Grand Ferdinand Hotel, Vienna

Great central location, modern and comfortable hotel with great roof top bar and restaurant. All the locations of museums, opera house, galleries and restaurants were short walk or metro ride away. Very convenient indeed. Staff all very helpful and obliging.

Overall hotel was very satisfactory.

We have been here exactly one year ago. In this time we wanted the same place again. Excellent experience including a lunch by The Meissl & Schadn restaurant and a wonderful breakfast on the terrace. Thanks a lot

Perfect location, amazing roof top restaurant

Fantastic location, lovely rooms, fabulous breakfasts!

Would have been nice to have had welcome pack in room with information and menus for dinners.

The room was large and comfortable. The location was great for our first trip to Vienna. The staff was friendly and helpful. Breakfast was amazing and the breakfast room is beautiful.

Room was great, bed and pillows comfortable. Shower was amazing. Pool deck was lovely in the hot sun. Staff were great, good English and helpful. Photos from the rooftop Pool.

Pool deck drink and food proces were crazy expensive.

Location. The horse on the lobby. Roof terrace.

Nothing special.

The style of the hotel was really nice. Breakfast included in the price was very good. Staff super kind. Location perfect.

Great location

Fantastic roof terrace and pool. Quality of service extremely good! Fabulous breakfast!!

Bedroom quite dark.

Comfortable, very good location and very good staff

Like everything

Location

Shower in bedroom

Location, cleanliness, good restaurant were all very good

Room is smaller and shower is in an unusual spot in the room

The location of this hotel was amazing as we were there for only 1 day layover heading to our next location.

Location

Nothing

Breakfast Atmosphère Location

Don’t like the washing sink within the bedroom Have seen better cleaning service

The room was uniquely decorated, a great size and use of space. A quiet hotel with extremely helpful staff.

Nothing

The food was really good. A good selection and the setting on the roof top was excellent.

Great location. Helpful & friendly reception staff. A couple of dining options and bar with great view.

A small gripe, but we had to ask for milk on 2 days straight - can’t see why housekeeping can’t get that right. Replenish the mini bar stocks. Just a nuisance. We had to wait ages for a glass of wine at the upstairs bar. It shouldn’t take over 10 minutes to receive a glass of wine. I felt sorry for the bartender as he was getting the drinks & table waiting. That never works… there was plenty of staff around. Just not allocated to helping him. Consequently we didn’t go there again, opting for an alternative venue.

Very clean. Room had a refrigerator. Property was easy access to main areas

Room did not have a desk so only place to work was on the bed.

Rooms where lovely and big. Location great- rooftop bar and restaurant great addition with plunge pool to cool off

Nothing everything was great

Location & rooftop pool and views.

Location was great. Room was nice but small with the sink inside the room. Roof pool and restaurant were fantastic.

Roof top bar

good location, easy access to public transportaion

Small rooms, shower in room, rude waiter

This place is 100% exceptionally amazing. The location, the room, the staff, the price all perfect. We absolutely loved this place. Both restaurants the food was outstanding.

Nothing to dislike here

- Location Location Location

- small room - shower box

Room was lovely and well presented. Very clean. The only problem was the Air con did not work that well so was a bit stuffy. Loved the breakfast and pool area. Very boutique like and the views over Vienna really nice. Would definitely recommend and stay again.

Just the air con not working that great. Otherwise the hotel was lovely for a short stay.

Lovely atmosphere

Expensive

Every thing was amazing here!!! The staff, location, room, pool and breakfast! Need to go back!!!

none.

Gorgeous hotel, friendly staff, great restaurant and bar, beautiful rooftop.

Facilities in the room very basic - no kettle or any space to keep clothes/bags for example. I paid extra for a room with a view and the ‘view’ was just the back of the hotel and surrounding buildings, absolutely wouldn’t have paid extra if I’d known. Also we had to make our own bed and had two single mattresses for our double bed, which felt more like a hostel.

