Hotel Park Hyatt, Melbourne

not enough powerpoints

Amazing staff

Absolutely beautiful hotel. Breakfast very nice. Rooms spacious. Radii restaurant food needs improving however having said that the hotel may be having issues finding good chefs. Friendly staff, very helpful.

The staff went above and Beyond to help when required,nothing was too much trouble. Marvellous location close to shopping and great restaurants.

Great facilities and staff were fabulous

Nothing

Wonderfully friendly staff, room was clean and bed very comfortable. Gym is very good for a hotel. Fast wifi. Tasty and quick room service. Excellent facilities and everything is well maintained.

The staff were friendly, helpful. The breakfast was exceptional.

Outstanding

Nil

The staff are extremely attentive. I attended a 2 day conference and the conference staff serving food and looking after us were exceptional also.

N/A

It was incredible and a small issue I had was resolved with going above and beyond we had an amazing stay.

On request for a quiet room, across from us had loud guests and children early in the morning and into the night and staff were also quite loud at 10pm attending to these guests whether it was room service etc. But that is the only flaw and I didn't want to complain and spoil there time, but since there was a request for quiet room, it was not.

Fantastic location, beautiful rooms, magnificent breakfast and freindly staff.

Great location

Location, staff

Bathroom had mould and glass mirrors etc. were not clean.

Coffee v good,fantastic location loved pool and the gym,overall excellent

True hospitality, building well maintained, clean, excellent food, beautiful quiet location right on the city’s edge.

Very minor - Pool paving, tiling and grates etc. have become grotty and need replacing. More important - I left with a really sore neck from the pillows. The feathers are beautiful, but throughout the night the pillow height decreases to nothing and there is no support. I woke every morning with pain. Having options would remove this issue. Even though our stay was otherwise absolutely faultless & it is a stunning hotel, this would deter me from coming back if I was coming from interstate.

Food was not 5 star quality.

Everything was amazing

Location near the park and not in the CBD chaos.

Needs a bar as such limited options on a Sunday.

Location, room size and staff.

The king bed wasn’t comfortable on multiple stays in different rooms. The mattress felt old and lob sided when lying down resulting in terrible sleep. For a premium hotel, you need to invest in this to compete with the extreme comfort of Crown hotel beds.

Good location at the top of the city.

AC was a bit difficult to operate in that the temperature did not adjust.

No hot water which eventually came on later in the morning

Just fun no issues and relaxing environment

Zero

Beautiful

Shower temperature was weird the hot water was not so hot and couldn’t work out the handles.

Everything

I misunderstood the price of breakfast when booking in ( $80 ) thinking it was for two mornings not one, however upon reflection I remember the breakfasts at $40 some years ago. $80 is up there, however you provide an amazing selection. When I arrived the second morning at about 9.40 am, the staff struggled to find me a table; then upon finding it I took my time with fruit as a starter and some conversation with a Canadian couple on tour for the first time. Stepping up now at 10 am to order my eggs, I realised you finish breakfast at 10 am!! I had to plead for the toaster to be turned on picking up two pieces of bread off the toaster because all the bread had been put away; the staff kindly asked the chef to put the slices in the fire oven; then I had to "pinch" the last two butter dishes off a staff members tray; most items were now taken away, however I was fortunate enough to get some bacon and mushrooms, but missed out on the tomato!! Won't make that mistake again!

We were part time residents for six years from 2009 to 2015, guaranteeing a minimum of 30 nights a year at a favourable rate. having built a home in the suburbs with our adult children, we now stay there when we come to Mellbourne and since Covid don't come as often. We love the Park Hyatt, for location, classiness, quality, staff etc, etc, so I am not about to be too critical. Having just returned from five weeks in the US, coping with the exchange rate, apart from a few outstanding hotels, the PH is right up there. Our last night was at The Grand Hyatt in San Francisco which is a very average hotel. We will always come back.

