St. Pancras Renaissance Hotel, London

Location

Reception area very cramped

A bit dated and not really 5 star .

Fantastic location for the Eurostar and beautiful bar area

Great building and great location! Fantastic beds

Service in this hotel is sonewhat tired 🤣. Not for 5 stars, for sure

The convenience of hotel for meeting friends from Scotland

The music in the restaurant while eating

We liked the location and the architecture of the building . Staff were very helpful and polite. Lovely coffee on arrival.

Our room was very warm and we couldn’t alter the temperature setting. Breakfast was rather disappointing. Eggs on my cooked breakfast were undercooked and inedible as was the bacon.

Couldn’t get a steak at 4pm had to wait until 5pm!!

Room. Bedding. Shower. Staff at check in. Staffs willingness to be helpful.

Great location, very helpful staff

Although I got upgrade room was noisy and had poor sleep

Everything was good but we had thought Breakfast was included.

We used Booking.com and the price indicated breakfast included but after arrived and asked at the desk they told me it was not so something went wrong..

Lovely large room for central London and very comfortable. Breakfast lots of choice and excellent quality of food available. Delicious. Location was perfect for where I needed to go.

I wish I had more time there. It was a very short visit. I found it VERY expensive - but then I'm from Somerset and not used to London prices.

Location excellent , hotel was warm and comfortable.Friendly staff

For us everything was good

Close to Eurostar

Have to walk through the dining area to get to the spa in dressing gown

The ambience of the public rooms is first class. The position near to Eurostar is excellent. I stayed two nights, one before my journey to Paris and one on my return. I thought it was very impersonal and I was not impressed by the breakfast staff on the Sunday morning. This does not mean I wont stay again - the position is terrific and in general it is an excellent place to stay.

see above

Lovely comfortable bed. Friendly helpful staff.

Bathroom was tired - damp peeling sections on bottom of door. Room was very hot

Friendly, helpful staff.

Only one chair.

location. stunning building

service in bar shockingly bad. staff just not up to serving the capacity of guests

Location

The public areas were extraordinary. The deluxe twin room was reasonable in size by London standards, very clean and nothing special. What made the stay special was the dining room, bar area and the staff. The restoration of St Pancras is sublime and a feast on the eyes. The staff were unpretentious, charming and professional. I’d go back in a flash.

Nothing

Convenience for travel and the excellent service

We were allocated a room with a wet room bathroom for guests with restricted mobility. This was not requested and was disappointing. This was disappointing when compared with other rooms we have had at this excellent hotel. Being fully able, we found the fittings were at an awkward height and the flooring did become slippery. Also, we had to ask for teaspoons and breakfast tea bags. Which was rather surprising given the standard of housekeeping we have come to expect on previous stays. It showed a lack of attention to detail. We, however, definitely will be staying at the Renaissance again

Good space Great food

Noise, renovations going on. We were placed next to the banging and noise of the renovation.

Stunning building, beautiful fittings and lighting

The check in and welcome glass of prosecco, the helpful staff, the meal in the french restaurant was outstanding, the night manager/porter was great too making check out effortless as we left early to catch the eurostar

It was very noisy all night with the sound of the tube trains and cars and emergency vehicles outside. No double glazing as its a listed building I presume, but could benefit from secondary double glazing added which would be acceptable.

Room lovely. Staff on concierge helpful. Evening drinks in the booking office we were shown a table for 2 round the side which we requested to be moved toatable for 2 with the nicer more comfortable chairs, but were told they were for diners till 10pm even though it was 9.45pm and theree were several tables empty

Quite expensive for 1 night with breakfast

Room was lovely

Breakfast was extremely disappointing. Eggs were cold for both my wife and I breakfast and it was generally of a very poor standard.

Location, style and elegance

Dated room (no USB ports and no bedside three pin plugs). Bathroom was spectacular but poorly maintained: plug in washbasin didn’t function properly