Shangri-La Kerry Hotel, Beijing

Good location next to department store. Comfy bed & pillow.

There's a bit miscommunication in English about extra bed which was fixed later.

Great breakfast with a rich choice of multicultural dishes. Club rooms were also served breakfast in a separate area, where a tea party and evening meal were served. A nice location in a business district near subway. Large clean rooms amaizing toilet equipment.

During our stay there was taking place some organized activity which resulted in some incovenience. Security check was arranged at the entrance which caused additional time and efford to enter the hotel. The choice of dishes for breakfast was minimized to a poor set of standard meals.

Warm welcome, speedy check in and out. Gym and pool facilities were excellent.

Bathroom a bit dated, welcome fruit and inclusive mini bar were basic. Breakfast quality was ok but could be better for 5*. Tea and coffee was fairly poor quality. I'm not convinced the hotel is good value for money.

Amazing room with great view.

Booking.com did not make payment, and then there was a misunderstanding between me and the staff when I checked out.

Superb service in every department. Breakfast had an excellent selection to please all tastes and the reception staff were extremely courteous. I cannot recommend this hotel strongly enough and I looking forward to my next visit!

Only have international power point in the room

The light was to drak

All

Nothing

Everything!

There’s was nothing not to like. The location, the service, the facilities were all amazing.

Service was top notch, love the kids indoor playground

None

Location and staff were both fantastic and very helpful

Excellent staff. Excellent facilities. Kerry is my first choice when in Beijing

Staff went above and beyond to make the stay comfortable and memorable! From before you walk through the doors, to packing your things into a van to leave, the staff are there every step of the way to make your stay relaxing. The location is perfect for quick, walkable access to many spots around Chaoyang district

If I had to dig for something I didn't like, the east facing windows can get warm, but the curtains do a great job at keeping the room temperature comfortable.

The best two things were the fitness center and the location. The fitness center is HUGE and has a lot of good equipment and weights. It was very spacious and I always could find a machine or set of weights - I never felt crowded there. There is also a pool and full steam/sauna facilities, very large locker rooms. In terms of the location, it is walking distance from the new CBD (where my offices are located), and just about a block from the World Trade Center with its gigantic mall and several hotels. It is even biking distance from Sanlitun or Tiananmen. The staff were really nice as well...after a couple of days, the waiters in the restaurant and the concierge who called my cabs recognized me and said "hello" to me personally.

There were a lot of families with children there. The breakfast was an assembly line of people and I didn't like that I had to buy breakfast with my room. I would have preferred to go across the street to a coffee shop for a coffee than navigate the mass lines in the hotel coffee shop. I also didn't woke the entertainment (television) selection. There were few English channels and the ones they had were not good.

beautiful room. breakfast. club lounge check in

nothing

I love this hotel, especially the gym sand the shopping area. they only need a spa

spa

most staff were great, food good, rooms good, clean,

I have only ever resorted to complaining formally 3 times in my life The events of the last 3 days compel to bring to your attention some of the worst service I have experienced anywhere. Two people who travelled with me and stayed there on my recommendation thought the hotel was substandard. I have been travelling to Beijing for years now. I nearly always stay in the Kerry. Great location, great room layout, the executive club is excellent, food is always great as well as the service. Not this time Firstly, The executive floor had lots of children in there eating and running around and were very noisy. On three occasions one boy knocked my table as he was running past and orange juice was spilt Of course families have the right to use the lounge and there plenty of well behave children. I know it is school holidays. here, and I am not reply complain about this issue. Secondly The staff in the executive lounge are always helpful and particularly polite. I DO NOT want this person to get in trouble as she was nice to me on many occasion over the last week. I needed to extend my stay by one night. I want to the desk and asked her to get me a room for one more night. She said I had to log on to my computer to book the room for the night, she could do it because I had booked my room through Booking . Dot Com!!! Third We spent thousands of dollars in the Lobby bar (Centro) on drinks and food. On one day I spent 10 minutes trying to explain to a waiter that I wanted two glasses of red wine. We had the wine list and already had two glasses and it took 10 minutes for him t understand. On another day it took 40 minutes to get a drink.there were about 20 people in the bar. IT WAS NOT THE GIRLS FAULT. She was on her own and was actually running around the bar trying to get to people as quickly as possible. She was on her own doing food, drinks serving and cleaning. I am sure there will be an excuse that someone went sick or didn’t turn up to work. Normally there are at le

Clean, good location. Complimentary drinks in mini bar.

Staff was not clear on why 1500 was charged on card instead of the lower amount I saw on booking.com that was supposed to include fees and taxes already. They explained that the balance should be returned to me at check out. At this time of writing, I have not received the balance amount back to my card yet. Fridge was not cold but the staff who came to look at it explained that it was supposed to be like that - pretty unacceptable. The bathroom door also could not be locked but I didn’t bother to ask for help after the fridge issue and response. Wifi instructions were also not clear. Wifi was not working throughout my stay, I had to use my own data plan.

Nice room with lovely bathroom and great amenities.

Chose this hotel based on experience of the Kerry Parkside in Pudong several years ago, and was expecting the same cool-casual vibe. It turned not to be like that at all. Nothing wrong with the hotel or service, just not what we were expecting. Have since stayed at Jen Hotel in Shenzhen which was exactly what I thought Kerry Beijing would be like, so now confused about Shangri La's brand positioning of Kerry vs Jen in China. Could not connect to wifi in room. F&B in the lounge were really disappointing.

The staff’s service was super good.