We didn’t eat breakfast. (We don’t est breakfast

Location Style and decor Facilities Staff Bed was so comfortable

I had to wait 5 minutes for the hot water to come through in the shower. 3 pm check in is on the late side. I had requested an early check in, but the room wasn’t ready so I didn’t get into the room until 2.40 pm. I prefer a 2 pm check in with a request for an early check in even if I have to pay extra for that. So many other hotels offer a 2 pm check in so with all the competition I would consider booking elsewhere as a result.

The ambience, the smell of those calming essential oil in the steam room, love the super clean pool/sauna. Awesome shampoo/conditioner/lotion/ body cleanser!! I love our anniversary cake and drinks, i love the way how the hotel makes us feel "special" on our special day. Thank you heaps.

Slow check-in because only 1 printer is working??

Very friendly staff , great facility’s very calm hotel great location

Fantastic location close to the tennis arenas, in walking distance to the city centre and Fitzrovia gardens, in a very tranquil and green area. The facilities are amazing, including the scenic tennis court for guests. The building itself is iconic. Rooms were kept impeccably clean with plenty of amenities

The level of noise from the neighbouring rooms / toilet flushing can be quite disturbing. Anything below the premium rooms tend to have lower ceiling / windowsnfacing another building. We would definitely stay at Park Hyatt again but would ensure that the room has a better size / view.

Great staff. Comfy bed quiet and clean

Nil

Great location near theatres and restaurants. Very comfy bed.

A bit pricey

Excellent staff

Comfy bed, soundproofing room, staff

I think the ventilation at the hotel was not clean, we woke up every morning with stuffy nose and sore throat and didn't feel well until taking a shower and fresh air outside so we are sure it was the hotel making us feel sick. Also the furniture was old, it would be good to renew it.

Very close to MCG.

NA

The suite was very nice. It is a very quiet location. Room service was very good - fast and good food

I booked a terrace suite room. However, the room was a suite but there was no terrace just what appeared to be a really a pathway between the actual terrace suites which were on either side of us. There wasn’t even enough room to stretch your legs out sitting there on a chair. If I had known this is what we would be given, I would never have booked this room. I invite you to look at both yours and the Park Hyatt’s pictures of the terrace suite that you are supposed to be booking, and then imagine it without the terrace because that’s what we were given. I feel that I was misled about what I was paying for. It was very disappointing.

Service, location,size of the room are good

The bed is too soft

Lovely large rooms, generous toiletries, lovely pool , fitness room and spa and very good food in the hotel restaurant. The staff were very helpful and friendly.

Nothing

This was just a stunning five star class property with exceptional service and amazing facilities. It was very easy to walk to nearby locations or catch an Uber. The Day spa was well class and the pool and spa area . I would highly recommend this property.

Children jumping in the pool area

Facilities

1. Expensive 2. Menu should be more inclusive with more options. 3. Options on pillow firmness

Walking distance to MCG

No view of Yarra river

We got a hell of a deal through booking.com and thought that would be a great opportunity to celebrate our anniversary in style. We weren't disappointed. The hotel is stunning, in perfect condition, miraculously clean, the breakfast was excellent and the staff wonderful. I loved the layout of the room and the space. Everything is in top condition even though the hotel is around for a while.

Rooms

No restaurant

Exellent location and great staff

Nothing

The lovely bottle of champagne for our 20th anniversary and seeing Mr Walker

Cost of valet parking

Lovely hotel, great location

nothing

The staff are very friendly from reception to door men to the restaurant staff. The breakfast was of rich selections and the quality of food is so good. Rooms are spacious and with great views. We watched the hot ballon fly over in the morning.

Nothing. Everything is perfect.

Close to CBD,Brett the doorman remembered us from five years ago on previous visit,our third visit since 2017

Maybe the beds are too soft,get some firmer mattresses,soft beds does not mean luxury it means bad backs

Great service and buffet breakfast was terrific . Excellent location

The size of the room was insanely extraordinary. Definitely bigger than my first apartment. The bed linen was some kind of magic that they were always cool and crisp and I was in love with the little touches like including an international adapter for overseas guests and epsom salt for the spa bath. The reception staff deserve a special mention as they were absolutely delightful to deal with.

As always the hotel pillows were too soft. It's a personal thing and impossible to cater for. So absolutely nothing