Fairmont Hotel Vier Jahreszeiten, Hamburg

Quality and friendlyness of the staff was amazing. Everything is luxury and history. Love the place.

Very luxurious and well appointed throughout. Fantastic level of service

The cold tap in my sister’s shower didn’t work, so she couldn’t have a shower (she should have reported this earlier)

The Best Hotel In Germany I have ever stayed, far better than eg HH Atlantic or HH Reichshof, also definitely much nicer than eg Berlin Adlon. I was for 17th time in HH and first time stayed there. Promised myslef to come back. Definitely I may recommend it as I tend to spend good 1m each year in various hotels across different countries and my stay in HVJ absolutely belonged to the most spledid ones:)

One minor minus => room door key system frankly speaking not fully reliable/ a bit outdated

Staff attentiveness - attention to detail and the high standard maintained throughout- The Grill restaurant produced a delicious meal - I would without hesitation recommend this hotel.

Nothing comes to mind.

Location is perfect, staff were amazing, housekeeping was spot on.

A little expensive compared to other 5 star hotels, a swimming pool would've been nice. We had an issue with the heater and wanted to turn it off but had to wait for 2 days cause it needed a technicial to do that and there was none during the weekend. I needed to go outside for a smoke from time to time and the room key was huge and heavy to carry but wasn't worth leaving at it at the reception for 5 minutes everytime. Despite that, we had a wonderful time and would go back again.

Gorgeous grand old hotel. Exceptional service. Such a lovely experience.

Such an iconic place to be... beautifully decorated for Christmas, most outstanding cuisine and bar, immeculate rooms and service. Great shower, supercomfy bed. Fantastic staff, on all levels. Happy to come back.

The master room switch... that diabolical invention... if your spouse uses it to turn off the lights in the room before sleeping, (as I couldn't think of any other way than switching each light off individually, and who does that these days?) a trip to the bathroom at night becomes an adventure... and not a good one... Alternatively, one could use "The Devil's Switch" to turn the lights back on, if only it wouldn't engulf the room in one giant super-nova, blinding everybody for next 4 minutes, whilst having to listen to once screaming banshee of a wife uttering profanities and curses in ones direction... Exchange the master switch please... or set it up that the individual lights can still be operated. In the bathroom for instance?

Place and restaurants

We gave a deposit using password which is ok but they charged more than deposit without asking to us. It is both illegal and untrustable because they did not solve it as they told so. The same problem happened two times same problem respectively First day this happened they say we are sorry, the system does it automatically and we will solve it. But second day it happened again and they said the same stuff again. Also they still did not solve it yet. Please be careful

The breakfast was good the location is good andthe restaurants at the hotel were very good

Everything

The service and the politeness of all the employees. There is still an old fashioned attitude about the hotel which is very refreshing

Nothing

Amazing hotel with fabulous staff. Perfect local.

the location, as we could reach all destinations in Hamburg with U Bahn and Bus. Also the Reception with help, complicated payment arrangements with foreign currency etc. Room always in excellent condition. And your top floor sun deck for afternoon tea and snacks, as well as your food seating arrangement outside along the Binnen Alster.

The hotel was very elegant and classy and the rooms were really clean and tidy. The staff were really friendly and helpful. The location of the hotel is really good very well situated and close to restaurants and shopping area

They need to modernize and upgrade their phone and TV. We couldn’t watch anything on TV most channels are in Dutch and we couldn’t log in to our Netflix or Apple TV as the TV is not a smart tv that was a bit disappointing considering the hotel being a high end hotel.

Truly exceptional hotel. Very luxurious. Caring staff focused on details.

Always a pleasure to stay in this remarkable hotel

Best hotel in Hamburg

The traditional features were the reason I came about

Checking out time too early

Location looking over the lake and fountain and close proximity to shopping streets. Warm welcome from the hotel.

Very old hotel. Small rooms and toilets . Outdated furniture.

Service Was GREATT we truly enjoyed our stay!

The beds were not that Comfortable obviously you can’t expect an Hotel Bed to be the same Comfortness as in your House but they truly could have been a lil softer!

All good, will return.

Very very good service

Nothing

Hotel location is perfect for exploring city. Property has lots of F&B outlets and staff were great.

Air-conditioning was not great and seemed to be set to turn off in the middle of the night.

Loved the ambiance of the hotel … it felt like an old palace with beautiful decor and large sizes of the rooms and bathrooms … amazing in every way!

Nothing.. everything was perfect albeit the rates were on the pricey side …

Excellent location. Our room has a balcony facing the lake which was lovely. Staff at the restaurants were all very nice and helpful. Food was delicious.

The receptionists and concierges were always seem very busy. Every time I went to the concierge desk, there was nobody there, so I had to talk to the receptionist instead for the same transport booking twice. Also, on the day of check out, at 9am, there was not a single bellman left at the entrance, so no one there to help with our luggages (There were like 10 stairs between the main hall and the entrance). This was not expected at a five star hotel. In the end, a kind managerial staff helped us to carry some of our luggages...