Shangri-La Hotel Qaryat Al Beri, Abu Dhabi

excellent staff

lack of evening snack menu offering various options other than just pasta main course

The location of the property was beautiful and the views from the room were spectacular. The staff were all so welcoming and friendly. I like the fact that the app allows you to request things to your room without having to always call the reception such as pillows, towels etc. I received the most warm welcome upon my arrival and would like to give a special mention to Gamal. His hospitality was exceptional and his customer service was beyond excellent. He ensured I received a 5 star welcome and made my stay very comfortable.

The only thing I would note is that when walking to the breakfast area, there wasn’t anyone at the doors to greet and seat you so I had to walk in and get somebody’s attention. The staff were very receptive and did approach me most of the time when I walked in but it would be nice to have someone at the entrance area of the breakfast area (when you get out of the lift) to make getting seated for breakfast a little easier.

Beautiful rooms

Not enough loungers by the pool

This was our third time and as before has been a wonderful stay, very nice hotel and great atmosphere and environment, the quality of the food is excellent and the restaurant staff is super nice, excellent family staycation!

At check in the staff was not very clear, I asked for a higher floor room with mosque view but he told me that on the higher floors is another category but it wasn’t accurate as previously I ve been in these category room but on an higher floor on the right end wing of the hotel, anyway after I insisted on my request we eventually got a different room just 1 floor up then previous one and it was a nice just there was no view of the mosque, apart this small misunderstanding everything has been great!

Nice luxury hotel. Customer service is superb. Got early check in with no extra charge. Pool and beach are relaxing

Limited dinning options ( buffet or very expensive Chinese option)

Just keep the standard high as you are keeping it now

Room decoration for birthday Soft towels Tasty and various breakfast perfect temperature at infinity pool Very polite and friendly staff Hair band in bathroom - it's so cute:) Lovely boat ride along the channel

Coffee would be not so bitter

The property was beautiful

Nothing

Location, elegance and fantastic staff.

Nil

Perfect location to explore Abu Dhabi whilst staying in a beautiful hotel with great facilities and plenty of space to relax in without crowds of people.

Nothing

Beautifully presented hotel with staff to match

Nothing

All - interior, service, dining

Maybe territory which connects the sea can be more green

I liked everything in the property. It is a resort with lots of of varieties and attractions. Very nice room sizes, beautiful atmosphere, very welcoming staff

I did not find anything disliking the property

Breakfast was fantastic as there was so much choice.All staff were both helpful and efficient, nothing was too much trouble.I even returned to my room to find a bookmark slipped inside.It was these thoughtful touches that made my stay so special.

Two new lampshades as mine were a little shabby!

We booked a room for a one-day stop-over in Abu Dhabi. We had previously booked a tour of the city, but were still suffering some gastronomic issues from Egypt, so we took a shorter version of the tour. Coming back to the hotel, it was nice to be greeted by multiple staff members assisting our checkin, dinner recommendations, etc. I spent a couple hours at the pool, and we also just sat on the veranda watching boat races from a special event. We felt relaxed for the first time in a week. The room was first-class, what we expected at such a resort. We passed on 6the "International buffet" dinner, due to afore-mentioned GI issues, but had a small dinner at the onsite Chinese restaurant, food was excellent. All in all, my only regret was that we didn't stay a few extra days!

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possibly one of the best 5* Hotels in Abu Dhabi and certainly our favorite.

the very nice and huge breakfast buffet offers nearly everything one might desire. But we wish some changes from the routine, since after the 5 breakfast it becomes a bid boring.

Breakfast was amazing, so many options to choose. The room was clean and net. At the reception Sabrina was very helpful and supportive, she does great job. Nothing negative. The boat tripp on the laguna was amazing :)

We stayed there as a special treat because my Son was getting married at the Family Court in Abu Dhabi. The hotel had nicely decorated their poolside room with towel swans and rose petals. They also upgraded the happy couple's parents (us) to a small suite which was jolly nice. They were most helpful when idiot dad (me) left my jacket in the wardrobe (with passport in it). We sent an Uber for it the next day. Note - I discovered the hard way you cannot check into a hotel in Dubai without a passport under any circumstances, even if you have nowhere else to go. The hotel is well situated with a view of the Sh. Zayed Mosque just across the water. A very nice experience.

