Wentzl Hotel, Kraków

Amazing view over the square from small private balcony. Historic building. Perfect location.

Room a bit dated, could use a freshening up. Small breakfast selection.

Location and style

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Amazing location

Modern yet charming

Clean, very helpful and friendly staff, positioned in a perfect location.

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The location of the hotel on the main square in Krakow is perfect for sightseeing. My bedroom (double room for single occupancy) on the second floor had a grand view of the Cloth Hall, St Mary's church, the Christmas market, and the wonderfully decorated Christmas tree in the middle of the square - arguably the best view in Krakow. Despite its central location, the hotel is not noisy as it is adequately sound-proofed with double-glazed windows. Inside, the hotel is characterful, harking back to a more genteel age. My bedroom was enormous with high ceilings, beams and wood panelling. The bed was canopied and set on a platform - I felt like a queen sleeping in it! The bathroom was modern and fitted with a rain shower and a hand-held showerhead. Dressing gowns and slippers are provided along with brilliant white fluffy towels. I loved having a Nespresso capsule machine in the room - nice coffee to wake up to every morning. There was also a useful small fridge. We didn't have breakfast in the hotel. Instead, we went to Cafe Wentzl (next door to the hotel) which serves excellent breakfast, coffee and cakes.

Just some minor points: The hotel restaurant was being redecorated during our stay, so we didn't get to try it, which was a shame, but not a disaster, as the main square is full of excellent restaurants and cafes. The reception area was bijou small.

Love it. Location on plaza.

My first room was sparse. Bed had corners jutting out and I gashed my leg on it. Should be padded or rounded Room 41

Breakfast was okay but not anything to rave about. The entire staff were professional and helpful. They took care of any requests we had and did so in a very friendly manner.

Breakfast lacked choices and was too expensive.

Wonderful location, right on the square and great for exploring the city. Loved our bedroom, huge! Massive bed and lovely view of the square.

Breakfast was disappointing

Excellent, the crepes were fantastic

Nothing to complain about

The stuff was amazing

The decor was a bit outdated, and there was a smell in the room coming from the kitchen.

We were right on the square just a short walk to the Christmas markets and loads of shops and restaurants

Couldn’t fault anything the hotel was perfect

Property, excellent front desk staff

Location on the plaza’s

Hotel was ideally located in the square. Very comfortable and clean. Very helpful staff Especially the front desk members

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Location was excellent right on the square . Staff were excellent very helpful& friendly.

We had room 24 which was lovely .But ,bathroom was quite smell as the WC was a sani flow !

We have stayed at Wentzl many times and have always enjoyed our stay its location is excellent for walking to all the interesting places to see, restaurants, and shopping.

Great location in the centre of Krakow square. Staff very welcoming, room comfortable, would happily stay again and recommend to friends

excellent location on the awesome old square

The location was fantastic, right on the square. I loved the charm of the hotel. The staff were incredibly helpful and friendly. I arrived at the hotel after midnight due to flight being delayed. I was met by staff. The restaurant was great. Food was good. Great restaurants surrounding the hotel. Very easy to walk to other attractions. I absolutely loved this hotel. As a person who didn't speak the language I felt very welcome at the hotel and very safe. I was well looked after and highly recommend this hotel.

Everything was fantastic.

The TV was tricky to get to work

Location

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Excellent location, couldn't be in a better place. Breakfast is more than sufficient with enough choice for everyone

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The personal were beyond all expectations. Exceedingly helpful and polite. This was not the first time that we stayed at your hotel and it will not be the last .your breakfast is surpurb.

My only complaint was the weather.

Great location and a very friendly professional team

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Good Location, nice room with view and very friendly staff

The location is excellent, breakfast is for "8", interior is worn out, but bath room was clean this is good

The location is amazing. The view is outstanding. The room looks clean and well kept.

Keep dry coffee mate next to the coffee.

Location. View of square was fantastic. Breakfast. Comfortable bed.

Room did not match the 16 various photos advertised. Great view but room 45 was not deluxe double standard, but more a double room. Room 45 had a moisture leak in the slanted ceiling that should have been an easy repair. Salt mine and Auschwitz tours booked through seemed fairly pricey ($90/person per tour). Hotel-taxi to airport was almost $40.

My second stay at Wentzl. Gorgeous hotel, best location and the staff are exceptional. Helpful, friendly, nothing was too much. Would highly recommend this hotel. Thank you all at Wentzl for making our stay so comfortable and easy.

