SoHo Metropolitan Hotel, Toronto

Location, heated floors, big room

The staff were amazing, nothing was too much trouble. The rooms were large and well equipped, the bathroom was luxurious and had everything you could possibly want.

There is nothing to dislike about this property.

The concierge service was second to none. Vika went out of her way to recommend appropriate restaurants in the neighbourhood and Manoj canvassed his friends to find a great hotel for us in Vancouver - the Rosewood Hotel Georgia. I wish we could have stayed longer.

Staff were fantastic hotel was very clean and rooms comfortable and spacious

Nothing

The hotel was beautiful and in a great location. We also loved how quiet and luxurious our room was. The bathroom even had a heated floor and the dressing area was spacious with plenty of storage!

Nothing! It was all great!

Excellent staff and very clean, spacious, and modern rooms. Perfect location.

The A/C never went below 74F, even though we set it at 50F. Our bathroom floor was set to warm prior to our arrival. This did not help the A/C. It took to the next morning for the floor to cool down. Whomever cleans the room before the new check-in should always turn the floor warmer off. Especially in the summertime. The gym is cramped and warm. If you get dizzy with the smell of chlorine like I do, as the gym adjacent to the pool, be careful as I smelled it throughout my workout

Great location. very large room and bathroom. Staff very friendly.

Nothing

Clean, friendly staff.

No complaints

The hotel was close to many attractions and such(rogers place, cn tower, etc). There are tons of restaurants around. Great service there, and the rooms were well equipped and very comfortable.

I can't put my finger on any dislikes! Hotel was great and the staff was super friendly and helpful with anything we needed.

Great location and large, comfortable room. The bathroom was amazing!

The swimming pool area was disappointing.

Fantastic room with plenty of space. Great to have a separate dressing area and large bathroom

Extend the opening time of the cafe and more seating in the lobby area

Staff was excellent. Room was very clean and the location was amazing

Shower pressure a bit weak but other than that it was a great stay

The location is perfect in downtown Toronto with the close view of CN Tower from the windows. The room is large and very cleverly laid out. The cleanliness is impeccable and the room service very thorough. Friendly and helpful staff. So, stay at Soho without hesitation, you will love it.

Loved the bathroom. Had a long leisurely bath in the gigantic bathtub.

Service was amazing.

The hotel is new, modern, and in a fantastic location. The room absolutely blew me away! The size of the room, the height of the ceilings, the heated bathroom floors, and massive closet far exceeded my expectations and would absolutely stay here again.

The gym wasn’t very big and smelt of chlorine, but I was able to make use of the patio for one of my workouts.

Staff was very helpful & friendly. Room was neat & clean and the layout was perfect. A separate area for closet and bathroom away from the bed. The heated bathroom floor was excellent! And room was setup for sleep once I returned with shades closed, water bottle on night stand. Perfect!

Nothing I did not like.

Location and room was nice

No receipt issued

Easy access, great parking public facility Nice small restaurant at lobby

Staff was great, comfortable beds, clean and modern.

Pool was a little small. And you have to walk through the gym that’s packed with people that live in the building. The views are not good but the location is.

Great hotel in central location with many restaurants and shopping mall nearby. I had birthday trip and got upgraded plus I found birthday surprise in the room (baloons and cupcakes) which was super thoughtful. The staff is really attentive and professional. Room was very spacious, bed is super comfortable and bathroom was almost as big as bedroom with bathtub and shower as well. There is also italian café next to reception with delicious italian coffee and snacks (vegan options too). Also italian restaurant/bar which we did not visit but looked really nice. If you want to feel pampered, this is the place to go to.

Since entrance doors of the rooms are heavy they are making quite noise when guests are leaving the rooms so I heard early in the morning doors shutting sometimes but it wasn’t big deal. Other than that all was great.

Property was perfect central location and rooms were great size and had all the amenities. The hotel was modern and exceptionally clean

The concierge (Manoj) went out of his way to help my wife with her accessibility needs.The reception and housekeeping teams were also excellent including by accommodating us on a lower floor.

