Fairmont Royal York Hotel, Toronto

My stay at the Fairmont Royal York was exceptional in every respect. From the moment we arrived, the staff made us feel genuinely welcome and cared for. The hotel exudes a sense of classic grandeur combined with modern comfort, perfectly reflecting the charm of downtown Toronto. Every member of staff — from reception to housekeeping and concierge — was professional, attentive, and warm. They handled requests efficiently and always with a smile. The concierge service, in particular, was extremely knowledgeable and offered excellent recommendations for dining and local attractions. special thanks to Rezal and Stella at housekeeping team and Frances at reception

On weekend mornings, breakfast service was a little slow — we waited around 25–30 minutes to be seated and served. It was understandable given how popular the restaurant is, but a faster system or priority seating for guests would make the experience even better.

Room and amenities were great. Gym is massive.

The check-in process was a bit tedious.

Amazing! Was treated like royalty.

Great location right across the street from the train station. The Library Bar was great. A very comfortable and relaxing atmosphere

Slight hiccup with checking in and couldn’t find my reservation but it was rectified and I got into my room.

Location, staff, lobby, location Walking distance to Rogers Centre/Blue Jays

High price but location dictates that

Fabulous hotel ideally located for the Blue Jay's stadium. 2nd time we're stayed here and returned this summer to go to see the Weeknd in concert. Also ideally located for the Eaton Shopping centre. Hotel was busy so check-in was slow. We were promised an early check-in and paid for an upgrade however we had to get refunded due to the suite not being ready earlier. Room was comfortable witha great view of the CN tower. Shower was barely warm.

Long queue to check-in

The services were exceptional from the moment we enter reception to housekeeping and to dining services. Decor was tasteful and stylish. Food was excellent! Pool & spa facilities were fantastic! well maintained and equipped, with glass ceiling roof. It was a quiet place to rejuvenate.

they charge $25 if you request a refrigerator to a few cold items. the 1 refrigerator the room comes with is filled with hotel's chargeable items we didn't need. there was weren't any space to keep our fruits from attracting ants. $500/night, they could accommodate that. $75/day for parking. it seems a la carte and services were adding up. My husband has disability, and there's only an elevator to valet side of the hotel, not the front entrance, for pick up, but there wasn't any seats/bench for ADA guests to wait for their pick up. Given that, this whole area is a busy and high traffic.

Lobby felt luxury. Staff were very friendly and helpful.

Room was small for the description of "luxury" also room was warm and couldn't lower the temperature down lower than 20 Celsius.

Everything

Beautiful, clean property. Very friendly staff. We felt very comfortable and can’t wait to go back.

Nothing

Staff attention to detail Very helpful

My stay was too short! That is my only complaint will plan to stay longer next time

Great location.

Shower Gel and Hair conditioner empty when went to shower.

The staff were helpful.

The chef took 2 tries to get my eggs overhatd.

Beautiful

Our room had a broken climate control. It was absolutely freezing. They had a portable heater in the closet. It was so cold that we tried to use it. But it blew the fuse so we never turned it on again. The hallway was warmer. Had to go buy fleece pjs.

Stately , like the library, like comfortable seating in bar area

Hole in bed sheets, bed frame creaked like crazy getting out of it in middle of the night

Good

Location was excellent~close to union station and the CN Tower. Excellent base to explore Toronto.

Rooms were slightly dated and small.

the bars. restaurants, location. staff.

no luggage ramp at front stairs, slow checkin

Good location with very friendly staff.

Loud modern music playing at the lobby bar.

Location was perfect as were traveling via rail.

Stunning in every aspect.

Amenities were great

Thought the room would be more spacious for the cost.

We had a LOT of luggage and your valet was so helpful. Thank you.

The people are really nice!

Lovely clean and amazing

Everything

Enjoy the quietness in the evenings

Breakfast should be included

I thoroughly enjoyed the ambiance and whole experience of being with you once again.

Nothing

Lovely stay in comfort and luxury

Very busy

The location, the cleanliness, the bedding, the bathroom with the most amazing shower. The staff was knowledgeable and courteous.

The tasteless food.

The location, the staff, the size of the room and the shower.

The food was tasteless. Breakfast was the worst: no omelettes, same boring food every day. The other eating facilities were included in my package but I didn’t get to enjoy them because the food was tasteless, so I felt like I was cheated.

Ambience

It was very busy

Service and staff excellent

Nothing to complain about

Location Very comfortable A good atmosphere

The property is central, and the porters were really friendly. In addition, the room service staff was helpful.

The finishings of the hotel did not match the price. The towels were frayed and the rest of the finishings were tired I also found the reception staff to be unfriendly and took very long and the breakfast was really expensive compared to restaurants in the area. I also found the stairs at the entrance difficult to navigate with a suitcase, it is was not easy to find step free access.

Great hotel with lovely facilities

Price

We're not happy in any way to hear and see the staff using pronouns.

The location is perfect, near everything I wanted to do.

Elevator system was a bit complicated.

Beautiful hotel, rooms were just as nice

I could hear the people next door and they were quite loud

Good location

Old facility, paid wifi

Great gym and pool area. Good food in lobby bar.

Luxury room very small for price.

The staff especially Nasir at Royal Service and Elmer in the 18th floor lounge. Rooms and beds comfy and nice pillows. Brilliant location for train station.

I had to switch rooms twice due to noisy air conditioning units and roadworks. Also think solo travellers would be better not placed amongst a floor of families with kids they can’t control! Walls quite thin between rooms and sadly had a tantrum child in room next door and very shouty father.

Victoria is amazing waitress..

Should not charge for wifi

it was close to everything! Middle of the town !

The bath / shower was old The fact that the hotel did not included breakfast

Fantastic stay

Staff were very kind, helpful and accommodating. From the front desk, to the bellmen and housekeeping staff.

There was absolutely no place to unpack our clothes. There was only 1 drawer in the night stand. The rooms really need some dressers. At the price we pay,we should have a place to put our clothes.

It was convenient position to be next to Union Station to walk across the road to Front St. The Fairmont Royal York is very clean and lovely staff.

Perfect room, comfy bed and very close to the train station and all Toronto has to offer

Paid over $1000.00 to stay here for the night with everything included and there was a bathtub in the bathroom of my hotel room. Update the bathrooms to glass showers unless you have a separate shower/bathtub. For the price of the room that’s unacceptable. Otherwise stay was great.

Location & decor

Property was great

Everything! Beautiful hotel! Room had comfortable bed and plenty of space. We had requested a roll away bed and fridge.Staff were super friendly and helpful.