The Ritz-Carlton Hotel, Montreal
Expert reviews
“With its rich history and advantageous location and a knowledgeable staff providing service with panache, the Ritz is an easy pick for travelers looking for style and luxury. Dating back to 1912, this was the first Ritz-Carlton hotel and is where Elizabeth Taylor and Richard Burton wed in the Royal Suite in 1964.”
“Resplendent after a multi-year renovation, “The Ritz” retains its standing as one of Montreal’s grandest hotels. It’s a new day, with a celebrity chef helming the lobby restaurant and a Dom Perignon bar in the Palm Court.”
Featured as Fodor’s Choice in Montreal.
“It’s with good reason that The Ritz-Carlton, Montreal is dubbed the “Grande Dame of Sherbrooke Street.” The historic property, located in the heart of the city’s Golden Square Mile, has been a hub of social, cultural and political activity throughout its hundred-year existence.”
“This hotel located in the historical Golden Square Mile has welcomed the city’s most distinguished visitors, including Churchill, de Gaulle, and Burton and Taylor, who were married there. This is a comfortable and supremely accommodating base for a traveller seeking classic luxury and five-star hospitality.”
What guests liked
- Hotel facilities
- Friendly staff
- Excellent Wifi
- Great location
- Comfortable beds
All you need to know
This is a five-star hotel located at 1228 Sherbrooke Street West where it features modern and state-of-the-art facilities. Situated in a prime location, the Ritz-Carlton Hotel offers guests a unique experience and a memorable stay in its rooms. The hotel provides elegant and luxury room options which are well-furnished with modern décor and decorations.
The Ritz-Carlton offers only the best in hospitality services while the friendly staff working in the hotel will make guests feel welcome and at home. The hotel offers the best reception.
The hotel provides lush accommodation options such as Premium Queen Room with Two Beds, Deluxe King Room, One-Bedroom Suite, Junior Suite and Premium King Room. The Executive Suite of the hotel comes with VIP facilities.
This pet-friendly hotel is located near some of the most popular and widely visited places in the city. The Casino de Montreal is about a 15-minute drive away from the hotel while the famous Old Montreal is just a 10-minute drive away.
Several galleries and boutiques are located within a 5-minute walk away from the hotel.
The hotel has a strict non-smoking rule.
Rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning, a minibar and a comfy sofa. The rooms also come with a private bathroom with thoughtful touches such as free toiletries and bathroom slippers.
The garden of Le Jardin is available for use by guests in the summer. Here they have several dining options.
Hotel deals & lowest price guarantee
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Location
Recent guest reviews
15 November 2022
Excellent stay, valet needs improvement
The place is beautiful and very comfortable.
I didn't know that I should stop my car in front of the hotel, so I tried to park my car on the parking. When I arrived on the parking, a man from the parking came to me and said me that I couldn't do that with in a bit harsh way. I've made the way to come back in front of the hotel and a bus was already stopped there, taking all the place. It was really hard ans annoyng to know that I was calsing trouble on the traffic to find a place to wait the valet. You don't give us a choice to park by ourselves and instead you charge 40 dollars to make this for us that way.
24 October 2022
A one of a kind experience!
From the moment we stepped out of our Uber it was clear we were in for a special experience. From the doormen to reception snd the concierge staff everyone was welcoming, friendly and helpful. It was our 20th wedding anniversary and the hotel had spread rose petals on our bed and bathroom along with chocolates, which was a lovely surprise. Good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great. Breakfast was also fabulous and we loved the garden room. The hotel was just beautiful but it’s the staff that really made our stay so special.
Everything was perfect, only wish we had longer than 3 nights!
28 September 2022
Exceptional
beautiful and luxurious
27 September 2022
Exceptional service everyone went above and beyond to make a stay wonderful
Spacious beautiful luxurious
23 August 2022
New amenities we never experienced before!
The amenities in the bathroom were very luxurious and unique. I especially enjoyed the deep soaker tub! The fireplace was an added touch of elegance as well. The staff was very nice too!
Perhaps if there was a little more greenery. But I do understand that it is a downtown hotel.
17 August 2022
Truly exceptional experience
One of the best Ritz hotels I have been to. Almost everything is perfect there. Starting from the receptionist through rooms quality, the personal touch and willingness to help . I am very satisfied. It was a truly exceptional experience.
- The invoice sytem or the receptionist forgot to deduct room credit from our final bill. So I contacted then and asked to correct the invoice. They did, but wrongly. For the hotel this class it looks a bit silly that you need to do a calculation for them. - We had to wait about 40 minutes for breakfast. I expect better timing. - Before the arrival I had asked about 2 rooms nearby as we were travelling with kids. Our rooms were 10 rooms apart. Situation was resolved quickly and we were relocated to room-by-room.
24 June 2022
Fabulous
Location was amazing! Hotel was beautiful. Small reception though. You don't have much room to hang out near the reception. It's small. The pool was amazing.
The breakfast at the restaurant was ok. I got 2 eggs with 6 potatoes and the ham was not the quality I expected for a meal that costs 37$. 37$ for 2 eggs and 6 potatoes and a slice of ham...and plain wholegrain bread. No butter. Disappointed by the breakfast. But everything else was amazing
4 June 2022
Exceptional
The staff were amazing and the service was excellent.