Nothing!

Amazing!!! Clean, comfortable, classy. One of the nicest hotels in the downtown core!

location great to walk roger center

Great location within walking distance to attractions and restaurants, clean and spacious room, quiet, cafe for coffee/breakfast, pool/spa. Beautiful hotel. Highly recommend.

The service was stellar, more than exceptional. The concierge went above and beyond our expectations.

The restaurant staff on Tuesday and Wednesday was very standoffish. Not much attention to detail or to clients. It felt like they were detached from it all and did not care. The service was not bad, but paled in comparison with the hotel experience. On Thursday, the restaurant staff was much better at paying attention to their tables and much better service.

Amazing experience

Lovely room was spacious and the bathroom Was amazing.

Couldn’t turn off bedside lights so it was harder to sleep.

Location, building, elevator, room, washroom.

Gym, pool not to our taste but looked clean and useable.

Location ideal

A few times house cleaning was late

Great location, closed to Union Train station. The room was clean and convenient.

Clean, friendly, excellent location - it was perfect for us

Super location, stunning room, comprehensive facilities and great service.

Nice location, nice rooms, heated bathroom floors a plus

N/A

Staff members are friendly. Building is relatively modern. Close to financial central area.

My room is on the lower flower. Prefer level 3 or 4

Love the location, cleanliness, and helpfulness of the staff

The large bathroom, the bathtub and shower, the housekeeping is doing a great job

The room door bangs quite loudly and quite heavy

I love everything here especially the floor heat in the bathroom, I’m actually thinking about getting one for my house hehe.

The mattress is a bit too soft and the bathroom sink is clogged.

Great location, clean spacious room, quiet and good amenities

Room service wasn’t 24 hours

The welcome - the above and beyond support and care - concierge and his team making it special Exceptional

No comment to make

Clean plus amazing service, it was a spontaneous last minute decision so we needed a new iPhone charger & other small amenities & the front desk helped supply everything we needed. The beds are absolutely PERFECT! Plus the bath tubs & heated bathroom floors are to die for

N/A

Staff at the hotel were fantastic. The atmosphere was nice and laid back and the room itself was perfect for us with very comfortable bed an luxurious bathroom. Staff were really nice and helpful throughout our stay and very accomodating by allowing us to extend our stay numerous times at short notice due to unforseen personal circumstances.

no complaints

Beautiful room! The heated floors in the bathroom are delightful, and the shower was amazing. You couldn't have a better location if you're enjoying downtown Toronto.

That we couldn't stay longer!!

Great location. Great amenities in the room. Well-sized rooms. Generous checkout time. Lovely staff.

All really good - however, the pool and jacuzzi could do with some extra love.

Total comfort and excellent service from start to finish

Only tiny negative was access to pool from changing rooms though gym was a little odd

The staff, the design and the confortable bed. The concierge service was perfect.

The pool could have seating area/lounge chairs

Super clean and comfortable Friendly staff The café at the lobby was great

The hotel is expensive (with parking around 500 CAD per night)

Location. Very clean. Big room

Expensive parking.

Good location. 10-15 minute walk from Union Station. Room had view of CN tower and Rogers stadium, both very close to walk to. Relatively close to streetcar links and subway. Staff very courteous and professional. Nice room, good bathroom facilities, nice shower and bath. Heated floor a treat in winter. House-keeping tidied each day (not like some hotels that have kept house-keeping on request since the pandemic). Surrounding area felt safe (relatively to the rest of Toronto) we travel a lot by foot and no concern coming back at night. Hotel is close (10 minute walk) to where a lot of tours depart for Niagara Falls trips. Number of vegan places for breakfast brunch within 15-20 minute walk (Bloomers bakery, Bunners, Fresh Kitchen + Juice. Evviva is 5-10 minutes away, not vegan but has full vegan menu) if that's your thing.

Nothing not to like, just nothing that extra bit special that would tip the rating into exceptional. Feels like you are getting what you pay for and you are paying for quality room and good staff.