Hotel Bauer Palazzo, Venice

This was by far the best hotel we stayed in during our Trip to Italy. You can't beat the location of Bauer Palazzo. The lobby is right in front of all the designer shopping in Venice but also in tucked away enough that the foot traffic isn't too heavy in front of the hotel. The hotel bar is right on the Grande Canal so we enjoyed having a cocktail out there before dinner. The room was very spacious (particularly for a hotel room in Italy). It is also a very short walk to St. Mark's Square.

The only negative about this hotel is that our particular room was right above the area where people were getting on and off their gondola boat rides. So it was pretty noisy starting around 10am until the evening. But it was part of the charm of Venice I guess.

everything. ms. Angelica at the reception was lovely and very helpful

The hotel is run down, rooms are very small, the beds are old and too hard. The bathroom was dangerous, bath was very slippery. Some staff was helpful and friendly, some were very rude.

The rooms were not 5 star caliber. And some of the staf was very rude.

central location

room was cramped and no air conditioning therefore uncomfortably hot. no replenishment of basic toiletries or towels etc

Property is dated, really below par for the rates. Room stuffy and frankly smelly.

see above

fabulous

crowds not your fault

Can‘t find words for this perfect Hotel: A true fairytale in a wonderful city. Incredibile! Thanks to the whole staff: Well done! Chapeau! We‘ll be back!!

some of the stuff in the hotel restaurant don’t know to speak English and speak with us Italian instead which is so weird for five stars hotel

A stunning location right in the heart of San Marco. Excellent views from a large spacious suite. Service was excellent you definitely get the 5 star experience- living the dream. Nothing was too much trouble and the concierge team were phenomenal.

It was all great. A Venetian hotel with all the historical features and modern comforts

Location was great and the terrace was wonderful for breakfast.

Our suite was very dark and lights needed to be on all day. The rooms smelled stale but in opening the windows I let in mosquitos so made matters worse.

location

location

Old, dark and very dated.

location was excellent

a 5 star hotel with none of the 5 star experience or service. breakfast was included in room rate yes it was a 15 euros to have it delivered to the room. Ordered 2 coffees to the room and the delivery charge was more that the cost of the coffee. No iron as it was deemed a safety issue but they would happily press for a ridiculous extra charge. Mini bar cooler didn't work. We forgot our charger and hotel had none and no adapters to offer. All staff very rude and everything seemed an effort. Very disappointing given the price paid.

Lovely, old-fashioned hotel right on the Grand Canal. We got a good deal as we booked a year ago, so for us it was good value although I see that prices have risen significantly. Throughout our stay the staff we met were friendly and efficient but unobtrusive. The breakfasts were great but we didn't eat there otherwise. I believe the hotel is soon to undergo renovation and I hope they don't lose all of the beautiful old features like the deco room numbers and doors.

We were happy with everything. It's a minor gripe but having a double bed rather than twin beds pushed together would've been preferable. .

Fabulous location. Breakfast on the terrace was amazing!

The bed was a little uncomfortable.

Breakfast is exceptional

Beautiful hotel , central location

location services spacious

rooms need refurbishment they r old

The location is really ideal and the view from the breakfast room is surely one of the best in all of Venice!

The hotel receptionists are absolutely not doing their job properly, especially for an establishment of this standard. They are not listening and do not particularly seek to provide answers to customers. They are expeditious, they do not take the time to present all the services that customers can benefit from within the establishment. Some of the benefits of the hotel are inaccessible anyway. The hotel is supposed to have a rooftop restaurant on the top floor with a great view! Except that the restaurant is permanently privatized for events. In 7 days, there has not been an evening where we have been able to dine there... And even worse is the cleaning staff, it's the first time I have a such bad experience with a hotel employee. One evening on returning after a day of visiting, we find that one of my companion's perfume bottles is broken and the cleaning staff has tried to hide it. After a complaint to reception, nothing happens; reception doesn't do much. I had to complain several times insistently to the reception so that they ended up offering to reimburse me for the bottle. (Except the bottle is irreplaceable, it was a creator gift) In addition, during the continuation of the stay, we began to notice thefts... Thefts of beauty products, in particular.

perfect location, breakfast ok, as a hotel of this standard has to be

rooftop sometimes open,sometimes not open unfriendly waiters ,with lots of attitude but no interests for their customers,despite the high prices on the menu. This was the only negative experience, and it was no coinsidence ; been there 3 times : 3 times same attitude.

perfect location huge rooms lovely breakfast

Fabulous location with super ground floor terrace and rooftop terrace. Good varied buffet breakfast and friendly staff.

Poor Wi-Fi connection in our room but perhaps to be expected in an old building. Had to go to public areas to get good connection

Wonderful location, helpful concierge, comfortable beds

Food on the downstairs terrace was very average - go for a drink to enjoy the view and then get lunch or dinner elsewhere!

The concierge here is excellent and went out of their way when I lost my cell phone to help me get it back.

everything was excellent other than having to figure out strange light switches.

location