Hotel Magnolia, Santiago de Chile

Perfect location great customer service

Beautifully styled Clean Great service

It would have been great to have room service available at night

Excellent breakfast and the hotel is an amazing work of artistic archetecture. Would like to come back. Bellhop was really good. Was diligent with getting taxi and taking care of informing etc. Really did an outstanding job of customer service and follow through.

Front desk at night was inexperienced and failed to call back on our request for a billing question called about from room. Went to desk and she apologized for forgetting about calling back as she indicated she would.

Good

Very clean and comfortable room with outstanding bed and linens. Excellent food. Very helpful staff. Allowed us an early morning checkin at 1/2 room rate, which was much appreciated after long international flight from California. Definitely would stay there again. Great location.

Everything was good except for your WiFi. It was terrible.

See above

Great hotel. Staff are great. Rooftop bar and restaurant a plus. Good workout facility. Recommend highly.

Nice enough but pastry selection was limited

Check out use of my two cards failed for both stays despite cards being accepted everywhere else. Needs sorting out

Great central location, v friendly staff

Restaurant service was a bit poor , kept us waiting half an hour for the dessert which never arrived!

Superb staff without exception and very well located.

Common areas were a bit smaller than I imagined from the pictures but tastefully decorated.

Front desk staff was amazing. Randi, Paul, actually all of the staff were terrific. Very helpful, friendly, polite, and extending. Even the doormen were great. Hotel has a sophisticated, boutique vibe. Very striking architectural details were prevalent throughout the property. Room and bed were very comfortable. No view at all, but plenty of exterior light. Bathroom was spacious and well stocked with plenty of fresh towels. Rooftop restaurant and bar were inviting and food was excellent. There was a complementary open bar in lobby area that was nice for grabbing a cordial on the way up to our room. Complimentary breakfast was served in a very comfy well decorated room. Lots of fresh choices and eggs to order. The Eggs Benedict were excellent.

No drawers in room but nice closets.

Lovely boutique hotel with hard working, friendly staff

At checkout despite having tourist exemption tax free the hotel still wanted to charge the tourist tax fee if we paid using a debit card. This was not expected or explained by them at any stage until checkout. Many other hotels did not charge this fee. Apparently the charge was passed on to the customer because we used bookings and did not book direct with the hotel. Yet if we paid by credit card we were exempt from the tourist tax. Very disappointing by the hotel to enforce the tourist tax fee when other hotels waved it for international travellers.

We particularly liked the rooftop patio and bar, where we had a very good dinner one evening. The breakfast buffet & service were also excellent in the mornings in the indoor restaurant space on the ground floor. The rooftop also proved to be an excellent place to retreat from the very hot (30C+) days for a late afternoon/early evening drink--typically a very refreshing non-alcoholic cocktail--before dinner elsewhere. In other respects the hotel lives up to its 5-start rating, and is very well located for many central city sites. But be aware that this area of downtown can be somewhat unsafe at night, or so we were warned by multiple locals, and the streets appeared relatively empty in the evenings. When traveling to several of the best Santiago restaurants that were typically not nearby we followed local advice and took Ubers without any problems.

Our only minor issue was that the lighting was rather dim in our room, and there were not enough hooks in the bathroom for toilet bags and robes. But these two issues seem to be true of many modern, upscale hotels.

Beautiful historic hotel. Great Location. Rooftop restaurant and bar we both a great addition.

Everything was perfect

Beautiful hotel stay. The staff were exceptional and remembered us when we returned two weeks later.

Everything was great...no complaints.

Tremendous breakfast, tons of choices, great service, lovely roof top bar and first floor library with complimentary wine in the afternoon.

Nothing

A good hotel in a very dysfunctional city.

Beautiful restored property close to the center of Santiago. The staff were extremely helpful and attentive. The room was very comfortable.

Some street noise heard from our room. Our window wouldn't close tightly.

Excellent staff. From check-in desk to restaurant to bellhops to cleaning staff, everyone was super professional and helpful.

roof top bar was excellent, breakfast, staff were exceptionally helpful and attentive, library available.

The hotel is a bit dark.

Beautiful property extremely helpful staff

The toilet and shower were directly connected to the bedroom only had a partially frosted glass door making it not very private.

Staff excellent. Breakfast plenty on offer. Dining on the rooftop terrace extremely pleasant.

Not keen on the glass partition to the bathroom.

This boutique hotel has it all! The staff were wonderful. The food was delicious. The rooms were well appointed. And the eating areas were lovely. The location was perfect, we walked to everything!

The breakfast was a little disappointing, the delivery of ordered items was slow and the eggs were cold once you received them.

