The Olsen Hotel, Melbourne

Great location, friendly staff, great food. Nice room

Proximity to locations and events we had scheduled for our time there

Given it was the Christmas holiday period we were understanding about staff availability to service rooms, however our last 2 days no one came to even offer fresh towels or refills for coffee.

Central location . Spacious room with comfortable furniture.

Needs a bit of a refurbishment Wasn't as clean on arrival as expected.

Excellent location and art concept

No robes, very slow elevators, and restaurant was not open for lunch while we were there

Good location

All ok

Location is close to restaurants

Minor house keeping issues, lack of scissors.

Very nice, modern, good pool

Lovely helpful staff, well located, comfortable

I don’t think it was actually 5 star, more like 4 star. This is not a complaint just an observation

Great location Comfy bed and pillows

Coffee machine in room which was good, mugs would not fit under machine to make a coffee We unfortunately had two cars in Melbourne so $40 each for parking which was expensive

Location, room size

False advertising. You do not get access to the spa. Staff told us they have been requesting the advertising be updated to reflect it is only for the penthouse unit.

Great place, nice and quiet

All good.

Great location

N/A

Gr8 location.

Lovely stay, spacious furnished rooms, delightful

Clean, great location and great facilities. There’s was a microwave, large fridge and dishwasher, sink

Did not have breakfast

Nothing really. Perhaps the broken furniture and old mattresses should be removed from guests view

Good breakfast

Electronic keys failed twice.

Ideal location for a city break. Quiet rooms, efficient staff and great bar & dining. Breakfast delicious, good hot coffee and great service, especially from the young woman who was working her first day in the restaurant.

We looked for general info in the room (breakfast facilities, internet access) to no avail. Just happened to turn the television on and discovered that's where all the hotel info is located. Whilst instructions on accessing power to the room are on the back of the digital room card, it was difficult to find this in the dark when we first arrived. It would be helpful if staff could mention the power slot on the wall when handing over the room card.

Pillows were not comfortable

Location

It was a bit tired.

Close to everything …. And little snack.

Forgot my valet time and were late . But the ladies laughed at the end was great thou.

Location

Uninspiring.

Convenient location. Lovely staff

Great location. Staff excellent. Room was big and clean. Perfect for out stay

Nothing

Location was great, with Chapel Street on your doorstep and the city. Staff where so accommodating and helpful, and the room was just like the photos.

Room was very compact and 'tight' with not a good space of room in the bathroom or wardrobe space.

Location - close to lots of delicious restaurants and Chapel Street shopping plus walking distance to the train station for day out at the Melbourne Cup Carnival

Room was nice, breakfast was excellent

Pool was a little cold. Would have loved a bath in our room

Location .. very central Paintings

Clean spacious rooms

Bar closes too early

Parking issues and long wait at the check-in counter.

Contemporary and clean. Nice staff.

Location was great and it was comfortable and a quiet room. Drink voucher was offered in lieu of a room service to make it an “eco” stay. Lollies in the foyer was a bonus!

We booked this hotel as it had parking, but it could not be reserved and when we arrived - parking was full. Annoying.

Had a great 2 nights @ The Olsen. The staff were friendly & helpful, the room was comfortable & clean. The restaurant staff were professional. The hotel is in a great location next to many retail shops. restaurants, cafes & bars

Only downsides were that some of the toiletries in the room ran out & the pillows were too soft. Rooms next to lifts can be noisy as the sound penetrates through the walls

All of it, except the lighting.

Lighting for makeup is too low.

Spacious comfortable room with good bed, nice pillows and great water pressure. Easy onsite parking (extra cost) and very good location.

Lovely pool overlooking chapel street, fantastic location, great staff and service, spacious rooms

Everything in the room was great

Shower was weak

The location is fantastic and the staff were really nice. The size of the room was great.

Inside the room is really tired and worn out. The lamp shades were wonky and broken. The curtains were filthy, and the outside of the windows are covered in bird poo. It just wasn’t luxurious at all.

Location, comfort

Location is great

The rooms look a bit run down. We had to move rooms because the original room heater and bathroom fan didn't work. Also the sink was damaged. There's no business centre available

Great location with many restaurants closeby and a short walk to trams and train

Very clean and staff were friendly

N/A

Defiantly recommend upgrading from the queen to king room for couples.

It was comfortable and accommodating. It improved as the stay progressed.

The staff treated me differently to my friends that were staying with me. My friends had platinum status and I didn’t and the staff were consistently pointing this out which actually upset both myself and my friends.

The room was cosy, yet had everything you need. Good shower, comfortable bed. Friendly staff. The happy cocktail was lovely and enjoyed the food we had.

There were no towels at the pool, a large pile of used ones. We had to go back to our room to get the ones from there to have a swim. Not a big deal!

great hotel. locely big rooms , close to bars / shopping

nothing

Great location

Location is brilliant. Comfortable good sized rooms with Nespresso machines. Comfortable bed and fairly quiet. The staff are always great

Nothing noted

Location and staff! The lollies I. Reception a great touch!

It’s a little tired the bed was too soft and I found the towels very thin

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The location was brilliant. So close to amazing restaurants and bars. Great walk to the football.

Our shower heads would not stay up in either bathroom. They kept falling down and hitting the tiles which made it really hard to shower .