Cannot put anything in this section. Lovely hotel but the staff make it exceptional.

Breakfast very good Good location

Pedestrian area made luggage difficult

We had a view over the Main Square

The walls, windows and plumbing were not soundproof

Perfect location on the square in Krakow. Staff was helpful, breakfast was great.

We had a beautiful room (41) which overlooked the Main Square…it was perfect

Looking out onto the square was a delight. All staff were pleasant and respectful.

I had to leave ;-)

Beautiful historic location

Amazing location an rooms had abit of luxury which you wouldn’t have expected for the price!!

If you're looking for the best view of Kraków's Main Square (Rynek Główny), I strongly recommend to make a reservation in Hotel Wentzl. The location is excellent, and although the square is busy until late night, the room itself was fairly quiet. The room is spacious, and has everything you need even for a longer stay, including a very comfortable bed. Staff was friendly, and breakfast fine.

Just a minor subjective note: The furniture and design of the interior is a strange mix of old and new. It seems as if the owners are unsure whether they prefer modern or traditional old interiors. However, this does not diminish the overall comfort offered by this hotel.

Excellent location Excellent hotel

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Room was beautiful, excellent central location and yet room was very quiet with little or no external noise. Breakfast was delicious, both occasions.

Hotel collection from the airport didn’t Happen, until we called the hotel and waited about 10 mins

Everything was excellent

Perfect location in krakow! very nice staff, comfortable facilities.

breakfast staff were not very nice, also the food was not very tasty. the furnitures were a bit old.

Location is perfect. Great views of the main city square and convenient to all the shops, cafes and restaurants. The staff are very very helpful and friendly.

It was good but if I would nit-pick, maybe they could do a bit of updating with some of the facilities and decor.

Lovely old charm hotel overlooking the central square of Old Town with all the little quirks that come with an older building. Location is great for exploring Krakow and the view from the bedroom overlooking the square and attractions is lovely. Staff were friendly and helpful, breakfast was fine (mainly continental style) and the room was very large and with decor in keeping with the hotels age and old world charm. Bathroom was perfectly clean and functional (if a little dark) and whilst not absolutely perfect, overall we enjoyed our stay and thought it good value for money. There are some points worthy of note.

Be aware when selecting a hotel in the town square the noise late at night is likely to disturb all but the heaviest of sleepers. It quietens down considerably around midnight but Krakow can be a bit of a party town so expect a few louder outbursts on occasion in the early hours. Room 21 - The mattress sagged at the edge of the bed on my side which meant I had to try and sleep in the middle more but inevitably found myself rolling towards the edge during the night which didn't make for the best of sleeps. Pillows are ultra soft !

Location! Location! Loved the ecclectic decor! Clean. Friendly staff. Coffee station in room.

Gorgeous bathroom but the shower was a bit hard to keep the water from spilling out of the stall

The location was wonderful, right on the main square qith room views of the whole square and St. Mary's Basilica. The staff were extremely helpful and friendly. Gregor, especially so. En route from Warsaw by car, my wife left her handbag (with phone, cash, credit cards, etc.) in a service station bathroom and we didn't know until we reached Krakow. Gregory called service station and, after confirming it was behind the counter, he arranged for us to hire someone to drive the 1.5 hours each way to pick it up.

Getting to the hotel by care to offload our luggage. It is virtually impossible in these old medieval towns in Europe to do so and you can easily fall foul of the police. It's really just part and parcel of the experience, but we parked in a church car park a 15 minute walk away and took a taxi with our luggage to the hotel. All's well that ends well.

The property was beautifully appointed.

The mattresses could be firmer and we opted not to purchase the breakfast because it did not have a sufficient number of offerings. We saw this, because we went to breakfast to check it out, and opted not to stay and eat.

Staff were so friendly and couldn’t do enough to help. Location is also fantastic, window look out into the Old Town Square.

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Beautiful location. Beautiful view from the room.

Everything was excellent

Fabulous hotel in a fantastic location overlooking the market square. Lovely breakfast and really helpful staff.

Nothing - it was great.

Best location in Krakow. Mauricius at th efront desk was fantastic! Rooms were spacious and comfortable.

The A/C was a little weak.

Amazing stay. The location was superb and also the style and comfort of the room. It's located at the very heart of the city square which made it accessible to basically everything and also you can take bikes for free! We rode the whole day thanks to that :)

Nothing to add here.