Hotel Fairmont, Beijing

the staff here were very friendly and polite. The room was very clean and modern. Facilities were quite good.

Nothing really.

Staff, location, room

The room design and colours are bit old, but they are refurbishing them next year.

Location is great but the staff are better. Very helpful, friendly and proactive staff throughout the hotel.

All staff are very polite and provided excellent services.

The lighting in the room is a bit dark.

The staff service in general was not bad, also the hotel looks good from outside and Indy, the swimming pool and fitness equipment are nice. Breakfast is good.

No tissues in the room, toilet paper was put by hotel cleaners staff inside the tissue box instead! the furnitures start to look a used. The music in the elevator is depressing, see for yourself..

Breakfast was good but would be better if halal food options were added.

Property is ageing.

LOCATION , facilities , interiors of hotel , comfort

LOUNGE on 20th floor has very limited food options. Timing too is very stringent . Should be operational until atleast 10/ 10,.30 pm

All is amazing: rooms (huge and comfort), swimming pool, spa, executive lounge, breakfasts and Afternoon Tea.

all was perfect.

Clean and luxurious hotel.

Not much to do around. But subway is very close.

great stay, very friendly staff and also thank you fairmont beijing team for making our trip a great stay.

Room

The inability of staff to communicate in English

Club lounge is very nice to relax in, before having a hectic evening out.

Access to the gold lounge is worth the extra money.

Great property, kudos to kiros for the fantastic service.

Fairmont Rose room was very comfortable. The club lounge was an added bonus. Made the stay even more comfortable. Highly recommend

On the last day we arrived at 8:45 for breakfast, two hours later than on previous days. At the later time it was very busy and the tables were not cleared or food replenished swiftly enough to avoid guests standing around waiting for tables or there not being cups at the coffee machine and empty serving plates on the buffet. Whereas most days breakfast was excellent on the last day, at the later time, it was pretty poor.

Location & Breakfast are good. I have access to Club Lounge which is great to have afternoon tea & evening cocktail. Staff are very nice and helpful.

property is a bit old

The room is comfortable and clean. The lobby is spacious and beautiful. The staff are friendly.

Nothing is disliked.

Staff are polite and efficient, service was quick. Room is spacious and the bed was very comfortable. View and location were both very good. The Gold Member room is small but well decorated and quiet most of the time. The gym is very nice.

I am a fan of Fairmont but this one is on the low end in Fairmont standard. Staff are polite and efficient but the room, furnitures and hotel decorations are too old. Wood panels are peeling off. There were dust patches around the room. Glasses in the room needs to be cleaned before using. Lots of stain on the carpet and the lights are very outdated.

The room has an excellent layout

Fairmont private lounge wine

A lot of options for varying tastes

Often the western hot food was cold - I understand a buffet is hard to keep warm

Very elegant hotel, nice location, upgraded to Gold Room with top complimentary happy hour at Gold Lounge

We booked 3 rooms, furniture and bit old/dirty. Staff was very nice and kind but with limited English

The staff were amazing

Lift was slow The pool doesn’t have a view Housekeeping never cleaned the dirty cups and glasses throughout the whole stay but managed to keep everything else tidy!

The room is hot airconditioning is locked u cant addjust the room temp ,, the staff couldnt do anything they say oppen the window !!!

The room and Gold Lounge were excellent. Its location was also very good with many tourist sites and shopping malls within easy reach.

The difficulty of arranging simple things like our taxi to the airport. We were careful to explain we had 4 large cases and a small car was arranged leading to a very uncomfortable journey.

Staff couldn’t communicate in English. Although we are in China and not many speak English here, a high end business hotel not training staff to speak in at least basic english was hugely surprising

10 out of 10! Best hotel in Beijing

The people who work there are very nice and helpful. The rooms are big and comfortable. The view from the window is breathtaking.

The furniture is a little worn out and carpets are slightly damaged like someone put out cigarettes there.

Fanstastic hotel with an amazing staff, gym, lounge and breakfast. Try to get access to the Gold Lounge. They have amazing high tea and drinks and dinner. Totally worth it. The location is in a business district. So keep that in mind if you're looking for something more traditional.

