Resort Delano at Mandalay Bay, Las Vegas

Have stayed here a number of times before, so like the familiarity and the fact that it’s quiet for Vegas

My room looked very tired and in need of a refresh The carpets were very stained, the furnishings looked like they needed replacing This was nothing to do with housekeeping as my bed, towels etc were always well done

The room was extremely clean, the housekeeping did a truly fantastic job! The room was also very quiet - we heard no one else. The air conditioning was fully functional, and cold. The front desk staff were very patient in dealing with a diverse amount of requests/demands from guests. They kept their cool when people were impatient.

They did not have the room we booked on Booking.com, which was disappointing. We ended up in a lesser room, with not much of a view. We specifically booked the room based on the view, of the Strip. We ended up paying less but would have loved the view we spent time choosing. The front check-in was very friendly but the process was slow. There was often only 1 person working. For any changes, the front desk staff needed to "talk to the manager", either by calling them, or walking away and into a back office. We needed our keys redone at 1am - they stopped working at one point and to do this the desk staff had to "talk to the manager". I felt bad for them, tbh. The front desk staff were doing basic hotel things, not sure why every request needed manager oversight. Still, a great stay and we'd stay there again in the future.

I did enjoy my stay. I think this is the second time i stayed with you - first time for work a while back. Rooms are clean and spacious. I like that everything is nearby,

I think that the resort fees are ridiculous - everywhere - not just at your hotel. When asking about what the resort fees include, basically the front desk agent said local phone calls. No one uses the hotel phones anymore as everyone has their own cell phones. Also, every time i went to the porter's desk, they seem to vanish into their office. The Uber pick-up line was a bit confusing. two separate areas for drop offs and pick ups. but the Ubers would all just to to the drop off area to pick up passengers.

Beach Hotel seems quieter and more family friendly compared to other hotels

Not enough towels in the hotel rooms Not enough fridge space

Everything about the hotel was exceptional, the room was clean, the staff friendly.

It took too long to check in, not enough staff was available. Wish there was a little space for my stuff in the refrigerator without having to pay a $50 daily fee. Even economy hotels provide a refrigerator in rooms for guests. Having a refrigerator with high priced snacks only and no extra space is a bummer.

Enjoy the ambiance and the fact that rooms are suites. Service at the pool was excellent. Meaghan was our server, and she did a heck of a job. Always hustling, smiling, and courteous.

Rooms are starting to look a little worn. Long walk to the pool. One of the reasons we stay here is for the private Delano pool. Very disappointing that they seem to be letting everyone in the Delano pool area, resulting in overcrowding.

Clean and spacious

Reception staff not very helpful

I likes the Mandalay Bay’s Pool and Beach! The rooms were clean and staff was nice as well!

The ease of walking in/out and to my room.

Seems like this hotel has cut a few corners since my last few visits. Not big things but I still noticed. I'm expecting an experience for the exclusivity and cost. What I see has slipped slightly to the previous 8-10 visits I've made here. Examples of small slips are $14 for a Keurig coffee in the room with powdered cream and sweet & low... no thanks. The staffing to support a simple call downstairs (waited 2 of 2 times needed) and not getting contacted when my room was ready (after pre-checking in at 8:30am). Again, little things. What caused this review most was the smarmy manager reaction to me casually bringing up a few things I've noticed (i. e. how they slippped a bit). For credibility, I turned down a $100 Food/beverage credit from the concierge before talking to this manager. It was not about me getting free stuff, it was about me telling them they have slipped slightly so they can fix it if they care. I've stayed here at least 8-10 times, so I think I might have a base of standard based on previous stays. Seems like this hotel has a bunch of emplyees working and trying without any managers "managing" to drive the premium and quality message for the price they charge.

The room was fabulous. The extra sitting room was very useful with kids. Great restaurants. The proximity to Allegient stadium couldn’t be beat and closing off the street to walk across was so convenient. Access to the Mandalay Bay pools and other MGM hotel parking was great

The weighted minibar fridge was ridiculous. You couldn’t even put water bottles we bought ourself in the fridge or it would cost $50. I don’t need the booze in there but it would have been nice to have a fridge to use. A separate shower from sink area would have been useful so everyone could have gotten ready.

Ambiance of property was nice. Nice clean large bathroom. Appreciated the Suite. Lots of TVs, comfy beds and linen. Great pool area, beach, river, etc. Too bad they charge for shade. $50 for an umbrella space. $400 for covered cabana.

Had to battle large moths in the room regularly. Seems like staff were familiar with the issue. They did not come to help but immediately issued a credit. We swatted moths nightly before bed. Not fun. No fridge access, expensive water. Prohibitively expensive to eat and drink here. Coffee, banana, and a muffin at the lobby coffee shop was just too much! Be prepared to budget large for even the simplest restaurant meals.

Sophisticated property in Las Vegas, not themed or fake.

Restaurants

location. security garde, professional staff

not clean- overprice - need maintenance

great location. spacious rooms.

bathrooms a little dated. no proper room service.

location

having to travel to another floor to get ice because the ice machine was broken on my floor.

Large rooms

Check in was hard to find. Sky fall lounge did not honor our reservation

Clean, well equipped, spacious. Liked the white noise machine and air filter. Nice to have the second room with a sofa and desk to spread out.

Would have enjoyed reasonably priced coffee in the room and the ability to put things in the mini fridge.

cleanliness

room wasn’t ready on time

Lovey decor in the public areas, spacious room and nice to be in a hotel which is outside the main casino. Easy access to all facilities of the Mandalay. Comfortable bed.

My “Mountain View” room on 4th floor was essentially car park view. Need robes in the room and the Aircon is pretty average and either too cold of blowing a strong draft over the bed, neither of which is ideal

Problem is I’ve stayed at the Delano in Miami and that was AMAZING! This one just did t quite live up to that expectation, but was great for the value

I liked that it is at the end of the Strip and a bit removed. LOVED walking down to lobby and it wasn't smoky and there was no slot machine noise.

You can DEFINITELY step up your product game. The shampoo/soap/lotion - do better.

Everything was great, the room, location and cleanliness.

I hated that I had to pay for water in my room after paying over USD 500 a room nigh?

clean, friendly staff, spacious rooms

dark in the Halls but the most irritating is the noise of running pipes at times

Nice modern hotel, stylish, calm, spacious suites, clean, huge bathtub, tv (3 in the room including bathroom). Some good dining options.

Location is on the other side if the strip which is both pro and con (in my case it was better thus way as the hotel was nicer then many on the strip and Uber was convenient). Could be some more breakfast options available (delaya was often closed , yet coffee house was great). Would be nice to have a kettle and a couple of tea/coffee bags in the room.

Loved the property very good location for allegiant stadium access.

Proximity to strip and other event locations.