Gran Hotel Ciudad de Mexico

Impressive building and super friendly staff. Great central location.

The service is amazing, the breakfast spectacular

Stunning hotel in Centro Mexico City

The staff always helpful and friendly

As always, the breakfast on the rooftop, and the friendliness of the staff made our experience wonderful. This was our 4th visiting GranHotel.

There was soap dispensers for the bathtub but none in the shower and you cannot move them.

With your stay, they have a huge area where you can have great snacks 24/7 with huge windows. You can relax and see all the activities to the Zocalo and see all the people walking in the streets. WOW, you just sit down in front of any windows and relax. I'm just seeing all the action that is happening in front of me. Who needs tv when you have this beautiful view!! Another great thing is that they receive you with champagne and departure with some mexican candles. The hotel is spectacular!!

I don't have a dislike.

Location and view were excellent. Cynthia at reception made my check in and request for early laundry service so easy. Cynthia is a 10/10 for service.

The restaurant was not quite up to standard

Breakfast was really good and so was the dinner we had at Terraza the night we arrived. The view of the Zocalo from the restaurant is great.

We wish we had stayed longer.

The building and lift and the terrace

A little old

Close to Zocolo.

Close to Zocolo.

I confirmed in writing before our trip that my friends would have a view of the Zocalo. It was confirmed in writing. However, when we got to the hotel, we were told that there wasn't a room with such a view available. (A woman who had just checked in had the same problem!) I showed the man at the front desk that I had an email confirming the room would have a Zocalo view, but I learned that the communication confirming the view was from booking.com, not the hotel (contrary to the communication, which said it was from "the property"). It started our stay with a lot of frustration and disappointment. Booking.com's conduct in this created disagreement and an argument between us and the hotel, when, in fact, it appears to have the fault of Booking.com. The hotel should bring this to the attention of Booking.com because the way this was handled reflected poorly on the hotel initially when it doesn't appear it was at fault. I also tried to change my reservation so I could leave a day early. That wasn't possible, I was told, unless it was worked out with Booking.com. I wrote a message to Booking.com, but no one ever responded. I would NEVER used Booking.com again. I'll make the reservation directly with the hotel in the future. I was told that if I had made the reservation directly with the hotel, the accommodation with my reservation could have been made.

The location was perfect, walking distance to so many stores, restaurants, pharmacies and museums.

Location and the friendly and helpful staff- Jose, Adrian, Uriel, Cynthia. Thank you

I upgraded my booking to a room with a Zocalo view but was told that there is none available when I checked in. It was only the next day that a smaller one with a “partial Zocalo view was available.

Hotel view from 4th floor was stupendous, nothing could match it. Room view not so good

better room view

Incredible property and location, pricey though

Location and hotel are excellent. Amazing rooms (large!) and decor. Very clean, too.

The menu could be more creative and attractive.

I like so many things about the property. I also like that the property has professional driver. One driver in particular that we rode frequently was Flavio. He was professional and with a sense of humor.

Beautiful hotel at great location

Location is excellent. Beautiful old hotel with all modern updates walking distance to so many things. Excellent staff.

You can no longer take cars into the area of 16 of September road so schlepping your luggage in the dark 1/2 a block or so It would be nice if you could call the hotel upon arrival and they could send a bellman or something. Also no elevators at the main entrance. My biggest annoyance was the nightly buskers beneath my window on 16 of September ave. Since the area is only open to foot traffic and is super popular and busy there are a variety of hustlers. The karaoke performances end about 10 pm nightly. That being said it is a super safe are with multitudes of police as it is adjacent to the presidential residence. The advantage of being right on the zocalo outweighs the disadvantage of the noise.

It is in a very good location and safe location. Nice to walk around and some sites are within walking distance. Lots of police around. Staffs very courteous and helpful and speaks English.

The noice level. Since it is located close to government offices and the Zócalo, where they allow protest to occur.

Location was good

Because de location it was a lot of noise

I booked it as a little treat for my birthday and not only was the hotel stunning, the staff were incredibly friendly and helpful and even surprised me with a cake for my birthday!

Great service!

Very nice location , very nice hotel

Lounge needs to be upgraded with better coffee machines and arrangements for other beverage

Staff was incredable, gorgeous building, excellent location!

The hotel was beautiful and very historic. The service was top notch and we enjoyed the free breakfast buffet on the top floor overlooking the Zocalo.

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