Lotte Hotel, Seattle

The staff at reception as well as in the restaurant. Also, the comfortable bed and view from our room.

Not having a Jacuzzi/swimming pool and some of the noise from sirens throughout the night.

Its location! It was within walking distance to the sea front. The hotels cleanliness was to a very high standard. The staff were professional and friendly.

We were offered a room with a view of the bay when we booked. But unfortunately we did not get this. This would make me reluctant to book again.

The staff were very attentive.

Spa facilities. No plastic bag to put your swim wear in. No hairdryer to dry your hair. No slippers.

Excellent service. The rooms were immaculate and clean.

The location...it was almost hard to find. I'm not a city girl.

Very interesting feel and decor

Very relaxed for city

Amazing cocktails

A wonderful gem of a hotel

Wish it was closer to most Seattle sights

We ate breakfast at Charlotte all three mornings we were there. We also ate dinner there one night. The food was very good, but the service was impeccable. Outstanding breakfast service from Tomiteo (2X) and a tall Asian gentleman whose name we didn’t get. Outstanding dinner service from Gene as well.

Also need to mention Nick, Antoine and Yea Soo at the front desk - all warm and welcoming . And a final shout out to Arthur, who made recommendations that were perfect (e.g., the Calder exhibit at the Seattle Art Museum).

I can tell you I read “Unreasonable Hospitality” twice and the staff embodies the same culture of excellence.

Last note… my wife and were so impressed we booked a stay at the Lotte hotel in Chicago. Bravo!

Nothing comes to mind.

The supreme King suite was very clean comfortable, and the view was spectacular. I loved waking up in the morning with the view overlooking the city.The marble bathroom was spacious and luxurious, and I especially liked the mirrors throughout the entire room. Nice touch mirrors make the room look larger Also I’m not sure if the rooms above and below and beside us were empty or full with other guest, but I didn’t hear anybody in other rooms around us no Plumbing noises no talking no TV just silence except for the city, which was a quiet muffle, which was nice. Peaceful and relaxing we enjoyed your facility very much. To all the staff who make that happen we thank you.

I have no complaints

The staff is incredibly friendly, the lounge is a large space with comfortable seating areas and good small plate food offerings, and the restaurant has a creative menu. The rooms are eclectic, clean, and very spacious! The hotel is centrally located and within walking distance to museums, the Space Needle, Pikes Place Market, dining, and shopping. I’ve stayed here twice and would give it a high recommendation.

There’s nothing I didn’t like about this property.

The location and the view!

Nothing at all it was absolutely wonderful.

The decor was interesting. The beds very comfy. The room was quiet as requested.

Price was high. The in house restaurant is expensive. The hotel is located in a food desert. Only one nearby deli was convenient for getting sandwiches and groceries.

Its beautiful hotel, sophisticated and super clean.

The property is exceptional. Rooms were clean and bedding was so comfortable. Every aspect of our stay was wonderful. The staff were very kind and helpful.

Nothing.

The room was spacious and well designed. The service and house keeping was excellent and beyond my expectations. I had a great experience staying at Lotte Hotel Seattle.

None

The views, the comfy bar and wonderful food!

I love that as soon as you walk in you feel spoiled.

Super friendly staff, very cool interior design, good lounge area, very nice and clean gym, bay view from my room

Breakfast was ok but not really worth the price
Downstairs lobby didn’t match the rest of the experience

Great Hotel! Loved the room, happy hour at the lounge, and overall wonderful staff!

Didn’t like that it had said it was close to pikes place walking distance but really it wasn’t it was driving though. If I would have known that I wouldn’t have stayed here.

The staff was very nice and the housekeeping staff were awesome! They took care of us and our room like we were staying in our own home.

We didn't stay for the TV but when you have a big screen TV, it should work and it constantly cut out, buffered and locked up so I reset the entire TV system and it worked for a short time and I should have let the Maintenance troubleshoot and replace the equipment but we didn't feel like having a maintenance person in our $400 a night room to look at the TV issues. He was very nice but we declined and said we'll deal with the poor signal/buffering/resetting TV until we checked out. The button to connect to the restaurant/room service only worked the first day and after that, it never worked and we had to hang-up and call the front desk and they ended up taking our breakfast/food order. But the weird thing is the breakfast would show up without any sides and found out later that the people answering the phone for room service didn't know the menu and never asked us for sides. So were paying $20+ a plate for 2 eggs over-easy (average breakfast order was $100) and for the entire stay, we weren't given the same sides. They saved the hotel a few bucks worth of sides but it wasn't cool that every breakfast was different. And many of the people answering the phone were not English as a first language and it was tough understanding them or getting them to understand what was going on so we just didn't bother. Plus one of the room service attendants spilled our beverages and never bothered to say she was sorry or to offer a replacement or one to top off all the spillage. The bed was too soft and squishy but I made it work. It would be nice to have had a ottoman in the room as I would have loved to put my feet up. But the staff was mostly awesome, the ground floor team was running their butts off and extremely polite and accommodating. Not sure if we'd stay there again but the team on the street level were worth the stay as they had really great communication skills and went above and beyond with enthusiasm.

Room was awesome

Price

Quirky hotel in design. Very clean and comfortable room, very well serviced, good bathroom products provided, nice bed linen and towels. Bathroom/toilet area is large and beautifully designed. Very comfortable bed. Wished we had booked for an additional couple of days

Ground staff could have been a little more friendly with their greetings, other than that our stay was excellent.

Proximity to the event we were attending and the staff were awesome and very attentive. Room was clean and very comfortable. The view was spectacular!! 🤩

The elevators were sometimes slow and all three were not accessible … as well as the lounge closed too early so we couldn’t get a nightcap after our concert at Lumen Field. 😣

High level of cleanliness, friendly staff.

There was nothing we didn’t like.

Roomy and well appointed

No pool, spa is overpriced, internet was slow

Very nice location. Great room and layout. Loved the view and the staff were very nice. One of the nicest buildings of any hotel in Seattle, I loved the huge windows looking out on the city.

Photos of room showed a shower wand in addition to the rainfall head, but my room did not have one. The rainfall head by itself was a little inadequate. The Christ-themed artwork in the room was heavy-handed and not appropriate. Better wayfinding to find the front desk is needed, especially with the parking restrictions at the entrance (why is check in on the top floor and not in the lobby!?)

The staff was helpful and polite. We had an issue which was fixed immediately

That we were only there overnight

Beautiful hotel. We stayed in a suite which was wonderfully appointed. The staff was very attentive and friendly. Nice gym as well.

Absolutely nothing.

Beautiful room. Comfortable bed. Amazing view!!

Cleaning before I got there could have been a little better - a few things were missed by the cleaning crew but nothing major.

We didn’t have to drive anywhere. We were able to walk to pike place market, the waterfront, and T-Mobile park for a concert we were attending. The room was perfect with bay side view, very clean, and surprisingly quiet. Check-in was easy and quick.

That parking was an extra $72/night.

The building and atmosphere were fancy. The bed was comfortable. The staff were friendly. Housekeeping came immediately with requested extra items. Excellent service. The view is beautiful! We got upgraded to a corner unit surrounded by glass.

The decor is a little creepy and weird. The room was big but not very functional. There were no usb plugs bf the bed.