Shangri-La Hotel Qaryat Al Beri, Abu Dhabi

Everything, it was worth the money great service abd facilities

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We loved the area, best location, you can see the mosque, even from room or pool. Traditional look with modern system, loved it!

Outstanding attention to the little things that made it feel personal

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The facilities, fabulous food options and friendly staff. Great location.

Stressful check-in. No welcome drink. We were shown to a lift but no to our room.

Everything was superb. Nice facilities.

Full board would be better if the drinks were included, soft drinks at least.

Nice location

Super friendly and helpful staff, made the stay all the more pleasant. Very pretty hotel, unique in design. Our room was a free upgrade and what a great room, the balcony was huge and the view was awesome. Well maintained beach.

Tbh nothing really.

Excellent management, fantastic hotel

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Excellent place. No word to say it is a magic place

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Quiet and peaceful resort, spacious rooms with view, tasty breakfast and food, nice classic style decor

Nothing major

The hotel is very nice, good location in front of the grand mosque, however there is some new building construction so the view is half obstructed, the food was really good especially on fish night the dinner buffet was very tasty and the quality of the food was amazing!

Toiletries should be upgraded, especially toilet paper was and still is quite poor quality, also they charged for coffee at the dinner buffet, it’s not about the price but water and coffee at least should be included in the dinner buffet like for the breakfast

Very clean and cozy

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As always, Shangri-La never fails my expectations the attention to details is magnificent specially Mr. Waleed assistance.

Property, staff, facility, rooms are very nice!

Beach/ water

Wonderful hotel Close to the airport Has everything you need What i like most are the staff are so friendly especially Maria from reception was very helpful and accomedate my requests

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Very nice stay. Warm and friendly staff.

Food options maybe better.

Out standing and I would loke to thank chinaess lady in reception (Myi) to upgrade my room

The best dinner buffet!!! Selection of the food is so premium. Service is very nice and attentive. The abra ride was amazing experience. Facilities are great, the pool has a stunning view. Room is very spacious and comfortable

None

Hospitality is top notch, I am just impressed with the staff. So welcoming, every person at each and every corner was smiling and so supportive. Breakfast was too good, freshness and quality of food was too good. Pastries were so fresh, first time in any resort I saw, they were serving totally fresh juice in breakfast and even u can ask fresh juice of your choice. Variety of eggs , overall wonderful. Just very less option for vegetarian, though I am not vegetarian , still just a thought. Complimentary water and cooling box at beach/Pool was nice gesture.

Little seepage smell in washroom, but it wasn’t a big issue. Overall it was clean and we didn’t complaint about it, if we might have complained they must have done something about it. Also they can add some play area or activity for kids.

Nice and comfortable,Beautiful too

Nothing

basement parking closed ..room key can not open only security staf can drive your to park it in basement parking otherwise you can park outside hotel but without shade

Location, Food and restaurant

Location of our room was bit far, thats why we have to walk for a little while

Love everything

Breakfast was great. The hotel had a tranquil and calm atmosphere. It was not crowded whatsoever which helped the ambience. But think the hotels service is actually outstanding with absolutely amazing service with staff members making sure we never had to ask for anything - they were always at hand! Special mention is absolutely needed for the amazing concierge staff: Siju, Sher, Bertus and Usman. These guys are constantly on the go - very very impressive.

Perhaps not as child-friendly as I had wanted. Usually stay at hotels with larger pools and slides etc. definitely an adult Atmosphere.

Beautiful place, all the facilities we needed, spacious rooms and great staff. Great value for money.

The price the tour by boat

On the pool at 6 there is no service of providing food even if the pool open tell 8 why ?

all good

Everything was perfect. Every single member of the staff were both friendly and very professional. We really enjoyed the room interior which was great and were absolutely stunned by the decorations of the hotel's halls. Absolutely loved the breakfast too!

The room temperature adjustment didn't seem to work.

The location the pool! But first of all the moroccan guy from the reception gives us the Ruby suite! We appreciate this so much!!

Shouldnt be kids in the main pool!

Calme

Too much smoking in the lobby and the entrance area next to our suite and next to the left.

Property was great room size was good

Staff in breakfast area was quite rude

The Breakfast Buffet was amazing and the daily choice for Indian and Oriental changed giving variety and choice. The staff were helpful and were always attentive. The front desk staff were great and accommodated our early arrival and late departure requests. Housekeeping staff were always available when requested to attend to the room when required. The pool area and gym staff were helpful as always.

