Four Seasons Hotel Yorkville, Toronto

It was ok but not ok

Overpriced me almost for everything I purchased and then gave me a shuttle service which I did not use and charged me 300$ on top . Then the manager gave me only 60% refund after I asked them like 3 or 4 times . The view was on the construction, I paid 1000$ a night and the service was not good!!!!

Good location and facilities

The room was not properly cleaned and there was no inspection, there was blood stain on restroom light swich, the shower head apparently was removed and wasn't installed back properly. God knows why the shower head was removed. The room had extremely poor noise insulation. I could hear people from next door talk, especially in the restroom. Then when the night comes, their noise disturbed me until 3am. Plus, when I asked for some water to be delivered to my room, I was greeted by that person's angry face and horrible attitude. Talk about customer service.

Location, cocktails & swimming pool

Gym & room

Asked for luggage carrier , it didn't come, told the staff can I check out at 1, she said it's ok, she came knocking at my door at 1.05, then I asked her to get me the luggage carrier , she forgot Had a family visit us, they didn't allow them to use the pool. Next time put in booking.com that kids cannot use pool outside 9-12 or 4-7, this is so stupid, why would I book a hotel with pool, that's for them to have fun.

The staff was exceptional, both with reservation and once we checked in. They were instrumental in giving my daughter a birthday she will remember for a long time.

Location n cleanliness

Valet parking

The hotel is spotless, modern, very well decorated and staff are fantastic.

We liked everything

Truly exceptional service everywhere in the hotel. Lots of little touches. The housekeeping service was one of the best we have ever experienced.

The bar area is busy with non hotel guests and so it’s a little difficult just to have a quiet drink.

Beautiful property, nice clean room, very comfortable bed and fantastic staff that go above and beyond!

Nothing

Breakfast should be buffet as there was no buffet breakfast

Housekeeping service

We booked one night at the Four Seasons. This was my second stay at the hotel and it was perfect. Cafe Boulard has a delicious lunch menu and room service for breakfast was fast and very good.

Hotel is very comfortable with excellent service . I think it overpriced and recommend to book rooms with breakfast included options .

Concierge service needs improvement

Clean, accessible to downtown, excellent customer service

Nice ambience. Attentive staff.

Simpler choice of menu items.

Very Clean Friendly Staff Food Was Lovely Fast and Friendly service

Staff is not fully trained. Often not responsive or they have no idea how to address or deal with customers.. bottom line here, it is crystal clear that they needed a lot of training to be up to the standard level of Four Seasons.

Staff

Arriving tired and frazzled after a long plane journey the staff at this hotel made us feel welcomed and chilled almost immediately. From Neil and George on reception to John the sommelier and all the waiters and waitresses we felt truly special. Our highlight was one of the best negroni cocktails to cap off a perfect night.

Nothing.

This is what one expects from a Four Seasons hotel the best service, rooms and facilities. Excellence on all levels.

Nothing.

My money got stolen, 900 usd from my room. The amount for the hotel was credited twice. Such an unfortunate end to what started off as a lovely stay. Very disappointed

The breakfast was excellent. Room service was fantastic & efficient and dining at the restaurant was excellent too. The staff were all very professional, polite & extremely helpful.

The location is close to the subway, many places such as Eaton Center and restaurants are walking distance.

room service and the bar are seriously over priced for what you get. not sure why a 4/5 star hotel is so cheap with small details like toilet paper which is the quality you expect to find in a truck stop.

Facilities and room

TV mirroring not working properly

the room full of dust and the TV is not working well and the water Pressure is too low

Staff and service Spa Location

The AC in the room is quite noisy No great view

everything was perfect. the moment I entered the hotel till i checked out i was covered with a big smile and comfort. Rooms are amazing location is perfect stuff are so kind and friendly and literally everyone is smiling.

nothing

Forget about luxury. It was not even a standard 5-star hotel. I felt like I had just booked a room at a 3-star hotel. *It was a last-minute booking. I arrived at 4:30, and the room was not ready till 6 o’clock!!!!!! I paid more than $900 for a night, but… *Bad smell in the room. *Hair drier without any nozzle attachment. *Heating could be set to max 24, not more. *No view from my room. view to other rooms!!! *Hair on the bed and floor. *iPad in the room didn’t work.

Breakfast wasn’t included .. there was not a big selection to choose from.

The staff, particularly the valet staff, were wonderful. Kind and very welcoming.

The hotel is beautiful

The front desk was not accommodating at all. I was travelling with my fiancé, and the booking was in his name and they tried to deny our stay due to the fact that I had my id with me in my purse and his was with the bell boy. Just made this extra complicated. Then the bell boy came so we could grab the id, and left our bags on the ground in the lobby, which I found super unprofessional. Obviously we then moved our own luggage to our room after we checked in. When we were leaving we went to the front desk to as them to hold our luggage, again the gave us a headache and said we had to bring it ourselves outside to the bell boy, meanwhile there was luggages ar the front desk and off to the side, which I found strange again. They couldn’t book us a single reservation, not even for the cafe downstairs for breakfast the next day. At first told us we could get late check out then called to say “sorry we actually have another guest coming in so you’ll need to leave exactly at 12”. I’ve stayed at many hotels for the same price or even cheaper and have been treated better. Maybe at this location you need to build a profile, but we have one at the hotel down the street and we will definitely be choosing to stay there moving forward. Very dissatisfied/ disappointed

Location / design / staff

Breakfast - expensive and inflexible

The four seasons are always Perfect with most things

The concierge could be better

the room was comfortable enough for 4 people

The staff at the Four Season goes above and beyond to ensure you have an amazing stay.

it was very clean, and the Yorkville suite was beautiful with a lovely view

I loved the bath and location!

well appointed and located. staff were excellent and our suite was fabulous. The pillows were sensational as was the comfort of the bed and living room furniture.

nothing.

Top notched Four Seasons standards in iconic location.

nothing

House keeping was a disaster

Location and front desk staff

Comfortable, clean, friendly staff, good restaurants, beautiful spa, wonderful pool area