Protur Naisa Palma, Mallorca

Location Cleanliness Staff friendly Great facilities

Nothing

Great location, very convenient for exploring old Palma on foot. Wonderful rooftop bar surrounded by nice trees, good breakfast with a section of delicious local products, lovely rooms, very clean.

Nothing I can think of

We loved the generous quality breakfast, lovely rooftop area with pool to enjoy the sun and the very attentive staff who were extremely keen to help in any way to enjoy our stay.

Everything was great!

Great location and good room sizes. Very convenient for everything you want to do in Palma and 30 mins from the airport via bus and including a 3 minute walk from the bus stop. Breakfast was excellent and the staff were really attentive. Spa and rooftop is excellent and perfect for a tan

The rooms can get very steamy and a little bit musty over a few days staying in the same room when you have a shower as there isn’t a fan in the bathroom. This however is minor and everything is excellent

Superb location in a quiet area. Welcoming and attentive staff. Cleanliness and modern room decor. Facilities on offer like the spa and top floor pool and lounging area. Variety of choice for breakfast.

Not much to dislike in my opinion. Would have appreciated a daily complimentary bottle of water.

The facilities and hotel itself were beautiful. Modern and very chic decor. Breakfast was varied and always plentiful. The location was ideal, 15 minutes walk to everywhere but tucked away from the hustle and noise.

The rooftop bar wasn't open so when by the pool, had to get dressed to go to the ground floor for refreshments

All staff professional , knowledgeable and friendly! Excellent room and enjoyed spa .

Nothing !

We had an amazing time super clean great location lovely staff Gym with all you need and breakfast with a lot to choose from, we recommend 100% and would love to come back

Beautiful hotel just a 5 minute walk from the old town. Our room was very spacious and clean, with a large comfy bed. It was amazing having access to the spa during the stay. We also used the massage service too which was a wonderful end to our trip. Breakfast had a enormous choice of food and changed daily. Staff were very friendly and approachable. Brilliant location for getting on/off the airport drop off route. We would highly recommend for a long weekend to explore Palma.

Everything was perfect.

Clean , friendly and perfect location .

Nothing we loved everything,

Friendly, helpful staff & beautiful decor

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Staff where very helpful and friendly, location was perfect to everything

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Vert relaxed

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We loved everything about the Protur Naisa - modern, clean and comfortable! Excellent staff who were helpful and kind. Great pool on the roof, as well as an indoor pool, sauna and steam room - lovely locations to relax after a day of sightseeing. The breakfast was exceptional and delicious.

Nothing.

Super clean , warm welcome, spa a great bonus

No food available in the evening but think it was due to the local bank holiday

Very comfortable room. Excellent breakfast. Good location. 10 min walk to historic centre.

No room service

good breakfast, very kind staff, super location

Reception staff helpful and friendly. Loved both spa areas.

No evening meal service Mini bar empty No vending/ snack machines as advertised

all

check in time advertised 2:00pm. Informed upon arrival that room will be ready after 3:00pm.

Staff was wonderful! Lilia helped me with restaurant information directions ideas on rainy days selecting spa services! She was great! The location was great for seeing the various tourist locations and the city. I wouldn’t recommend it for someone who wanted a beach vacation because it’s a little further from the actual beaches. Everything was very clean the pool on the roof while I didn’t use it. I did go up. There was nice and warm even though the air was cold. There’s a pool inside as well. Small but nice. The spa was good. I’m not a gym person, but it looked pretty well equipped.

I didn’t like the rugs in the rooms. They were kind of like a woven plastic and they felt weird on my feet. I didn’t like the rugs.

Super modern, very clean, lovely staff, amazing breakfast spread, great little spa/gym area. Can't fault it for the price we paid

Would have been great if the smart TV in the room had access to apps like Netflix to log into as we only found a couple of English channels playing rubbish!

Modern and stylish hotel, very quiet and relaxing stay. Great selection for breakfast

Beautiful place, near city center, neat and cosy

I would not have another massage there

The location was excellent and the staff anymore excellent.

