Hampton Inn & Suites Downtown, Chicago

The breakfast was great. The location was excellent, all the attractions and sites in the city were all in walkable distance.

Clean, comfortable, friendly staff, convenient location, good breakfast

Nothing comes to mind

The room was spacious, plenty of storage and had so many outlets! Also it was very clean. There was already an extra blanket and pillows in the closet. Above all the room was clean and staff super nice.

The only compliant was the bed was a little too soft for my preference.

Everything!

Nothing

Everyone was so nice

Everything

I was pleased with how clean the hotel was, the staff were all friendly, and the full breakfast completed the stay. I’d easily stay again.

Very clean large room , helpful professional staff

I like the room size and it was nice to be able to heat up left overs. Staff was nice and answered the texting system very quickly for any requests.

It's right next to a fire station and goodness was that loud and frequent. Also on booking it does say a $100 deposit fee, but had to pay $300. I know you get it back, but now it's something you have to factor in. Pillows also inconsistent with some being super thin. Would've like having a smart TV so I could stream over cable TV with so many ads.

Desk staff were especially polite, knowledgeable and helpful.
Breakfast was very good.
Other guests I met were friendly. So were the Chicagoans I encountered.

Can't complain about anything. My room wasn't fancy or spacious, but it was nice. A good value for a downtown location,

The location of this hotel is just absolutely terrific for getting around in the downtown area of Chicago. We used the gym, which has a good selection of gear, as well as the pool, which is lit by a large skylight.

We opted to not pay for valet parking, instead choosing to park our car for the weekend in one of the many garages in and around this area, which ultimately was just as good, only thing is we had to carry our bags to the hotel for a couple blocks.

The breakfast provided was exceptional.

I didn't care for parking a few blocks away and being charged so much for parking my car overnight. Though I understand it was a discounted price it still was a bit expensive for me.

Great location and clean.

Steph wasn’t super friendly and nobody told us how to work the elevator it took us a minute to figure it out.

Location was so close to Downtown and the Riverwalk and the lake! Public transportation was nearby!

Definitely could use some “sprucing” up.

Great location, friendly staff, good amenities and breakfast. We enjoyed the lounge room in the second floor that has coffee and tea available all day long.

The breakfast could have more variety of fruits
The heated pool was warm enough

Sirens fire department next door

It’s really nice, the beds are cozy, I like the pool and yea overall thumb up. Located near all the things. The river walk is a 20 mins walk/6 min uber ride.

Parking sucks. The garage is 2 blocks away.

Very clean and secure. I loved that you needed a room key to use the elevator. Room was really nice and comfortable. The staff was amazing and quick to bring extra blankets when I called the front desk.

The cleanliness, staff, and breakfast were all amazing. The location was superb as well.

Walls are thin so you might be able to hear your neighbors if they’re noisy like ours were.

Breakfast was great, room great, staff great, location ok didn’t realize it was so close to the fire station.

Parking and close to fire station

Delish complimentary breakfast, beautiful hotel, beautiful suite, great view from the room, clean room, safe and lovely location. The hotel is within walking distance of nice restaurants. The staff answered all of our questions, and were very nice and attentive. Raul was very nice and helped us figure out bus/subway options throughout the city, which was also helpful. The lobby is gorgeous and great for pictures!

The parking situation is kind of weird. Parking is not available at the hotel and the hotel front desk staff tell you the location of parking. You then have to find the parking garage, get the ticket, walk back to the hotel and then the hotel staff will endorse or stamp your ticket so you don't have to pay for parking at the garage. The parking tab is then added to your final hotel bill. But if you are not familiar with the city, having to park several blocks from the hotel and then walk back to the hotel is super inconvenient.

The staff were great and the room very nice. We had a corner room suite that was very spacious. The breakfast was actually delicious.

The couches were not comfortable but the beds were.

I loved the beds and how spacious the rooms was. I enjoyed the little kitchen area. I also enjoyed the safety measures when going on and off the elevator.

I did not like the little shelf in the shower underneath had mold or some kind of residue on it. I did not like how hot the pool area was, it was exhausting, and how cloudy the pool looked. I would recommend using baking soda instead of chlorine. A hot tib would be a nice addition since there is patio space. Also there needed to be more options for breakfast would be nice.

The property was clean, the staff was attentive and kind.

Only thing I was thoroughly concerned about was how dirty the pool was. It doesn’t look like it’s maintained at all throughout the day and it was so much stuff floating in the pool I didn’t even get in.

The location was nice and walking distance to a lot of things. The rooms were also pretty large for a big city.

Took a long time to get an elevator in the morning to go to breakfast and to leave the property. It was full of families which was fine, but main spaces were a bit chaotic.

The ambience, Jody at the reception was so awesome, the bed was so comfortable, the pool was well maintained, breakfast was good

I loved it.

There were hair strands stuck on the ceiling of the bathroom. So maybe that can be improved

Very clean great location

Only complaint would be someone was in the room next to us one night and kept slamming their door late in the night

Location was great, Staff was wonderful

Everything was good except no shower curtain until we asked for one , Water was everywhere with out it.

Loved everything about the hotel except for the poor sound isolation between adjacent rooms. The room was clean with everything needed. Overall, a great value-for-money hotel, will consider it for my next visits.

Since I was coming to present at a major conference and hoping to get some rest prior to the workdays there, my only complaint was the poor sound isolation between the adjacent rooms. My neighbors next door were rather loud partying over spring break throughout both nights of my stay. That said, the staff immediately addressed my complaint.