St. Pancras Renaissance Hotel, London

Outstanding Architecture and access to Eurostar and an easy walk from Euston

Elegant without being stuffy. Friendly staff, quiet comfortable room, and a good night's sleep. Excellent breakfast in beautiful surroundings - no trawling around the usual buffet. At table service with an extensive menu/range of options and an attentive team. I've stayed before and will no doubt stay again.

Pricey compared to another central London hotel that I had stayed at for a couple of nights immediately prior to arriving at St Pancras, which was every bit as elegant, quiet, comfortable, friendly and cleaner.

Great location, rooms were good proportions

Breakfast was cold and not as I asked, room was not made up or cleaned and when I asked for milk and coffee they forgot the milk and sugar

Amazing location, the service was great, everyone we met was super helpful and very friendly. The breakfast was delicious and the lobby was a lovely place to sit.

The spa and room was basic, the bathroom had been upgraded so that was lovely but the room felt dark, although a good size the bed wasnt very comfortable. The spa was okay, nice to have but nothing amazing, been to better.

Beautiful quiet room on the 7th floor. Stunning hotel. Had probably the best nights sleep I've ever had in a hotel.

Breakfast was our only negative. Despite staying at the hotel we watched as several walkins get a better table then us and what was more annoying was having a couple put right next to us even though there was alot more room available . Asked for white of egg to be well cooked firm and that didn't happen. Our wait person was lovely but didn't find the hostess welcoming. MARCH 2

As you can see from the above we only had one negative, the rest of the experience and staff members were lovely, Drink on arrival was a nice touch building and location were perfect as we were taking the Euro star.

Everything, such a unique hotel.

Needed some discrete space for booked hotel guests to relax eg a specific lounge/bar not shared with the public.

The staff were lovely and the facilities were wonderful...the decor too...bed really comfortable

The size of the room was poor in contrast to other hotels...and I didn't like paying a £100 deposit...also you couldn't open the window... I've been in better rooms for less money

Bathroom is stunning and clean. Bed very soft and same with pillows. Building breathtaking.

Room was dusty; aircon was noisy nor did it get warm; TV streaming from personal device (Wired/wireless) not very stable.

The mice ate a big big issue and would put be off going back to a hotel we have been to on many occasions before which is a shame

The building itself is beautiful as are the bars and restaurants, it was an experience staying there and easy for an early morning Eurostar.

Very over priced for what you get. The room was no better than a premier inn and certainly not what I expect from a 5* hotel. The room was dark and dingy with a small window. Was a disappointment to the start of a special trip. £250 for what was basically 2 small starters 2 steak and chips and 2desserts Spa also closed!

Luxurious surroundings but not a stuffy atmosphere

The pool was not available unfortunately

Classy room, great spa facilities, perfect location for the eurostar

Beautiful room-after I contacted reception. We had stayed at the hotel once before (in 2012!) and the room we were initially allocated was not the one I had selected in the Booking.com info. I particularly wanted a room with a view over the station. The staff were very helpful and rearranged our room. This was in the Barlow Chambers section of the hotel

I was notified just the day before our arrival that the previously included Barlow Chambers facilities were no longer offered by the hotel ( under new management). This was very disappointing as it had made our previous trip extra special. Breakfast choice was limited (no buffet) and extremely expensive-not good value for money. I would have preferred to have my breakfast at the local Prêt à Manger. Their cinnamon rolls are far superior to those at St Pancras!

The renovated grand staircase

Very dark bar and booking office eatery . Difficult to find our way around

All beautiful and perfect

All beautiful and perfect

Excellent location. Staff very pleasant.

We were told we had been given an upgraded room. The room was on the 6th floor with a very small window. Didn't feel like an upgrade at all.

Location and Spa

Reception staff were massively helpful with resolving a billing issue.

The location for the Eurostar is perfect

The WiFi charge of £15 for one night I felt was steep

Location is Amazing and spa is top tier

Pillows weren’t the most comfy but it was honestly top tier so that’s not picking

Beautiful building, lovely room and comfortable bed. Amazing spa experience.

The customer service was poor for a high end hotel . Check in was slow and disorganised. Nobody answers the phone from your room. We called about 15 times until someone finally picked up.

Beautiful hotel , brilliant location , got a rubbish room to start but was upgraded to an absolutely gorgeous junior suite. So make sure you know what the room would be like very expensive hotel would expect every room to be minimum very plush . Our original room £500 per night was small no opening window or wardrobe was like a travel lodge , disappointed with dining experience at the booking office . Breakfast to fussy . Overall value for money ok .

The dining experience , ordered wine and starters and mai course at the same time , wine wasn't available so chose another similar only to find out of stock too , main course arrived still no wine it arrived after we finished our main course , really not good enough at this price beware . Room as described above . Service from hotel staff excellent , surroundings stunning .

The building is beautiful. The public areas are great. We had two rooms, one was a suite. Noise from the underground was pretty loud and unfortunately the team at the hotel couldn't do anything to solve the issue - which may arise often. The second room was in a different wing and was underwhelming considering the standard of property. Booking Office and lobby area are lovely spaces, however the whole place is just lacking the service that other 5* properties provide.

We had two rooms, one was a suite. Noise from the underground was pretty loud and unfortunately the team at the hotel couldn't do anything to solve the issue - which may arise often. The second room was in a different wing and was underwhelming considering the standard of property. Booking Office and lobby area are lovely spaces, however the whole place is just lacking the service that other 5* properties provide. Breakfast offering is disappointing as is the general F&B offering, having said that we only had breakfast and coffee in the lobby area.

