Château Laurier Fairmont Hotel, Ottawa

Breakfast buffet was good and having a swimming pool was good. Location was excellent.

Rooms could do with a bit more maintenance,especially the bathroom

Location

Air conditioning not the best and fixed at 21

Location was amazing

The continental breakfast. Waiting time I bc the line and variety not so good.

The location The proximity to all the places we wanted to visit

The parking options are terrible for a hotel of that stature

Location.

Parking very expensive.

Hotel is in need of updating….now showing signs of wear and tear.

The location was great need to have better options for parking, I know that this would be hard.

I am not able to take my dog to the restaurant, and it is not an easy ask, but a separate corner could be options

The room smelled very musty

Location and facilities

Seemed short staff at front desk although staff were friendly

Very nice

Valet was not as good as it could be, got our car after others who came later

Location and experience for staying in such a historical building

The price too expensive. The view, the size, the smell of the carpet were not good at first. After complaining I’ve obtained upgraded for a bigger room with a better view. After that, the experience was good.

beautiful old hotel, amazing service, and the food in the gold lounge is delicious

the vintage pool is beautiful, but modernized bathing facilities, like a hot tub for example, could be added

Exceptional staff, beautiful hotel, comfortable bed, large room and nice large shower. Very little noise from inside the hotel - some street noise at night but not bad. Compared to some other Fairmont locations the prices in the restaurants are more in line with prices outside the hotel. We had a great dinner at Zoe's - the oysters were fantastic.

At a hotel like this the downsides get fairly nit-pick-y as expectations are high. No fridge in room (available for extra charge). It would be nice if the mini bar had free milk for tea and lattes. Window blinds aren't blackout so room is fairly bright in the morning. Valet parking is the only option and at $60 per day is quite pricey, but the service was great. I'm not a fan of beds made with the duvet between two flat sheets and prefer an actual duvet cover but understand it is done this way for ease of changing the linens. To make the duvet come up far enough in the bed I had to untuck the bottom and adjust the sheets so that the duvet was still covered. I wished the bathroom had a nightlight as the only options at night were to use it in the dark or turn on the fully-brightness lights. I would have also liked to have dimmable lights beside the bed. This may be more of a me-issue but I banged my knee fairly badly on the banquette at the end of the bed while getting up in the night. Counter space in bathrooms is quite limited.

Location was perfect. Beds were incredibly comfortable. Love the Le Labo toiletries.

We could hear a ticking noise the whole night related to the vents.

Amazing mattresses! Best sleep in a long time. Climate control in the room was very good.

The room smelled, needed to be aired every day.

Breakfast was quite cheap. Plumbing in the room's bath was not well maintained.

The staff and hotel are wonderful however…. The walls are very thin. I could hear our neighbours entire conversations which was particularly unpleasant at 5am. I couldn’t even drown them out with the tv. Also if you so much as move the snacks or anything in the mini bar in any way they will charge you. We simply opened a drawer then shut it when we saw what was there and they tried to charge us. Luckily we caught it on check out. But seriously, that’s a bit much. If I eat it or drink it charge me. If it gets slightly moved a few millimetres because I opened a drawer and you want to charge me? that’s ridiculous! I enjoyed my experience but there are cheaper hotels in the area that are very nice, better sound proofing and who don’t pull shenanigans with the minibar. 😊

See above

the room the lobby

The pool is cold not really heated

parking kind of too expensive

The lobby, downstairs, staff, location

Room

I loved the historical charm that surrounds the hotel—it adds a unique character you don’t often find. The location is unbeatable. The lobby is stunning, it feels like another world when you step in. The food is absolutely delicious. Communication with the staff was also a pleasure. Also our suite was clean.

You get very little value for the price. The hotel refused to add a crib to our suite, even though their website says it's available on request. Staff wasn’t attentive — they forgot some bags in our car despite me mentioning it twice. Since guests can't access their cars, I had to call the front desk to retrieve them. While the suite was clean and nicely designed, the overall experience felt comparable to hotels three times cheaper. There was no main light, some lamps didn’t work, the mattress was too firm, and the pillows were so thin my head sank straight to the mattress. Slippers were EU size 39–40—too small for most men. The minibar was fully stocked and sensor-triggered, so you couldn’t use it for your own drinks without being charged. Only 330ml of water per person was provided (for free), and the coffee machine had no water in it—so you're left with that small bottle or tap water. No access to movies, music, or streaming services like Netflix is included in the base price. The A/C was also noisy and not very effective.

Location is great, room was clean and convenient.

The distance from the elevator to our room....

Accessible

Only 1 chair

Convenient location for site seeing and evening walk and food.

Too much line up for breakfast, less amenities. They didn’t change the toilet roll and less coffee, tea bags and cream.. also the prices for the beverages and snacks were not found in the room

Location, History, Royal look and feel. Overall comfortable.

