Hotel Massena, Nice

The hotel is in an excellent location, right in the heart of the city, with easy walking access to the seafront.

The staff were friendly and helpful throughout our stay. The front desk team were particularly good, offering useful recommendations not only for nearby restaurants but also for key sights, without us needing to ask.

Parking is available at an additional cost, which is convenient if you are travelling by car.

Breakfast offered a good variety of choices, and I particularly appreciated being able to reheat the pancakes — they were delicious.

The room was reasonably spacious, and ours had a small balcony overlooking the street, which allowed us to enjoy the atmosphere and energy of the city.

The toilet is separate from the bathroom and feels a bit cramped.

Very good location

The parking. We paid for 24 hours but they gave us a bit of stress to remove the car before 1PM which was much earlier than the 24 hours we paid for.

Breakfast was decent. They have superb staff who are extremely helpful and knowledgeable.

Great location, very nice staff, very clean. Only 400m from the beach, good starting point to discover the city. Highly recommended

Nothing

Great location

Staff helpful and friendly

Location is great. Walking distance to city centre

Is old and room is small and breakfast not so great

Very well placed hotel, in the centre of the city, but quiet, short distance from the beach, old town, shops or train station. Staff was welcoming and willing to assist. I changed 2 rooms, but finally was happy with the third one on the 6th floor that was cozy, with enough light and view of the rooftops. Breakfast was decent. Overall, it was a good experience.

My first room was a bit smaller than advertised and second was well-sized, but a bit dark and cold on the first floor.

The location was fantastic and the staff were friendly. The breakfast was excellent and the hotel was clean and modern looking.

The room was small and didn't have much light due to a small window. The air conditioning was very drying and loud.

The service of the receptionist Fabian. He offered us a drink at check in and arranged a reservation at a great restaurant nearby. Moreover, the breakfast was very good and the bathroom was really nice
Finally the location is great, close to two tram stops of different tram lines, close to the old city of Nice and close to Avenue Anglais.

The room was a bit warm

An excellent hotel in the very heart of Nice — just steps away from the Galeries Lafayette department store, a short walk from Place Masséna, five minutes on foot to the Old Town, and seven minutes to the beach. The location is outstanding!

The staff are very friendly and welcoming. We were checked in earlier than scheduled since our room was already available. Moreover, we were upgraded to a suite, which was a very pleasant surprise. Special thanks to the administrator, Georgina.

The room was clean, and the terrace offered a beautiful view of the city with its red rooftops and green hills.

I highly recommend this hotel to everyone.

Many hotels in Nice have rooms with separate bathrooms. The toilet is in one part of the room, but to wash your hands after using the toilet, you have to go to the other end of the room. This is very unusual for us.

The location in place Massena is perfect and the breakfast and morning staff all outstanding

The evening staff and general manager. And although a returning guest was out in a low floor and the street noise bar next door etc did not allow for any sleep during the stay. After speaking to manager his best suggestion was noise cancelling ear plugs. I had a similar experience the first time I stayed with the giving me a different smaller class of room until I inquired half way through my stay when they apologized and placed us in the correct room. So I gave them another chance. I will not stay here again and will not recommend to all my fellow travelers and travel sites I belong to.

Staff were very welcoming with check-in and check-out process. Clean room, comfortable bed and reasonably spacious. The buffet breakfast was excellent with lots of variety to choose from. Loved the location as it is close to Old Town and within easy walking distance from the beach.

I didn't like the shower being over the bath and there was no rail to hold onto which is not ideal.

The location of the hotel is excellent, and the room I stayed in was very comfortable. The size was adequate, the closet space was very generous, and there were a few armchairs to sit and relax. The iron and ironing board were also of high quality. The staff were very kind and helpful.

Nothing. I like everything.

Well situated, very comfortable room with great view of Nice. Extremely helpful friendly staff and great range of food for inclusive breakfast.

I liked the comfortable bed, breakfast variety, friendliness of stuff and location

The staff was amazingly responsive and supportive. And yes - location. Just at the back of Galaries Lafayette

Location, breakfast, staff

All things were good

Breakfast was lovely, room was clean and lovely size

Noisy outside the hotel around 4am

Location is very close to main areas. Just a few minutes walking distance to massena square, old town and the seaside. The breakfast was quite varied. The staff were friendly and helpful. Our room was cleaned every day.

Location

Room was smaller than expected. Room required some small cosmetic fixes

Best location. Walking distance from nearby places.

Clean and Friendly staff

Location,Accommodation and Great Staff!

Size of Rooms

Great breakfast. Christmas decorations and treats in lobby great. Comfy beds.

Shower in bath difficult to use. Breakfast staff not clearing tables.

Welcoming professional staff. Great location close to all attractions, old town and restaurants. Only short flat walk or tram from main train station.