St. Pancras Hotel, London

Great Breakfast

Expensive, you're paying for the location

Incredible architecture and very efficient helpful staff who were always on hand.

Nothing!

the bathroom is nice and comfy.

room service was too salty for me, view is just fine

Building and location

Great location, lovely property. Comfortable

Location

Price

Every member of staff gave exceptional service

Only negative was no mirror near the desk in the room so unable to sit down and style hair with hairdryer

The location is in the station so excellent for when you get off the train with your luggage. Just walk right down to the end upstairs. The hotel itself is very inviting and clean and friendly. The staff were lovely and were very helpful in the main. Beautiful reception/bar area - lots of light and space. Our room was in Barlow House and was a deluxe King room so we did have plenty of space. Comfy bed. Nice bathroom. Our view was of the British Library so not bad at all. We did enjoy our 2 night break.

I raised a small problem on checking out and it was completely ignored. Receptionist couldn't even apologise for it. I expected more to be honest. I would also like a kettle in the room for making tea. Coffee machines don't really make tea. The water comes through the same spot as the coffee so you always get remains of the last coffee in the water. Not the fault of the hotel, it's the machine but a kettle would solve this. Not sure if you would have provided one if I asked.

Restored architecture. Good food. The Booking Office was a lovely location for breakfast and lunch. Champagne welcome.

Being very picky, the doors to the kitchens were left open while being painted. I'm sure it was only a temporary issue.

Building, staff and location

Kitchen door always open to public areas (noise and smell)

Location, welcoming, courteous, attentive and accommodating staff.

I was on the 6th floor on the windward side of the building for my night’s stay; not at all the property’s fault or anything that could be addressed but that particular night there was torrential rain and a fierce gale which seemed to blow perpendicular to the wall causing it to creak and wail like the timbers of an old Napoleonic ship. It kept me awake for a while until the wind abated.

Booked as a treat, always wanted to stay in the building, so close to Eurostar for travelling to Paris the next day

The shower head in the bathroom, it was of a poor design, with the water not spraying directly at you but to the side and the hose did not allow for it to be straightened. Would not have expected such a poor design in a hotel of this calibre, and the cost of the room

Outstanding Architecture and access to Eurostar and an easy walk from Euston

Elegant without being stuffy. Friendly staff, quiet comfortable room, and a good night's sleep. Excellent breakfast in beautiful surroundings - no trawling around the usual buffet. At table service with an extensive menu/range of options and an attentive team. I've stayed before and will no doubt stay again.

Pricey compared to another central London hotel that I had stayed at for a couple of nights immediately prior to arriving at St Pancras, which was every bit as elegant, quiet, comfortable, friendly and cleaner.

Great location, rooms were good proportions

Breakfast was cold and not as I asked, room was not made up or cleaned and when I asked for milk and coffee they forgot the milk and sugar

Amazing location, the service was great, everyone we met was super helpful and very friendly. The breakfast was delicious and the lobby was a lovely place to sit.

The spa and room was basic, the bathroom had been upgraded so that was lovely but the room felt dark, although a good size the bed wasnt very comfortable. The spa was okay, nice to have but nothing amazing, been to better.

Beautiful quiet room on the 7th floor. Stunning hotel. Had probably the best nights sleep I've ever had in a hotel.

Breakfast was our only negative. Despite staying at the hotel we watched as several walkins get a better table then us and what was more annoying was having a couple put right next to us even though there was alot more room available . Asked for white of egg to be well cooked firm and that didn't happen. Our wait person was lovely but didn't find the hostess welcoming. MARCH 2

As you can see from the above we only had one negative, the rest of the experience and staff members were lovely, Drink on arrival was a nice touch building and location were perfect as we were taking the Euro star.

Everything, such a unique hotel.

Needed some discrete space for booked hotel guests to relax eg a specific lounge/bar not shared with the public.

The staff were lovely and the facilities were wonderful...the decor too...bed really comfortable

The size of the room was poor in contrast to other hotels...and I didn't like paying a £100 deposit...also you couldn't open the window... I've been in better rooms for less money

Bathroom is stunning and clean. Bed very soft and same with pillows. Building breathtaking.

Room was dusty; aircon was noisy nor did it get warm; TV streaming from personal device (Wired/wireless) not very stable.

The mice ate a big big issue and would put be off going back to a hotel we have been to on many occasions before which is a shame

The building itself is beautiful as are the bars and restaurants, it was an experience staying there and easy for an early morning Eurostar.

Very over priced for what you get. The room was no better than a premier inn and certainly not what I expect from a 5* hotel. The room was dark and dingy with a small window. Was a disappointment to the start of a special trip. £250 for what was basically 2 small starters 2 steak and chips and 2desserts Spa also closed!

Luxurious surroundings but not a stuffy atmosphere

The pool was not available unfortunately

Classy room, great spa facilities, perfect location for the eurostar

Beautiful room-after I contacted reception. We had stayed at the hotel once before (in 2012!) and the room we were initially allocated was not the one I had selected in the Booking.com info. I particularly wanted a room with a view over the station. The staff were very helpful and rearranged our room. This was in the Barlow Chambers section of the hotel

I was notified just the day before our arrival that the previously included Barlow Chambers facilities were no longer offered by the hotel ( under new management). This was very disappointing as it had made our previous trip extra special. Breakfast choice was limited (no buffet) and extremely expensive-not good value for money. I would have preferred to have my breakfast at the local Prêt à Manger. Their cinnamon rolls are far superior to those at St Pancras!

