Hotel Bauer Palazzo, Venice

Room was beautiful with excellent view of Grand Canal. Mentioned that we were celebrating our anniversary and were greeted with prosecco and strawberries upon arrival. Room had large walk in wardrobe, large bathroom including bath.

Bar prices expensive but probably no more than normal for a 5 star hotel. As on south side of Venice cost to travel from airport/train station need to be accounted for to get to hotel. Albeit very close to the San Marco Vaporetta station, if you don't know the area could be difficult to find when dragging luggage around as well. We prebooked a water taxi from the airport direct to hotel which cost in the region of £100

The staff and service were excellent.

As beautiful as the hotel is I can understand why they will be undergoing a complete renovation. Updates for the elevators, bathroom finishes and bedroom decor are needed. We would enjoy returning after the 18 month renovation is completed. Thank you kindly!

Was looking forward to dining at the restaurant but was turned down because I had not made a reservation even though there were several tables free when I looked again from across the bar where I was sent to and told I could get something light there to eat. At the bar, the focaccia was very pricey and I wished I had just gone out to enjoy a hearty meal outside for that price and where there are plenty of better choices.

location services spacious

rooms need refurbishment they r old

perfect location, breakfast ok, as a hotel of this standard has to be

rooftop sometimes open,sometimes not open unfriendly waiters ,with lots of attitude but no interests for their customers,despite the high prices on the menu. This was the only negative experience, and it was no coinsidence ; been there 3 times : 3 times same attitude.

perfect location huge rooms lovely breakfast

Fabulous location with super ground floor terrace and rooftop terrace. Good varied buffet breakfast and friendly staff.

Poor Wi-Fi connection in our room but perhaps to be expected in an old building. Had to go to public areas to get good connection

Wonderful location, helpful concierge, comfortable beds

Food on the downstairs terrace was very average - go for a drink to enjoy the view and then get lunch or dinner elsewhere!

The concierge here is excellent and went out of their way when I lost my cell phone to help me get it back.

everything was excellent other than having to figure out strange light switches.

location

location

nothing not to like

Luxurious, spacious and great location. The hotel staff service was excellent. The outdoor balcony restaurant for breakfast and aperitivi was simply out sanding, as was the breakfast buffet.

Nothing

Great staff and spirit

n/a

Great location and beautiful rooms!

Nothing - it was great.

location is excellent. near st marks square

constructions across the street there was some noise

Excellent location, beautiful rooms. Professional, helpful and friendly staff.

Bauer is well-known in Venice as it comes with considerable heritage. And you can still sense this heritage in the building, in the old decor, art deco furniture or art. It has an atmosphere, even though it may come off as a bit gloomy. Value for money, however, is hard to beat, especially if you book early. Location is fantastic, just a stone's throw from piazza San Marco and the hotel has its own gondola stop, which means you arrive in the motorboat directly to its doorstep. Very, very convenient. Room was fine and bathroom had excellent size - even bigger than the living/sleeping area - equipped with both a tub and separate shower. Personal care products are replenished daily and smell very nice. Breakfast has a good selection and you can always place special orders for eggs etc. Service staff is qualified and pleasant. Terrace where breakfasts are served (+ a bar service during the day) is really lovely and typically not very busy so you can catch some respite from the crowds of Venice in the summer. Rooftop bar is the highest in Venice and offers remarkable views (even if drinks come at a premium).

Some of its advantages - like heritage and history - are also drawbacks as the hotel looks a bit tired and outdated, and some furniture needs fixing (or rather a complete update). That said, it is already due for a refurb starting this November and will be closed for subsequent 3 years, so you can really ignore this comment (it's for the archives). Looking forward to seeing its new incarnation in 2025 :) Restaurant at the ground level is, unfortunately, not up to standards and prices. Steak I ordered was burnt (how can you burn a grilled steak? seriously?), other dishes a bit heavy and unbalanced - certainly not worth the premium price. New cooks/chef are needed.

The location and eating the lovely breakfast outdoors on the Grand Canal!...amazing.

The superior room was absolutely fine the shower excellent but it faces an interior courtyard

An excellent breakfast was right by the lapping water and boats. The light on the historic skyline across the way was stunning. The San Marco vaporetto stop could be reached without stairs.

The crowds in August where too much but it was a central location to easily reach less crowded spots in all directions.

location and polite staff

everything! fantastic experience !

The hotel is beautiful and a great location on the grand canal close to San Marco where we spent most of our time, while still only a 15 minute walk to the Rialto bridge and the other districts of Venice. The concierge was great, booking us a water taxi right off the side of the hotel to take us to the train station when we left and recommending a gem of a little restaurant for lunch not too far away. The rooms were classic Venetian and the roof top terrace for Aperol Spritz was a beautiful end to the day!

Nothing to complain about

Amazing location. Great value for money. We had a room with views of the venice dome and water. Great breakfast, very friendly staff.

A wonderful location right near San Marco Piazza but tucked around a corner out of the crowds. beautiful terrazza for meals, drinks, coffee overlooking the canal and lagoon. beautifully appointed, fabulous food, great staff. will definitely visit again.

The location was perfect. The suite was perfect for us.

We loved the location! we loved our spacious room!!

The hotel doesn’t provide you a transportation from the parking area..

Staff were excellent. One night I was having pains and thought that the pharmacies were closed, the woman at reception called around and found an open one that I could go to to get painkillers. They just go above and beyond here. The bars are beautiful, the beds are so comfy we barely wanted to leave the room. Excellent location.

