Hotel Fairmont, Beijing

The location, the gym and the staff. The gold lounge was really good.

The smell of the room. Maybe because of the carpets and old curtains. The rooms need to be updated.

Hotel is fabulous. Club rooms were spacious and very comfortable. Club lounge was well equipped and lounge staff were delightful. Easy access to metro.

Staff were nice but lacked any skills of the job. I understand it’s a business hotel but business folk probably also do a bit of sightseeing. Staff lacked basic knowledge of their city. Even ordering a cab was arduous. Asked for a local restaurant recommendation and not a single front desk member of staff could help. Given the hotel doesn’t have a concierge desk they really need the front desk team to learn the basics of their city. A five star hotel unable to come up with the restaurant list or know how to get to and access the main tourist spots is simply poor management. I won’t even begin to review the restaurant staff!

Fairmont private lounge wine

Clean

Staff although helpful did not speak English Poor for an international hotel

Welcoming staff

Everything is outdated in this hotel, deco, equipments…

Breakfast was nicely catered, with fresh produce at a buffet, and separate hot plates, with an omelette chef who was very good. Room (Junior Suite, GOLD access) was spacious and the bed was comfortable. Staff were friendly, but level of spoken English were not good, except for 1 or 2 members. Similarly my Mandarin is terrible so we got by thanks to Google translate apps - they were always friendly and helpful. Gold lounge was a nice addition for a quick snack and or drink before leaving / arriving back after a long day sight seeing.

The spa is terrible. Dated and tatty. Steam rooms didn't work. Jacuzzi jets didn't work (2 did, but were barely effective / noticeable) with masking tape over the switches to operate. This spa needs serious investment. Very very disappointing. Rooms were too warm. I really dislike when a major hotel chain does not allow you to control individual room temperatures. Mine would not go lower than 19.5, which is too hot. Beijing was also unseasonably warm last week. Staff Brough a fan - noisy - and tried their best but that was all they could do they said.

Rooms are spacious

AC not working, no heating it was very cold in night and too hot afternoon. So room has windows that you can ask them to open, but they will come with ladder and after you open it to close it you have to call again to stuff. Very few options in room dining menu for 5 star hotel.

10 out of 10! Best hotel in Beijing

Breakfast is just ok

I have wrote the message to the hotel when I made the reservation which it is TECHNICALLY no smoking room but I walked in 2 of rooms they are all very very strong smoke smell I was so disappointed 😞

Fanstastic hotel with an amazing staff, gym, lounge and breakfast. Try to get access to the Gold Lounge. They have amazing high tea and drinks and dinner. Totally worth it. The location is in a business district. So keep that in mind if you're looking for something more traditional.

The bartender, bar keeper on 2nd floor offered amazing service on 24.Dec

The air condition is too dry.

Staff

Room light is not working even after fixing. Furniture is old.

Everything was nice

I love the location, close to every place I need to go. It’s walking distance to the market and very close to my friends office.

We booked the club floor and was disappointed with the food selection. The same options daily, sometimes not very fresh, looked like it was the same cheese and cake from the day before ( very dried out cheese and hard cake. Please have more variety each day…. Not the same foods day after day.

It’s clean and nicely decorated. Massage was incredible too!

Service wasn’t great, they were slow to respond to requests and it was difficult to communicate since many didn’t speak English. The breakfast was very average too

More English speaker required

The facility is very old, especially for electronic facilities, the air conditioner is nosiy.

I loved everything about Fairmont Beijing. Location is great. Check in staff was amazing. I arrived at the hotel around the midday after long haul flight from LHR. I was given my suite straightaway. I was very impressed by the size of the suite and the massage chair in the livingroom! I didn't get to use the club lounge much as I was meeting friends and families during my stay. I popped over to the lounge one evening briefly with my Mum before heading out. There were good selections of food and drinks available. Staff at the club lounge were professional and helpful. I would highly recommend the signature Hollywood suite.

This hotel, although a bit dated, is still quite opulent and the club lounge was tops!

I wish the steam room in the locker room had been working.

We were treated royally and would not hesitate to recommend this to other International travellers. The reception was extremely kind on our arrival to upgrade the rooms booked - not just my wife & I but also our children who had never stayed in such a luxurious size room. Thoroughly appreciated and a superb gesture. Additionally, reception were able to arrange twin beds for our children's room who had no interestnto share a bed. The hotel's ambassador Ping Wang was amazing in going way beyond her call of duty and personally walked us to a nearby recommended restaurant.

Every thing was just fantastic. The receptionists were great and so helpful. Room facilities were so beautiful.

None.

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🙏

All is 👍👍👍👍👍👍👍👍👍👍👍👍

Nothing

The staff didn’t speak English at all! I struggled with simple communication. They gave me a room with a hot AC, then they moved me to another room without bothering to come and move my luggage, I had to do it myself !!

Good location, staff is polite and try to be helpful, free upgrade to a bigger room is very much appreciated. We paid for the breakfast and Lounge access, breakfast is more local than international, quality is average, but lounge is only open for limited hours, closed by 8pm, so kind of disappointing, cannot go for a drink after a day.

In general hotel is old and require maintenance. In our room, lighting starts to flickers and toilet flush is not working well, need to remove cover each time to flush and there is continuous water sound.. staff has helped to fix and didn’t help after numerous attempts. Also in our hotel room, there was a card that says there is discount to both dinning at hotel and in-room, but when upon checkout, front desk says they are not aware of such promotions. As we are in a rush to check out, we just end up paying instead of waiting for them to check.

everything is TOP. 🙏🙏🙏🙏🙏