Rocco Forte Hotel Amigo, Brussels

Great location.

The location

I initially thought it was a very fancy hotel, but I realized it was more of an apartment-style design. I had reserved a junior suite, but they upgraded me to a higher suite. During checkout, they requested that I pay a city tax of €5,000. I refused because, according to my reservation, all fees, including taxes, had already been paid in advance.

Very good location and friendly staff. Old premises but in good condition and well maintained.

It feels cold in restaurant as it was December and front door of Hotel is not kept closed. Also the same problem in Bar Magritte.

Breakfast include everything I liked and the staff was kindly. Location in old town was just perfeck, close to all nice buildings, museums. Room was nice and clean.

Room was a little bit cold and I could not get it warm, but that is very common in many hotels.

- the room was tidy - bathroom was ok - location is excellent - room service is great - staff overall are professional - concierge staff were very helpful - had a problem before checking out the safe stopped working after informing the front office about my issue all they needed is 5 minutes and the technician was there and solved the problem Such excellence is a trademark of Rocco forte collection

- unfortunately one cup was dirty in the room - the sink and the shower gets clogged - rates of the rooms are a little higher than what I would’ve expected - unfortunately one of the biggest problems is the sounds outside the room

Beautiful hotel in great location

Lack of espresso machine in room

Great hotel, and great service

Concierge service was excellent

You can't beat the location right next to the main Square. The staff spoil you with their service and you feel being looked after.

The only thing I can think of is unreasonably costly minibar items in the room. I know you always pay more for items purchased from your room directly but it still feels weird to pay 9 euros for a small glass bottle of water. Other than that everything perfect!

Excellent location; one block away from the Grand Square/Grote Markt. Nice shops and restaurants in immediate vicinity. Valet parking was easy and professional.

In the midst of a super busy tourist area

Very comfortable, clean and amazing staff. Rooms were lovely & amazing location. Breakfast spread was very good.

Exceptional hotel, staff and location. Special mention to Mauricio at the bar for his kindness, attention and advice on city related questions.

Spacious corner room on the third floor was lovely with a large bathroom. Bed was comfortable. Breakfast was delicious with a wide variety of foods. All staff were courteous and extremely helpful.

Everything was great!

Very comfortable rooms, excellent service and staff and outstanding location.

In the historical center, in the middle of everything

Someone failed to join me (personnal)

Beautiful building in a very central location. Very helpful and polite staff. Comfortable rooms.

Street noise during sleep hours. It was to be excpected as this hotel is in the middle of the old town. However, I was not expecting to have an impropmtu dj session outside my window at 4am! Make sure you get a room away from the main streets.

Beautiful decor History behind the building

No tea coffee facilities in the bedrooms

Staff Clean

Everything went fantastic! We splurged and upgraded to a junior suite and it was wonderful. The staff was very friendly and helpful…especially Haluk Sahin, the Assistant Head Concierge. Our next stop was Amsterdam by train and he made all the arrangements for us…he was extremely helpful. Thank you again Haluk for your kindness! Also, the breakfast was very good with an excellent selection.

Everything was perfect!

Outstanding everything.

Nothing

The welcome we received on arrival - friendly, professional and helpful. We were taken to our room which was cosy but plenty big enough with a lovely large bathroom. Clean, comfortable and spacious. The lounge bar was excellent with attentive service. The hotel couldn't do enough for us with any queries or booking taxis. The was a good choice for breakfast with lots of fresh foods and fruit as a buffet. An excellent stay all round and we will certainly book the Amigo again.

Cannot think of anything we didn't like.

Perfect room size, amazing and helpful staff, attention to details and most of all the location. Its located in the dead center of the city and everything is in walking distance. For first time visitors this is perfect perfect choice. Staff took care of all our needs and helped us with everything. The bar at the reception is very comfortable for a late evening sit-in for tea and just a wind down. Highly recommended

Nothing!

atmosphere

Friendly staff and very fast service

Nothing

Great location. Staff very helpful and friendly.

