Royal Palms Resort and Spa, Phoenix

Facility is beautiful, well kept, with considerable charm. All of the staff members were very kind, warm and courteous. The hotel has a very 'personal' touch and does not feel as cold/corporate as big hotel chains are. We had some problems with our stay that the staff made considerable efforts to remedying and although initial impulses were not to return, that quickly changed when they demonstrated how dedicated they were to making our stay the best it could be and being very fair at remedying the situation. I would definitely stay here again. Special appreciation for Anna, assistant director.

The prices at the restaurant are considerably over-inflated. The food is good and the ambiance is stunning, but if the prices at the restaurant were more appropriate/realistic, we would have chosen to eat there more regularly. Also, given the fact that this hotel is geared towards a spa experience, and that it is also not adult-only, would recommend that it should have some things geared towards children, at least to some small degree. Many other hotels in the area have periodic activities that are child oriented and there could be a small addition of that since the hotel is not adult-only.

quaint, quiet, lovey architecture, clean

nothing

Beautiful, luxurious resort that impresses from the moment you drive up. The Arcadia Villa was huge, super comfortable, and felt like basically renting a whole residence without a kitchen. Staff, other than the person who first checked us in, was very friendly and helpful.

Not sure if we just couldn’t figure it out but didn’t seem like they had smart TV setups. Would’ve been amazing to cuddle and watch our favorite shows by the fireplace. Also, would’ve liked to have had a microwave in the room in addition to a mini fridge.

asked for early check in due to wedding we were hosting. could not get in early. this room was for young children so they ended up out at the wedding near pool. disappointed we requested early check in with pay early fee option.

Presentation of the building and staff

No mini fridge or microwave in the room

huevos rancheros the best ever

perect all the way around

My first massage ever, with Lisa, was amazing! Happy Hour in Mix It and dinner was excellent! To top it off was the morning tour we took of the property with Danny. Love to stay in historic properties and this did not disappoint!

Buildings & grounds are very lovely. TCook Restaurant staff & food was great. Servers & bus staff are excellent.

We stayed in room 309 which overlooked parking lot and sounds in other rooms were noisy & and unpleasant.

Unbelievable property, great service and perfect location close to restaurants and bars - I look forward to go back!

The pool is beautiful but too small for the amount of guests. Usually it is open for guests only but during the weekend it gets very crowded because even people not staying at the hotel can get in.

No complaints

Nothing

The grounds & architecture are just stunning. We loved the history of the hotel. The gal at the front desk named Sydney was very informative & even gave us a tour while walking us to our room. The complimentary glass of champagne upon our arrival after a 5 hour drive was much appreciated! We were only in town for one night but we will definitely be back!

My only complaint was we couldn’t stay longer! (Due to our schedule, no fault of the hotel.)

It has so much character. It was peaceful, and thoughtfully designed for privacy and quietness.

Beautiful & peaceful stay

Clean, beautiful, friendly staff. Very relaxing at the pool.

At first they were confused over different last names on luggage and held half of ours at front desk upon arrival. They rectified the situation with finding and sending luggage right away and apologizing with a bottle of champagne!!!

The Royal Palm Hotel is a charming old style residence that sits in the back drop of Camel Back mountain. The staff were wonderful and friendly. Barbara who showed us to our room was lovely pointing out all the hotel features. And Jesse who served out breakfast on both days couldn’t have been more helpful – I’m sure he’ll go far.

Firstly as a wheelchair accessible room we were very pleased with having a 1st floor room that looked across the pool over to the mountain. As an early riser I was very much looking forward to a coffee watching the sun rise listening to the birds. Unfortunately this was not to be as three leaf blowers commenced every morning around 5.30am. This was an unpleasant morning alarm and ruined the opportunity for a quiet coffee. Then there is the case of use been bitten. After our first night we both woke to little red welts on us. My wife insisted that these were mosquito bites – I wasn’t so sure. After the second night we woke with even more bite marks and we were both scratching the itches which of course made them worse. After arriving home my wife went to the pharmacy to get some antihistamine and cream. At this point she was told they were bed bug bites. One recognisable pointer is that they have slightly brown centres and tend to track in a line which is unlike mosquito bites. To say we were not pleased is an understatement. We arrived at the Royal Palm Hotel and at no point did anyone mention a charge for parking. Not the actual valet, the reception guys when checking in and I don’t remember booking.com mentioning this either. So to be hit with a $38/night parking charge was a complete surprise. Then we had the State Occupancy Tax of 7.27% which as a tourist you quickly get used to. But it was strange to then get the City Occupancy Tax of 5.3% which we hadn’t been charged elsewhere in Phoenix. Then there was the Resort Fee which was a flat rate of $35/day. Then there was the Resort Fee State Occupancy Tax of 7.27% and then on top of this was the Resort Fee City Occupancy Tax of 5.3%. Then just in case that wasn’t enough there was the Misc Sales Tax again a flat rate of $3.27. So overall from an initial charge per night of $391 we ended up with extra charges of £129.82 per night.

The history wall.

The air conditioning in the room did not work at all. It was hot the entire night. The back door to our patio had a large gap and we woke up with multiple misquotes in our room + bites.

we didn't get the breakfast... not informed at check in that was part of our stay, We definitely would have taken advantage if that was told to us. The pool and staff were excellent!!! Best part of our stay.

The pictures on the web were not what the resort looks like in person...it was much more old & run down. The room was not very clean, the fridge didn't work , another had to be wheeled in. I was with my disabled mom who needed to have her meds cool. All in all I was a little disappointed at price of the room versus what I saw online of what to expect.

the kindness

in the desert, nothing to do

old Spanish charm

no fan in shower - room was hot , was above laundry for the resort

exterior and gardens friendly bar staff

our room was smaller than what we had paid for it was dark bathroom dated and we were under cellular towers that warned of High Radiation within 500 feet

The intimacy of the property

The way they bill you at the end is very confusing.

Beautiful, clean, relaxing environment.