Hotel Arts, Barcelona

Well maintained with a positive vibe all around

Bit of maintenance works outside causing minor vibrations in the mornings

The hotel is very clean and the staff are very attentive and professional. A big shout out to Michele from the front office who went out of her way to make our stay extraordinary. The housekeeping and in room dining staff were also great, not forgetting the staff at the ground floor who welcome visitors with smiles every time of the day. The room we had was great and had a panoramic view of the city and the sea. I highly recommend this hotel to anybody who wants the best of everything.

Great view, beautiful hotel, super welcoming and friendly staff and comfortable bed.

Nothing

Location is excellent. A few metro stops or a pleasant walk to many sights. Very secure. Friendly staff,

We were charged for an additional half of our stay after checking in and paying in full. The amount was refunded when we brought it up but a request to speak to a managerial staff after it happened went unanswered. We had to call housekeeping one day to remind them to come clean the room

Friendly staff, delicious room service breakfast, housekeeping more than once a day

Unfortunately my colleagues received welcome notes in their rooms and I didn’t receive anything

- NICE AND FRIENDLY STAFF - BEAUTIFUL VIEW ON THE CITY AND COAST - FRIDGE CONTENTS - I SLEPT IN THE SAME BED AS RONALDINHO & MADONNA

THE FACT THAT WE COULDN'T STAY LONGER..

The whole stay was truly exceptional, we went to celebrate my cousin’s birthday and she had the most amazing time. The staff, hotel and everything was incredible! I’m looking forward to coming back in the near future again

Very friendly staff and great view from the room, which was very large and comfortable. Amazing bed. Any issues we had were resolved quickly and efficiently but were overall minimal. The location is great for the beach and the city, with a metro two minutes walk or cheap cabs available to take you around just outside. Very secure also, with guards checking access outside (they were very friendly) and key dependent access to elevators.

Lack of power outlets in the room.

The layout of the room was great the view from the suite was absolutely stunning over the bay and the city! Due to the position of the hotel everything was within reach!

For a 5* Hotel the Amenities were absolutely scarce - and that I am not used to at all for a luxury hotel! I missed the sewing kit and the pralines and the small soaps ect - the big bottles are rather something for a 3 and 4 *! And putting it under ecological reasons does not make it better as the prices thereafter did not go down either except the service. The air condition unfortunately was too strong and it was getting extremely cold and the sink underneath was dripping. The shower was not getting warm because the handle was somehow broken !

The cleanliness and general ambience of the place. The staff were consistently friendly and professional. It is obvious this is a key value of the company.

The mattress was just OK for me but too firm for my wife, who has arthritis in her hips so needs a soft mattress. Her mobility suffered as the week went on.

Nothing

Nothing

Beautiful presidential on the top floor with great views of the city and beach, breakfast was incredible, all the staff were very friendly, the check in staff were very pleasant and professional.

The air conditioning was not working the night we stayed so it was uncomfortably hot inside the room, the staff brought 2 fans for either side of the bed so sleeping was bearable. When we were taken up to the 43rd floor to our suite, the receptionist up there was not expecting us and made us wait over 20 mins whilst she summoned housekeeping to check the room was okay for us to go into, before she would issue us with the key cards, we felt this was unnecessary, especially after a long day travelling, we just wanted to go in to our room, freshen up and go for a long walk, but were made to wait with our cases by the reception desk on the top floor.

Everything was at the highest level. We’ve spent some magical moments at this hotel and enjoyed every second of it. The view was spectacular, the rooms big and clean, the staff absolutely impressive and made our stay memorable. One of our best stays at a 5 star hotel. They went above and beyond to make my wife’s birthday to remember and I am really pleased that we chose this hotel. Alex the Concierge booked the best restaurants for us and made us have a true culinary experience in Barcelona! Thank you for that! Breakfast impeccable, the 2 Michelin star restaurant to die for! I highly recommend this hotel if you want to have a true 5 star experience.

We loved how nicely the staff treated us all through the trip! Special mention to Martina and how she organize my daughters birthday special treat!! Thank you guys!!

The attentiveness and hospitality of the hotel staff is next level. I have stayed in many premium luxury hotel and must admit that this hotel is amongst the best. The beach front location, Room size, upkeep of amenities was superb. Can't recall all the names of staff who always went out of the way for all we wanted. Very happy with our stay and highly recommended for the families.