No tea/coffee making facilities in room. Disappointing for hotel of this sgtandard

Wonderful hotel with amazing staff and the on site restaurant is incredible

The air conditioning in the room could have been more effective

The hotel was located in the center so a short walking distance to the shopping district. The room was really spacious and clean, also a lot of amenities. The real stars of the property were the staff, they really give the wow factor during your stay and make sure you are taken care of. Will definitely stay here again!

Great location, excellent facilities, wonderful staff. Extremely well managed property, with great attention to detail.

Nothing

The room was very nice, comfortable provided with a bath robe and lovely slippers too. The location of the hotel was very well placed as we could walk to most of the sights we wanted to see. The concierge were very helpful with some of the travel arrangements to go to Fleurilies for example. We did not have breakfast at the hotel but we had dinner one evening which was very good.

Best location in town. Anything can be done walking. Amazing amenities and staff. Especially Joana from the bar! :)

No coffee machine in the room

Location, staff professionalism

Rooms need renovation, including need for autonomous heating/ cooling system

Location is the best out of all hotels. You cannot be more central.

Rooms were not that big and no views…at least not from our Superior room category. Although, the staff did make the effort to give us the “best” view for our room category.

What an amazing hotel! The service is the absolute best we’ve ever experienced - friendly and efficient. The room was very elegant and the turn down service in the evening was outstanding. Dinner at the Italian restaurant in the hotel was one of the highlights of our trip.

Breakfast service was disorganized

The 5 star treatment right from alighting from the airport taxi was top notch. The Staff were very friendly and helpful. The hotel gives the impression of a very well furnished and maintained property. The decor was also 5-star with antique furniture.

The Staff at the breakfast seemed overwhelmed and kept us waiting for 15 minutes more than necessary. That put me under pressure as I had a train to catch and therefore, did not enjoy the meal. The waffle was also dry and cold. Of cause, the supervisor apologised but the deed had been done.

Emmanuel was wonderful. He helped me with my bags and his kindness was a heartwarming beginning to my stay there.

Great location close to the main Square and old city. Wonderful bar with small casual meals available and a great arty vibe. (Margritte). Live music weekend evenings.

The plumbing needs attention . Our bathroom and room smelled stuffy and slightly septic the whole time we were there. Advised reception . Not able to make a cup of tea in the room, and to get one from the bar cost 8 euro. (2 cups, 2 teabags , one small pot of hot water. ) The restaurant is very expensive. Many good dining options close to the hotel. Hotel held our credit card which is expected, but what we didn’t expect was that they took money every day we were there .

Extremely helpful staff, great bar atmosphere and incredible location

Nothing

Unbelievably great 5 star staff. And it is in the Center of town-steps to the guild houses and the market. There is not a better location in Brussels.

We liked everything. Before breakfast everyday, we ordered coffee. Along with the perfectly brewed coffee, the hotel supplied fresh French pastries. Perfect mornings!

Location, staff, walkable history behind the building

I appreciated the staff's involvement and their care and professional conduct.

The weather.

Great location, good service attitude

Great hotel

Nothing

Breakfast was excellent. Staff delightful

Over bath shower flooded the floor each time. Some towels were threadbare.

Location

Size of the room. No tea or coffee making facilities.

room & location perfect

there was not a coffee / tea machine avalable in the room

Location and friendly staff at front and bell desk.

Restaurant service was difficult. Bartender was great. Wait staff at breakfast did not speak English and messed up our order on two consecutive days.

Clean and well furnished. Good location

Breakfast was ok. Not much variety

Beautiful, brilliantly maintained, easy to navigate

Not applicable

Beautiful building and interior, amazing location next to the Grand Place. Friendly, cheerful staff and a lovely welcome gift. Delicious breakfast, and very child friendly.

Our bedroom looked out the back so the view wasn’t great, although this didn’t matter as we weren’t in the room for long! I think rooms looking out the front have a great view though.

It has the friendliest and the most helpful staff I have ever seen in European hotels. Location was perfect. You can walk everywhere. Concierge was unbelieveably good. They made the diner reservation and their coices was very good. Especially Haluk was perfect. He even gave us helpful notes about the city that we'll visit next day. Breakfast buffet was enough and delicious. Room was very clean, chic and comfortable If i go to Brussels again, i'd like to stay there again, no doubt.

nothing, everything was fantastic.