Location, decoration

Restaurant is good, the rooms however depends which it located outer rooms facing the street is satisfying, the rooms facing inside where staff and/ or logistics passed by is a bit noisy in my experience.

Very beautiful hotel in the center of Vienna. Breakfast was amazing at the top floor restaurant with the panorama view of the city. Recommend

Everything was perfect

The location of this hotel is excellent. The staff could not have been more helpful and the room was very comfortable--great stay, 2nd year in a row and if we come back to Vienna next yr we'll stay here again.

Great location and roof top dip pool was great for the very hot weekend. Breakfast was stunning on the terrace.

Perfect location, delicious breakfast! Loved the design of the hotel.

The pool was nice. It would be even better if the area was truly smoke free.

What a property, rooms were exactly as per the photos (although a little more worn). The location was simply excellent. Couldn’t have been more perfect with access to everything. The aircon was great. The beds were comfortable and we loved having two separate duvets. It would have been nice to have had the tea and coffee replenished without having to ask. The staff at the pool bar couldn’t have been more helpful, nicer or more friendly. Always with a smile they were lovely. The pool seating area was small but functional (as in the photos) and offered amazing views as well as the perfectly cooling dip in the water. It was a shame however that they didn’t serve the full snack menu whilst we were there. The restaurant downstairs was great, delicious food, good service and reasonably priced. The only reason we gave a 4star for staff was because of one woman on the reception. She was simply rude and couldn’t have been less interested in guests making it quite uncomfortable. Luckily she was only there one day of our stay. We will definitely be back and recommend the hotel.

We felt that the rooms could have been swept / cleaned better daily. Just bits on the floor and in the fridge from past guests. The one lady at reception couldn’t do with some service training from her peers.

Location and style

Excellent

Everything. Location, very comfortable and clean. It was nice to have the pool after a day out and about. Lots of r restaurants close by.

A beautiful hotel, the rooftop bar and pool are exceptional at night and during the day, where you have you breakfast too. The staff is very kind and helpful.

Amazing roof top, for a super breakfast. Also dinner should be fantastic (we did not had chance to try)

None.

Small room with no "salle d'eau", no privacy for a shower, brushing teeth, etc with the sink a meter away fork bed

We were therw for one night while travelling. We enjoyed the reception, the room is small but comfortable.We actually liked the shower and sink in the room, have seen it in multiple hotels and it feels different (which a hotel should be when compared to one's home). Parking we found on the street free of charge (weekend). The location is brilliant, a stone's throw away from everything important, but still quiet and elegant. The rooftop pool is a nice touch and a great view. There were no bathrobes in the room, but reception sent some over immediately so that was appreciated.

Some points to improve customer experience: 1.The bathrobes and slippers were rather small. I am 170 cm and the robe was just a tad short on the sleeves, my husband is 185 and he looked like someone had shrunk his in the dryer. No a big issue, but it would be a nice touch to either go bigger on the sizes as a general rule or do his & hers robe and slippers. 2. Opening the bathroom door was like playing russian roulette. It's set so stiffly that it almost clamped our fingers each and every time. 3. Maybe consider offering a pad of paper and a pen, maybe mints or chocolates on the pillow, a feedback form, some welcome message in the room - small gestures go a long way.

Perfect location, restaurant on the roof, delicious breakfast and the design of the hotel. Everything was clean and convenient.

We couldn’t got the parking near the hotel so we used the public parking.

New designed rooms. Well maintained and clean. Location is bang on city center. Roof top restaurant is nice for breakfast and also for dinner. On same floor they have open swimming pool . Small but good just to kool off yourself during hot summer.

I booked double room for 3 of us. Room was quiet small in compared to other hotels what I have experienced so far.

Small gym, restaurant smell

Location is everything. Near Michael’s gate, it is located on a pedestrian road so no traffic noise. The building dates from the 12th century but is quite modern. The room and bath are well appointed. The breakfast was exceptional: wide variety of quality food, cloth tablecloths, and very attentive staff.