Beautifully boutique hotel tastefully appointed great location

Needed more description of amenities we missed the roof top bar times

Very good location, very comfortable and polite and helpful staff and breakfast was excellent

No swimming pool

Stunning building, beautifully decorated with very comfortable rooms

Nothing

Excellent breakfast. Friendly and very helpful staff

The hotel is in a magnificently renovated old mansion with beautiful rooms and common spaces. The location could not be better - walking distance to many of the must see sights in Santiago. The staff could not be any nicer or more helpful. Breakfast was plentiful and in a beautiful room and we had a lovely dinner on the rooftop. They also have a nicely equipped fitness center. Highly recommend this hotel.

Nothing.

Well appointed, lovely spaces, friendly, helpful staff who were all excellent communicators. Outstanding breakfast.

Lack of outside space. Maybe as time goes on they could put some tables outside the entrance.

Unbelievably friendly staff, who couldn’t do enough for you. Beautiful boutique property, nice rooms, excellent rooftop bar and great food

Nothing

Nice room, great complimentary drinks at the library, breakfast was really good and of course location is excellent with all the downtown restaurants etc. at short walking distance. Very friendly and helpful staff!

Good location. Nicely restored building. Terrace restaurant served a varied menu & the views were good. Visit the Bella Vista neighbourhood.

Upper terrace not accessible in the morning for breakfast

Lovely combo historical building and new design.

All great.

It is a well appointed hotel. The staff were excellent dealing well with any issue that could affect our stay.

Nothing

Decor was top notch. Staff were great. Breakfast was excellent.

Terrible WiFi accessibility in my room.

Very helpful staff and very clean. Food in the restaurant was also very good. Central location.

Beautiful building and rooms

Glass floors!

This was my third stay at the hotel and as always everything was wonderful. The service in particular is outstanding and the Terrace restaurant on the roof serves exceptional food.

Nothing.

Excellent hotel. Rooftop bar and restaurant were good. Staff friendly and willing to help. Good location for exploring the city and restaurants.

Nothing

It is in the center of the city though on a quiet part of a central street with no shopping. Inside it is modern, has all we needed including a high quality restaurant. The staff is very friendly and speaks fluent English. They arranged a car transfer from the airport.

The location is perfect - right next to Cerro Santa Lucia and Lastarria, with many bars and restaurants. The hotel staff were also brilliant - very friendly and willing to assist with anything. Particular thanks to Carlos who helped us with our bags. The room was very comfortable and clean and the rooftop bar is also nice.

The room is a little dark, which is an unfortunate and unavoidable consequence of the design of the hotel. Important to note we had a superior room and this would likely not be an issue for any rooms above that grade which had a balcony or were street facing, for example. Another minor point was that there was an overpowering smell of cheap air freshener in the breakfast room which was not pleasant. Other than that, the breakfast was a very good standard.

Spacious and comfortable rooms and a great rooftop bar!

The breakfast wasn’t really in keeping with the price tag, and while there were lots of staff, they were a bit inefficient.

New, contemporary design hotel in great location. The staff were friendly and professional. The hotel was clean, and in a safe neighborhood. The stay was delightful. The room was exceptional and large. Really fun rooftop bar, with excellent staff and great food and drinks. Highly recommend!

Nothing.

Comfortable bed, clean room, location

Nothing

Its location was awesome and we walked to many places. Rooftop terrace restaurant a must visit views good Good tour desk Facilities very good including free drinks in liabrary for guests ( wish someone told me about this though). There is a bar and two restaurants. Breakfast buffet and off menu, champagne on offer at buffet.

There is a bit of noise from street.

The room is modern and clean. The included dinner seems good enough

A few things: the breakfast was not fresh and not much selections. The hotel was not so honest about the charge. 1. They convinced us to book the ride through them instead of Uber. Uber costs half. It ends up the ride is from Uber and required us to carry luggages to the parking garage to get the ride even it said from TransVIP company. The car is private. Carey the luggage to the garage downstairs was not fun at all. I suggest you use Uber. 2. They told us to pay US $ instead of local money because they said they will charge 19 percent more of the tax. But on the bill, it is in local currency. I think the US $ is so strong now, that is why they made up the story. I feel we could have book the US brand hotels which will be more honest to the US tourist. 3. They automatically include the tips on the bill saying it is 10 percent tips on the included dinner. And they claim the huge cost for the dinner. I am sure this is only toward the US tourists. I will not book this hotel again. Another thing is this hotel is in bad area, nothing good to look at or visit. You should look for the hotel in more safe and high ends area. It costs the same. By the way, we stayed there for two nights, one of the day has dinner included.

Great location, amazing staff. Lovely old building respectfully renovated.

Very friendly staff, lovely breakfast and restaurant, and very cute rooftop bar

The room decor could have more love. I thought it was a bit basic. Also, it was a little noisy at night when I tried to sleep at night.

The Hotel Magnolia is a gorgeous boutique hotel set in a central location for touring the city. The roof top bar was beautiful and a must do.

Beautiful decor and the added free activities like wine tasting

The menu selection in the restaurant