SoHo Metropolitan Hotel, Toronto

The hotel is new, modern, and in a fantastic location. The room absolutely blew me away! The size of the room, the height of the ceilings, the heated bathroom floors, and massive closet far exceeded my expectations and would absolutely stay here again.

The gym wasn’t very big and smelt of chlorine, but I was able to make use of the patio for one of my workouts.

Staff was very helpful & friendly. Room was neat & clean and the layout was perfect. A separate area for closet and bathroom away from the bed. The heated bathroom floor was excellent! And room was setup for sleep once I returned with shades closed, water bottle on night stand. Perfect!

Nothing I did not like.

Location and room was nice

No receipt issued

Easy access, great parking public facility Nice small restaurant at lobby

Staff was great, comfortable beds, clean and modern.

Pool was a little small. And you have to walk through the gym that’s packed with people that live in the building. The views are not good but the location is.

Great hotel in central location with many restaurants and shopping mall nearby. I had birthday trip and got upgraded plus I found birthday surprise in the room (baloons and cupcakes) which was super thoughtful. The staff is really attentive and professional. Room was very spacious, bed is super comfortable and bathroom was almost as big as bedroom with bathtub and shower as well. There is also italian café next to reception with delicious italian coffee and snacks (vegan options too). Also italian restaurant/bar which we did not visit but looked really nice. If you want to feel pampered, this is the place to go to.

Since entrance doors of the rooms are heavy they are making quite noise when guests are leaving the rooms so I heard early in the morning doors shutting sometimes but it wasn’t big deal. Other than that all was great.

Property was perfect central location and rooms were great size and had all the amenities. The hotel was modern and exceptionally clean

The concierge (Manoj) went out of his way to help my wife with her accessibility needs.The reception and housekeeping teams were also excellent including by accommodating us on a lower floor.

Nothing!

Amazing!!! Clean, comfortable, classy. One of the nicest hotels in the downtown core!

location great to walk roger center

Great location within walking distance to attractions and restaurants, clean and spacious room, quiet, cafe for coffee/breakfast, pool/spa. Beautiful hotel. Highly recommend.

The service was stellar, more than exceptional. The concierge went above and beyond our expectations.

The restaurant staff on Tuesday and Wednesday was very standoffish. Not much attention to detail or to clients. It felt like they were detached from it all and did not care. The service was not bad, but paled in comparison with the hotel experience. On Thursday, the restaurant staff was much better at paying attention to their tables and much better service.

Amazing experience

Lovely room was spacious and the bathroom Was amazing.

Couldn’t turn off bedside lights so it was harder to sleep.

Location, building, elevator, room, washroom.

Gym, pool not to our taste but looked clean and useable.

Location ideal

A few times house cleaning was late

Great location, closed to Union Train station. The room was clean and convenient.

Clean, friendly, excellent location - it was perfect for us

Super location, stunning room, comprehensive facilities and great service.

Nice location, nice rooms, heated bathroom floors a plus

N/A

Staff members are friendly. Building is relatively modern. Close to financial central area.

My room is on the lower flower. Prefer level 3 or 4

Love the location, cleanliness, and helpfulness of the staff

The large bathroom, the bathtub and shower, the housekeeping is doing a great job

The room door bangs quite loudly and quite heavy

I love everything here especially the floor heat in the bathroom, I’m actually thinking about getting one for my house hehe.

The mattress is a bit too soft and the bathroom sink is clogged.

Great location, clean spacious room, quiet and good amenities

Room service wasn’t 24 hours

The welcome - the above and beyond support and care - concierge and his team making it special Exceptional

No comment to make

Clean plus amazing service, it was a spontaneous last minute decision so we needed a new iPhone charger & other small amenities & the front desk helped supply everything we needed. The beds are absolutely PERFECT! Plus the bath tubs & heated bathroom floors are to die for

N/A

Staff at the hotel were fantastic. The atmosphere was nice and laid back and the room itself was perfect for us with very comfortable bed an luxurious bathroom. Staff were really nice and helpful throughout our stay and very accomodating by allowing us to extend our stay numerous times at short notice due to unforseen personal circumstances.

no complaints

Beautiful room! The heated floors in the bathroom are delightful, and the shower was amazing. You couldn't have a better location if you're enjoying downtown Toronto.

