The Cosmopolitan Hotel, Las Vegas

Beautiful space and the bill credit

Room refrigerator did not work!

Hotel and facilities and location are great. Some nice places to eat and good bars and clubs. Easy access to other hotels.

Rooms were a bit tatty in places and have not been well maintained since I last went 8 years ago. I was there for 3 nights and they only cleaned my room once AFTER I called them to do it. I was out of my room for several hours on most days so they had the opportunity to do this.

Comfy beds. One unfortunate thing was my friend and me both thought receptionist said $100 daily allowance per stay but when checked out this was not the case. So wouldn’t of spent so much each day at hotel and was disappointed by this.

I was not able to get a copy of my final bill. The email the hotel sends after checkout had all the links removed and I wasn’t able to access my folio. Internet was very slow.

I like that it’s so many great restaurants and bars on property that you do not have to leave to have an amazing experience.

Like most Vegas casinos is still a touch of cigarette smoke in the air.

Room Was excellent and views were superb. Nice pool

Staff who initially checked us in was unhelpful and told us to take the room otherwise we might not be able to get the same room later, i.e a downgrade. Initial room was not what was expected. Returned to check in and got a vey helpful person who sorted the issue.

We loved the location and most especially the balcony and view of the Bellagio fountain. The balcony was comfortable and spectacular, which is most appreciated. Our room was oversized with a spacious sitting area. The fridge in my daughters room did not work.

NO COFFEE in the room, the elevator cards that did not work half of the time, the cost of food in the hotel restaurants, and the quality of it in some instances, Superfrico was expensive and not worth the price, the show and food moved slow, and come on…three juggler acts out of 6 or 7 acts. The staff at the front desk was not welcoming. It was my birthday…our room was not made available until after 4pm, and only after we called. The room phone to the front desk did not work so you had to call using your cell phone and then wait for 20 minutes on hold before they answered. Towels were left to be changed and they were not. My daughter got there first and she was guaranteed that we would both be on the same floor closer to one another, and the gentleman at the front desk did not follow up with her request after he told her he would, and not to worry about it. NO ONE SEEMED TO CARE. No one texted us when our room was ready. We had to call to find that out. And, they tried to sell me a higher priced room when they could not fulfill their part of our reservation with the room we reserved.

Location and fantastic room

Nothing !

Very nice hotel, property is well kept. Great choices of restaurants.

Very high entry bets at the casino

Everything but the room

Dirty windows, couldn’t even see outside

The layout of coffee shops and stores to buy N.A. drinks we appreciate that being non drinkers.

The check out person was not pleasant, maybe the guest before yelled at her.

Great vibe in the casino, nice range of restaurants and bars. Had a fantastic time.

When ordering 2 Caesar salads for $34 to the room I had not envisioned paying $72. It’s kind of what I say when people ask about my time there when really it shouldn’t be.

Location, clean

Some of staff impolite, noticed in pool area and check out

The hotel was great, the rooms are spacious and we had a great view of the fountains

Check in was extremely disappointing, I emailed a month prior to arrange an early check in and a high floor room as I was staying for my 30th birthday. I arrived at the property at 11am and was told my room was not ready and I’d have an email at 1pm/2pm latest. After wondering around Vegas for 3 hours waiting for the room I still had no email so went back to the hotel and had to queue for check in again and was told the room was ready. The staff member didn’t seem very apologetic. It ruined my day as we had a brunch booked at 3pm and didn’t get into our room until 2.30pm which was really disappointing for such a nice and expensive hotel I expected a great deal better.

Cosmo offers good value for money compared with other hotels on the Strip. The location is excellent, the casino has a great atmosphere, and there’s a strong selection of restaurants to choose from. The bathroom was huge with a great shower and bath, and the jet bath was a nice touch.

The room decor felt dated and a bit dark, and the “sexy” artwork isn’t really my thing. Our room phone didn’t work, and we were told this was a known issue. It made getting our luggage from valet a hassle since we had to go down 53 floors ourselves. The hotel is huge and impressive, but that size can make small problems more noticeable. The room was quite dark, and while we loved the balcony and the Planet Hollywood view, there’s no soundproofing. You can hear the Strip and music all night. Some people might like that energy, but it’s worth mentioning. We were given $150 in food and drink credit, which was a nice touch, but I got very unwell after eating at STK.

It’s a convenient spot on the strip. Inside was clean. Lots of space.

The 51st story wrap around terrace has a BROKEN railing - so be careful. And the glass was filthy, as were the outside chairs. The indoor curtails were broken in 3 places so it didn’t close right and looked very low rent. Something is loose inside around the ceiling and glass separation from sleeping area to bathroom. It made a loud nonstop knocking/buzzing ALL night and woke us up. When I pressed on the glass it seemed to stop. Not exactly relaxing is it? For my $1200 total invoice for 2 nights this is unacceptable.