Rooms not upgraded, indoor pool water was cold, long line ups for check in and check out. Not all counters working.

Location excellent. I've been staying at chateau since 1970s. Love the ambiance

My room was really dusty. Not well cleaned. I was moved to new toom next day. Service manager was excellent in resolving problem. I had reservation at Zoes which is a beautiful location but was seated outside in dark reading room. Really disappointing for my guests. Restaurants should have gluten free and vegetarian choices. I remarked on this when I stayed there last year But menu was worse this time. One of my guests was limited to olives and nut for lunch.

Nice

Pool wasn’t warm enough to swim.

Location and ostentation

Parking is a bit difficult

Situation in Ottawa.

Personal very disorganized

Quality hotel and location

We were surprised that there was only one place to eat and then this restaurant had a limited menu of five main courses too. The restaurant was fairly empty which does not say much for a hotel with so many rooms

Great service, great gym and pool, great staff and great location

The location was superb and the hotel building was very cultural. Clean and well presented rooms, no issues with the accommodation. Not much in the way of complimentary drink or snacks which is unfortunate for a hotel of this calibre.

The valet parking was a complete shambles on the way out. Took over an hour and a half to get our car. Wouldn't say it is value for money and the valet staff were pretty uncommunicative.

Almost everything 😊

Breakfast should be included for the price.

We had a lovely family stay at the Fairmont Château Laurier. The location is absolutely perfect — right in the heart of Ottawa, close to everything. The hotel has a vintage charm but is very clean and well maintained. We especially enjoyed the breakfast buffet — delicious with lots of great options for everyone. A memorable experience overall!

I wasn’t impressed with how the valet service was managed, the wait times were too long and they didn’t seem to be serving clients efficiently. On top of that, the staff forgot to attach my key to the ticket number, which made it hard for them to find it. I ended up waiting over an hour and a half.

Spacious room. Very good location.

A beautiful hotel in a great location.

It all felt a little dated. Also, I want happy to be charged for internet access on a daily basis, when I complained, it was removed from the bill on checkout, apparently it was “an error,” though I wonder if the charge would’ve been removed had I not complained.

Location was fantastic - walking distance to most things. The common areas of the property and the facilities are lovely. The staff were very accommodating.

The rooms we stayed in are showing their age a bit. Parking was a bit expensive.

Location , staff

Majority of the sockets did not work in the room - only the bathroom.

Great breakfast

Likely not in your control. We booked a van to get to airport through conceriege & it didn’t work out/ happen. Not sure if that could have been avoided ???

Location! Nice staff. Good pool & gym.

The fridge is loaded with paid items they're trying to sell you. So you can't use the fridge. The furniture seemed beat up. The room views was terrible for my room. There's a loud AC vent right in front of the window. Coffee cups for room coffee were tiny. I made 3 coffees each morning. No free coffee in the lobby.

A sweet gesture: we got complementary desert at Zoe's.

There was no fan in the bathroom. The room was small, so, the humidity would build up and have no escape.

Classic hotel, excellent location and outstanding service

Got an upgrade to a nicer room for my anniversary so that was lovely! Overall staff was super friendly and caring. Beautiful hotel with a great view from the room 🙂

The service is exceptional! People are nice, receptionists are okay. The place, history, and other details are amazing. Their breakfast buffet is very average, no where close to the price and not at all a 4-star restaurant

The hotel is beautiful, the room was huge and comfortable. We didn't try the breakfast because of the price. Zoe's lounge was stunning and great service.

Our check-in was not satisfactory. We arrived an hour before the 4pm check-in and was told our room wasn't ready but they would put a rush on it. We then sat in the lobby until 4:15 with no contact from the front desk. We went up to inquire with a different person and he was very apologetic and got us a room right away.

Like - location, service, staff, food and drinks, ambience Dislike - room was dated such as the shower.

The pool has a lot of old world character but the temperature was not very warm, changing facilities were basic. Too bad there is no hot tub or sauna.

location is great

Central location. Comfortable beds.

Could use a refresh. Stained chair.

The room with a view looked over the Parliament buildings and bridge to Quebec. Corner King Deluxe room very spacious with a great bed, living room area, large closet and lots of big windows. Staff was accommodating to extend the late checkout. Door Man was wonderful and so was the valet staff. The lobby bar staff were great too. The building itself is iconic and absolutely stunning. I wish we could see more, stay longer than one night, and explore the gorgeous Chateau Laurier Hotel.

The bathroom was outdated with a glass shelf that was sloped down towards the front - a fear and worry that things would slide off, or it may fall off. The bathroom definitely could use a refresh. The body soap dispenser in the shower was empty. I reported it to the front desk on check out and she was very apologetic and was gong to report to the manager. The rooms windows very very bright through the night so take care to draw the blackout blinds before bed...we did not realize until the next day that there were blinds behind the curtains. Parking is non existent so use valet parking but be prepared...$64!!!!!!!! but worth it.