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Excelsior Hotel, Dubrovnik

Ul. Frana Supila 12, 20000, Dubrovnik, Croatia (show on map)

Expert reviews

New York Times review:

“Reopened in May 2017 after an extensive renovation, the iconic 104-year-old Excelsior has 158 rooms and suites, all redesigned with king beds, soft color tones and light oak floors. A new restaurant, Sensus, serves elevated Croatian and Continental fare, with an emphasis on seafood. What hasn’t changed: the stunning views of Old Town.”

Shortlisted in New York Times’ 36 Hours in Dubrovnik, Croatia.

Telegraph review:

“A historic five-star hotel, with fantastic views of Dubrovnik’s medieval walls rising from the sea. It has 158 contemporary rooms, a stone-paved bathing area, a spa with an indoor pool, three restaurants (including romantic waterside tables at Prora) and a snazzy lounge-bar.”

Guest rating

This an aggregated customer review rating of Excelsior Hotel, Dubrovnik. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.6 out of 5.0

Ranked 5th in Dubrovnik

101£90$125¥13250C$97A$97HK$978S$165SFr117¥793kr1031kr755kr973

What guests liked

All you need to know

This five-star hotel is located on 12 Frana Supila in the district of Ploce. The hotel offers guests accommodation options in a good neighborhood with the best amenities and facilities. Guests can expect a friendly welcome and reception from staff in the hotel. The hotel is located in an excellent location where it provides guests a nearness to some of the city’s most beautiful and famous places. The highly famous Old Town is located just a 5-minute walk away from the hotel. The hotel itself is regarded as a landmark building, adding more beauty to the already stunning city skyline.

The hotel offers stylish rooms with modern decors and warm colors that make them elegant. The hotel rooms are well-furnished with the most beautiful furniture and neatly arranged to make guests feel at home. Amenities such as free Wi-Fi to ensure guests stay connected to the rest of the world, a flat-screen pay-TV, air-conditioning and a minibar. The rooms also feature a private bathroom where several thoughtful additions such as bathroom slippers and bathrobes are available. The rooms also feature original artwork by renowned Croatian artists.

Several rooms in the hotel offer a commanding view of the Adriatic Sea.

The hotel offers an extensive luxury spa where guests can enjoy the best of body treatment. The hotel also has its private beach where guests can relax and have a good time.

The hotel’s restaurant offers Mediterranean cuisines served exquisitely in a stylish setting.

Excelsior Hotel is the perfect place to enjoy the thrills of the city.

 

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Location

Recent guest reviews

5.0
Graham

1 May 2025

Amazing, definitely coming back

Great location, lovely room with a stunning view and really helpful and attentive staff

Nothing

4.5
Courtney

1 May 2025

I would recommend this hotel without hesitation.

Location and view was fantastic. Breakfast was excellent and the staff worked hard to please.

The spa services were disappointing and the prices for dinner were a bit high considering all of the food restaurants in the area.

5.0
Paul

30 April 2025

Fantastic hotel in incredible location

Beautiful location and superbly clean. Food was excellent , staff were friendly and helpful

Nothing

4.5
Fiona

24 April 2025

Wonderful

View from hotel to old town is spectacular. Breakfast was great

Coffee at breakfast could be much better, but i think that's a general thing in croatia.

4.5
Jeremy

20 April 2025

Wonderful location, great views!

Wonderful location, a short 10 min walk to Old Town! The main floor with the lounge and restaurants is quite comfortable and beautiful. Service was quick and front desk made an effort (despite some things to note in the room). NaturaBisse amenities worked wonders for skin

Our room was in the older section of the hotel, so the plumbing is older and can smell stale. Front desk made an effort

5.0
Victor

18 April 2025

Great hospital to explore Dubrovnik. The facilities are great including the pool and spa. Easy walk to the city

The facilities are amazing People are very nice

5.0
Camilla

7 April 2025

Awesome hotel

Great location, not so close to the busiest part of the city, but perfectly walkable to every main attraction. Room with good size for a couple, great view to the ocean, and good amenities. The breakfast was very good, with many options, and the pool area was great I would definitely stay again.

5.0
Rozita

24 February 2025

A memorable stay. Would love to come back.

A very lovely hotel. I stayed in Villa Odak with terrace and stunning sea view. The hotel is very close to the old town. The room was super spacious and very clean and classy. Staff were very polite and friendly. Breakfast was amazing. You get to order what you like from a menu plus other food on buffet. On the day of check-out, we had to leave very early. But the breakfast was all ready that early waiting for just the two of us.

Nothing really. Everything was perfect.

5.0
Jan

1 February 2025

Exceptional

Great location only 10 minutes walk to the old town. Beautiful room overlooking the Adriatic sea. Great selection on breakfast. Also liked the wellness. Really very satisfied with the hotel, well worth the money.

4.5
Robino

10 January 2025

Amazing location and beautiful views.

