Patrick Hellmann Schlosshotel im Grunewald, Berlin

Overall an amazing stay, much to the friendly staff and above all the concierge, Levon, was amazing and made us feel more than welcome. A true profesional. The breakfast was great. The area is sophisticated and nice if you are looking for quiet place to stay in Berlin, I really recommend it.

The hotel is a bit worn down in some areas, especially the garden area, but over all extremely beautiful location with tons of history. Build and outside pool area and you will be fully booked for ever and ever.

From the moment we arrived, this hotel exceeded every expectation. It is, without a doubt, the best place I have ever stayed in Berlin and possibly anywhere in the world. The attention to detail, the ambiance, and the level of service were simply unmatched. One of the true highlights of our stay was the exceptional service provided by Levon, a concierge member who deserves special recognition. Levon went above and beyond in every way imaginable; His warmth, professionalism and kindness is truly unforgettable. The room was stunning: luxurious yet comfortable, with tasteful decor, a heavenly bed, and floor to ceiling windows that offered breathtaking views of the city skyline. The spa facilities were world class. If you’re looking for a flawless blend of elegance, comfort, and personalized service, look no further. This hotel and especially Levon set a new gold standard. We’re already planning our return.

Interior is exceptional! Services are exceptional! Staff is like in the greatest movies, fits the atmosphere and exceptionally kind!

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I absolutely loved to stay in this hotel and had a great breakfast. The team was amazing.

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Altbau Hotel

Defect shower, we had to move to another room mid of the evening, expensive breakfast but poor, no coffee machine in the rooms, premium room was not equipped with a bathtube as described in the pictures. All in all not recommended.

It is a 5 star hotel and they did not even take the time to answer my questions. Too bad.

Positives: Design Cleanliness Comfort

Negatives: No coffee/ tea in the room No shampoo, no personal care products The music in the bar was very loud. Until 2am in the morning, our room vibrated with the bass and high sound.

The hotel property is exceptionally beautiful and well designed. Staff was attentive and professional. The neighborhood is quiet and peaceful and it is easy to get to city center. Food was wonderful and overall, our stay was enjoyable.

There was an event transforming the hotel into a club atmosphere one of the nights during our stay. The music went very late. We were not given warning until the day of and of course we would have stayed elsewhere had we known. While guests of the hotel were “invited”, we were also expected to pay the table bottle service fee, and it was very clearly for youth…so invited but not. Just check for any events scheduled before booking.

The hotel is beautiful especially the restaurant and bar area. Pool is nice and clean, my daughter loved it.

Room is not well maintained but nothing really critical. What I found annoying was the fact that the only way to black the windows out was to use ad-hoc pieces of plywood that you have to put every night in front of the windows. Another thing that was quite unpleasant was that the restaurant one night refused to charge the bill to the room because the "system" changed overnight not allowing anymore to charge bills to rooms. The day before was working fine and was charged to the room but the day after I had to pay by credit card. Honestly that's the first time travelling around the world that I experience such service.

Large, comfortable room, quiet, leafy location but just 5 min drive to Kudamm. Great for kids, with a swimming pool and other families staying to make friends.

More food choices on bar and room service menue would be even better.

The room was incredible, the design and everything about it. Love the bath in the middle of the room

The spa and pool was closed which was annoying as it was part of the reason for booking this facility to begin with. Also personally I love my privacy while using the toilet, so having a bath in the middle of the room is great. Having a toilet with a see through door that doesn't block anything.. not so much.

Quiet location, fabulous hotel, great breakfast, friendly welcoming staff, and a wonderful spa.

We liked everything about the place really , but we would have liked more choice for evening meals.

The rooms were stunning. We felt very comfortable. We enjoyed walking into town and seeing all of the lovely homes in the neighborhood.

We really liked the whole atmosphere and the nice premises. Design and History yes thanks ! Thanks to the lovely Staff, we fell welcome from the beginning to the end.

we missed a slightly better restaurant, but preferably with light local dishes. Nice to eat in the bar area. Relaxed.

Beautiful hotel, nice bar and good food

We didn't get the room we booked and was moved twice before it was comfortable. Water in the shower in all rooms was very poor, either ice cold or boiling hot and very difficult to control with low flow.

Very comfortable beautiful historic building. Lovely antique furniture

It would have been nice to have a kettle with tea facilities in the room. children with a giant inflatable in the swimming pool, surely not allowed.

The room is very confy and good looking, the bathroom is large and very clean.