Beautiful architecture and divine spa and great location! Large comfortable room with a little Christmas present waiting and great views from the three beautiful arched windows. The hotel is a visual delight!

The sink in the bathroom drained very slowly and the plug in the bath didn't close properly. Otherwise everything was perfect!

Food over the Christmas holiday was excellent

Was initially put in the farthest room away from the lift despite asking for a room near the lift as I have a broken back

Oustanding hotel, staff is lovely and very attentive. Great location, close to St Pancras with all the subway lines! Breakfast is amazing and bedroom comfy :)

For the price, I'd say the rooms could use a bit of paint, especially the bathroom. Also, the wait for our breakfast table was a bit too long, someone should be at the entrance at all times.

It’s beautiful inside and out. The staff were amazing and really did caterer to your needs.

The £100 charge deposit. This should be clearer on booking.

The location, the service, the architecture

We were upgraded to a club room which initially was exciting & the room was beautiful with an amazing view over the station. But the curtains didn’t close properly so there was light from the station coming in all night, the shower (over the bath)was hard to get into & the water went cold after 2 mins so I had to get out & there was no socket for my phone charger next to the bed.

Check in staff were excellent, house keeping also great.

Room exceptional dark with no enough lights. I really didn't like that I was only allowed to stay in the reception area for maximum 1 hour on day of departure before they had to give my table to some body else. Felt very far from a five star experience.

Location styling of hotel. Large comfortable rooms. Access to train station

Poor timing for kids pool hours which restricted their access. Service in bar and lounge area terrible. The only warm and friendly staff members was a cleaning lady and a doorman. All other staff members was standoffish, impersonal and inattentive.

Amazing property and full of character.

The room Itself did not have enough lighting. The small mirror by the sink did not work with the light. No instructions for the showers either. There are three knobs and we found it difficult to work out which was fit which shower and also for the hot and cold temperature.

The hotel is iconic - it was amazing to stay in such a beautiful and historic building.

It was overly expensive. There was only one restaurant open when we stayed and the choice was quite limited

Enjoyable stay in a convenient location.

The spa couldn't be accessed due to maintenance in the reception area.

The Christmas decorations...

The staff in the bar area I found rude and unhelpful, the service was poor with lengthy waiting times ! ordered a duck salad for a light bite to eat it was literally duck thrown on some lettuce for £18 !! disappointing. The grandeur of the entrance hall is welcoming but felt the rooms where disappointing and average at best.

Location, size of room, staff very welcoming, good restaurant and beautiful architecture

The route from the main lobby to your room felt like a trip to the lost luggage department at a station. The hallways were not clean and a change of carpeting is long overdue

Classic Gothic Interiors in the orriginal building - go find them

Nothing - Great Stay

The building and suite were utterly superb. The architecture was unbelievable.

The reception area was too small, too busy and clumsy with no relaxing lounge area. We were unable to just sit down and chill without staff repeatedly trying to get us to buy drinks or food - it was just too pushy.

The history, great ambience. Staff were very helpful and friendly. Convenient for travelling.

Facilities mostly. Beautiful

Most of the staff, mostly checking in, was unfriendly.

The property was full of history and very friendly. Its proximity to the station was very appealing

The staff are not as efficient as I think as I’m being overcharged for £100 despite the fact that I paid before my stay. I was told the £100 deposit will be refunded back and I’m staying pursuing for it to be refunded.

Good location, historic, reasonable

The booking office is so dark

Staff were wonderful. Breakfast was lovely.

Bathroom in room was cramped and outdated. Needs upgrade. Also shower over bath is not great. Other than that all good....

Great location, attractive setting, good breakfast

Third stay, the smell of fish in main corridor by kitchen is there every time.

Good location

Beautiful, historic building in a great location. Lovely, friendly staff.

Nothing

We really loved the food. We ate in two restaurants and both food was lovely.

I requested a bath but didnt get one so requested a change of room and advised this would happen. 3hrs later this eventually happened. We had an event to attend so was far from ideal. Upon check out i didnt even get asked how my stay was. The staff werent very attentive in restaurant and we waited ages for our food (although the food itself was worth the wait)

Room was lovely. Check-in experience was fantastic. The staff were attentive and the food was of a high standard. After a 5 hour journey to get to the hotel, to receive a glass of presecco on arrival was great!

The spa was not up to 5* standards and needs work. There were no robes available and the towels were tired. What would have helped, is if the check-in staff could 'tell you' to take your room robes. Very frustrating.

Stayed here several times, I enjoy the Cambridge-themed decor and the lounge bar with the open fire in winter and the riverside garden in summer

Rooms aren’t huge and a view of a flat roof immediately outside (but also the garden and the beautiful River Cam)

It my favourite place in London. Great location, friendly staff, lovely atmosphere. Best of all is the historical architecture, visible throughout the hotel.

The hotel is going through a reverb, and so our room interior was a little tired. We were offered a room that had been refurbished but it didn’t have a bath. Next time I’ll choose differently!

The hotel itself is a really beautiful building and they upgraded our room which was a really lovely touch. The pool facilities are beautiful. I would def stay here again.

The breakfast was chaos. They had guests queuing down the hallway and food and dirty plates flying past. It seemed that they couldn't clear the tables fast enough so the poor lady doing the seating was having to clear and relay tables before she could seat people. For a hotel of this calibre you'd expect them to get this sorted out, even if they had just one person clearing tables. It was so bad we took matters in to our own hands and sat at a dirty table. Very poor show. However once seated Alex the supervisor and his team made a great effort of looking after us to make up for the initial chaos and the quality of the food was excellent. For newly refurbished rooms on the 6th floor the heating control looked very dated and was totally unusable, which meant we were quite cold.