Fairmont Royal York Hotel, Toronto

Perfect room, comfy bed and very close to the train station and all Toronto has to offer

Paid over $1000.00 to stay here for the night with everything included and there was a bathtub in the bathroom of my hotel room. Update the bathrooms to glass showers unless you have a separate shower/bathtub. For the price of the room that’s unacceptable. Otherwise stay was great.

Location & decor

Property was great

This was our first stop on the cross Canada trip and the most luxurious. The hotel has tons of history and is in a very central area of Toronto. Great for being walkable to view the city. Comfortable beds and good sized room. The staff was a bit unapproachable but we did not have any issues.

Convenience , location,

Very small room

Beautiful historic property and well preserved. Great location. Food and cocktails were very good in the restaurants.

Outlets and mirrors in the room where oddly placed.

Location

Rooms small beds small for two people

Staff was absolutely excellent

Hotel is getting run down and maintenance is being overlooked. Stained curtains Furniture worn Very low water pressure Bathroom fixtures look like they are out of a motel I would expect to pay no more than 200 dollars a night for a hotel in this condition not over 500

Close to convention centre.

Great location and room size was brilliant

Starting to look dated and could do with a refresh

Location

Breakfast for four of us was $200

Gold club lounge was amazing!

The location is convenient relative to key attractions, especially baseball stadium, hockey hall of fame. The service at check-in was exceptional (Mr Nazir was a pleasure)

Parking is $100 / day and not clearly advertised as such (only told at checkout); room was not clean (hair in bathroom, dusty room); facilities are tired - furniture in the room is worn down etc.

Perfect Downtown Base!

Great location

Rooms were not entirely as advertised

Enjoyed the location.

The security guy prohibited me from taking pictures with my camera, thinking it was too professional. So untrue. Didn’t understand that we could do about the same with our iPhone. I totally disagreed with his decision.

it seems dark at the lobby and that creat discomfort for the gust.

Location, fair value, engaged and helpful staff

Washrooms at Library Bar were very dirty and appeared not to have had routine maintenance

My stay at Fairmont Gold was seamless from start to finish. Check-in was smooth, and the welcome warm and genuine. The turndown service and thoughtful extra amenities that come with Gold really stood out. Breakfast offered a great variety overall, the experience was thoroughly enjoyable. I’ll definitely be back.

I missed my arrival cocktail, but that’s a minor detail also breakfast was chaotic in the lounge.

Location; lobby area and restaurant.

Stuffy air quality in the hotel room.

Staff was very hospitable and location was great. The rooms and facilities were very clean and up to the standard for 5 star hotels.

The WiFi isn’t complimentary.

It was a beautiful hotel and located right in the middle of everything!

The only thing we didn’t like was that there wasn’t free WiFi. We’ve never been to a hotel that didn’t offer guests free WiFi so we were disappointed in that.

Location, clean rooms and facilities, excellent restaurant and bar, amazing decor.

Bed size should be larger.

Nice room, very clean.

Having to pay for Wifi???? In this day and age??? And having to pay for a fridge separately?? Why?? Ridiculous.

The room was comfortable and staff very friendly and helpful.

room, location, lounge area, cafes

swimming pool had a pungent smell

Renovated rooms

Carpet was wet in the first room I was assigned

The room was lovely and the bed extra comfy. We also really enjoyed the location of the hotel and how close it was the public transportation (subway/GO).

I feel like the price you pay for the room, wifi should be free. Also, we can understand paying a fee to watch a newer movie on the TV... but there were older movies on the TV and we'd still have to pay over $20 to watch it. It's a bit ridiculous.

Clean, central

Bed wasn’t that comfortable

The location of the property is excellent--just across from the big train station.

Wifi was terrible. Walls are a bit thin when all the rooms are full. Initially, we did not have guests next door, but when we did it was loud.

NA

An extra cost of the fridge, no microwave

Great location, beautiful building, with numerous amenities, easy to check-in and check-out.

In these hotels there is always a little bit of chaos in the lobby and could be a bit noisy

No insulation in the walls. You can hear the guests in the other rooms. The hotel needs to be soundproof.

Cot for my Grandson was very comfortable, nice room

We like the historical look to the hotel and how close it is to everything. Also the staff are very friendly and helpful

There wasn’t anything we didn’t like about the hotel

Amazing staff

Very overpriced food

Historical classic

Iconic hotel in downtown Toronto. Old fashioned charm and a touch of class.

Nothing

We like the attention paid to our grandchildren with a stuffed animal and their little robes.

N/A

Valet parking was to expensive

The staff are fantastic 😊 Beautiful hotel. Excellent food.

Everything was wonderful except the people in the room next to us started screaming between 3 and 4 in the morning. They were very loud and woke us up. They stopped screaming after security intervened for the second time.

Restaurant and pool were great

75 CAD parking fee per day. It should be included on the fare

Location, facilities

N/A

Central. Friendly staff

Double beds bit small

The location

Very expensive and the restaurants and lobby are very crowded

The location is superb. It is very close to union station and easy walking distance to sports and historic venues.

The “luxury king room” did not include a refrigerator which we did receive for free when we complained. The sheets on the bed did not fit correctly and we had to remake the bed more than once each night. The “king” bed was not the standard king size.

great location and very nice lobby

elevators were slow as its a big hotel

Great location! Walking distance to all major tourist attractions. Historical landmark hotel!

Wait times for the elevators

Fine

Being threatened by staff members

Impressive huge hotel with lots of areas to enjoy. Best hotel gym I've been so far! Super clean. Very nice personal. Top location, just in front of main train station.

Need to pay for services like wifi or mini-fridge for your own food/drinks. Bathroom could be a bit more new/modern, but not bad at all.