The room is smaller than the size that appears on the site The spa was not working and they did not announce it in advance. Moreover, they kept telling us that the spa will be opened in two days...After 7 nights, it was still not opened.

They started doing construction at 7am. Pool was closed for other construction.

The style, the decoration, the building, the comfort, friendly staff,

No access to the spa

As usually great service, premises and location

The recent ban of dogs in the park area is counterproductive and is hardly making anything better in anyway. If listed as a pet-friendly hotel, stay pet friendly.

Fabulous breakfast and breakfast room. Beautiful setting, location and gardens.

Noisy events going on after midnight in the gardens. The setup takes all day, so hotel guests can't use the garden when there is an event. No coffee/tea making facilities in the room - the hotel provides them on request, but then it's just a kettle and nescafe equivalent. The food menu is limited and overpriced.

Very romantic and luxurious hotel close to Grünewald. The interior is decadent while comfortable at the same time. It's also very quiet and you wake up to the sounds of birds. Perfect for a lovely weekend getaway. Can recommend taking a walk in the forest which is just a 10-min walk away.

Some bathroom facilities look slightly worn out but it's not a big deal at all.

Beautiful residential area, a short walk to a fabulous park and lake. The terrace and gardens are stunning. Lovely live singer, Zoe, on Friday evenings. The staff were professional and helpful.

A loud event in the gardens - the setup and event went on from early morning with loud music still playing at 10 pm. Impossible to have an afternoon nap or to sleep early and the gardens were not accessible either. It would have been nice to have a coffee machine in the room.

Didn’t like the aperitif (champagne rose) for 32 Euro each without mentioning the price

The interior design is amazing as well as the breakfast.

Staff was arrogant, both in the bar and reception. We got really surprise for the status of the hotel to be treated this manner with unprofessional jokes like "sweet 16 suite, no one can hear you there" and at the bar "we don't sell sweet wine" when I mentioned that preferred wine that were not sweet, yet Port or dessert wine could be well good quality and sweet. I felt that treatment wasn't professional enough for the standard of the hotel.

not enough parking spaces.

Lovely location. Beautiful, clean, and well-maintained facility. Great staff, they exceeded expectations! Room service was quick, and drinks from the minibar were complementary (1 beer + juices + water). The room was quiet (no noises). They also provided bowls for my dog. Breakfast was good quality-wise, however, adding more options would have been even better.

Being a 5-star hotel, I would have expected at least to find a kettle or a coffee machine in the room as well as better welcome snacks - there was literally only one canned pickle as a welcome snack + water. The amenities were missing a few items - toothbrushes and hair conditioner. The heaters were off when I checked in, which left the room very cold. Again, being a 5-star hotel, these are details that do make the difference and should be given attention to. Finally, the spa area was nice, but there was no option to swim separately from kids (there is only one small pool for all the guests) which made the experience not as pleasant and relaxing.

the consistently great ambience and staff. After a year of regular stays, the hotel remans a great experience

the rooms still needs to find a way of good temperature regulation. it tends to get very warm in the room at night

Breakfast: great quality and ambiance in Premises and location are great. Very friendly and helpful staff

Almost nothing I did not like, though breakfast is a bit expensive and understaffed in the breakfast room..

Room was very nice. Location is not in the heart of the city but in a very nice residential area. Breakfast was good.

No snacks available in the room (nuts, chips, chocolate)

The classic look, beautiful decor in all of the public area, good dinner, friendly staff and always willing to help

the free WiFi internet was terrible, if you needed something better you had to pay for it. No tea and coffee amenities in the room, and room services opens at 7 am, however the lady in the restaurant was always kind enough to make me a coffee at 6 am while they were setting the restaurant, No easy access to plug in a mobile phone or a laptop on the desk or next to the beside. the room was to small, the TV was partially hidden in a corner and no English channels.

The property was stunning! the whole place has been looked after really well and it’s superb for a short or long stay. the breakfasts were yummy! staff were very friendly and helpful looking after your requests.

After coming back from the pool I couldn’t get back into the room. it was around 3pm. I didn’t have my clothes etc housekeeping tried to open the electronic locks but it didn’t work! It was snowing so understandably very cold! I was more concerned for my boyfriend who has type one diabetes and his medication was inside as well as his blood testing kit. We were given another room and thankfully could shower and tried to keep warm! We were informed it would take an hour so ordered lunch but no update. After a two hour wait I rang reception to be informed they couldn’t get hold of the engineer. I explained my boyfriend’s medical situation but the guy at reception did not understand or empathize fully! After another hour I rang again to be told all was fixed and they’d tried ringing or knocking on my door! Nobody had been in touch! We tried the room and we could not get in! the same electrical issue again! The engineer had to be called out again! Another hour passed! I suggested this time they escorted us into the room once it was opened! It would have been gracious to provide complimentary food or drinks rather than make us pay for the meal in the other room as we had food and drinks in our room we couldn’t get too!