The renovated grand staircase

Very dark bar and booking office eatery . Difficult to find our way around

All beautiful and perfect

All beautiful and perfect

Excellent location. Staff very pleasant.

We were told we had been given an upgraded room. The room was on the 6th floor with a very small window. Didn't feel like an upgrade at all.

Location and Spa

Reception staff were massively helpful with resolving a billing issue.

The location for the Eurostar is perfect

The WiFi charge of £15 for one night I felt was steep

Location is Amazing and spa is top tier

Pillows weren’t the most comfy but it was honestly top tier so that’s not picking

Beautiful building, lovely room and comfortable bed. Amazing spa experience.

The customer service was poor for a high end hotel . Check in was slow and disorganised. Nobody answers the phone from your room. We called about 15 times until someone finally picked up.

Beautiful hotel , brilliant location , got a rubbish room to start but was upgraded to an absolutely gorgeous junior suite. So make sure you know what the room would be like very expensive hotel would expect every room to be minimum very plush . Our original room £500 per night was small no opening window or wardrobe was like a travel lodge , disappointed with dining experience at the booking office . Breakfast to fussy . Overall value for money ok .

The dining experience , ordered wine and starters and mai course at the same time , wine wasn't available so chose another similar only to find out of stock too , main course arrived still no wine it arrived after we finished our main course , really not good enough at this price beware . Room as described above . Service from hotel staff excellent , surroundings stunning .

The building is beautiful. The public areas are great. We had two rooms, one was a suite. Noise from the underground was pretty loud and unfortunately the team at the hotel couldn't do anything to solve the issue - which may arise often. The second room was in a different wing and was underwhelming considering the standard of property. Booking Office and lobby area are lovely spaces, however the whole place is just lacking the service that other 5* properties provide.

We had two rooms, one was a suite. Noise from the underground was pretty loud and unfortunately the team at the hotel couldn't do anything to solve the issue - which may arise often. The second room was in a different wing and was underwhelming considering the standard of property. Booking Office and lobby area are lovely spaces, however the whole place is just lacking the service that other 5* properties provide. Breakfast offering is disappointing as is the general F&B offering, having said that we only had breakfast and coffee in the lobby area.

Beautiful architecture and divine spa and great location! Large comfortable room with a little Christmas present waiting and great views from the three beautiful arched windows. The hotel is a visual delight!

The sink in the bathroom drained very slowly and the plug in the bath didn't close properly. Otherwise everything was perfect!

Food over the Christmas holiday was excellent

Was initially put in the farthest room away from the lift despite asking for a room near the lift as I have a broken back

Oustanding hotel, staff is lovely and very attentive. Great location, close to St Pancras with all the subway lines! Breakfast is amazing and bedroom comfy :)

For the price, I'd say the rooms could use a bit of paint, especially the bathroom. Also, the wait for our breakfast table was a bit too long, someone should be at the entrance at all times.

It’s beautiful inside and out. The staff were amazing and really did caterer to your needs.

The £100 charge deposit. This should be clearer on booking.

The location, the service, the architecture

We were upgraded to a club room which initially was exciting & the room was beautiful with an amazing view over the station. But the curtains didn’t close properly so there was light from the station coming in all night, the shower (over the bath)was hard to get into & the water went cold after 2 mins so I had to get out & there was no socket for my phone charger next to the bed.

Check in staff were excellent, house keeping also great.

Room exceptional dark with no enough lights. I really didn't like that I was only allowed to stay in the reception area for maximum 1 hour on day of departure before they had to give my table to some body else. Felt very far from a five star experience.

Location styling of hotel. Large comfortable rooms. Access to train station

Poor timing for kids pool hours which restricted their access. Service in bar and lounge area terrible. The only warm and friendly staff members was a cleaning lady and a doorman. All other staff members was standoffish, impersonal and inattentive.

Amazing property and full of character.

The room Itself did not have enough lighting. The small mirror by the sink did not work with the light. No instructions for the showers either. There are three knobs and we found it difficult to work out which was fit which shower and also for the hot and cold temperature.

The hotel is iconic - it was amazing to stay in such a beautiful and historic building.

It was overly expensive. There was only one restaurant open when we stayed and the choice was quite limited

Enjoyable stay in a convenient location.

The spa couldn't be accessed due to maintenance in the reception area.

The Christmas decorations...

The staff in the bar area I found rude and unhelpful, the service was poor with lengthy waiting times ! ordered a duck salad for a light bite to eat it was literally duck thrown on some lettuce for £18 !! disappointing. The grandeur of the entrance hall is welcoming but felt the rooms where disappointing and average at best.

Location, size of room, staff very welcoming, good restaurant and beautiful architecture

The route from the main lobby to your room felt like a trip to the lost luggage department at a station. The hallways were not clean and a change of carpeting is long overdue

Classic Gothic Interiors in the orriginal building - go find them

Nothing - Great Stay

The building and suite were utterly superb. The architecture was unbelievable.

The reception area was too small, too busy and clumsy with no relaxing lounge area. We were unable to just sit down and chill without staff repeatedly trying to get us to buy drinks or food - it was just too pushy.

The history, great ambience. Staff were very helpful and friendly. Convenient for travelling.