Modern and welcoming with an incredible breakfast selection

Location facilities and staff

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Convenient yet quiet location

The climatised pool, the welcome drink, the location (easy walk), restaurants nearby.

The art in the property seemed a bit weird, and I don't think I notice hotel art that much. But in my room in particular was a black and white painting/drawing of what seemed like little horned demons and rib cages. The painting at the front desk looked like a goat body sprawled with a skull and random creatures/things about. Usually I like a holiday to relax but the walls were not giving, relaxation at all.

Location- Facilities - staff

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Friendly staff and great service, clean hotel with good facilities

Some small issues in the room such as slight peeling of wallpaper but nothing that would put us off

Short distance from the center and main sights. The housekeeping service daily. Plenty of towels. Smart electricity control in the room. The big variety at breakfast. Rooms have windows that open.

Stayed only 3 days and there's nothing not to like during that time 🙂

Clean, modern, lovely bedroom, nice pool and spa facilities, great location

Light switches in the rooms. Whilst they are a nice idea, they can’t be seen in the dark, and are difficult to use

Lovely clean hotel. Loved the technology in the room. Breakfast was fabulous with lost of variety

Nothing

Amazing hotel in the center of Palma - very clean - amazing location - super friendly staff - big and comfortable room - large shower - large and delicious breakfast - spa and gym included in the rate both are very good. - bike and car rental available from front desk - parking available

The only things I thought could be improved are: - the tv in the room is very basic, no Netflix and we couldn't cast from our phone on it. A lot of the channels are German. - the bed was quite hard and took a while to get used too.

amazing breakfast, very frlendly staff

The hotel was absolutely beautiful, very clean and comfortable. The staff were extremely kind and welcoming, always ready to help with a smile. The atmosphere was relaxing and pleasant, and everything was well organized. The location was also very convenient and the overall experience was wonderful. I truly felt comfortable and enjoyed every moment of my stay.

Honestly, everything was great and I have no complaints. Everything met my expectations

This hotel is great for an easy, convenient stay in Palma. I love the location, the breakfast is great, the rooftop and sauna/gym/pool are great additions. Rooms are clean and modern. My parents and I always stay here when in Palma cause it’s usually the best price to quality in the city.

The only downside might be the shower, it’s open to the room so I wouldn’t recommend it if you’re not staying with a partner or someone you are comfortable around.

Immaculate, friendly and helpful staff, location perfect

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Nice clean rooms and good location. Breakfast was excellent. Spa and gym was also excellent!

Room was noisy,maybe it was the air conditioning unit so I had a poor nights sleep!

Location and breakfast

Very modern and high tech, very clean staff very nice.

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Breakfast

Fresh bright roomy lovely shower

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Really comfortable beds. The spa was a real bonus, loved the rooftop pool! The breakfast was also excellent value.

It would have been nice to have had fresh milk in the room instead of powdered milk!

The rooms and decor were really nice, and everything was extremely clean. Loved having access to the spa with two saunas and a heated pool, as well as the restaurant and bar area. The rooftop pool looked nice too! Very friendly staff, and good breakfast with nice variety.

The beds were a bit too firm for us

Very good breakfast, car rent available, perfect location, clean and spacious rooms, helpful staff

No soap and shampoo at the pool, weak shower pressure, windows cannot be opened

The rooms were spacious, everything was super comfortable. Nice staff, great location, spa, gym, great value for money

Everything was great

We really enjoyed our stay

The pool on the roof was supposed to be heated but unfortunately it didn’t feel like was

Lovely modern hotel. Staff were all very friendly. Rooms were great - clean and modern. Nice gym and small spa / sauna area.

Very minor but our hire car was a Jeep and the underground car park is very tight for larger cars.

Everything was perfect. The staff were very friendly and helpful, always ready to assist. The breakfasts were excellent. Everyone at the reception was especially kind and welcoming. The spa was wonderful. This is already our third visit, and each time we leave absolutely delighted. Everything is at the highest level.

Great location. Very modern and stylish hotel. Used the spa a few times which was a real bonus. All the staff were super friendly and couldn’t make us feel any more welcome. Already talked about going back!