All

Nothing

very beautiful location and interior design , it looks like you are back in 18 century.

the ambience

the temperature in the room is too high.

its ambience, the location, the service

parking is a bit limited. The mood of some staff in the breakfastroom was rather severe.

Beautiful main building, amazing pool, spa and steam room. Outstanding breakfast. Opulent decor. Surrounded by wonderful villas and close to forest and lakes.

Its not for those who use public transport. No tea/coffee facilities in the room. Available if you call room service. Its for people used to having staff. We weren't in the main building.

nice people. really trying to make you feel good and ready to help. reception is 🔥 🙌 , bar is nice. area around the hotel.

room need to be updated, smell old and dust, carpet is super old, the curtain in the bathroom is from the 90s, there are almost no sockets (there is nowhere to connect a computer, telephone), there was no pen / pencil in the room. no towels in the changing room in spa zone. rest is fine

Very nice breakfast. Very nice SPA. Quiet location near green area. Beautiful building with a mix of old and modern decoration.

Prices at the bar. No availability of shuttle in spite promise at checkout

lovely hotel location in a beautiful surburb. great connection to public transport. impressive bar and common areas.

gardens need maintenance. breakfast was average and poor value (45E pp). Area around the pool was very slippery and even being very careful, my wife fell twice. We told the hotel to lay a nonslip layer over the marble floor. Rooms should include a coffee machine. a function on one night went to 0300 with loud music: unreasonable after 2400 for this hotel.

Room was very good size perfect design. Personal was very helpful.

The rooms on the ground floor were sensational. They are intricate, detailed, and tastefully decorated. Definitely a highlight of our stay. Also, the outdoor area is very tranquil and a nice place to sit and relax. The pool area is also lovely. The receptionists were also very welcoming.

The vegan / vegetarian options for breakfast were poor. I had fruit and coffee. When I specially requested a vegan breakfast on day 2, I was served some sliced raw veg (radish, cucumber, tomato and avo). Most hotels offer at the least beans, mushrooms, roast tomatoes. None of this was available. The bedroom was also a little dated.

we had unpleasant experience, when I was taking shower and the shampoo on my hair, the water stoped in the shower, so we had no water in the room for almost 45 minutes, and the service in the restaurant not good at all, the stuff very slow and they have less experience, and they made an awful mistake with my wife birthday

the room was good and clean, they have amazing garden

À very good hotel in its class:very helpful staff, free loan bicycles, nice decor, excellent location near restaurants & bars, great food & easy parking.

incredible location. the bar, the room, the staff. everything was just the finest. I didn’t try the breakfast so I can not judge :)

we had some water trouble in our room (as in we didn’t have any) I would love to have a zip of champagne in the pool which isn’t possible. other than that really nice.

beautiful hotel, beautiful grounds, profoundly understaffed by service team that was only semi professional - dinner was not possible due to lack of staff

for a hotel of that calibre we would have expected better service room a little worn and tired looking (carpet, fixtures) glass corridor between main building and bedroom pavilion not waterproof with lots of rainwater inside garden not taken care of - needs a little TLC, but basic substance is very beautiful

The staff is no more the same as 5 years ago. Little expertise. No restaurant.

We truly enjoyed our stay at the Schlosshotel Patrick Hellman. A stylish room, the level of facilities one would expect from a hotel like this including a nice outdoor terrace and a large garden, a spa and indoor swimming pool. Friendly and helpful staff and an excellent breakfast. The location is great also for outdoor activities; we rented bikes at the reception and used them to enjoy the many forest tracks and scenic views in the area.

Work in progress at the hotel; some of the furniture, fittings, fixtures and styling elements at the Schlosshotel were a bit outdated. It provides the charm equivalent to a classic car, and sometimes requires a bit of patience. Unfortunately the hotel restaurant was closed during our stay.

I really love the location, the unique design of the whole hotel and every single room. Breakfast is absolutely amazing, it includes eggs, cheese, fruits, selection of vegan food and milk, fresh bakery.

The only thing I miss in the room is an opportunity to boil some water and have a cup of hot tea any time I want. Providing a kettle in a room is mandatory for a 5 stars hotel to my mind.