St. Pancras Renaissance Hotel, London

The property was full of history and very friendly. Its proximity to the station was very appealing

The staff are not as efficient as I think as I’m being overcharged for £100 despite the fact that I paid before my stay. I was told the £100 deposit will be refunded back and I’m staying pursuing for it to be refunded.

Good location, historic, reasonable

The booking office is so dark

Staff were wonderful. Breakfast was lovely.

Bathroom in room was cramped and outdated. Needs upgrade. Also shower over bath is not great. Other than that all good....

Great location, attractive setting, good breakfast

Third stay, the smell of fish in main corridor by kitchen is there every time.

Good location

Beautiful, historic building in a great location. Lovely, friendly staff.

Nothing

We really loved the food. We ate in two restaurants and both food was lovely.

I requested a bath but didnt get one so requested a change of room and advised this would happen. 3hrs later this eventually happened. We had an event to attend so was far from ideal. Upon check out i didnt even get asked how my stay was. The staff werent very attentive in restaurant and we waited ages for our food (although the food itself was worth the wait)

Room was lovely. Check-in experience was fantastic. The staff were attentive and the food was of a high standard. After a 5 hour journey to get to the hotel, to receive a glass of presecco on arrival was great!

The spa was not up to 5* standards and needs work. There were no robes available and the towels were tired. What would have helped, is if the check-in staff could 'tell you' to take your room robes. Very frustrating.

Stayed here several times, I enjoy the Cambridge-themed decor and the lounge bar with the open fire in winter and the riverside garden in summer

Rooms aren’t huge and a view of a flat roof immediately outside (but also the garden and the beautiful River Cam)

It my favourite place in London. Great location, friendly staff, lovely atmosphere. Best of all is the historical architecture, visible throughout the hotel.

The hotel is going through a reverb, and so our room interior was a little tired. We were offered a room that had been refurbished but it didn’t have a bath. Next time I’ll choose differently!

The hotel itself is a really beautiful building and they upgraded our room which was a really lovely touch. The pool facilities are beautiful. I would def stay here again.

The breakfast was chaos. They had guests queuing down the hallway and food and dirty plates flying past. It seemed that they couldn't clear the tables fast enough so the poor lady doing the seating was having to clear and relay tables before she could seat people. For a hotel of this calibre you'd expect them to get this sorted out, even if they had just one person clearing tables. It was so bad we took matters in to our own hands and sat at a dirty table. Very poor show. However once seated Alex the supervisor and his team made a great effort of looking after us to make up for the initial chaos and the quality of the food was excellent. For newly refurbished rooms on the 6th floor the heating control looked very dated and was totally unusable, which meant we were quite cold.

Very conveniently located for Kings Cross and the British Library.

It’s large and be prepared to walk a long way.

Grandeur of rooms . Taste and quality of food.

Drinks were very expensive.

Classic

Nothing

Breakfast was good, adequate selection, quick service. Great location for our train travel

Cleanliness of the room, dust on ventilators. Limited supplies of tea bags. Introduction to the room facilities was absent and necessary.

The proximity to the station and the staff were very accommodating to my family demands

Love the history of the building and cleanliness of the place

Great location and architecture…

Walking past the kitchens to the room access was a bit smelly but not the end of the world…

The hotel was luxurious and beautiful. The food was delicious and different. The staff were very friendly and helpful.

The only thing we could fault really, were the pillows. It would be good and I think important to have soft, middle and firmer pillows for people like us who struggle with their necks.

Great location for Eurostar early morning travel. Spectacular architecture and high ceilings Offer of take away breakfast as we were leaving before breakfast start times Very pleasant reception staff on check-in and check-out

Cold - temperature control poor Lack of easily accessible plug points

I had understood from your website I was booking a room in the old classic part of the hotel, not in the standard new wing. This was a major disappointment resulting from the misleading images on YOUR website. I have no issue with the hotel on this but I paid more than I would have done if I had known I was being placed in the modern wing.

Beautiful hotel. Excellent staff.

No

Fabulous historical building with inviting decor and lighting, perfect start to a weekend trip to Paris using the Eurostar .

Nothing

Helpful staff in a great location

evening restaurant was OK

Staff were nice

Actual room is a bit tired and like a middle-of-the-road 80s hotel room that hasn't changed much.

The history and location of the site

I much preferred the buffet breakfast than the current format both in quality and time-for-service.

The location and atmosphere were second to none in a stunning building.

The rooms were small for a family. We’d booked for 4 of us but we had only enough towels, robes etc for 3.

Everything was exceptional as was a surprise for my daughters for her 21st. Only disappointment was that the bed had not been split to two singles . Other than that she had the best of times Thankyou memories made

Splitting of bed

Magnificent historic building. A testament to the grand days of the railways.

Location

Very busy so service slow

A train lovers dream, accommodating staff, beautiful design and decor.

We were only here for a minute and there’s so much history it was difficult to easily find a list of the different amenities/room service/hours etc.

Atmospheric, Comfortable, Convenient

Nothing

Cleanliness and location.

Found the menu at the Booking office a little limited.

The close proximity to The Eurostar Terminal.

Nothing.

Location is excellent and the hotel lobby and bar area are beautiful and a great first impression. Staff were all helpful and friendly.

Room was comfortable and spacious for London. Our shower had hair in it which was a surprise based on the nightly rate.

The location isexcellent specially when you want to catch the Eurostar, The staff are always very friend;y and are keen to hep with luggage

Nothing can be done, but would be great to have a view out of the window

It’s location. And the characteristics of the building and interiors

It’s supoosed to be a non-smoking hotel but one of the loft rooms reeked of nicotine smell throughout.

Lovely public building . Bedrooms comfortable . Very good cocktail bar. Nice restaurant. Most of all charming , thoughtful and helpful staff. Very cool vib .

Did not like the bath with the fixed shower wall, it was difficult to get into , particularly if you had any mobility issues .

very comfortable bed

Fantastic architecture. Bar, Resto is unique. Large comfy rooms with coffee machine.

Expensive for only an overnight stay before getting on the Eurostar.

Excellent location, very well run hotel, fantastic building, great breakfast.

Could not open windows, pool water too warm / pool too small.

The staff are highly trained, polite and very helpful. Fantastic building and architecture and lots of historical interest. Afternoon tea session was fantastic.

Our room although a reasonable size, was a little underwhelming for what is costs, in particular the small pillar box unopenable window was more akin to a room in a Travelodge, which did take the polish off of our stay.

Excellent location .. iconic building

Amazing - everything you expect from a 5* hotel and at this price point.

The lifts were limited and slow and shared a walkway with the kitchen so was a little awkward / not as pleasant as the rest of the hotel.

Position

Dark rooms with shortage of facilities ie no make up mirror

Hotel feels very luxurious, great location and room was very nice.

Service at Breakfast could have been better, drinks on outside Terrace quite expensive considering there were mice running around!

Architecture

No quiet getaway rooms

Everything

Our bathroom door didn’t shut

The location is excellent for transport links and to Coal Drop Yard so lots of choice of restaurants. It is a beautiful historic building with friendly staff. The Box Office is quite unique and the food was lovely. Spa facilities are good.

The room in the Barlow was comfortable but dark. Generally the carpets in the main entrance and lobby are tired.

It’s a beautifully refurbished building and my room was comfortable but hardly “superior” which was what I booked.

I found the ‘ambient lighting’ in the restaurant far too low I could barely read the menu and the full English breakfast I had was inedible! TV in room didn’t work so I had to call for an engineer to fix, shower pressure was very poor and the ironing board cover was so thin my trousers got marked with the metal grid pattern.