Majestic Hotel, Barcelona

Clean location great rooftop amazing 10/10

The room i got( junior suite) is quite spacious The spa is v nice and so is the location for shopping purposes; right in the center

1-The wifi was really really bad , 2-The receptionist guy who proposed the process of the upgrade was very rude and unprofessional ; as he tried to sell me the upgrade as if selling at a bazaar shop ( he tried to outsmart me and was like i gave you the cheapest price you can have for this category ; take it or leave it ) I showed him the price on booking and it was cheaper so he stood null and was like take it or leave it ; He was quite rude and not welcoming nor helpful nor professional; 3-as i took the upgrade i proposed to have a late check out by 2 pm he didn’t even take a moment to ask and the answer was right away no ( knowing that i am checking in at 7 pm) and so the bare minimum was like to understand More over the booking was made through my sisters credit card ;the moment he saw that he directly said no not possible as if he found a suspect of something , knowing that all the needed documents to prove that were available but the so called Receptionist didn’t ask plz sir can i double check with the manager or anything he was negative right away and refused to process my booking , so i asked for the manager on duty who came and asked politely for needed documents to prove it and i did ; so booking was made ; This Receptionist is really really rude and not professional at all ; I am a frequent traveler as you can see from my account here at booking ( i have never encountered such a behavior) i hope you can see the name of the receptionist on duty and take action ; The suite as well wasn’t welcoming at least they couldve put a fruit box or welcoming drink or even small message on the table nothing is done from that , The hotels Hospitality wasn’t professional nor welcoming , Last i forgot a shopping receipt in the room at the checkout,so I asked for it and they said it was not there just to cut short the rechecking in the room , Very bad experience

The hotel location is great. Hotel staff were amazing and always willing to help. A huge thank you to Laura the reception manager for arranging another room for us to use after Check out for many hours and not even charging us for it! I’ve been to many hotels around the world and this was a first so we really appreciated her generosity and definitely would love to stay here again!

Nothing

Fantastic service by all staff.

Rooftop pool not readily accessible and hotel elevators not efficient.

The apartment was Really spacious & comfortable. It made for a great base for our city break. Even though it was separate to the hotel, it had the same feel of luxury. Great central location too.

Wasn’t as connected to the main hotel.

Everything

Nothing

Absolutely Wonderful Stay! 🌟🌟🌟🌟🌟 We had an amazing time at Majestic Hotel & Spa! The staff were warm, attentive, and made us feel so welcome. Our room was spotless, comfortable, and beautifully designed. The buffet breakfast was fresh and delicious every morning. The highlight for us was the sweet surprise for our son the a handwritten note and gummies waiting in our room. That personal touch meant the world to us.

Rooftop space is exceptional the views are unmatched. Staff are brilliant

Lack of mirrors in the junior suite

Perfect location, luxurious interiors and rooms, balcony/terrace with amazing views and attentive staff. The food is also great. Felt at home.

Great location. Spacious rooms. Awesome rooftop bar.

Nothing.

The location was perfect , and the staff were amazing

Location, service, cleaning متوفر شطاف👌🏽

Breakfast was exceptional

Nothing

*"Exceptional stay!* Everything was perfect — the staff were incredibly kind and helpful, the room was clean and comfortable, and the location was ideal. The breakfast was delicious with plenty of options. I truly felt welcome and well taken care of. Highly recommend this hotel and would definitely stay here again. İnternet location excellent

Wellness pool Location

Rooftop pool not suitable place in the bar 2 lifts only and slow

Beautiful rooftop bar and restaurant

Excellent breakfast but terrible coffee!

Location

Pool

Best location, great . Staff very polite & helpful

When making check out, I did not receive a (printed) hotel biil. Could the hotel send me the bill file to Levin@Ledas.com?

Location and Ms karmen

Small

Location 👍🏻

Nothing

The location is perfect of this hotel. The breakfast was the best I had in Barcelona. The room is very comfortable. The rooftop bar is spectacular. The burger there worth trying The hotel is simply 10/10

Luxury

Nothing

The cleanness and staff are very friendly. The location is perfect.

The food for the room service can be improved.

We love the hotel bar/ lobby and the rooftop restaurant and pool.

