Hyatt Regency Palais De La Méditerranée, Nice

Excellent

Location. Customer service.

None.

Everything Special Concierge

Nothing

The location

Property is old & needs to be refurbished

Central location Large bedroom with sea view Excellent staff very helpful

Probably a bit too corporate for some guests

Location is great and staff were very welcoming and helpful. Very good breakfast. Room spacious, clean and very comfortable

Given the fabulous position of the hotel on the promenade des Anglais, we were disappointed at the lack of communal space for guests to view the Promenade. Neither the reception area nor breakfast area on the third floor had a good view.

The location of the hotel is excellent and so was the quality of the breakfast.

Great location. Superb staff and excellent service

Great experience. Will do again

2

2

Service is nice. Staff is kind and helpful. The restaurant and bar are fantastic. The open buffet in the mornings is really good.

Good omelette

Location was excellent and the staff very helpful

Nothing

Location

crowded

Concierge staff was excellent. Their restaurant recommendations were excellent. They were kind to give me a bus card so I would only have to add $$ to it at the tabac next door

Top staff, great location

Breakfast room too small and crowdy.

Centrally located with friendly, attentive staff.

NA

Superb location very very nice hotel

Nothing

I liked almost everything. The quality of our stay was magnificent and it really shows this is a five-star establishment. And at this price (out-of-season, true) - this was really a bargain. Ca 800 EUR per 2 nights with breakfasts in Nice along the English Promenade is a steal! The staff was incredibly helpful and pleasant, the works of art inside the lobby and the interesting installation by the entrance always made our day whenever we strolled through the lobby.

Well, some of the personnel was new (or they claimed to be new), and some of them did not speak English (which is weird, since this is a 5-star hotel in a tourist city, where MOST guests speak English and not French. This posed some troubles for us in certain cases (especially during meals, where most personnel did not speak English at all...). Also, we did not like how breakfasts were organized - putting people making eggs and omelettes right behind the counter with hot dishes resulted in long queues of people waiting to just take their scrambled eggs from the counter, instead having to wait for 10 minutes of more because of all those people who did not want to use the countrers with hot dishes, but were rather waiting for the pleasant cooks to cook them personalized omelettes etc. Coffee was often out, we NEVER had larger plates (we had to ask for them, basically, every single time, because they ran out quickly and then for 10 minutes nobody would bring new ones). If this is how the restaurant works during out-of-season time, I am afraid this must be far worse during April-September season, when the hotel is full of guests (we stayed in February, it was probably 50% booked). This was by far the worst restaurant and breakfast experience that we have EVER had anywhere in the world. A 3* hotel does this better, so I assume that either they were severely understaffed during February or they should redesign their restaurant and optimize it A LOT. Just go to other hotels, see how it looks there and copy, please! Breakfasts themselves were tasty, to be honest, but we ALWAYS ate them cold (even the hot dishes, due to having to wait in long lines). Also, our credit card was double-charged for the whole stay - first, a reservation was made on my credit card, and then - when checking out - another charge was made. The difference was returned only after two weeks! This is not OK - charging EUR 1600 instead of 800 is not ok. Even if they do return it eventually.

The staff are all very friendly and accommodating. The room is spacious and clean, offering great value for money. The food is delicious.

The variety of breakfast options is somewhat limited.

I know Hyatt from my stay before it’s excellent

Everything was fine in my short stay

Super top everything’s,

Very helpful staff. Lovely room with balcony. Very quiet. I slept well. Great location

Maybe due for some renovation. Dodgy plug coming off the wall in the bathroom. No bidet.

Everything this hotel has to offer is very nice. It's luxurious. Restaurant and bar staff very polite and helpful. Food cooked to perfection.

Nothing

Great location, standard price, really comfortable bed, relaxing atmosphere

Nothing