Hampton Inn & Suites Downtown, Chicago

Staff are so friendly and patient with children. Rooms are big and clean. Breakfast, gym and pool are really nice. Cool area for dining and bars in Chicago.

It rained and we forgot our umbrella. It used to be common that hotels would have umbrellas to lend guests, but no umbrellas. It's not a serious issue just a suggestion to make the hotel even better.

Location, friendly staff besides valet staff.

Valet staff rude. Hair in our shower.

The hotel isn’t new, requires certain renovations, but the personnel and cleaning very friendly

Breakfast could be more variable for a people staying 1 week +

Great

Fantastic

Nice and clean

None

Everyone was very kind, accommodating, and made you laugh or smile at least once . Everything was clean, beautiful, and exactly what is pictured on site

The location by the fire house is horrible, and no hair dryer in the bathroom.

Super friendly helpful awesome staff! At the front desk she heard me talking that we slept terrible on the train on the way in. Got us a rear room. Did not hear one siren at night and slept great. Beds and bedding were awesome, quiet AC/heat. QUIET rooms all around! I didn’t hear anyone in the hall, didn’t hear city street noise, I slept like a log! Great breakfast too! Open 6-10AM!! Amazing.

Great location

N/A

Very comfy beds. We loved the breakfast and the pool. The location was great!

It was noisy at night being as we faced the street.

Very nice staff and great location. Perfect for a weekend trip in the city.

Very polite staff. Good location. Good breakfast l.

I saw some mold in the bathroom.

We thought the hotel was good value based on location close to river and magnificent mile. We had a large family room/suite which suited our needs perfectly

nice and cleaned and the staff are very nice and accommodating

nice downtown area near the bar and walking near the beans

Breakfast was great

Nothing negative to say

Hotel was in the perfect location.

Parking.

Spacious room, comfortable beds, very good breakfast, smooth check in / out procedure.

Close to all our activities

I loved everything!

Cleaning and Staff

Deteriorated facilities—flush that was not flushing properly, chipped door. Lacking appliances—no coffee machine.

The hotel staff were very attentive. Great breakfast and wonderful coffee!

Have zero complaints or wishes that something was better

It was very clean and very spacious.

I thought the bathroom shower would be better.

Staff and location . It was really good

The breakfast was good. Room was clean and comfortable. We enjoyed the pool and the terrace off of it. The front desk staff went above and beyond.

No hot tub and a fire station on the next block. If you're a light sleeper bring ear plugs. We slept fine though. Maybe a couple more towels in the bathroom.

It is in the perfect location and the hotel is very clean and well maintained. We left a bag at the hotel and it was returned back to us at my residence intact.

Breakfast

The beds were super comfortable, clerks at desk were very helpful and courteous! Breakfast provided was great!

Loved everything!

The staff was very helpful!

Breakfast could be better

It was very well kept the staff was amazing Danny was my valet driver I had forgot something in my car. He was so kind to go all the way back to my car and get it for me it was much appreciated

Pool hours could have been longer

Everything

Everything was wonderful

Location and facilities

Everything was great

The room, the bed was very comfortable, the breakfast had many options, however the fruits could be better. The locations of the hotel is perfect for visiting touristic places

The atmosphere of the whole hotel was beautiful breakfast was great

Nothing

So clean, friendly staff, very comfortable room. Can’t beat the location. We will be back!

No vent in the bathroom

Loved the location, fantastic rooms….perfect stay

Nothing…..would definitely be back

The location of the hotel was great, it was in walking distant of almost everything that we had planned to do. The room was a suite and accommodated my family and I perfectly. The suite was clean with the exception off minor things, such as dirty window, dusty sprinkler and peeling wall paper. Also, things kept going out in our suite (bathroom lights, microwave, fridge) but the staff was exceptional with resolving all issues. The breakfast was ok, a great addition to our stay for a quick bite to eat and unlimited coffee all day long. The staff especially Yolo at the front desk was very helpful. She gave us a map to get a round and recommendations of things to do and places to eat. Overall a great stay, I would come back when in Chicago.

I didn't like how there were electrical issues in our suite that made the microwave, bathroom and fridge lose power. However, the staff was exceptional with resolving the issues.

The property was clean, had everything we needed.

It was in a very convenient location

Location was walking distance to most of the things we wanted to visit.

Good location, nice breakfast, comfortable room.

Cereal selection could have been better (according to my daughter)

The hotel is excellent, fast check in/check out, clean everywhere, excellent beds, bed linen and fresh, new towels. Quite acceptable pool, also a cool terrace, where you can relax in the evening. Not bad breakfast, although the description of the breakfast was overstated, in general it is no worse and no better than any American breakfast. Good for visiting Chicago for a few days

It is very inconvenient to use the TV remote, you have to be a genius with buttons, why did they do it like that? Also, there is no or did not work a hood in the bathroom, which is very inconvenient.

It was near all the attractions.

The parking was not free.

as locations go close to all but not near anything, it was like 1 mile to any major destination say Navy Pier, Willis Tower, Museums further. breakfast good, and kids loved a pool on site. but value for money is V good.

Maybe a few more options. The location was nice

Not sure

The breakfast was very good and the room it was served in was very nice.

Firehouse next door. Sirens blaring in the middle of the night.

Our room upgrade was great and very clean. Breakfast choices were good and staff throughout the hotel was very helpful and friendly.

Parking was a block over. I parked in the wrong one to start with, just a bit of a pain when we were coming in and leaving.

The staff was very friendly and professional.

The location is perfect, well connected by public transport and close to the main attraction walking. The room was large, comfortable and very clean. The breakfast is the standard US style and was included in the room. The staff is nice and helping. If planning to return to Chicago, this hotel will be my first choice, if available.

Walking distance to several attractions! Michigan Ave is very close. Amazing hospitality and terrace is relaxing. Breakfast was top knotch! THE VALET IS VERY ACCOMODATING!

Staff was amazing all the way around. Clean comfortable room. Great location.

Location was great for walking to many things like shopping, restaurants, and the river. Breakfast was good, it has all the normal stuff. Everyone should be able to find something to eat. It was a very comfortable stay. Valet was great, very fast and easy to work with.

Very friendly and clean

Staff was very kind, room was cold and shower was hot. Exactly how I want it to be! Location was excellent!

NA

Excellent central location. Staff are all accommodating and kind