Location is amazing. Beautiful common spaces and restaurants.

Spa could use an upgrade. Also the bathroom in bedroom and spa had sewage smell.

5.0
Zhanina

5 January 2025

Exceptional

Back after 10yrs, and same satisfaction. Best choice in Dubrovnik in every aspect.

5.0
Stephanie

5 January 2025

Exceptional

This was the best decision we made, to stay at the hotel Excelsior!!!. The hotel was exceptional, the staff was super helpful. We had some traveling opsticals and the staff at the hotel was accomadating and helped us to resulve the issue. We are grateful for their help. Will definitely recommend this hotel to anyone who visits Croatia. The breakfast, facillities, staff, the location and beautiful view from the hotel is exceptional!

5.0
Sheila

16 December 2024

Exceptional

Lovely position Excellent location

5.0
Claudia

2 December 2024

It was amazing

Very clean and smells amazing. 10 min walk to Old Town. Breakfast was amazing with different choices. Staff very friendly specially Dario he takes the time to give recommendations and advise on what to do around town.

4.5
Simon

21 November 2024

Relaxing, excellent facilities and location

Location room with sea view and terrace

Nothing really except chairs on terrace were a little basic and could have been upgraded for comfort and style to match interior furniture elsewhere

4.5
Ward

26 October 2024

Fabulous

Staff extremely accommodating! Chefs attention to care when preparing meals to accommodate allergies. Quality Breakfast. Location to Old Town. Addition of a Spa for massage & facials would be our only recommendation. We throughly enjoyed our stay and all staff was extraordinary. Thank you.

5.0
Ann-marie

22 October 2024

Exceptional

Beautiful stylist hotel, Room and bed extremely comfortable. All staff so professional and attentive. Fantastic view of old town. Very good breakfast and the best Porn Star Cocktails on the planet. Will return.

5.0
Julie

30 September 2024

Superb, relaxing and just perfect!

Superb location so near to the Old Town. Breakfast choices are amazing. The hotel is immaculate throughout and we love being able to swim in the sea from the lower patio area.

It was all perfect for us.

4.5
Anita

26 September 2024

Wonderful staff who made our stay very enjoyable

Location. Proximity to the old town and sea

4.0
Philip

19 September 2024

Very good

Most comprehensive breakfast.

5.0
Lyla

17 September 2024

A wonderful stay great service

Everything Shout out to MARIO OUR DRIVER

4.0
Christopher

4 September 2024

The stay was okay, nothing exceptional but nothing really bad either.

It’s really close to the old town

An extremely large hotel which you can easily get lost in

4.5
Thamara

1 September 2024

Relaxing wellness getaway.

Clean, amenities were great, staff is friendly, well located

Bathroom window needs more privacy as it faced the street. Should be a black glass that lets light in but people cannot look right in. Also the room was billed to for 3 but the cot made it difficult to move around the room

5.0
Aleksandra

29 August 2024

Exceptional

I had an incredible stay at Hotel Excelsior in Dubrovnik. The location is absolutely perfect, just a short walk from the city center, yet beautifully situated to offer a peaceful atmosphere. The room with a sea view was stunning, providing breathtaking views of the Adriatic. The staff were exceptionally friendly and attentive, making the experience even more enjoyable. I highly recommend this hotel for anyone looking to experience the best of Dubrovnik!

5.0
Lewis

14 August 2024

Excellent location and facilities

Location

4.5
Olajoke

13 August 2024

Everyone was extremely friendly and pleasant

Location

Everything was good

4.0
Terry

12 August 2024

One of the very best hotels that we have stayed in hundreds. stayed in and we

Exceptional location, great terraces for drinking and dining also for accessing the sea.

Our particular room was possibly the only one in the full hotel that had a substantial pillar, part of the structure, at the end of the bed. Also, the terrific view from our window looked out at the balcony of one of the other rooms. Otherwise very comfortable.

5.0
Victoria

10 August 2024

Brilliant hotel

Amazing location, incredibly friendly staff. Beautiful rooms.

Nothing!

5.0
Christian

8 August 2024

Great location with easy access to old town, but away from the crowds

The stone patio directly on the Adriatic with extensive swimming area is fantastic

5.0
Andri

31 July 2024

Exceptional

Great location close to the old town. All the staff was friendly and breakfast was good.

4.5
Luis

25 July 2024

Fabulous

Location on the sea

The modern building

5.0
Patel

14 July 2024

We had a great stay and hope to be back soon!

The views were amazing. Close to old town! And staff very friendly and accommodating

4.0
Diana

7 July 2024

Lovely Hotel in great location, as long as you plan to walk

About 10 min walk past old town, great views over the water to Dubrovnik old town. Great terrace restaurant/bar to chill at the end of a hot day. Really cool ocean sunbathing area, right on rocks with direct access to ocean. Staff friendly and helpful as much as they can be.

the position of hotel makes it VERY difficult to call taxi’s or transfers. Couldn’t get a taxi cause it was raining (too much traffic) couldn’t get our pre-arranged (4 times) transfer on departure cause of too much traffic, again! Hotel also failed to provide arrival airport transfer, pre-booked once again.

