Park Hyatt Hotel, Vienna

I wanted to prolong for one more night in the hotel, the girl in the lobby charged my card for 1760 € , although the price of the room for one more night was 666€ and after i came and asked her why this happened she gave me attitude and was very rude and arrogant to me. I dont understand how can a hotel like this give a job to someone like that… this is a 5 star hotel not a motel… I am very dissapointed. I still havent got my money refunded… I canceled the one more night after that incident and the money still has not beef refunded. Also they tried to charge me 50€ for iphone charger as a extra that i have never asked for…

Location

The room was not ready at check in. Further I was given a room for disabled. I changed at 23 at night. Not pleasant.

Staff was totally impolite

Location and staff

Air conditioning is extremely hot, i had a light that kept flashing all night so none of us could sleep it was uncomfortably

Location, nothing else

I do not recommend this hotel! Maybe 10 years ago Park Hyatt Vienna was a luxury hotel, but today it is NOT! I travel a lot for work and have staying in hotel to compare it to. This hotel is my biggest disappointment in Vienna. The service and room were so bad that I decided to cancel my stay in this hotel after 2+ hours after checking in. Outdated rooms, old bed sheets that has been washed too many times, which is now like in a cheap hotel (my bed had stains - maybe blood stains, I have attached a photo) and old pillows with smelly dust and you constantly want to sneeze. In addition to everything, the room service menu is terrible. If you come from a long way, like me, and you want to rest and have dinner in the room - it is unlikely that you will succeed. There are only 4 main dishes on the menu: 1. Salad with chicken, 2. Sandwich, 3. Burger and 4. Pasta. That's it, only 4 positions!!! And this is a 5-star hotel! I ordered 2 dishes: 3. Burger and 1. Salad. They were both terrible. The service was poor - on an old, dark and sticky tray - like in cheap 2-3 star hotels. The terrible appearance of the dishes matched their terrible taste. The chicken did not smell fresh, and the cutlet and bun in the burger were burnt - even black (I am attaching a photo). As a result, the hotel employee took away these dishes - because it is impossible to eat them. This is not a service - it is despair and hopelessness. This hotel has forgotten what hospitality is and what hotels are for. No comfortable bed/pillows, no tasty food, no rest. The rooms are old and worn. The locks in the lockers are broken (photo attached). A separate and important problem of this hotel is the lack of its own secured parking. Hotel employees park the car in a public parking, where everyone have access from the main street. There are reviews on the Internet about car thefts in this parking lot. Summary: The price, in my opinion, absolutely does not match the quality that this hotel offers.

The location Staff is friendly but not very useful

The AC The cleaning was good in general but they missed some clothes for the previous client

Few options other than full breakfast option

No continental option. Very runny omelette which I had to order twice and still not cooked enough

Behavior of the staff at the front desk. Absolutely no response from the hotel to my emails.

The level of service was quite poor No business center ...

Great location in the city with very attentive staff! Breakfast and dinner at the hotel were also really good.

None.

Location and staff

Outstanding hotel - The Bank restaurant is superb, staff is extremely capable and hospitality is on the level above everything I have seen.

The hotel staff was very friendly and really helpful

We had problems with opening the door to get into the room, also the key didn’t work good and the light in the room switched off several times before we got assistance; also we didn’t have hair dryer in the room and I have to wait to get it

Wow, so hot

Nice

Inadequate stuff!

Reception is INADEQUATE.One week couldnnot explain that i paid everything and at the end they take me more money.Ridiculous!

One of the best hotels I have stayed in. The attention to detail, service standards, and overall facilities are second to none. Highly recommend the place and do not miss out on the breakfast.

Nothing to fault.

Absolutely everything

- luxury at its finest - the lobby is incredible - staff are very friendly - the room was beautiful - the cafe on the side of the hotel is impeccable - tv was very good - excellent climate control - the hotel was quite and welcoming - best location in Vienna - bathroom was big - room service was excellent

Hygiene could’ve been better we found so urine on the toilet

location

lounge facility in the evening

All staff members, location , cleanliness

Bed was not comfortable

I have travelled many different places in the world but the Park Hyatt, Vienna, was, without doubt, the best hotel I have ever stayed in.

