Ace Hotel, New Orleans

The lobby and bar were compfort and spacieuse, bar is well equipped and the coffee is excelent

No coffee machine or even a drip coffee with hot water in the room. A major disadvantage. The hotel prefer that the guests will use the bar downstairs

The common areas - lobby, bar, rooftop were quite stylish and pleasant. The location was great, easy to get to a lot of restaurants.

Weekend stays are far too expensive for what you get. We had a loud fridge right next to our bed, which was incredibly noisy. There was nowhere to lodge suitcases, and the offered tools, like the hairdryer were in quite bad shape. It misses the nicer touches one would expect for the price range.

The best place to stay in New Orleans. walk everywhere and or jump on the street car nearby. perfect.

nothing.

Decor, ambience and staff were great! Lovage coffee bar and restaurant attached to property were both very enjoyable.

Bathroom layout could be improved with shelves in shower for personal gear, like razor, shampoo, etc. Streetcar noise was a little disturbing.

Restaurante

habitacion

Great location for Mardi Gras, all parades pass one block from the hotel. Nice rooftop with swimming pool and bar. Good breakfast.

The rooftop and pool was great. Staff were all lovely. All the public areas were beautiful.

The rooms were too dark and underwhelming compared to the rest of the property.

Loved the communal areas, the bar, entertainment area and pool side were great. The best bit is the free jazz and poetry evenings.

Very dark room furnishings

It was well situated in the warehouse district, staff was pleasant and helpful

Very noisy at night as there are live shows downstairs, we could hear it clearly from our room on the 4th floor. Rooftop pool is very small and not many chairs.

Slick and cool. Huge bedroom with a huge bed, full sized fridge and large walk in shower. Great location, it’s not in the hustle and bustle of the main streets, but easy to walk or Uber and there some amazing food options near this location eg Willa Jean for brunch

The things we didn’t like were minimal. I feel like it’s a bit overpriced, the room was incredibly dark and because it was so big, it felt quite empty and not very welcoming. Like I said, mostly minor things!

Love the details e.g. silk screened wooden keycards.Room decor was lovely. Staff were welcoming and helpful.

Air con a bit on the cold side for my taste (but I often find this in most places when visiting warmer climates).

Absolutely loved the ambiance and the staff was Amazing! Really liked the mini bar options as well

The beds weren’t great. The blankets felt like paper but the pillows were nice. Plus there was only one hard chair to sit on so nowhere to chill while in the room.

The Ace has style and attacks that vibe. Love that the hotel coffee shop and restaurants are great — always a perfect plan b.

The first room we were given was right against an industrial AC unit — loud white noise all the time. I sometimes wonder if booking on booking.com inspires hotels to give you worse rooms because the hotel isn’t making as much money.

Location, aesthetic

The soaps and shampoos were empty. The staff walked right in as I was in the shower, you could clearly hear the shower. We noted we were coming there for our anniversary, disappointed to see that the basic amenities weren’t restocked.

Loved all the common spaces and the vibe of the hotel. The pool was clean, the bar was quick with drinks, and the cushions were so smart with how hot the stone got! The plants made the space beautiful and from a conservationist standpoint, is a fantastic way to help cities fight climate change.

Our toilet wouldn't flush completely unless you held the handle down until the flush was complete, the beds were not all that comfortable, and the AC did not get the room as cool and we hoped for.

We LOVED the atmosphere, super cool. Spacious room. Friendly staff.

Mattress a little rough, no coffee maker in room.

Beautiful design hotel with generous rooms and a great outlook. Location is out of the tourist hub but in close walking distance. Amenities on site with restaurant, bar, cafe and pool are great. We didn’t get to eat at the restaurant as they had a very limited menu the day we tried to go. People were lovely.

This hotel is out of the tourist hub, in the business district so can feel unnerving walking the streets that feel very unfamiliar. The hotel takes a hold on your card of 200USD for incidentals. This is fine however we weren’t told so we were shocked to see we had been charged more than our booking. In future I would advise the hotel to tell people this when checking in. With the price and level of this hotel, I would expect a breakfast offering to be included.

Great location, excellent staff, great amenities. LOVED THE POOL

Elevators didn't work. We almost got stuck in one

Dark bathroom - particularly difficult trying to navigate to the black toilet without putting the light on

Location was great and quiet. Hotel lobby and bar were lovely. Staff was very friendly and tried to help.

Rooms were school like. No carpets on floors, curtains to close bathroom sink area. Room temperature would not go below 72 degrees. Asked for towels every day several times before they came to the room. Pool was super overcrowded to accommodate locals so you couldn’t use if you were a guest at the hotel.

The Ace Hotel was a trip saver after we’d booked another hotel in a different part of town, which was a nightmare. After cancelling our other hotel, we arrived at Ace in the morning expecting to have to waiting around for check-in but our room was ready and we’d been given an upgrade (much needed after no sleep at the previous place!). The staff were amazing, organised and recommended a lot for us to do. The hotel is beautiful and great facilities, beautiful rooms too, air con worked great (I’d seen some other reviews complaining about this) and we stayed in the July heatwave! Thanks Ace :)

Sadly the hotel didn’t inform us that the rooftop pool was closed on our last full day (it was too hot to be walking downtown!) but they did make up for this with a comp late checkout to make use of the pool the following morning though!

The location and atmosphere

The Beds

Great location, beautiful rooftop and pool, the restaurant and bar are very lively and delicious. I’d recommend it to anyone to stay here.

Super cool hotel vibe.

The vibe at the Ace hotel was comfortable, and friendly, and funky. I loved it. My friends who stayed at a big box hotel were so jealous I was at The Ace! All of the Lyft drivers I rode with all weekend raved about the Ace and thought it was cool I was staying there. It has a great reputation amongst the locals as a wonderful place to stay. The roof top bar and pool are beautiful and the staff couldn't be nicer more accommodating or welcoming. Ooh, and the bartender makes a delicious Sazerac!

Two of the three elevators weren't working, but even that wasn't enough to spoil my stay!