5.0
Fernando

24 June 2024

Closeness to Ocean and town is fantastic.

The ocean right in front, just spectacular

Some staff member seemed untrained for sucha luxury Hotel

5.0
Ellie

23 June 2024

Exceptional

Chic, stylish, comfortable, great location, friendly staff, so happy with our choice. Breakfast in particular was amazing. Spa facilities are huge.

5.0
Cynthia

20 June 2024

Excellent

Beautiful location- beach area and restaurant was a must do Most comfortable bed!!!

5.0
Catherine

14 June 2024

Great

I wanted to stay on the water near the city walls of Dubrovnik. This property has it all, location and the luxury of great space (with food service) by the water. Nice balcony on the top floor of the original hotel with a great view of the old city harbour. The breakfast offerings are excellent! Staff is very accommodating to any requests.

The room was a bit small for the $$

4.5
Rpfc

7 June 2024

Fabulous

Location and views are amazing, really good breakfast with lots of different options.

The hotel is on a clift and the rooms that don't overlook the sea are a bit dark (specially if you are in the ground floor).

5.0
Griffen

5 June 2024

Exceptional

Marko / concierge was outstanding in all ways! Super helpful and knowledgeable. He gave us great recommendations and took care of bookings for us......you are lucky to have such a great employee!!

nothing

5.0
Taesha

3 June 2024

Exceptional

Excellent hotel. These guys have got it sorted out. Maybe the best we have stayed at.

5.0
Derek

27 May 2024

One of the best hotels I have ever stayed in.

Location, staff were incredible so polite and always there to help. Food was yum and cocktails with an unbelievable view

Nothing

5.0
Sonia

24 May 2024

Amazing!

Amazing view. Amazing location. Amazing facilities. Amazing breakfast. Amazing staff. Amazing room! Amazing!

5.0
Athena

23 May 2024

Unbeatable location and views.

Unbeatable location - absolutely stunning. Building designed to take in the beautiful views. Modern rooms and good food, particularly the fine dining restaurant.

Bathroom was the only slight let-down - toilet dripped constantly and shower drain had a bad smell. Room service left their sponge behind one day. Overall bathroom seems to need some updating.

4.5
Carmenol

20 May 2024

Fabulous

The location is very good, oustide the old town so you do not get the noise at night, but close enough to just walk for sightseeing or dinner. The pool and seaside location are great for a rest and sunbathing. The seaside rooms are very cozy with great views. Overall the hotel was very nice and we had a very good stay.

The food options in the restaurants could be better for a 5*. The breakfast was good but the food at the pool restaurant and the evening restaurant were quite average. Limited menu as well.

5.0
Nina

13 May 2024

Perfect if you want to be close to the Old Town

Perfect location. Wonderful staff. Great service. Great pool area.

All good.

5.0
Andrew

6 May 2024

Relaxing

Great location, immediate access to the sea from hotel, great breakfast, lovely room.

Building work to the hotel next door was noisy, should be made aware of this at booking.

4.5
Mitsuyasu

6 May 2024

Great 5☆ experience in Dubrovnik!

Clean hotel and professional staffs. Near by old city of Dubrovnik!

One of restaurants closed is only regrettable thing.

5.0
Daru

6 May 2024

Exceptional

Everything. The hotel is simply a perfect ten!

None. Keep up the great service!

5.0
Mary

3 May 2024

Pure Perfection

EVERYTHING!!!

4.5
Vicki

1 May 2024

Fantastic experience and would recommend this hotel to anyone.

Amazing hotel with fantastic views and great location. Staff were all lovely and friendly. Great choice of breakfasts and the bar and terrace were superb.

The only negative was the pool area. We felt that it would be much improved by having a view instead of metal doors along the front. It didn’t feel very luxurious as a spa pool should.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Barber/beauty shop
  • - Lift
  • - Safety deposit box
  • - Car hire
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Shuttle service (additional charge)
  • - Airport shuttle (additional charge)

Business facilities

  • - Meeting/banquet facilities
  • - Business centre
  • - Fax/photocopying

Reception services

  • - 24-hour front desk
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service

Activities

  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre
  • - Massage (additional charge)
  • - Hot tub/Jacuzzi
  • - Indoor pool
  • - Indoor pool (all year)
  • - Beachfront
  • - Beach

Outdoors

  • - Terrace

Entertainment and family services

  • - Babysitting/child services (additional charge)

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)

Pool and wellness

  • - Swimming pool
  • - Swimming pool

Miscellaneous

  • - Breakfast takeaway containers
  • - Access to health care professionals
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 101£90$125¥13250C$97A$97HK$978S$165SFr117¥793kr1031kr755kr973