Na

Location Interior

Location and facilities

WiFi poor

The room service which is available all the time, the location, the access to the rooftop, the piano in the lobby, the food is good, the staff are friendly, the bathrooms are spacious and equipped with everything, the smell of the hotel and the room is super nice, everything was good. If I come to Barcelona this will bey no 1 option

The lady at the rooftop reception was rude

Exceptional Service right down to the bell man who called us a big taxi on a super busy time from the middle of the street. The hotel staff were friendly and they provided great fast service. And they have mini showers installed in their bathrooms which just takes them above and beyond any other hotel in Barcelona. Expensive though😄

Everything

Everything

Majestic is more than a luxurious % star hotel . It is a place where every detail is well studied and taken into a consideration. Love it since 2010 till today . Amazing Hotel and staff. Was upgraded to a Junior Suite . It was a fantastic surprise. Muchas Gracias Majestic Hotel.

nothing

The room was clean, spacious, bathroom perfect especially after a long day of exploring. Turn down service was nice.

Breakfast was very good. The motel is in the middle of downtown. It was easy to get a taxi. I felt very safe in the area.

Staff was super friendly as always. Great location. Delicious breakfast. Comfy bed. We were given the option of checking out a little later (probably because of those problems at check in).

This is our third stay in this hotel. Unfortunately, this time was not so ideal. The room was not ready on time at 3pm (and we waited at the hotel for more than 6h for it). Upon entering the room, the bed was not prepared so we had to call asking them to prepare it. Then we got a welcome drink with a letter but unfortunately addressed not in our name. Something did not go well here :) Besides that internet in our room has poor reception and one time house keeping opened our room but there was "do not disturb" info on our door.

Breakfast was very good and the location was great.

The location was near to every amenities..shopping coffee restaurants..the stuff was very friendly and kind specially Paula in the concierge she was amazing and recommended a nice places for dinner since i was celebrating my birthday..definitely i will come back to this hotel

The staff were incredibly friendly and helpful in all respects. Great location.

Nothing.

Very good located.The staff is very kind.The sky restaurant on the roof is with perfect view.

Location and cleanliness

The double bed consisted of two singles, and the shower was challenging to adjust the hot water.

Everything

They didn’t clean the apartment they used to clean it before every two days and they raised the price .

Location, the style, the front desk team

The breakfast staff, the morning lounge staff.

Everything! The staff are very friendly & the breakfast was amazing. They offered a complimentary transportation to and from the La Roca village outlet with VIP services which was wonderful.

- very nice breakfast - friendly stuff (- all of them - clean and spacious rooms

Nothing to point out.

Subject: Urgent Complaint Regarding Bellboy and Taxi Incident Dear Management of Majestic Hotel & Spa – Barcelona, Warm greetings, I am writing to express my deep disappointment regarding an unfortunate incident that occurred during our recent stay at your hotel. On the day of our departure, one of your bellboys informed us that he would arrange a large taxi to take us to the airport. We trusted him, but it later became clear that the taxi driver was a close friend of the bellboy. The situation worsened when the bellboy loaded all the bags into the taxi — except for one, which he deliberately hid inside the hotel. Upon arriving at the airport, we discovered that one suitcase was missing. When we contacted the bellboy, he appeared nervous and insisted that he had loaded all the luggage, although this was clearly not the case. The taxi driver also behaved unprofessionally — visibly anxious and intentionally took longer routes in what seemed like an attempt to increase the fare and delay us, reducing our chances of returning to the hotel to retrieve the missing bag. Subsequently, the same taxi driver called the hotel and informed us that the hotel management had searched the room and found nothing. However, when he realized that we were planning to use another taxi, he suddenly told us that the missing bag was at the hotel and that the hotel management would send it to the airport. We were forced to take another taxi back to the hotel ourselves to retrieve the bag, then rush back to the airport to complete our travel procedures. Unfortunately, due to the time lost, we were unable to claim our tax refund (tax-free). This entire experience caused us great stress and inconvenience and has left a very negative impression despite the good facilities at your hotel. We kindly request that you investigate this matter seriously and take appropriate action against those responsible.

Excellent service and a great location

Excellent and superb staff Roof top bar and restaurant is a Great escape from the hectic street scene. Concierge desk was knowledgeable and helpful

Great location and wonderful service.

Definitely my favourite hotel in Barcelona by far. Everything you would expect and more. A very special thanks to all the staff who are just amazing and so helpful.

Amazing Spa, excellent massages, nice enough hotel room, not spectacular, but very clean, *I failed to see the luxury aspect after I booked with specific descriptions about the room. Everyone from porter/concierge and other personnel was very kind and welcoming. Excellent water pressure for the shower and bath. The only thing was an issue two ladies in the lobby bar who sat us down with no menu despite our repeated requests at around 10.35 pm while the restaurant would close at 11pm. The gentleman waiter took care of this promptly when he found out my daughter and I sat untended to and made sure we could still order. Many thanks to him. I had the idea the women didn’t think we were (I was) staying at the hotel or so, and so they didn’t care as much. Some parts of the hotel are a bit of a maze and personnel at times repeatedly slammed doors before 8am on the corridors where people sleep.