The room was a great size room with all facilities required for a good holidays

breakfast not the best I had before in other hotel`s

Nice staff

Very old and badly maintained

The room was huge and the bed was very comfortable. The staff put roses in the room for our anniversary which was a lovely touch. Big bath, massage chair, Japanese toilet. Lots to be happy with.

The corridors were freezing and the property is slightly dated. Wouldn’t reccomend the location if you aren’t just coming for business

Everything was nice

Gym, room, staff

This is my second stay here. I loved it the first time, the only thing I did not appreciate was the western food at breakfast but I must say this time I found it super good. Room service food was also great. The hotel is super clean

More English speaker required

I loved everything about Fairmont Beijing. Location is great. Check in staff was amazing. I arrived at the hotel around the midday after long haul flight from LHR. I was given my suite straightaway. I was very impressed by the size of the suite and the massage chair in the livingroom! I didn't get to use the club lounge much as I was meeting friends and families during my stay. I popped over to the lounge one evening briefly with my Mum before heading out. There were good selections of food and drinks available. Staff at the club lounge were professional and helpful. I would highly recommend the signature Hollywood suite.

Yes, Excellent. But, children need additional bed.

Excellent

This hotel, although a bit dated, is still quite opulent and the club lounge was tops!

I wish the steam room in the locker room had been working.

Room comfortable

Not near good restaurants

Well located, good facilities

When I walked towards the elevator after a meeting, a security guard asked which floor I was going, saying he needed to register that. That’s very odd.

The staff. Location , food

Internet dignal

We were treated royally and would not hesitate to recommend this to other International travellers. The reception was extremely kind on our arrival to upgrade the rooms booked - not just my wife & I but also our children who had never stayed in such a luxurious size room. Thoroughly appreciated and a superb gesture. Additionally, reception were able to arrange twin beds for our children's room who had no interestnto share a bed. The hotel's ambassador Ping Wang was amazing in going way beyond her call of duty and personally walked us to a nearby recommended restaurant.

Every thing was just fantastic. The receptionists were great and so helpful. Room facilities were so beautiful.

None.

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🙏

All is 👍👍👍👍👍👍👍👍👍👍👍👍

Nice room layout and fairly comfortable. Good location in the commercial part of town that's pretty quiet on most days but also close to attractions.

Had to switch rooms three times on the first night - first room had no electricity in the outlets, second the bed not set up right and had a huge dip and the third had a broken light. The kettle in the last room won't shut off so water boils non-stop until you notice, by which point I was done and just put with it. Very strange moving across four room in a row and finding issues in each single one. Goes to show that this Fairmont can really use some more room check-ups. The manager was accommodating and great to communicate with but the night and morning shift staff was either defensive or did not bother apologizing for the inconvenience of moving three times past midnight. Also had staff claim they are from another department and therefore too busy to help moving luggage or breakfast staff generally not able to answer questions of the meal selection. Service here is a 2/5 so be warned.

staff was kind and helpful. Provided lots of assistance and support for non-Chinese-speaking guests. The lobby was spacious and clean. The room was big and the reception employee upgraded to a room with a better view free of charge. All in all, very pleasant staying experience with Fairmont Hotel. Will definitely recommend it to friends.

Room service was so-so. The mini bar did not have beers. On the first day, the bottles of beer ordered to our room were not cold. Did not provide bottle opener. Also, the beers were very expensive compared to other similar star hotels, RMB 55,- for a bottle of 0.33L Tsingtao.

everything is TOP. 🙏🙏🙏🙏🙏

Luxurious hotel with excellent, helpful and friendly manager and staff. Good breakfast which was included.

We did ask for a change of room which was quickly organised - only because the a/c fan was a little noisy. The alternative room was perfect, so no complaints!

The hotel is suitable for living, convenient location, clean enough.

The staff speaks only Chinese. You can order anything through a voice translator, which must be downloaded in advance. Google Translator, as you know, does not work.