Perfect Location, Internet speed , friendly staff , clean rooms

No path rooms personal kits, nor room’s complementary welcoming (Exp: drinking water , small coffee machine).

Rooms were nice, good shower and the bed was really comfortable

The cost on the stuff in the minibar was absolutely crazy like $18 for a bottle of water. I know we’re in the desert but I’m sure it’s cheaper on the moon 😂

Clean and nice location. Big room and comfortable

The ground floor feels chaotic during entry and exit

Great restaurants, bars, beautiful room with great view

Staff were very mediocre and did not try to help a lot which I wouldn’t expect at a 5* hotel. Otherwise all very positive

Location was amazing, buffet was fantastic and celiac friendly

Nothing

Great rooms, facilities, gym, bars and restaurants

The car park was very hot! Would be great to have coffee in the room

I can't do check out by myself and waited long time for help. They need more ppl in the front desk The fees for the hotel facilities. If I'm coming after 6pm no pool..so why charge a fee?for the gym?

excellent location

very noise during night

If you’re looking for a great location, the Cosmopolitan is the right hotel for you. The location itself is excellent, with a variety of restaurant options. We loved the Henry for breakfast and appreciated the F&B credit we received.

Both stays we had were in a handicap-accessible room, which was fine, however, the water ran out of both showers and began to flood the bathroom floor.

Location is good, room was large

There was no slipper in room and the light was not enough in the room. I had to spend time to find how to turn on lights and it was not enough Some of your staff in check-in desk great, some was not good at work

It's big and beautiful hotel in the middle of the strip

It's a little too big

Beautiful room

Waiting for the elevator

The bath room was not comfortable, no room for putting things

Hotel is fancy with nice restaurants, nice casino & great decoration. Jawad at the front desk was super helpful. Staff is cool overall even if you feel sometimes that you are just a number !

It takes 45min-1 hour to get the room service. The hotel is huge so you have to be patient. Unlike other hotels on the strip, you don’t have a cvs or cheap options to eat.

Great location, great views and nicest hotel/casino in the area I reckon!

Our room air conditioning didn't seem to be cool enough even on the lowest setting.

Location Easy access

The elevator experience was unacceptable. Despite having six elevators designated for our floor, only three were operational. This created significant congestion when moving in and out of the rooms, often resulting in full-capacity elevators and waiting times exceeding 15 minutes.

The room was huge. The shower and tub were big.

Lighting was bad. Bed was so soft and uncomfortable, worn out.

Very central to the strip so we could walk to where we want to go without taking a car. Lots of restaurants to eat inside the hotel.

Elevators were slow at times especially around check out time. Our room was clean for the most part but bathroom walls were dirty as well as the shower- mildew, etc.

Great location

Long queue to check in

the gym was amazing. the variety of restaurants is very good. You can walk in other hotels indoor - that is good as well.

It is impossible to get breakfast between 8-12 am without waiting for 1,5-2 h! The minimum bet at the casino tables are too high.

The location, the amenities and the size of the room. The hospitality of the staff.

No coffee machine in the room.

A huge hotel , mostly for young that want to gamble and party. Love the style , location and the atmosphere.

Very centralized location. Modern design concept. Nice pool area.

We took terrace room with strip view. The room was very big and pleasant. We enjoyed the most beautiful view from our terrace. The hotel located in the middle of the strip. AMAZING & BEAUTIFUL HOTEL! Highly recommended!

Nothing.

The location and Buzz

The elevator took time to get down and you could wait 30mins to go up and down the elevator. Only 3 elevator out of 6 was working through out our stay. It’s a busy hotel

Central, great room, clean, amazing staff but the noisiest place ever. Music from the pool until 1.30am.We were on the 29th floor and could hear the music blasting! Awful. Will never stay there again.

View was incredible from 59th floor. Very comfortable room. Great restaurants.

No coffee maker in room.

Location. Comfort. Quality of furnishings. Comfortable Bed. View

No coffee/tea in the room

It is a beautiful hotel

Our room was not clean, Crumbs on the room table, dry water marks on the tub in the restroom and there was a “pill/medication” left in the safe box that was there when we got the room.

Room was generally great, staff was kind, nice restaurants at the hotel

I've stayed before and everything was perfect, but this time the cleanliness was subpar. There was a corner in the bathroom obviously not cleaned when I arrived (visible toilet paper remains) and the next day the cleaner left their washing cloth on top of a lamp

Locaion was good. It was very convenient and easy to access everywhere since this hotel is located in the central area.

The room was unnecessarily spacious, but the lighting was inadequate and it was dark.

It was beautiful, staff was really great! Loved finding the speakeasy’s

Elevators took forever. It seemed like some of them for our floor (59), weren’t even on because the only ones that ever came were on one side of the wall.

Check in staff was excellent and helpful. Location was excellent Room was clean and tidy but could do with modernising and would have expected in room music system and control centre for lights, music curtains etc. Balcony had great views of the fountain and strip.

Staff at the sports book bar were slow and not very attentive.