Absolutely nothing. There is nothing in this hotel that could be improved.

- Exceptional, hospitable and very accommodating staff (especially Annia). Customer service is superb. - Best location in Vienna (don't bother going to other big brand hotels as they aren't in the right location - i.e., not central). You're just in the middle of the action, where fantastic restaurants and cafes are just next door, in addition to retail shops. - Although a bit pricey but definitely worth it and the value for money is great (especially if you compare it to high end hotels in major international cities). - This hotel made me appreciate the beauty of the great city of Vienna and indeed will make visit it again.

The location and the facilities were excellent.

Nothing.

Outstanding location, wonderful service , particularly by Marie-Theres, the duty manager. Upon request, they were able to give us the room early which is was helpful to us.The room was thoughtfully designed and organized. The staff were helpful, kind and friendly.

The cost was high, but they delivered in terms of top notch service.

Everything is perfect we was happy

Nothing

Right in the middle of the city, a very good location, mainly very friendly helpful staff, nice clean, big, rooms. Very good bar, with good crew, good coctails. Public, but very good and clean garage, suitable for all kinds of flat sports cars too.

The staff at the restaurant area can be improved a little bit. But it still ok.

The concierge in the hotel is super & excellent and all the people their are very helpful and have very good knowledge of the recommended restaurants and attractions. More than one concierge, based on their day shift, assisted me with choosing the delicious restaurant (such as Toya Restaurant) and also with booking train and tour to Salzburg.

The bed was not that comfy, and when I told the reception at the check-out, they said, if I told them before, they would add additional layer to the bed and change the bellows.

By far the best hotel stay I experienced in my life so far. Magnificent building, delicious and qualitative food, impeccable service, kind and helpful staff. The hotel building itself is splendid to say the least, and in perfect condition. Spa and sport facilities were a dream too. Breakfast buffet was rich in variety, exceeding my expectations from a hotel breakfast. The room was large, luxurious and beautifully styled with a jacuzzi and walk-in shower. I would be delighted to be back!

The only thing to regret is that I did not book a longer stay, as I could easily have enjoyed a week there. No remarks whatsoever!

Location . very close to almost major attractions in Vienna.

The rooms has à claustrophobic feel.

Everything was excellent! excellent rooms with high quality furniture, super nice breakfast, fine parking, one of the best hotels in Europe!

nothing

staff were amazing - shout out to concierge and bell staff

location, cleanliness, friendly and professional staff, suite is very elegant and comfortable

Yes sure. Room is very comfortable and good furnitured, View from room was exellent too!

Nothing!

Central location near to shopping area and many restaurants. Staff are friendly and professional.

Nil

The ambiance of the hotel, lovely customer service, very nice bar, and spa

location

the intrusion of the cleaning services they make noise they disturb the absence of lobby

great location beautiful hotel large and comfortable room.

we didn’t have any view from our window and were a bit disappointed

Staff , Location , everything but noise from restaurant outside .

So noisy at night and early morning from the restaurant during their preparing in and some drunk people at night.

amazing locations, reception so kind and helpful

anything

all

best location

not to clean for 5 stars hotel at Top location. very slow waiters on breakfast in restoran who is missing tables. They wants to place us to sit in Bar for breakfast brcause of not enough tables. This is not corect in hotel which costed 910 Euro per night for 2 persons. other things ok

Everything

Not

Perhaps the nicest hotel in Vienna.

I was a bit disappointed that we got a room under the roof with insufficient daylight.

The housekeeping service was not satisfactory because the cleaning person did not change shower towels and bed linens with new ones.

location. some friendly staff

room could not be cooled down. concierge recommended not great restaurants. didn’t clean my room one day and my privacy light was NOT on. breakfast was subpar

Breakfast was delicious

Wellness was very nice, only the swimming pool was quite cold - in comparison with previous years

Excellent breakfast

Stunning hotel with brilliant facilities. They have a properly equipped gym which is unusual, the restaurant is amazing, best breakfast buffet I have seen in many years and fantastic location!

There wasn't anything I didn't like. At times I found the Austrian staff a bit unfriendly