Our room didn't really have a view, and I felt the prices in the mini bar were extortionate even for a 5* hotel!

Fantastic location right next to San Marco Square with great views - especially the terrace overlooking the water where gondolas and boats would pass. Spacious room/suite (although it of course didn't come cheap), very clean and very good breakfast in lovely dining room / terrace next to the water with amazing views.

Some of the service was hit and miss in terms of the speed (we waited a very long time one day to be served coffee at the terrace bar) although the staff were always very polite and cheerful. Some of the areas in the hotel could do with updating a bit as they look very worn. Small point - it was a little strange that there was no coffee / tea making facilities in the room or an iron - although I understand that this may have been due to fire regulations in Venice (rather than them making you use their services!). Room was a little noisy in the mornings as hotel is right next to the gondola / water taxi station (which is of course convenient) and they were also doing some building works nearby.

Nice hotel. Easy walking distance to shopping, restaurants. Beautiful outdoor dining on the canal

Room faced a wall.

The epitome of luxury! My husband and I travelled to Italy in August for my 40th birthday and I planned to have my actual day in Venice. In researching places to stay, the Bauer caught my eye, with its spectacular location and photos of the rooms showing the beautiful rich colors and fabrics which give that real romantic and luxurious appeal. I couldn’t resist and booked a suite for 3 days. As it was a milestone birthday, I wanted something special and boy, did I get it! On arrival to this beautiful hotel, we were met by the warm, friendly staff who checked us in and walked us to the elevator, where we were advised we had been upgraded and I was wished a very happy birthday. The suite was something else, with a small balcony overlooking the terrace and canal, separate living area, enormous bedroom and bathroom, and decorated in beautiful gold tone fabrics. I felt like I was in a movie scene when my husband popped the cork on the champagne, left as a welcome / birthday gift from the hotel, and opened the balcony doors to watch and hear the gondoliers singing in the canals. What an exceptional experience! From the moment we set foot in the Bauer, we were catered for hand and foot by the incredible staff, from reception, the concierge, breakfast staff and terrace staff, everyone was so attentive and more than happy to assist. Everything was perfect, such a beautiful experience and one I will never forget and treasure forever! Thank-you to all at the Bauer, you will always have my recommendation as the number 1 establishment to stay in beautiful Venice and I will definitely return.

nothing!!

Most staff were friendly and professional. Rooftop bar and restaurant spectacular and food there was excellent. Breakfast on canal-side terrace also a real Venetian experience. Rapid access to shops and museums.

Room’s faded luxury not ideal for older guests. Struggle to climb in and out of shower in the antique bath. Poor recharging facilities for phones etc..

Our rooms were all together as requested, so thank you for that. The rooms were ok, not amazing but satisfactory. The front desk staff were very pleasant and helpful. Service generally was very good. The location was very good, in the centre of the main tourist area, with a Gondola stop right outside the front doors.

The price of the drinks at the roof top bar and the cost of the breakfast. We had four standard bottles of Peroni, four cocktails and two bottles of water, this cost 242 Euros! At a cost of £300 per night, I would have thought a simple buffet style breakfast should be included. Your charge of 45 Euros per person is in my opinion excessive, especially as you do not offer a menu service.

everything- most importantly the staff are exceptional! the hotel’s location is the best, and the hotel is immaculate!

that we couldn’t stay longer as we were heading home

Fantastic water location. Restaurants were amazing. Staff was wonderful. Room was beautiful.

Rooms were very comfortable and extremely quiet. In a great location, 3 minute walk from St Marks Square and Basilica.

nothing

This hotel is absolutely amazing. My partner and I were so overwhelmed when we arrived. The room was huge with a very comfortable bed, amazing decor and massive bathroom and we barely heard any noise from other guests. The front desk and concierge were so helpful and knowledgeable. The location is fantastic being about a two minute walk from St Mark's Square and right on the Grand Canal, we even got a water taxi to the airport right from the hotel. We also had dinner in the restaurant one night which was absolutely delicious and an amazing view of the water. I can't recommend this place enough.

palatial hotel in a beautiful city. Complementary breakfast was amazing. Great service from staff

nothing

breakfast was stunning, location of hotel was great

view from room, there needs to be more than 1 toilet in reception. air con in room is ineffective as covered by curtains. honeymoon package was not worth €160 as it is just a €40 bottle of champagne and some petals on the bed and a couple of strawberries. Rooftop bar was lovely but extremely overpriced.

superb location, nice and cool room, very good restaurant and breakfast buffet

This is a class, luxury hotel.

Pigeons at breakfast

The location was great! We could walk everything and did not have to use the expensive water taxis. Lobby is very old fashion, Italian chique but perfect for this location. The terrace at the Grand canal was lovely too. Rooms were clean.

They couldn’t manage the crowds at breakfast time. Often you would find empty fruit platters, empty scrambled egg shaving dishes, ect. Also sometimes hard to find a clean table. The many doves are also a challenge for the hotel. Another thing that I didn’t like was the drink prices on the roof terrace. Cocktails €30 and a beer € 20. We only went there once although I visioned us ending our day there every night.

great position, service and hotel. enjoyed the stay.

loved it all.

Location and kindness of the staff

Price for having breakfast € 45,00 per person seems to much

amazing location with beautiful outdoor spaces

no view from room

really enjoy everything, room is fantastic and top service.

Food, room, location, etc.

Please change or renew the thermostat box for air conditioning in the old part of the hotel. We had some issues trying to identify how it works :-)

beautiful location

great service.! great location.!

Great location attentive staff and five star breakfast

location