The Westin Beale Street, Memphis

really liked location. close to Beale St.

The bathroom shower needs new caulking and deep cleaning in grout. Every shower that we took we had a water mess on the floor outside of shower to clean up. Only large, king-size pillows were available and we were very uncomfortable with the pillows provided! The staff at the front desk when we arrived AND when TRYING to check out were poorly trained and made SO MANY mistakes with my credit card. It worried me that I would have problems for weeks with over payments, but it wound up being straightened out within a few days after we left the hotel.

The mattresses need to be switched out they had big indentations in them which killed me and my husband’s backs! We left a day early! Probably won’t visit Memphis again! The bartender was great at making drinks and pleasant once you got her talking

I feel like the staff at the check in counters weren’t the friendliest! The valet people were decent!

The location was nice and the room had a great view. I liked the bathroom layout. The water had good pressure.

One of the elevators was broken which caused a lot of long waits to use the elevator. I also would have preferred a refrigerator to the minibar. The description made it seem like breakfast was included in the stay. Breakfast was for sale which is not the same as “breakfast included” as described.

very close to Beale Street and great restaurant and brew pubs

could hear music in evening, but that was okay for us

The price!

Didn't eat breakfast..

Didn't have drink machines and no microwave in the for the price is ridiculous..

Great

Everything was great

Room and location

Only 1 elevator worked. We had to wait 5 to 7 minutes before it arrived and then 10 to 12 people would be in it.

location and rooms were great

elevator issues

location.

one elevator worked. my room locks were both broken. they only fixed one

Location was good not real far to walk.

They had technical issues with cards getting in room and elevator. Get to room after being out to find remote was dead to TV. Something that should be check if room was ready. Not a huge deal.

location

only one elevator worked

location

busy wkend and only one elevator was working and that was a nightmare. Tried using the stairs but the doors were locked on other floors

location

only one elevator working long line to get on it stops on every floor car valet checking out make sure u call early to have your car ready or u will wait up 30 mins to a hour

All the amenities it offered

That my room was not ready at the designated check in time

If you’re going to a game, this is the place to stay. Comfortable and affordable. Clean and staff were very nice. Bathrooms are excellent!

perfect location

The beds did not have any fitted sheets, and the mattresses were dirty. had to pad the bed down with lots of flat sheets.

the staff was very friendly and helpful! definitely would recommend.

the pillows could be more comfortable and in the middle of the night it got hot even with the air being on 60

convenience of the location, staff was really nice

the bed sheets and blanket was dirty

I liked the area and it was quiet.

I didn't like I had to pay $80 in parking. That was not cool with me. Other than that, it would've been a perfect score coming from me.

gym, good beds, location

$9.50 for a protein shake at the lobby store is usurious

I don’t like shortage of staff.

the property was beautiful the location is awesome .

location and staff was awesome

parking fee

cleanliness and look

We enjoyed our stay...1 night. They only thing I can point out is the lack of help unloading our baggage. No luggage carts. Waited about 45 minutes for one, with constant assurance from the staff they would bring me one as soon as possible. Never happened. I located one myself and my wife and I Unloaded our luggage and took it to our room . The thing that impressed me most was the friendliness of the staff even when they weren't (or couldn't) help.