St. Pancras Renaissance Hotel, London

The excellent location close to Eurostar terminal.

The hotel used to be a very high standard but now the rooms are looking very sad and tired.

Decor and atmosphere in the bar in the evening was fantastic

Prices in the bar were high for food and drink.

Attentiveness of staff and the ambience

Ground floor corridor to lifts was a bit gloomy and didn’t quite match the rest of the common areas

The location is excellent when coming from Kings Cross. The room that I'd booked wasn't ready but what was ready turned out to be an upgrade so I was very happy with the room which was spacious and had a decent view. The breakfast was very nice but I didn't like that it was restrictive in the sense you could only pick from certain sections of the menu.

The breakfast was very nice but I didn't like that it was restrictive in the sense you could only pick from certain sections of the menu.

Convenient

Fridge

Location perfect for catching Eurostar. Really comfortable beds, impeccably clean room, friendly staff

Nothing

The public rooms were very good

The room was very expensive for the standard of room. Old and needed repairs

Great location - super convenient for Eurostar. Love the Gothic cocktail bar

Gothic bar could be better signposted

We checked in early, that really helped us out.

That we did not get time to explore the hotel further !

Amazing historic building and worth upgrading to the old part of the hotel and the larger rooms for the real experience. The staff were totally friendly.

Very accommodating to requests

Nothing to not like

Great location, very convenient to get on the Eurostar. The room was comfortable and the breakfast was excellent. The hostess at the breakfast hall was very friendly and helpful.

We would have preferred if the room had smelt better/ fresher.

Standards good Staff helpful

Took bit of time to check in

The situation

The change the breakfast format

The lobby is really grand and they welcomed us with a glass of prosecco each! We arrived from Paris via the Eurostar, and the hotel is attached to the train station which was very convenient. The staff were very accommodating and friendly, and helped us get a taxi when we checked out. Really great location to the train and tube stations.

No complaints.

Breakfast was fantastic, as was lunch in the Booking Office. The hotel is stunning and in a great location. All the staff were lovely and really helpful. My only slight negative is that the room seemed very standard for the price.

My only slight negative is that the room seemed very standard for the price.

Location

1st room offered

Location

Nothing

Everything about property was excellent

Had to wait along time for room key having to be let into my room by staff quite number off times before eventually receiving key late in the evening Clearly not staffs fault but not great !

Location- close to everything

I paid 799 per night for a small room. I would expect it to be spacious, suite, and grand with extra perks for the price I paid. Let me just say I have stayed to much beautiful and luxurious room hotel for less than 799 per night in Hilton/ Conrad/Sheraton/Hyatt. The room I got is too much for standard room.

The Victorian Architecture sets the athmosphere for a wonderful experience in Central London. The location is about as central as it can get, next to St. Pancras and King's Cross stations. Great experience! Good SPA and Bar as well!

Breakfast could have been more exciting. A bit sparse for the price.

Architecture and grandeur

The rooms are not in keeping with the traditional style or grandeur

Situation Old architecture, stunning roof etc Stakk were v v helpful

One issue with payment at the end. Staff member didn’t listen and charged the wrong credit card

Good