The Camby Hotel, Phoenix

The location of Camby is great, with great customer service, and great food. For the price though, not worth it.

The facilities could use some improvement. The lobby appears unkempt and the check-in counter has a temporary look. Cleanliness is not up to par. Despite attempts to enhance the space with eye-catching art and wallpaper, the overall appearance is lackluster.

decor and bar were amazing!

the pool was small and there’s no hot tub

i liked all the wall art the chandeliers. as soon as you walk in there’s a nice scent, super clean very modern

Staff

Room poor quality. Showtime didn't work. Apps did not work.

Great location near the Biltmore. Well appointed rooms with eclectic decor.

Pool way too small. Valet pkg at $35/night a ripoff - I won't be staying there again or recommending your hotel to ANYONE!

I was there to celebrate my and my cousins birthday, the stay and service were absolutely stellar

Location is good with the Biltmore Mall across the street and many restaurants and shops conveniently located.

The majority of the staff at the front desk was decidedly unhelpful. The rooms were tired. Room cleaning only happened one out of 3 nights during our stay. Many of the lights within the room were non functioning. The pool did not have any towels available despite the added resort fee. Generally disappointing experience.

Great view - I was upgraded to a mountain view room. Very comfortable bed. Friendly reception staff.

A resort fee! This is *not* a resort and in Covid times, the restaurant is closed except for breakfast and dinner where the selection is very limited. There are no other food facilities onsite. Then pool is also closed. I communicated twice with the hotel requesting a room with bath but forgot to check on arrival - so got a shower. The room is showing serious signs of wear and absence of maintenance. Housekeeping was hit and miss. My room was never made up until late afternoon despite occupancy being at what I was told was unprecedentedly low levels. The 'business center' to print the many docs needed in Covid times is one PC in a cubby with a chair which frankly should have been trashed many moons ago. The printer setup failed to work and my docs with confidential info were loaded to a spooler where I could not delete them. Some insistence with reception resulted in them calling an expert and having the docs cleared and the correct printer installed after a few hours. Just overall a property that was 5 star, now looking tired and sad.

The food was fine, but the service was terrible in the restaurant. In the bar, the service was fine.

The service in the restaurant. The staff seemed overworked. I have special dietary needs and I did not have the confidence the staff prepared my meal properly. My omelet was not prepared according to instructions 4, yes 4 times. Thereafter, I went to First Watch for breakfast.

Location nice.

Hotel could have been cleaner. Carpet at entry dirty setting the tone for the hotel. Room small and dark.

Staff not very professional. Run by lots of inexperienced young people. I have suspicions about how clean the bed was due to some allergies that popped up during my sleep. Didn't like the "edgy" decor. Trying to be trendy, but I wasn't a fan.

unique and cool

$35 to park my car? really?

the art work

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