Hotel The Ritz-Carlton, Hong Kong

I was totally satisfied that is why i extended my stay

everything was as I expected it to be

Everything! Amazing view! Nice location! Staff are excellent, totally worth the price!

Nothing

Almost everything except the interence of the hotel if you are coming walking from. Outside

Walking from around makrt to the hotle

A fantastic hotel with individual approach Spent our wedding anniversary there and it was an unforgettable experience! Highly recommended! The staff is awesome!

Fantastic room, very nice breakfast. Nice gym and pool

NA

The view was breathtaking, and our room was nice, a good space for our son to play. Great to work in the room, really nice bath. We arrived on mothers Day and we were surprised with co, a complimentary bottle of Champagne and cake, balloons, a welcome sign and cards, little touches, and chocolates, but the cutest was the welcome for our son, the tub had a sweet message and it was colored alongside a rubber duck. The staff was excellent, we were treated like royalty, and our room was tidy every time we went outside the room, multiple times a day. Everyone was so friendly and I think is an amazing place to get the kids to. The pool was really big and quite empty most of the time, very cozy with beds. I can not fault it! Was the best hotel we ever stayed <3

I think is a positive one, but I would have liked to be closer to some walking paths, but with this hotel, you don't need to leave the site much! Also, please bring back a kids play area!! That is such a good one for parents!

Everything. It was amazing. We upgraded to club at a discounted rate. Then got upgraded to seaview for free. It’s close to shopping and right above the train so had great access

Nothing

50sq Meters big room

Nil

Location

Room view

I stayed at 111 floor with overlook all building in HK. View is unbeaten and can not find any where

Waiting area for guest in lobby is less than usual

It’s probably one of the most amazing experiences, all from the building, breakfast and every detail is so well thought. The team is detailed and very thoughtful

The location requires a taxi to anywhere walkable

Perfect and high-end service - as expected. As our return flight only left at 23:45, the hotel offered a prolongation of our room until 16:00 without additional charge - which was very helpful.

Nothing - all perfect.

This hotel is amazing. Concierge Emily Chui greeted me as I stepped out of the car and took me directly to my room and did all check-in there. She gave me her number and was available to me anytime throughout my stay to help with anything I needed. Ozone bar, highest bar in the world, was terrific. Guest Experience Manager Adam Vayda made my visit to the bar memorable and special. Housekeeping services were personalized and exceptional. The view from my room on the 112th floor was amazing. There is a wonderful Hotel Ambassador, Joe Ku, who has been with the hotel 30+ years who is in the lobby to attend to anything a guest needs and just to make us feel welcome. I highly recommend the Ritz in Hong Kong.

Staff .. Service .. Amenities .. location .. everything was brilliant .. The views!!! .. I cannot say enough great things .. it's a real experience.

I didn't like that someone took me up to my room .. I felt little bit uncomfortable about that .. but I understand that's part of the process .. just not my personal style ..

The service is beyond average. One of the best is the world.

Excellent customer service! I was delighted that my early check-in was possible. You saved my day! Also fantastic view!

I probably had the most thoughtful morning call ever. Reception told me about the weather and so on. Had a fabulous stay

Location is close to museums and the harbor, and the area is not overcrowded.

Beautiful location with the view and very modern amenities, authentic , friendly staff

None

Property was amazing incredible hotel w spectacular views pool was amazing and the service was beyond expectations they cared for every aspect of my stay FANTASTIC SERVICE

The only thing I didn’t like was the use of the strong perfume smell in the lobby and hotel a little bit would go a long way but for me was way over the top

Lovely hotel really central and very relaxing which is what we needed to break our trip.

the room is super clean. Staff services are great. location is perfect.

the breakfast is bit boring and not too many choices.

Very great service! Good location, good staff n good facilities.

The breakfast is bit boring

Our entire stay was absolutely amazing. We decided to upgrade to the corner room and it was the best decision ever - the view over Victoria Harbor from the 117th floor is simply magnificent. The pool is also extraordinary, as is the entire hotel and the experience it provides. We can't say enough about how attentive and helpful the staff were, taking care of even the smallest details (like leaving a souvenir bookmark on my book by the cleaning staff, or sending over a bottle of wine when our shower had a small malfunction). Thank you!

All perfect from the moment we entered the property, location-facility-room-view-Club Access- list is endless….. Full marks to the team to put their utmost efforts to make our stay so pleasant and memorable.

All perfect🥰

Buffee 5times / day

Nothing

lovely, spacious room with beautiful views!

