Hampton Inn & Suites Downtown, Chicago

the staff were nice & very helpful. we weren't able to check in earlier due to a concert, so we called & notified the staff that we might show up past the time slot of check in. they were understanding & made sure other staff were notified of the delay. i also enjoyed the breakfast options & the 24/7 snack area.

Room, location, breakfast, friendly and helpful staff. Front desk, valets, breakfast area attendants were all exceptional. We felt pampered and totally loved it!

That our stay was only 3 nights. We could have stayed a week. Great room/suite and totally pet friendly facility.

The front desk staff was fantastic!

Location is perfect and front desk staff was so friendly!

Location

We stayed in the king suite room and unfortunately we could hear everything that was saying next door. Somehow we had a door that was divided our suite and other one.

Front Desk information about area was great. Location to transit, attractions and restaurants excellent. Breakfast great and always replenished as needed. Pool was clean and warm enough for use.

We knew we were near a fire station but it wasn't so bad - maybe mention that in the description of the area.

Loved the location near my friends in River North, and nearby food and store offerings. Walking distance to Michigan Avenue and the lakeshore.

Was a little higher cost, probably due to summer prices.

Breakfast was good.

I love the location and the size of the room for my family of 5

The staff at the desk and breakfast room were very friendly and helpful. They create a fantastic environment.

Everything

Only thing we didn't like, we asked the cleaning staff for a toilet paper, she said she couldn't give us one, the reason we asked her, my son was sick and stayed at the room that day, so they couldn't clean the room, so we ran out of toilet paper, other than that, everything was excellent.

room, breakfast

everything was fine

Great Location

Great Rooms,breakfast,pool and location.

The receptionist at arrival went above and beyond, really friendly and helpful. All the other staff I interacted with, be it the housekeepers, breakfast staff, as well as the other receptionists were also excellent. The area is nice and location is very convenient, close to Navy Pier, the Bean/Art Institute, and public transportation. The room was spacious and comfortable. The breakfast was enjoyable, I liked the fresh self-made waffles and the coffee was excellent. Finally, the hotel has a pool that's on the small side, but enjoyable. A sauna/stream room would really enhance the pool/gym area if the hotel decided to add that feature. Overall, I'd recommend the hotel with confidence.

While the breakfast was ultimately good and enjoyable, there were some items missing that one would expect to see at a good hotel such as bacon, ham, cheese, more than one type of bagel and bread, more pastries than just one type of muffin. Without these items, breakfast turns into a very sugar-high affair, which really isn't optimal if one is staying longer than a couple of days.

It was located in an area that we were able to walk to many of our planned destinations.

There is nothing we didn’t like about the property.

Everything, the receptionist was very nice and welcoming. Rooms are very nice, good orginized. Breakfast is ussual as in every hotel in US- bad! Come on US, you can do better. Pool is very nice, gym small but you have everything. Clean rooms. It’s just a good hotel.

Valet was bad except the last night. I was going early out and you could not reach them, they say 15 min, it is 25. Don’t bother. The night before the check out one guy was really professional !

Nice selection and enjoyed it

The staff, the breakfast & the location were amazing

The size of the hotel room

I thought the breakfast buffet was well stocked it offered a nice variety. The front desk staff, I cannot say enough about they were caring, knowledgeable, and efficient

I liked hotel location.

Hotel is near fire station and, naturally, station's operation impacts noise level around the hotel. I think that breakfest was a bit too 'poor', It missed a bit more variety, but perhaps I am spoiled by European hotels.

We had the king suite and it was perfect for 3 adults. The pull out couch was in need of a new mattress. A bit lumpy. Location was perfect to walk to all areas. There is a rather busy CFD station a block over. Sirens often at night. There is a GREAT Italian restaurant that joins the lobby.

Very clean. Friendly staff

The fire department being right there. Rather noisy

The room was very comfortable and clean.

The hot breakfast food ( eggs, potatoes and meat) was not very hood. The layout could also be improved to minimize congestion, especially around the waffles and toaster.

location is amazing to visit Chicago and the room was of very good size

the sleeping couch was very uncomfortable

My room didn't have a microwave and the pillows were flat.

Spacious with refrigerator and microwave. Corner suite with a decent view. Great location and delicious breakfast. Staff was friendly and helpful when I needed more blankets. The pool and lounging patio was nice

The only downside is the fire department across the street. But I only woke during the first night. I think I must've adjusted after that.

The size of the room was a bonus and the number of beds was the main reason we chose this hotel. The location was central so we walked to most attractions. The rooms was updated and had a small kitchen with fridge.

Breakfast was disappointing with long queues and a very limited range. It did not match the pictures advertising it!

Breakfast was delicious, location was close to all main attractions within a walking distance!

Na

Breakfast, staff, public transports proximity, availability of a crib

Proximity to Fire Station/EMS can be noisy

loved the breakfast.

Charged me in case of damages while I stayed there, then refunded it when I didn't damage the place. Why do you need to do that? Also charged me for valet when I didn't use it, I had to call and get that charge removed.

Great hot breakfast and friendly staff!

The room was always kept clean and plenty of amenities

Workout room was pretty dirty and pieces were beat up. Like duct tape was used on the cable machine. I'm biased because I manage a gym.

Breakfast was good I enjoyed the waffles and chicken sausage

Parking but that’s Chicago

Location was great. Staff was excellent

My Aunt died and I had to leave a day early to get to her funeral in Arizona. I was charged for the night I left. Very disappointed

It was really clean, and the room was very comfortable.

Location was amazing. The hotel was super clean. The breakfast could be better - more selection, more homemade.

Very nice place and good location

Every receptionist was super sweet and helpful but Emma stood out. She treated me as if I were a life long friend. She truly made my first time in Chicago better than I expected with our short interactions.

The location was amazing, very convenient and close to all atractions

It has a great location, good access to the subway, and good restaurants and jazz and blues clubs in the neighbourhood> the river is just a few blocks from the hotel. Spacious room, nice bathroom.

Typical American breakfast which, in my opinion, lacks fresh vegetables. Otherwise perfect place

The workers were hands down some of the nicest people I have had the pleasure of interacting with. Customer service was out of this world!!! Breakfast was amazing, so many options!!!

Location was bit noisy, could hear every bit of traffic and emergency vehicles

Very clean

No bacon for breakfast

Exactly what we needed. Exceptional hotel! The location could not have been better!

Breakfast was great! Room was great. Elevator speed was great. Very impressed with the cleanliness of the facility!

It was so incredibly crowded due to spring break. Wow everything was overwhelming. We would have picked a different hotel that accommodated fewer people had we known. Breakfast lines were long and the pool was absolutely unsafe at night due to the number of people swimming at once.

Breakfast was not very good. Location was good.

Breakfast. No Microwave in room

Location

Sofa bed was very uncomfortable and you didn’t have access to your car as you please

The services and cleanliness

The parking

Breakfast was fantastic! Location is great!

Everything was satisfactory

Nice rooms and quiet. Loved the Italian restaurant on the first floor

The staff was super duper nice, the room was overall very clean. The breakfast was awesome and pool was perfect. Loved being able to walk everywhere.

The rooms were a little run down, cracks in the ceilings etc. When we turned on bathroom sink a huge glob of gunk and hair flew out onto my daughter’s toothbrush so that was pretty gross.