Gran Hotel Ciudad de Mexico

We have stayed numerous times at the Gran Hotel. We love everything about the hotel, especially the warm attention and care we receive from Cynthia Gomez and her management team at the front desk. This hotel is our home away from home in CDMX.

We like everything about this property!

Location and old style facilities

Rooms need a little upgrade BUT keeping the same OLD STYLE

Everything

Nothing

Everything about are stay was amazing! If there is a word that goes beyond amazing, the staff is worthy of it! Juan Carlos, Cynthia and Lazaro made our stay comfortable, enjoyable and above all else… MEMORABLE.

They took us at the restaurant 20 mins before closing after a long travel day and made our night. The cafe next door is so convenient… in fact, everything you need is nearby and the staff offers great suggestions.

I’ll be staying here again!

We loved the location, the beauty of the hotel, the staff.

The drumming outside the window but there is nothing you can do.

Beautiful hotel with fantastic staff. Liked the lounge area with complimentary coffee, snacks and soft drinks.

Would have preferred a walk in shower. Room a bit dated

I always like that hotel when I am in Mexico City

Beautiful old school hotel in the center of the historic area of Mexico City

A lot of staircases in some areas.

Beautiful interiors everywhere. Views amazing. Great staff

The location and service were great. I would highly recommend this hotel.

Nothing, I'd highly recommend this hotel to anyone staying in Mexico City.

Loved the location! From our balcony you faced the Zócalo, in the evening for a night cap we went rooftop and enjoyed the view.

Beds were not very comfortable, way too hard and same with the pillows. I thought breakfast was included (esp for the price)

The hotel interior was breathtaking and the view from the hotel restaurant over the main square was amazing. I always really like that there was a private lounge for guests to access where you could get free none alcoholic drinks, snacks and also play games such as air hockey and table football. Also, a special mention to Miguel and Alejandro who worked in the lobby. Always there to help, remembered my name and what I was doing each day and Alejandro even helped me at the pharmacy. They both made me feel so welcome. Amazing assets to an amazing hotel!

The service at the restaurant wasn’t always as friendly as the hotel, but it was very busy.

The location was excellent. The rooms were very large and comfortable

Nothing

The location is at the corner of Zócalo square and many, many other major sightseeing destinations are walkable from the front door. The hotel staff are very friendly and helpful and the hotel is kept in top condition, despite its age. The cleaning staff were thorough and also very friendly and outgoing and helpful. The ceiling in the atrium of the lobby is a wonder to behold and the stairways are likewise a piece of art, unlike most hotels where they are hidden. The metal work and supports as well. Spend time exploring the architecture. The hotel seems to be very inviting of tourists who come in the see the atrium as an important CDMX site on its own. Only guests of the hotel are allowed on guest room floors, and access is restricted and security is thorough. There is no doubt why this is rated number 1 on many travel sites.

We had no complaints. The front steps are a bit of a chore with full suitcases, but the bellhops are both strong and friendly!

We chose the hotel because of its central location and it certainly delivered on that. The staff were all friendly and helpful. The room was comfortable with a huge bed and all the usual facilities.

It was a bit expensive but I guess that’s the location.

Our stay at Gran Hotel Ciudad de México was exceptional. The building itself is stunning, full of history and character, and the Zócalo view is absolutely incredible. Waking up to the main square and being right in the heart of the city was an unforgettable experience.

The staff was very professional, attentive, and welcoming throughout our stay. The hotel was clean, comfortable, and beautifully maintained. The location is unbeatable and perfect for walking to major attractions, restaurants, and historic sites.

We truly enjoyed our stay and would absolutely return. Highly recommended for anyone visiting Mexico City.

There was nothing we didn’t like.

Beautiful hotel!!

This hotel is absolutely beautiful. We arranged taxi transportation through the hotel, which made everything very easy and stress-free. The hotel is located on a lively, vibrant street, and the presence of guards outside made us feel very safe at all times.
We had booked a food tour, so unfortunately we couldn’t enjoy breakfast the next morning. Instead, we had dinner on the terrace, which was a wonderful experience.
The following day, we went on a tour to Tolantongo, and the amazing staff were kind enough to lend us towels—something we truly appreciated. We were also able to leave our luggage at the hotel and returned around 8 p.m. Despite heavy traffic and several street closures due to a show, the staff helped direct us to a street where Ubers were allowed. One of the guards even walked all the way to the taxi with us, which made us feel incredibly safe.
Overall, it was a great experience. Thank you to the wonderful team at Gran Hotel Ciudad de México!
You got a 10 from us. Keep the good work! You are very appreciated!!

If I need to find something I didn’t like is only that the The window in my room had nothing to look at. However this is the hotel structure I suppose.

We really appreciate the location and staff.

There was times we couldn’t really come in to hotel because there’s a lot of non-guests that want to take photographs of the main hall. So that got a little busy and annoying.

No other hotel like this in this unique location and quality.
Hotel staff extremely helpful with taxis.
Lounge is a great option to relax and decompress.
Walkable to many places and shopping.

Noisy Zocalo, which is expected.
Fortunately during our stay there was no construction.

Location and staff

Extremely happy

Icon 1899 hotel with exquisite interior and exterior on the grand plaza of Mexico City. This hotel is so icon that people who are not staying there come in to view the lobby. Impeccable staff. Breakfast buffet in on the top of the hotel overlooking the historic plaza, and the buffet was a good quality. The view from the excellent room was truly splendid. If you are into history and gilded age elegance, this is the place to stay. Also hotel arranged for a driver to airport.

There is zero downside except to say one could spend a little less, staying at some other place. I recommend you spend the extra. It will be worth it.

Beautiful! The most beautiful hotel I’ve ever visited. For being a historic/ old hotel, the facilities were well maintained. Everything functioning. Everything beautiful. Our suite was immaculate clean. We had the junior suite with a balcony facing the zocalo. 10/10. I would stay here again. The buffet breakfast on the terrace was lovely. All staff were friendly and also spoke English. There was a nice room in the lobby for refreshments/snacks/coffee. Fast internet. And the gym was a nice bonus

Traffic. Since it’s the city center, there is traffic everywhere. No escaping it.

Excellent location, welcoming friendly reception staff and stunning room with beautiful view. The breakfast was delicious with good variety and very good service from the staff.

No complaints at all.

Excellent hotel!!! Great staff, they were helpful and friendly!!