The excellent service and friendly staff 👍

None

Everything, but most of all is the staff. Everyone I've come in contact with, either in person or over the phone, is so friendly, professional, and helpful. They are truly the asset of this hotel and what keep the guests coming back time and time again. I indicated in the booking that I was there for a weekend of the birthday celebration. The hotel staff decorated the room to give me a lovely surprise when I checked in. They also sent a complimentary birthday cake, with a hand-written card and a lion 🦁 soft toy. These gestures are very thoughtful and made my stay there special and memorable. I really appreciated it.

If I have to point out one thing, the interior feels a little dated.

easy access from International Airport by AirPort Express train. Great room views of Victoria harbor.

There can enjoy the beautiful Hong Kong

Nil

The staff! Every single interaction was one of the best service experiences I've ever had in a hotel. The ladies and gentlemen knew what I needed before I did, and the extent to which the staff go the extra mile without being prompted is truly outstanding. The hotel itself is gorgeous with excellent facilities. Daqueen in the spa is truly outstanding at her work - knowledgeable and kind. Mike at Tin Lung Heen was outstanding. The ladies and gentlemen at reception are the most helpful I've ever experienced. I was lucky to be upgraded to a room with a corner window.

That I had to leave. This place feels like your close friends welcoming you into their home.

staffs were excellent. Specially Manager May was very helpful . Restaurants are top class well decorated. And the view is breathtaking-

I think too many staffs.

Perfect view, clean room, amazing bathroom. Amazing!

All good.

Everything. It’s the best hotel in my life. Panoramic view from the suite was the best I’ve ever seen. Service, food, staff, cleanliness- everything was great. We certainly come back again!!!

nothing to complain about

Room was spacious with 270 panaroma view (though have to wait for an hour to get our room) and staff were fantastic

Breakfast was still a bit below expectation. Not too many type of food there, seen much less than that of Shangri-la.

Great location, hotel facilities, astonishing view from room

There were some problems with restaurant reservation: started communication via email, got a nice recommendation, but couldn't manage to finish booking because got no answer to letter with chosen time so I had to arrange a dinner via website. In the end the dinner was great but still communication could be more convenient.

exceptional 7 star service and breathtaking views of Victoria Harbour

the staff was amazing

a little pricey

high up with complete harbour view

a bit tired looking , needs refresh! no weighing scale and sewing kit in the room ??

Very good service and helpful staff. The food was very good.

I loved the attention to detail, even before we got there, the hotel staff had already helped me arrange some things.

Absolutely nothing, the hotel is flawless, the property and the staff!

swimming pool was breathtaking. great personal, chef neck chand was incredible! delicious food

Nice view and friendly smiley staff members.

Nothing

Ritz Carlton has always been known for outstanding customer service. This stay was no exception, all the staff was amazing, they were attentive and anticipated my needs (I'm 7 months pregnant).

This is ju

Everything. A truly exceptional experience from the moment we arrived at reception.

Maybe the pillows? They were too soft for us, but they have a few types available as replacement so this was easily resolved by calling housekeeping.

fantastic location and room very attentive staff made wedding anniversary celebration perfect

The staff's attitude is perfect!!

It is the tallest hotel in Hong Kong. My suite was on the 109-th floor. The suite has large glass windows looking out upon Victoria Harbor. The view was breathtaking. Hotel staff was exceptional - very friendly, helpful and accommodating. Due to Covid there were some changes and adjustments from normal operations - specifically, the Club moved back-and-forth from the 102-nd floor to the 116-th floor a few times. I prefer the big Club room on the 116-th floor.

In normal, non-Covid, times, there would not have been any negative. But because of Covid, there were the ubiquitous bar codes and other Covid-related silly requirements. When entering the hotel, you must scan a bar code, then when going to the hotel restaurant, or the Club, you have to scan another code. But that is not all, you not only have to scan a code for entering the restaurant, you also have to scan your vaccination code. I was not vaccinated in a country that provides a bar code for the vaccination. My vaccination was in Thailand. My vaccination record was a little booklet. And I had to carry that with me at all times to show hotel personnel. The more annoying thing was that each time I entered the restaurant or Club, I had to show the vaccination record - as though maybe my vaccination would disappear or change from one day to the next. Now, I realize that this is not the hotel staff's fault. Rather the Hong Kong government created these silly requirements and the hotel is obligated to follow them. The only additional negative is the very high price.

The staff are amiable and really cater for our needs!

/