That we couldn't stay longer!!

Great location. Great amenities in the room. Well-sized rooms. Generous checkout time. Lovely staff.

All really good - however, the pool and jacuzzi could do with some extra love.

Total comfort and excellent service from start to finish

Only tiny negative was access to pool from changing rooms though gym was a little odd

The staff, the design and the confortable bed. The concierge service was perfect.

The pool could have seating area/lounge chairs

Super clean and comfortable Friendly staff The café at the lobby was great

The hotel is expensive (with parking around 500 CAD per night)

Location. Very clean. Big room

Expensive parking.

Good location. 10-15 minute walk from Union Station. Room had view of CN tower and Rogers stadium, both very close to walk to. Relatively close to streetcar links and subway. Staff very courteous and professional. Nice room, good bathroom facilities, nice shower and bath. Heated floor a treat in winter. House-keeping tidied each day (not like some hotels that have kept house-keeping on request since the pandemic). Surrounding area felt safe (relatively to the rest of Toronto) we travel a lot by foot and no concern coming back at night. Hotel is close (10 minute walk) to where a lot of tours depart for Niagara Falls trips. Number of vegan places for breakfast brunch within 15-20 minute walk (Bloomers bakery, Bunners, Fresh Kitchen + Juice. Evviva is 5-10 minutes away, not vegan but has full vegan menu) if that's your thing.

Nothing not to like, just nothing that extra bit special that would tip the rating into exceptional. Feels like you are getting what you pay for and you are paying for quality room and good staff.

Beautiful, clean and staff was amazing.

Restaurant and cafe in lobby were amazing.

Friendly and helpful staff. We had a minor issue with our room and they immediately moved us to another. Concierge was ready with restaurant recommendations and directions. The fitness center was very well equipped.

Parking is way too expensive in the hotel lot.

We loved this hotel. The staff was extremely friendly and helpful. Everything was very clean. The suite we booked was spacious and we loved the heated floors in the bathroom. It was so convenient for Rogers Centre and the CN Tower. Whenever we return to Toronto, we will undoubtedly stay here again.

Comfortable bed, great location and room!

It was beautiful and the staff was incredibly helpful.

That I couldn’t stay longer!

Hotel was beautiful , clean, staff was sooooo friendly and accommodating

N/a

The room was great, a good size and well stocked with everything we required. The walk-in robe was a bonus and the bathroom great. The hotel is in a good location for tourist attractions and restaurants etc.

The price for this hotel was high in comparison to other hotels we booked for our 6-week holiday. Maybe all of Toronto's accommodation is expensive, I'm not sure. In most hotels the reception and concierge staff acknowledge guests when they walk by, but this was rarely the case at the Soho hotel Toronto. Not a major complaint but still....

The stuff was super friendly & so helpful

Lobby is very small

It clean and very modern. Extremely comfortable and located in a very central area around a busy entrainment area.

The mini bar wasn't complimentary and no price list. I called the concierge for a list and it never came

the heated floors in the bathroom didn't appear to be working

The room was very comfortable. The staff were so friendly and helpful. The restaurant attached was really lovely- staff food and atmosphere all great

Nothing at all to complain about.

Very clean. Smelt great. Beds were super comfy.

Parking garage was excellent, Gym was very well equipped, Cafe brilliant for breakfast/lunch, Room was very comfortable, the concierge was very helpful and found us an excellent restaurant very near. Great location.

Nothing

Loved the hotel, super staff, front desk staff were exceptional... they would go out of there way for the guests..

Super bed... super staff. Great location... hotel very quiet. We will return...

Spacious room, helpful staff. Quiet at night.

Quite expensive and no breakfast option. There is a café that is quite good but pricy.