It was a shame the Maison Bould was not open for breakfast during the week.
1 February 2022
Exceptional
Lots of details showing all kind of qualities, in both room comfortness, luxury and great services. A combination of graceful historical feeling and modern equipments.
nothing..........................................................................................................................................................................................................................................
8 January 2022
Amazing experience. Staff was professional, kind and polite.
Everything was impeccable to the last details.
25 December 2021
Good experience
The beds are not particular comfortable.
19 December 2021
Worth every thing you pay. Absolutely must have afternoon tea there
Everything. The staff never said no. They were able to accommodate a last-minute dinner reservation for our second night there and gave us a wonderful recommendation for dinner the first night. A city map was provided, the room was comfortable. I have never stayed at a better hotel. The staff made us feel like we were the only people staying there.
Nothing
9 December 2021
Fabulous
The breakfast was terrible, cold toast cold and hard eggs which seem to have stayed under the heat lamp for ever. The presentation lack finish. Love the room and the bathroom. Thank you for the bottle of bubbly to celebrate our special occasion , nice touch. Reception staff was great.
Did not like the breakfast. I also found it very annoying that when we checked out the doorman and the bellboy were arguing in front of us about who should get the tip.
15 November 2021
I cannot wait to go back because they maje you feel at home.
There is anything to dislike. This place is just amazing. They have everything you need and much more. When they do not have what you are looking for, they will organise it for you. It was my 50th birthday and they prepared a bottle wine in the bedroom accompanied by macaroons. This was day 1. Day 2 my daughter received a little present and day 3 I got a birthday cake and a birthday card.
There is mothing that I did not like apart from not being able to book more meals in their gourmet restaurant as they are constantly busy. I managed to have branch there only once during my stay and the salmon was to die for.
10 November 2021
Exceptional
There are some hidden consumption
27 October 2021
Love it. Made our 25th Anniversary perfect. Can’t wait to go back.
service was amazing
19 October 2021
It could not have been better and more than lived up to our expectations! The staff was entirely car
I loved everything about the hotel including breakfast in my room. My friend would have preferred eating downstairs, but realize Covid prevented that.
Eggs Benedictine just so so.( My friend ordered this. I loved the fruit plate and yoghurt. The coffee was perfect!
27 August 2021
Fabulous
Staff so nice .
12 August 2021
Exceptional
It was our wedding anniversary and the service was amazing. We had a cake and a card waiting for us in the room
8 August 2021
Overall excellent just price of drunks was steep
Showers and toilets and bedding Pool bathroom Beautiful lobby
Price of drinks compared to other fine dining was very steep
17 July 2021
Generally good
Breakfeast was good. Room service very nice
Temperature in room was hard to regulate
9 June 2023
fair - will not be using Ritz Carlton again
location and garden - nice friendly helpful staff
We arrived off a long flight at 10pm - no bar facilities open at all. The restaurant and garden closed on Monday & Tuesday. very poor for a five star hotel to not have any bar open for residents.
6 September 2022
Pleasant
The bed was comfortable.
Breakfast was too expensive. 37$ for 2 eggs, 3 slices of bacon and 5 potatoes. The faucets in the bathroom were broken, remote didn't work. Overpriced
21 July 2022
great location
great staff
the price, which is well known
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Snack bar
- - Special diet menus (on request)
- - Kid meals (additional charge)
- - Wine/champagne (additional charge)
- - Fruits (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Airport shuttle
- - Facilities for disabled guests
- - Barber/beauty shop
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Heating
- - Non-smoking throughout
- - Air conditioning
- - Shared lounge/TV area
- - Pet basket
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Business centre
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
Outdoors
- - Garden
- - Terrace
- - Sun terrace
- - Outdoor furniture
Entertainment and family services
- - Babysitting/child services (additional charge)
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press
- - Daily housekeeping
Activities
- - Spa and wellness centre (additional charge)
- - Massage (additional charge)
- - Indoor pool
- - Indoor pool (all year)
- - Beauty Services
- - Facial treatments
- - Make up services
- - Hair treatments
- - Manicure
- - Pedicure
- - Hair cut
- - Hair colouring
- - Hair styling
- - Body treatments
- - Body scrub
- - Body wrap
- - Spa facilities
- - Spa lounge/relaxation area
- - Back massage
- - Neck massage
- - Foot massage
- - Couples massage
- - Head massage
- - Hand massage
- - Full body massage
- - Temporary art galleries
- - Movie nights (additional charge)
- - Walking tours
- - Live music/performance (additional charge)
- - Bicycle rental
Parking
- - Parking garage
- - Electric vehicle charging station
- - Accessible parking
Accessibility
- - Wheelchair accessible
- - Toilet with grab rails
- - Higher level toilet
- - Lower bathroom sink
- - Emergency cord in bathroom
Pool and wellness
- - Rooftop pool
- - Sun loungers or beach chairs
- - Swimming pool
- - Swimming Pool
Transport
- - Airport pick up (additional charge)
- - Airport drop off (additional charge)
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Breakfast takeaway containers
- - Delivered food is securely covered
- - Access to health care professionals
- - Thermometers for guests provided by property
- - Face masks for guests available
17 November 2022
Exceptional
room bed staff all excellent
media centre needs updating / better TV connectivity etc