Residence Inn by Marriott Hotel, Cincinnati

Location

Valet parking

Good location

Staff friendly

Karen is simply the best!

Comfortable, clean, and festive….the staff were super friendly and helpful.

N/A

The place was beautiful and clean & comfortable.

It could be updated to get rid of the carpet

It was close to the venue we were attending. The breakfast was good also.

I didn’t have any dislikes.

The location was great. The breakfast was wonderful!! And the staff was very nice and professional.

Very good experience and great location

Na

My wife and I love this hotel and it's staff,they are the best! In particular Karen,Joycelin and J the valet guy. Ms. Karen is so nice,kind,courteous and professional! She always goes the extra mile and makes us feel special and like family! KUDOS TO HER ALWAYS ,WE LOVE HER!!!

Everything was exceptional!

The Phelps bar was closed!

Convenient and beautiful area. Super spacious room and kind/attentive staff

Rooms very nice. Location to venue

Clean facilities and friendly staff

Excellent customer service combined with excellent facility. Great location for downtown events.

Older property but very clean and great roof top.

Older rooms and amenities

The rooftop bar is spectacular! It was nice to relax in the evening.

I absolutely love this hotel!! The staff is super friendly the location is amazing will definitely be back

Nothing everything was amazing

I loved almost everything about this property! It was beautiful inside and out. The staff were all professional, quick and sweet! We called the front desk for bedding for the pull out sofa and they were delivered with a smile in 5 minutes or less. And we were on the 11th floor, at check in time! The breakfast was yummy and had a great variety, plenty of seating and a friendly staff there to keep everything clean, tidy and food plentiful.

The only shortfall was the parking. You had to either pay valet or find a parking spot on the street. However, valet staff (more than a few) were directly outside the front door of the building, quick and ready to be of service. And they were so kind and funny! We were highly favored, thank you Jesus, and found a spot directly up front so we did not use their valet service.

CLEANLINESS

The traffic out front trying to park.

The staff and property were outstanding!

Location, amenities, and views.

Staff was amazing. Very helpful and friendly. Great location to Great American Ballpark.

The location was perfect

The staff, for the most part, was polite and nice.

The room was not ready when it was supposed to be, no sheets for the pull out couch bed and got a knock on door and phone call at 7am.

Close to ballpark, excellent accommodations

Bar/restaurant close at 10:00, game went long so they weren’t open when we got back

Francés at the front desk was wonderful! She was extremely welcoming and told me about all the amenities. Valet was also pleasant! I wish I remembered his name! But keep up the great work! Breakfast was pretty good and the sausage and biscuits were great!

I had a chicken sandwich at the bar in the lobby and it wasn’t cooked thoroughly.

Hotel is exceptional clean and in a great location.

During checkout or am times, if you are going to charge 42.00$ to park cars at your facility, you should have multiple valle drivers available. The driver was WONDERFUL unimpressed with the hotel expecting him to get 8 people's cars during checkout time, waited at least 15 min for my car, and called 10 min ahead. That needs to be adjusted for your poor workers, especially if you think charging 42$ is acceptable.

We loved the location!! The room was cozy and loved the kitchen will definitely be a return customer!! Highly recommend

Parking

Very nice property and staff was extremely nice

Unless you valet, parking is terrible.

The view

Parking

All the staff are very friendly! Got our room upgraded by the front desk into beautiful spacious room with magnificent city view. The location is near by all the good restaurant. Perfect for date night or weekend getaway!

No parking garage, but they have valet parking service. You can also park on the street in front of the hotel.

Great location. The front desk staff was super friendly and the bartender was very nice.

The bed was not comfortable.

Close and convenient to concert venue. Hotel nice and clean

The smoking area was on both sides of the entrance and had to walk through the smoke to get inside.

The friendly personnel great attitude makes you feel very nice

Staff were very helpful and personable.

Comfortable beds very clean and wonderful breakfast.. staff was very nice and helpful..

I like everything

I liked the location it was a short walk to great American ballpark

It was hard to get to

The breakfast buffet was awesome! There were so many choices, far exceeded my expectations. The hotel also has a patio area out back that has a fountain area and a grill and fire pit. The area was beautiful. We even used the grill. The staff was excellent in setting up the grill for our use. The hotel is less than half a mile from The Reds stadium, perfect walking distance.

It was a bummer that the roof top bar was closed to the rest of the guests due to a private party that had reserved it. And there were not many dishes to use in the room, there was only 3 plates, a couple coffee Mugs and a couple glasses. There needs to be more glassware and kitchen items. But all in all it was satisfactory. Parking was not included in the cost of the room, $42 per night. The hotel cost was already pricey and thus should be included.

Great area and easy walking distance to everything!

Karen and Frances were exceptional! The customer service these two provided was something you don't find everyday..I would stay here every time I come to Cincinnati if I can Just because of the amount of good customer service I received from the valet guy CJ and these two! I came in from Chicago for the fest and my stay here and the fest of course made my trip all worth it!! Thanks so much Mrs Robin Brooks-Watson

Everything was great!

Pleasant and comfortable stay. Very nice and friendly staff. Nice full breakfast included.

If free parking was available, it would have been even better

Beautiful and well kept

Smelled good and clean

N/a

The room was very spacious. Breakfast was fantastic.

Shower was a little outdated.

Spacious

No complaints

Clean and the rooms were nice

There was no extra bedding for the pull out sleeper.

Great location and great desk service. Great breakfast!

Breakfast was average. Excellent location

Furniture was a little beat up.

Friendliness of all staff

The bed was not comfortable, too firm. The pillows were flat. Also, our soap dispenser was completely empty in the bath