The extreme heat at this time of the year that we visited.

Shangri-La Qaryat Al Beri in Abu Dhabi is a swan of a hotel—aged, graceful, and steeped in its former glory. When it opened in 2007, it was likely the pinnacle of luxury in the UAE, and much of that grandeur still lingers. The architecture is elegant, the grounds expansive, and a 15-minute boat ride through the hotel’s private canals evokes a sense of serene opulence. The setting feels more like a palace than a resort. What truly sets it apart, however, is its soul. Many of the staff have been here since day one, and their loyalty reflects a deep connection to the place. This is not a trendy, Instagrammable newcomer—it’s timeless, dignified, and confident in its character. A hidden gem for those who value atmosphere, scale, and enduring hospitality over fleeting glamour.

But so is the passage of time. In our room, we found a wall-mounted volume knob for a sound system that no longer worked. The telephone was clearly from another decade, and there were no sockets by the bed. The hotel had clearly been ahead of the curve when it installed USB charging ports directly in the walls, but now, we found ourselves walking around the room looking for USB-C—without luck. The decor, while still carrying a certain Middle Eastern charm, felt dated. It wasn’t about taste—it was about wear. The colors, materials, and furnishings all seemed frozen in time. A careful update could easily preserve the hotel’s identity while restoring its impact. The clearest sign of decline, though, was at breakfast. There was no host stand, no clear system—just a quiet build-up of guests at the entrance, all glancing at each other to confirm we were, in fact, in a queue. We waited over five minutes before anyone acknowledged us. When we were finally shown to a table, it hadn’t been cleared. The person who seated us said they’d “make it nice,” then left. We waited again, until someone came back with cutlery and napkins. Later, one of us asked for a latte and received a cappuccino instead. We mentioned the mistake, but nothing happened. At the self-serve water station, there were no glasses, and the jug was empty. Again, we had to ask someone to refill it. The staff were friendly, but overstretched. The mood in the breakfast area was tense and under-managed. Individually, these are small things. But when experienced together, they reveal something deeper. Shangri-La Qaryat Al Beri is still a hotel with soul. The layout, the setting, the staff—they’re all assets. But the hotel now needs attention. Not reinvention, not a rebrand—just a thoughtful investment in maintenance, service culture, and momentum. It deserves that. And so do the guests who still choose to come back.

Breakfast and the Room

Swimming pool

The Gym location that out side

Very nice hotel ever 😍

Environment

Nothing.

Environment

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The ambience, Staffs were really nice.except the restaurant staffs

Restaurant staffs (During night), I didnt like their treatment towards guest. But the staffs in the morning shift were really nice .

Location

Breakfast

Absolutely 10/10 - everything was exceptional. Staff were friendly, rooms big and clean, beds comfortable, shower luxurious, breakfast range stellar, valet services excellent (and don’t ask or have expectation for tips), hotel itself stunning. Location excellent with a car. Got an amazing room upgrade too. Incredibly good value for money in low season. Will absolutely return.

Nothing - all genuinely exceptional.

Fantastic hotel, true hospitality, and 2 Michelin starred restaurants to boot!

Shangri la is a paradise 🌸🍀🌺🌱🌸 Special thanks to Mohammad(manager), Raj(house keeper) and Ahmad👏

Some guests use phone even on the beach and it is very disturbing

Excellent service from the start. Michelle on reception. The waiters at breakfast. The organiser forvthe breakfast , a girl from drlhi ..maybe richa..sll weere very polite, courteous and professional

A bit far from central abu dhabi

Great room, pools and dining.

Nothing.

Exceptional stay ! We will come back for sure.

The hotel was very nice and I liked the cake and decoration they did for my birthday. Also special thanks to Mr. Fathi the boat rider, he was very friendly and efficient

Everything was perfect

The ambience, the chain of hotel having stayed in many worldwide, everything is thought of for accommodating all guests, extremely clean with all great facilities.

The only downside with this hotel is the gym is a little too far away , could be a lot better if it was structured inside of the hotel. I have stayed here on many occasions and that’s the only place it falters.

Exceptional service. Beautiful, spacious room with a lovely, enormous bathtub. So relaxing. Delicious food, incredible breakfast with lots of choice. Beautiful view from the room. Great pools and kids play area. Helpful, kind and attentive staff who can’t do enough to help and are so friendly and welcoming. Our favourite hotel by far. Thank you especially to Walid, Nadir and Risham. We will not stay anywhere else. Thank you!