The hotel did amazingly well. However if hard pressed for some suggestions to improve, the checkin time was slow in my case due to some computer failure but could be one off issue. Also there is some construction going on in the property which while drilling makes lot of sound. This was not informed prior to checkin.

The stay was lovely but the hotel is in need of a revamp. It is now looking battered and tired and old. But it cannot command 5 star prices because it really is a 3 - 4star now. But very nice if pitched at that level

Furniture all chipped and battered now

Hospitality was great

Very comfortable

Best value in Barcelona

location nice

non

Simply amazing. Every details on point and staff exceptional. I love this hotel.

The staff, facilities, rooms everything was amazing

Everything service, breakfast Room service Decoration style modern design Nice staff Well runed establichment

Chair below mattress same color as carpet when you enter and when lights are deemed you don't notice it Therfore its hurts a lot in the legs when you heat it as very pointy not enough sponge to make it safer Also beds are very sharp on the corners the mattress does fit well so risky again had knocked myself at night

Friendly and helpful staff

Location staff room

Nothing

Lovely Hotel in a Great Location.

Everything. But we were super impressed by the staff. Beautiful people with genuine smiles caring for the guests. We had an accident with our 3 year old son jumping on the bed. Immediately manager and medical staff visited us in the room, providing first aid and arranged the visit to hospital in no time. Our son got well thought gifts on the to the hospital. After coming back we had a clean room with even more gifts. Their composure and professionalism was priceless. Thank you so much. ❤️🙏🏻

I got upgraded to one of the the top floors with amazing seaview. The room was also ready at 10.30am vs 15.00 which is check-in time.

Great view and beautiful hotel

There was not a lot to see walking distance

The receptionist was professional i forgot her name

Changing lifts

Everything

Nothing

Rooms excellent

Queues at check in were mad and check out. Breakfast was a bum fight and expensive Concierge very good

Club Lounge was excellent.

Nothing.

We had a lovely stay at Hotel Arts. The rooms were spacious and very well equipped and the staff were friendly and helpful. We had our passports stolen in a Starbucks ( a common occurrence it appears) and had to stay an extra night but the hotel found us a room and were very supportive

Brilliant hotel and facilities as always.

Well luxury comes at a cost. Hotel couple work with local authority to keep surrounindg area and beach cleaner & litter free

Very well appointed property in a very good location, without being in a busy city Centre. We were upgraded to a suite and had the most beautiful views. Very comfortable suites.

Great staff and breakfast

Outdated rooms, uninspiring design, expensive considering what it is and how far it is

It’s a great location. You are by the sea you can walk down the boulevard or rent A bike. In no time you are in the heart of the city. During the day there is a shuttle bus taking to plaza cataluña. Very easy. Loved the pools and the hotel facilities.

The breakfast was over priced in my opinion. Some corners of the hotel need refurbishment it’s starting to look a little run down.

Excelent service

Slow timei in hotels

All

No breakfast

Location great and service was exceptional. Except for - Maybe the night staff at the desk at the Marina could show the same friendly attention to all your guests as she showed to your white guests. Breakfast staff was absolutely fantastic - Kartik the waiter and Shayne at the front desk and Alex at the Concierge were all very good.

The room size was good ,breakfast was also good .

the shower from the bathtube was not so good

Everything; including the room itself, the room's view, staff, lobby, design, and the details.

Nothing real to highlight.

A well positioned hotel, a walk into the city centre. The views are spectacular, well positioned for bars and restaurants. Staff are welcoming and friendly. Facilities brilliant.

Nothing

Great service at a top location

Didn’t try

Didn’t eat

The services

Idid get hurt in the hotel and they didn't do anything to compensate me Idid get hurt bad inthe middle round table down stairs in both legs

The pools were great. Staff were nice. Very clean. Good breakfast.

Bad smell in the room from the ventilation. They will charge you extra for WiFi. They don't have a dining menu a la carte.

Everything

Some small inconveniences with check in check out

Turkey best hotel in Barcelona

Bellboys service is late and they get confused

Clean, comfortable, high security and very friendly staff in all function

Bellboy service needs some enhancements, in 3 situations after a delay of few hours I had to call and ask for my stuff!