Hotel Massena, Nice

Amazing staff, great breakfast and great location.

Good

Bread ran out at 10oc

The staff are very enthusiastic, personable, friendly and pleasant. They are superb! The location couldn't be better. Get the Tram2 from the airport and it's approx 8 min walk or less from where the tram drops you off at Jean Medecin. It's right beside Massena Plaza which is within walking distance of everywhere. The breakfast was really good with great staff. The bed was huge and very comfortable. I would definitely come back here

Good

Central location. Wide range of room choices

No bar or restaurant although that seems to be common with hotels in Nice

The location is excellent, a short walk to main shopping area, the old town Promenade des Anglais and main attractions. Also , the staff were very pleasant and helpful. The extra large bed was very comfortable.

There was one waitress on one morning who practically rushed us out the door when finishing breakfast at 11.10. She took everything off the table that we weren’t using. Luckily we only met her on one morning out of four. All the other staff at breakfast were very pleasant.

Location. Good buffet breakfast. Friendly staff.

The room was not the one I expected. The size and furnishings did not match the deluxe room as shown on their website. Also, it was impossible to turn on the water in the bathtub/shower without first stepping into the tub. The staff were informed but were unable to fix the problem.

The location is superb! The staff is very nice and helpful all the time.

The hotel is not new, but it's in ok condition. The breakfast did not have a great variety, but it was enough.

The hotel’s location was excellent, close to public transportation and tourist attractions. The staff, especially at the reception and breakfast area, were friendly and hardworking. Overall, we were very satisfied.

We didn’t experience any negative situations.

The location is amazing in the heart of the city center. The old town is within walking distance. The breakfast was very nice, with enough options and local options

Extremely helpful and attentive staff on the front desk - thank you for making me feel welcome! Everything was super clean and it was an ideal place for a quick one-nighter in Nice!

Location, staff super friendly specially that I arrived so late but they were so helpful, room was clean. Bed was comfortable,

Nothing

Good breakfast

Small room

Perfect location, comfortable bed, smiling and friendly staff, bathtub.

Sound proof wasn't optimal for upper stair noises. No fresh pressed juice for breakfast.

The location, a lot of things are from working distance. the personnel were very helpful and friendly. the breakfast was good.

room and bathroom size and comfort, it was verry small and not very comfortable.

Perfect location and staff were so very helpful

Nothing

Great location, helpful staff and very good breakfast. Room was suitable for our needs with a decent shower.

Great locations! We visited in January so it was incredibly reasonably price. All staff were very nice and they gave us clear guide to where to visit/how to get there. We could borrow umbrellas which was very helpful!

Can't abide coffee from a machine should have barista option

All the high standards of Best Western located minutes from the beach and easy walking distance of many bars and restaurants in old town too. Also located conveniently close to the tram line but on a quiet street. Staff were super helpful and very gracious. Breakfast was excellent, very delicious! Value for money very good too.

Minor: the walls were a little thin in my room, occasionally could hear other guests’ conversations.

Location, staff, comfortable bed, quiet room

In the hotel there is no signal, not wanting to use the hotel wifi due to the security reason you are without connection.

Good hotel in a good location with great staff.

n/a

The location is great. Close to everything. The breakfasts were very good as well. The room was nice.

The hotel does not have a gym, bar or restaurant. I wanted to have a drink in the lobby before dinner but that is not possible. You also can not eat dinner at the hotel. The good news is there are tons of great restaurants close by, but if you have mobility issues (I was 2 weeks post hip surgery and limited in my walking ability) it forces you to walk to get food.

The location is very central, all places are within walking distance. The reception team was very friendly and lovely. The breakfast was really good. There was a lot of delicious selection of macarons and croissants. Our room was clean and big. We like that the toilet is separated from the bathroom so you don't have to wait for your family members :)

None. Everything was good!

Location

Excellent value for money

Really good breakfast buffet. Location of the hotel is perfect.

Very good position

The location is so central to everything. The markets / beach / promenade & the old town plus the shops. Breakfast is amazing - so much choice ❤️

The pillows on the bed are not that comfortable

The location is fantastic! It's a tourist's dream come true! Everything is walking distance (what I mean is hop,skip & jump), be it LaPlage or Messina square!

Breakfast could have been better, the restaurant cleanliness & service needs work.

Nice and friendly recepción. Offered me “to go breakfast” because I’ve checked out very early

The windows aren’t soundproof at all so the birds outside were too loud

Staff, food, and location

Nothing to dislike

Location

No facility to buy a drink or something eatable by card

Comfortable and clean room, perfect location. We liked breakfast. The staff is supportive.

Even in a 5 floor it was noisy sometimes, mostly from the street. There is not enough light in room in the evenings.

Attentiveness of staff and location location location

The cleaning crew were not on top of their game compare to the manager who was very prompt in taking care of the unfinished cleaning of the room and balcony

Bedst location near everything Very clean Very good breakfast Very pleasant personal

Friendly staff. Great location.

Small roomes. Breakfast was not reliable.

The hotel is in a great location. Everything is easily accessible from there, the old town, shops, numerous restaurants, the promenade. Best time to visit when its still warm and sunny but cooler in the evenings also the Christmas village is here in December. Great also for excursions to Monaco, Eze, Monte Carlo, Cannes and Antibes. The breakfast at the hotel was great, serving from 7am until 11am and lots of variety hot and cold. The staff were also very courteous and helpful and the hotel looked lovely festively decorated.

We found the large double bed to be two single beds put together, which is probably the norm for the room if twin beds are required, however we found them to be a little hard and dipping to the side. Also the pillows were too hard. The ensuite could do with redecorating and the basin also had a large crack in it. We would book a different room if we went again.

Staff was excellent - friendly and helpful. The room was lovely and the location was perfect. Breakfast was quite good and the selection was ample. There is a coffee machine available 24/7.

Wish they had supplied amenities in the bathroom.

Amazing location and helpful staff

Small room + nose especially in the lower rooms

Awesome room in the heart of Nice and super nice staff :)

N/A

The room was comfy and the location was great and breakfast is really good

Wifi didn’t always work well and the room was somewhat dark

location is perfect

room is very small and wifi is so bad

Great location, kind staff, clean

Great location, staff very friendly. When I first arrived, the woman I think Francousca was here name was very helpful and friendly, showed me how to get the tram, train and places to visit, and a very welcoming person and nothing was a hassle to her

The only thing I didn't like and it's not a moan as you adapt to it,is the toilet is in a different room to the shower and sink, means you do the toilet then touch door handles etc to wash your hands. But that wasn't a problem just something myself personally didn't like

Great location. Hotel in line with the standard of its category.

The breakfast was superb. So many choices!

The room was small and cramped with our luggage.

Every staff member we met was friendly, knowledgeable and helpful.

Amazing location, walking distance to everywhere. Very helpful and sincere staff. Good breakfast. I definetely would recommend the hotel.

Nice central hotel in Nice. Nice and spacious room. Very polite staff. Ok breakfast, nothing fancy but it had all we needed.