the only sound we hear within the room. Beds were perfect… not too hard not too soft… water pressure and temperature were excellent. Breakfast: served in the courtyard and a good assortment of items. The staff was INCREDIBLY accommodating and had endless patience with a few guests that I personally wanted the smack upside the head because of how rude and entitled they behaved. Spa: we had 90 minute massages and hour-long full body detox treatments. The young ladies might look tiny and delicate but omg. They have hands of steel and the touch of butterflies… if you don’t book a spa treatment while staying…. You are totally missing out.

Nothing aside from the fact that I can’t live there forever

Location and accommodation

The staff was incredible - kind, attentive, helpful. I cannot stress enough how helpful, genuine and hospitable they were. Room was great and location was perfect. Highly recommend.

Our room was a little noisy-being off the courtyard. But that is understandable…

Wonderful breakfasts on breathtaking patio, nice staff always ready to help, very good hammam and SPA, I’d love to come back!

Absolutely everything about this boutique accommodation is amazing……. The staff, the facilities, the fresh breakfast every morning, the position….. it’s perfect!

Nothing. It’s perfect.

Great location in the beautiful port city of Chania!

Wish i had more time there. A beautiful hotel and wonderful staff. Breakfast was very delicious 😋

Wonderful location, interesting history - beautiful rooms and helpful staff

Great location, beautiful terrace, very comfortable , delicious breakfast . Everyone was extremely kind and helpful.

Incredible stay. Over the top helpful, polite, kind staff. Great location. Epic breakfast. Fabulous room.

Location was incredible Chania is amazing and casa del fino condone be better situated The staff were welcoming and delightful

Absolutely nothing

Location and staff help and friendliness

Upstairs shower leaks water all over the floor from under the door. No iron in room

Everything! The staff was extremely helpful. They suggested places of interest and were friendly and so great!!

Very beautiful hotel, staff is amazing, nothing is too much to do for the guests; breakfast is delicious and authentic Greek dishes are present; freshly squeezed orange juice is delicious; Greek pastries are amazing especially the orange cake (super moist and orangy); location is literally in the heart of old town

Amazing location and fantastic customer service.

The rooms get quite warm when sleeping.

The friendliness of the staff and management. The accommodation, the breakfast and the location.

Nothing

The staff were out of this world in terms of kindness, attentiveness and professionalism. Amazing experience, wonderful facilities and best location in Chania.

It is with certain reluctance that I write this review, purely from a selfish desire to keep Hotel Delfino a hidden treasure. To me, a hotel is more than just a place to rest; it significantly enhances my overall travel experience. And Hotel Delfino did exactly that, and more. Every member of staff radiated affable warmth, welcoming us whole-heartedly and giving invaluable insights about the must-visit places and activities around. We were fortunate enough to meet Margarita, the gracious owner, whose delightful surprise added a special touch to our stay, making it all the more memorable. This is not your typical hotel boasting conventional hotel amenities; it's a charming, converted mansion where each room tells a different story. I should mention, the rooms might not exactly mirror the booking photos which add an element of surprise and novelty to your stay. If you have specific needs or preferences, don't hesitate to drop an email or call up the property before booking to ensure your expectations are met. This hotel, its distinctive charm, and exemplary staff are too delightful to face any criticism borne out of unmet expectations. The hotel constitutes two separate structures; while one is equipped with an elevator, the second building requires a bit of stair-climbing. For us, a stay at the top floor, sans an elevator, added to the charm of the place, but perhaps this might pose a hurdle for some. Hence, it's worth discussing this in advance if it's a concern for you. We were fortunate to have discovered this gem and experience a perfect stay. We only hope we continue being this lucky and get to visit Hotel Delfino more often.

I think that adding a good qualify espresso machine for breakfast and having a skilled barista would bring the morning experience to the next level. We will definitely come again to check if you have listened :)

Overall location and morning breakfast was lovely.

There was no way to control your room temperature. It actually got pretty stuffy and warm at night. We had to sleep with the doors open, which wasn't ideal considering you heard the music and people when walking around at night. Tge lighting in the bathrooms is pretty odd as well I definitely wasn't getting ready in there, I would go out and put my Makeup on in the bedroom area by the natural light.

Beautiful and easy access to the sites. Staff were excellent

We appreciate it was winter however it would have been nice to have a drink in the hotel in the evening. Really should have had a nice lounge area to relax in.

Great breakfast, friendly staff. My room was too hot in the evening and they made sure I slept comfortably so they opened another room for me.

Customer service was absolutely amazing. Friendly staff made you feel at home. The room was the perfect size for a couples retreat or single traveler. Located in old town, very close to everything.

The only complaint that could make, would be about the key to the room. Its and actual key that you have to keep with you every where you go easy to lose if you aren't careful. Key card would have made entrance to the room easier, other than that no issues what so ever.

All the staff was extremely helpful and friendly!

The breakfast food was excellent but I would prefer a slightly bigger choice.

Breakfast very good with nice staff offering options like omelet with vegetables. Very kind staff who helped us by booking a car the day after.

Not much :)

I am an American living abroad; From the moment I approached the hotel on the walking street it was a magical experience, the hotel is situated in the Old Town area on what some might consider a back alley, but beautiful, and the courtyard of the hotel is stunning. I met the owner and she was very personable and shared some of the family history of the property. The staff was very courteous and professional, accommodating and super friendly. Relaxation at its best, I cant wait to bring family and friends back to share the experience. prefect mix of old world charm and modern amenities. The Spa was incredible and private with Hamam (Steam Sauna) and Hot Tub, and massage services were top of the line. In Chania i had limited time but wanted to see if I could book a small fishing charter. The staff made the connection but unfortunately the weather didn't allow it, but absolutely will next time. Casa Delfino gets 100% marks and extra credit given in all areas. Thank you for a superior experience. I highly recommend them.

Bed was super comfortable

Room facing the courtyard was a bit loud

The room (and the rest of the hotel) was beautiful, the food was excellent, the staff were friendly and efficient, and the hotel is less than 5 minutes walk from the harbour, and we could even park the hire car close to the hotel for free. We visited out of the main tourist season, so the hotel and the town were pleasantly quieter.

1. The location is excellent, close to the harbour and restaurants. 2. The room was extremely comfortable 3. Above all, the owner and her staff were just first class It was a delight to stay at Casa Delfino, and we have every intention of returning in due course

Nothing!

Wonderful location; right in the heart of the Chania’s old city. Courteous, accommodating, and knowledgeable staff. Delicious breakfasts.

Our room smelled musty and felt awkward. Quite a few rooms were dark.

The staff was truly amazing. They made you feel as though you were a friend

This is a unique, exceptional property with a wonderful staff in a superb location. How often can one stay in an old Venetian palazzo that has been modernized? Great comfort, and service. A taste of old world Europe, properly updated.

nothing. it's a great place

Incredible service

Best breakfast ever!

Breakfast was wonderful. The hotel is gorgeous. The bed was comfortable and we had two bathrooms. The location is fantastic and we enjoyed our stay. The staff were extremely helpful with suggestions for restaurants and nearby attractions.

Everything about Casa Delfino is top-notch. The service is impeccable. The location is superb. You are treated like family by the highly efficient staff.

not a thing.

Fantastic location in the most beautiful part of Chania. Friendly staff

All perfect