Resort One&Only The Palm, Dubai

Amazing staff, atmosphere and kids club

Ac filter needed change but they came fixed immediately

Absolutely exceptional! One&Only The Palm is pure luxury — elegant, peaceful, and beautifully designed. Every detail was perfect, from the room to the service. Special thanks to Miss Farzana for her outstanding care and warm hospitality. She truly made my stay unforgettable. Highly recommended for anyone seeking a top-tier, relaxing getaway.

Honestly, nothing to complain about. Everything exceeded my expectations. A truly flawless experience from start to finish.

From the moment you arrive at One&Only The Palm, you're swept into a world where time slows, beauty heightens, and service transcends mere hospitality to become an art form. Tucked away like a well-kept secret on the western crescent of The Palm, this resort doesn't just whisper luxury—it embodies it. The rooms? Nothing short of breathtaking. An effortless blend of Moorish architecture and contemporary refinement, each space feels like it was designed for royalty—with sumptuous details, plush linens, and private terraces that gaze dreamily over manicured gardens and glittering waters. Daily life here is not just lived—it’s curated. The housekeeping is immaculate, unobtrusive yet deeply attentive. The concierge is the epitome of grace and efficiency—ready with a smile, an answer, and a solution every single time. From sunrise yoga to enriching workshops, there are thoughtfully designed classes to keep you both stimulated and serene. And then—the spa. A sanctuary of elegance and peace. Think marble courtyards, Moroccan hammams, and therapists whose touch feels guided by angels. Afterward, you’ll want to float straight to breakfast, which is a ritual in itself: heirloom tomatoes, farm-fresh eggs, velvety pastries, and coffee that whispers “good morning” to your soul. But what truly distinguishes One&Only The Palm is its people. Every staff member—from the lifeguards to the waiters to the concierge—radiates warmth, professionalism, and something harder to manufacture: genuine care. You don’t just feel looked after—you feel cherished. And oh, the pools. Two jewels in the crown of this resort. One, a serene oasis framed by perfectly sculpted greenery and elegant cabanas—a tranquil haven worthy of cinema. The other, more remote and romantic, feels like a private luxury club with panoramic views of Dubai Marina and Bluewaters Island.

Nothing. Loved everything.

Staff were really attentive and made sure we were comfortable in every way

I liked that they do a hybrid for breakfast A la carte menu and buffet with fantastic options. Love the little complimentary touches around the hotel makes you feel very relaxed.

Stunning building in great location on Palm

Everything was amazing! Definitely coming back!

Choice of pastries

I got an unbelievable upgrade. Thank you so much for make it happen! It was astonishing

Prices of the food / drinks / transfers was very very high

We stayed for two nights, we like the fact that it’s a smaller hotel and every staff knows us by name. They have gone out of their way to make our travel, with our infant, very comfortable. Especially Andrew our butler, him and his team made our experience in Dubai extra memorable.

The hotel was perfect for a relaxing stay. Food was great. Staff very friendly and attentive.

Facilities, staff and location

Second visit - fantastic as always!

Standard high quality breakfast.

Being located on the Palm, it's a little bit far from the main Dubai area.

That a guy came around and clean our sunglasses

Service and pools

Luxurious, stylish, private with very nice facilities and great customer service

Just gorgeous in every way

We loved everything!

Every thing

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Clean, exclusive atmosphere, ancillary services, great staff

The best Hotel and its surroundings.!!

Nice quiet hotel, rooms are specious and super clean. Hotel is located in nice green area, overall calm place to stay.

Food and drinks selection on both pools.

Our third stay at this hotel, rooms are always spacious, well appointed and clean. Food is always fantastic.

This hotel has unfortunately been taken over since our previous stay in July last year. The vibe is certainly not the same and although there were a couple of familiar faces, the majority of staff had changed and didn’t have the attention to detail that once was.

Beautfifull hotel The pool is awasome We were upgraded

Superb! The hotel is stunning set in a fabulous location at the quiet end of the palm. The best service you will get anywhere. Having travelled all over the world and stayed in some of the most luxurious hotels I can honestly say that this hotel is the best.

Everything - a superb hotel with the highest of quality.

Nothing!

Absolutely stunning, peaceful and tranquil setting

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Staff were outstanding!

Restaurant prices were quite steep.

The property was stunning and the most amazing kind, helpful and happy staff who went above and beyond to make our holiday unforgettable.

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Staff

Everything was absolutely top notch. Shoutout to all the staff of the kids club (Florence Lucky Emmy and the gentleman whose name escapes me now)

Some food orders took longer than expected. Sometimes a few too many people asking us for feedback while we were eating.

This was one of the most beautiful hotels we’ve stayed in. It was the perfect place to stay away from the hustle and bustle while still being able to easily get to where we needed to be.

There is nothing we didn’t like

Everything

Very expensive

They really went above and beyond. I had forgotten my dental waterpik and the personally assigned staff member Noushad went ahead and got one for me in town. When they were late for housekeeping, they put flowers into our room. I also loved that this was a quiet hotel with a lot of luxury but not in your face. The spa is truly world class in terms of treatments. Breakfast is a big buffet and you can order what your heart desires a la carte as well. Also, even though the hotel was 80% at capacity it never felt crowded. And it does feel a bit more like a boutique hotel. Lovely!

This is a bit far away from Dubai center, which we did not realise, I think it was about 40 min from the airport and 30 min into Dubai centre. I also find the beach to be a bit artificial, but that is the case for most aspects in this town.

Venue and service is spectacular. Staff is world class!!

It’s expensive.

Tranquility of the place. Very nice landscaping and excellent service of the staff. The pool is exceptional.

Nothing

It was unassuming, beautiful and intimate. Everything felt easy and the kids club and Stella especially was great with my daughter. We had booked half of our stay at the Atlantis after and wished we hadn’t and could just extend! Our assigned ‘butler’ Andrei was efficient and very helpful.

The check in experience could have been smoother but otherwise very happy with everything.

Every thing

We like being out of the way, we normally stay JBR but it was so nice to relax in peace!

The restuarant lacked choice, but the hotel did say they are looking to improve that.

The service is second to none. It feels like you are on your own in the hotel and the staff treat you very very well. Its a great place.

Nothing this time. It was excellent.

it was an exclusive experience. It is a very luxurious hotel. The staff is very polite. everything was clean.

a little far from city center and deposit is a bit unnecessary but it is okey. The climate can be a little too hot in summer.

Truly exceptional hotel; only 90 rooms and 4 villas so very private and quiet. Very romantic if that's what you're after. Staff are outstanding and very discreet. The ambience is chill, relax and savour everything. Food outstanding in the restaurants. The pool is exceptionally clean.

Nothing at all

everything is just perfect, the rooms, the staff is amazingly pro & nice, the breakfast. I loved the gym (boxing, great machines and yoga classes), all the activities and the pool is really amazing for swiming. Literally you just want to stay in the hotel and enjoy each moment. The staff is doing everything for their guests to enjoy in a relaxed atmosphere. If we come again to Dubai, definetelly we will stay in this hotel.

only the internet is weak

Every thing pure excellence

North

The greenery and food, the spa and staff were very friendly

The kerosene lamps have an off smell

Amazing location, service and huge stunning rooms. One and Only to visit in Dubai.

Fantastic service, attentive, but not too heavy. Spacious, not too much guest, tasty and classy .

Beautiful property with large rooms. The staff are exceptional and go out of their way for guests. The food at the all day dining was very good and the buffet breakfast was always fresh

Everything was perfect

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Beautiful.

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