Why is it I can never work out the light switches in modern hotels?

Everything was great. Special thanks to Maria from reception and all the staff 🤍

Beautiful clean spacious rooms, good food and friendly helpful staff

Not enough sunbeds by pool

Everything!

The Horizon club Pooch, Jane, Aerielle, Gleb, Madliuii, chef Kenza and also downstairs Dickins.. great fun

Very well maintained property.

None

Chilled and relaxed feel. The canal boat ride to the souk - Garden room and pool

Smoke detector lights in room - light flashing is too bright (ha) only complaint

Everything, it was worth the money great service abd facilities

None

We loved the area, best location, you can see the mosque, even from room or pool. Traditional look with modern system, loved it!

Outstanding attention to the little things that made it feel personal

Nothing

The facilities, fabulous food options and friendly staff. Great location.

Stressful check-in. No welcome drink. We were shown to a lift but no to our room.

Everything was superb. Nice facilities.

Full board would be better if the drinks were included, soft drinks at least.

Nice location

Super friendly and helpful staff, made the stay all the more pleasant. Very pretty hotel, unique in design. Our room was a free upgrade and what a great room, the balcony was huge and the view was awesome. Well maintained beach.

Tbh nothing really.

Excellent management, fantastic hotel

Nothing

Excellent place. No word to say it is a magic place

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Quiet and peaceful resort, spacious rooms with view, tasty breakfast and food, nice classic style decor

Nothing major

The hotel is very nice, good location in front of the grand mosque, however there is some new building construction so the view is half obstructed, the food was really good especially on fish night the dinner buffet was very tasty and the quality of the food was amazing!

Toiletries should be upgraded, especially toilet paper was and still is quite poor quality, also they charged for coffee at the dinner buffet, it’s not about the price but water and coffee at least should be included in the dinner buffet like for the breakfast

Very clean and cozy

None

As always, Shangri-La never fails my expectations the attention to details is magnificent specially Mr. Waleed assistance.

The staff, on the Harazion club, lounge was very professional.

Places to go and have a drink in the public areas, as there are number smoking places for your guests and visitors but not for guests who don't smoke.

Property, staff, facility, rooms are very nice!

Beach/ water

Wonderful hotel Close to the airport Has everything you need What i like most are the staff are so friendly especially Maria from reception was very helpful and accomedate my requests

Nothing

Very nice stay. Warm and friendly staff.

Food options maybe better.

Out standing and I would loke to thank chinaess lady in reception (Myi) to upgrade my room

The best dinner buffet!!! Selection of the food is so premium. Service is very nice and attentive. The abra ride was amazing experience. Facilities are great, the pool has a stunning view. Room is very spacious and comfortable

None

Hospitality is top notch, I am just impressed with the staff. So welcoming, every person at each and every corner was smiling and so supportive. Breakfast was too good, freshness and quality of food was too good. Pastries were so fresh, first time in any resort I saw, they were serving totally fresh juice in breakfast and even u can ask fresh juice of your choice. Variety of eggs , overall wonderful. Just very less option for vegetarian, though I am not vegetarian , still just a thought. Complimentary water and cooling box at beach/Pool was nice gesture.

Little seepage smell in washroom, but it wasn’t a big issue. Overall it was clean and we didn’t complaint about it, if we might have complained they must have done something about it. Also they can add some play area or activity for kids.

Nice and comfortable,Beautiful too

Nothing

basement parking closed ..room key can not open only security staf can drive your to park it in basement parking otherwise you can park outside hotel but without shade

Vast luxury spaces

Location, Food and restaurant

Location of our room was bit far, thats why we have to walk for a little while

Love everything

Breakfast was great. The hotel had a tranquil and calm atmosphere. It was not crowded whatsoever which helped the ambience. But think the hotels service is actually outstanding with absolutely amazing service with staff members making sure we never had to ask for anything - they were always at hand! Special mention is absolutely needed for the amazing concierge staff: Siju, Sher, Bertus and Usman. These guys are constantly on the go - very very impressive.

Perhaps not as child-friendly as I had wanted. Usually stay at hotels with larger pools and slides etc. definitely an adult Atmosphere.