Majestic Hotel, Barcelona

Beds are vvvvvvveeeery very soft. This is a serious reason to change next time after using the hotel for 3 years

- very nice breakfast - friendly stuff (- all of them - clean and spacious rooms

Nothing to point out.

Subject: Urgent Complaint Regarding Bellboy and Taxi Incident Dear Management of Majestic Hotel & Spa – Barcelona, Warm greetings, I am writing to express my deep disappointment regarding an unfortunate incident that occurred during our recent stay at your hotel. On the day of our departure, one of your bellboys informed us that he would arrange a large taxi to take us to the airport. We trusted him, but it later became clear that the taxi driver was a close friend of the bellboy. The situation worsened when the bellboy loaded all the bags into the taxi — except for one, which he deliberately hid inside the hotel. Upon arriving at the airport, we discovered that one suitcase was missing. When we contacted the bellboy, he appeared nervous and insisted that he had loaded all the luggage, although this was clearly not the case. The taxi driver also behaved unprofessionally — visibly anxious and intentionally took longer routes in what seemed like an attempt to increase the fare and delay us, reducing our chances of returning to the hotel to retrieve the missing bag. Subsequently, the same taxi driver called the hotel and informed us that the hotel management had searched the room and found nothing. However, when he realized that we were planning to use another taxi, he suddenly told us that the missing bag was at the hotel and that the hotel management would send it to the airport. We were forced to take another taxi back to the hotel ourselves to retrieve the bag, then rush back to the airport to complete our travel procedures. Unfortunately, due to the time lost, we were unable to claim our tax refund (tax-free). This entire experience caused us great stress and inconvenience and has left a very negative impression despite the good facilities at your hotel. We kindly request that you investigate this matter seriously and take appropriate action against those responsible.

Excellent service and a great location

Excellent and superb staff Roof top bar and restaurant is a Great escape from the hectic street scene. Concierge desk was knowledgeable and helpful

Great location and wonderful service.

Definitely my favourite hotel in Barcelona by far. Everything you would expect and more. A very special thanks to all the staff who are just amazing and so helpful.

Amazing Spa, excellent massages, nice enough hotel room, not spectacular, but very clean, *I failed to see the luxury aspect after I booked with specific descriptions about the room. Everyone from porter/concierge and other personnel was very kind and welcoming. Excellent water pressure for the shower and bath. The only thing was an issue two ladies in the lobby bar who sat us down with no menu despite our repeated requests at around 10.35 pm while the restaurant would close at 11pm. The gentleman waiter took care of this promptly when he found out my daughter and I sat untended to and made sure we could still order. Many thanks to him. I had the idea the women didn’t think we were (I was) staying at the hotel or so, and so they didn’t care as much. Some parts of the hotel are a bit of a maze and personnel at times repeatedly slammed doors before 8am on the corridors where people sleep.

The location and the service

They charge breakfast for small kids when the eat so little. Also the gluten free options were very little. And the connection with the two rooms was a bit odd. With a hall in between. Not like a door between rooms.

Everything

The staffs showed me great hospitality

Plugs position doesn’t make sense.

Cesar, the conseiger, was really good..others there not so.

The location was ideal. The personnel were friendly and professional. I stayed across the street from the actual majestic hotel - where the apartments are located. The apartments were spacious with a modern design.

I selected this apartment due to the pool and sauna but you have to pay a considerable amount extra to use it. Never experienced this before in a 5 star hotel. It should be advertised accurately. The cooking pans were cheap. So was the living room furniture. You should have at least one liquid detergent capsule for the dishwasher! Never experienced an apart-hotel not offer you at least one.

Amazing hotel in amazing city

Hotels location is may be the best in Barcelona. At the heart of Passeig de Gracia, you do not need for metro or bus for anything. Taxi station is also right in front of the hotel. Pharmacy at the left in case of any supplement needs. Staff was welcoming, room was big and suitable for families. Hotel was clean and well decorated. We could not experience the roof top bar due to weather conditions since it has only open plan. The treats during checkin was most welcome. Worth every penny

Everything was just perfect . Exceptional welcome and the staff were out of this world. Beautiful room and the most wonderful bed

rooms, breakfast, staff all amazing ...

The billing was a little disorganized but I had three bookings that I used so it is understandable

Space was so accommodating, we absolutely loved it...

The gym and the pool are incredible, plus the room had a shataf for the bathroom .

Everything was great. Service and staff were exceptional.

Nothing

Very central & convenient

Excellent location, very centric near great restaurants and historic places

The black outs did let light in.

The spa was very good, the bar was nice and the food was good, the roof top bar views were excellent.

When I checked in I asked that one of the rooms was a twin for my teenage children but it was a double after three requests they realised the bed couldn’t be split and they had to change rooms

We stayed in the residences and our apartment was excellent. Highly recommend the two bedroom apartments. It was spacious and provided everything we needed.

Location is the best

Great location Great room Liked the whole package

Lubby and room furniture

Great location, very kind and friendly restaurant and housekeeping staffs, nice breakfast.

Location is amazing, facilities are also great

The heating didn’t work and the toilet didn’t flush properly. For the full 5 days

Beautiful hotel. Amazing location. Travelled for my mums 70th. Treatment was incredible. A very kind and generous upgrade. Beautiful rooms. Rooftop bar is incredible- it’s possible to watch the light shows from there while enjoying a drink.

Location, facility and staff all excellent 👌

None

Excellent Staff throughout.

Can’t think of anything.

Roof terrace was fantastic

Nothing all good

Excellent

Better lighting in the room.

Liked everything. Room and location and food excellent.

Nothing

Friendly staff, nice apartment hotel for a group of 4 or more, perfect location near major sightseeing

Breakfast Buffet was not impressive

Roof top bar

Most likely the staff they were very cheerful and helpful specially the trainee CLAUDIO on reception

The hotel, location and the staff

The best location best servoce everything perfect only the shelves for clothes are npt enough

At the reception some staff not friendly. Other staff super friendly. Great trainees from Holland

Some staff at the reception

Location

The furniture of the apartment

all good and met my expectations

room was on level 1 where everyone can access it and this was not good to me

Good breakfast and wide range of choices all staff were helpful.

Very expensive in terms of basics compared to principal of value for money

Great location, friendly staff

Room was small

The location for sure. In general they have very good service all around.

The room is too small for a king-size bed. If they have used a smaller bed, it would have been better. Also, why a couple of steps / stairs in the room which I found very weird 🤔

Excellent size hotel apartment. Fully equipped except no kettle!!

No kettle. Would have preferred a higher floor.

The location & clean apartment.

No tea bags and coffee available in the kitchen

Great

room is clean and comfort, location excellent. Breakfast is great. But we are 3 people just one bottle water is not good enough. If the pool opening hour till 10;00pm will be great.

the pool close at 8;00pm, not enough bottle water

Quality of staff, amenities and location was great.

Location

This was my 3 rd time in majestic and never before complain The lady that received me in check in ( 04-10-24 ) not were nothing cordially The wifi terrible very bad signal