Le Germain Hotel Mercer, Toronto

Beautiful decor.

Very noisy area in Toronto’ entertainment district. Would not recommend on a weekend if you expect to get sleep. Loose cover on vanity fell off and hurt toe.

Staff was nice, rooms were clean

air conditioning didn’t work. Complained about it everyday and staff didn’t do anything

The front desk staff were very friendly.

The venetian blind in the window wouldn’t close so we couldn’t get a good sleep. Curtain or blockout blind would be better. One teabag (for black tea). Feels very stingy. Surely for the price we could get two teabags, one each? Outside of the property is very dingy and the view is just onto other buildings.

Great location good rooms. Doorman was great. Bar was small but good. Housekeeping were good. They found some lost property we left and mailed it home.

WiFi was poor. Staff on reception were not helpful either at check in or check out. But did agree to mail an item we left behind home.

Clean and the location

Checking in the room initially was not as photo’s on booking. And when checking in we were being told the room doesn’t include breakfast even tho bookings said it did. The front desk gave it to us but made it seem like they were doing us a favour even tho bookings clearly stated breakfast included. We also asked that bedding for the couch be sent to our room - twice - and it never got sent. Very unresponsive front desk experience.

Location and value

The hotel, and in particular the room is too dark.

Comfortable room and pleasant staff

1) Airless. No way to control temperature or air flow, making it hard to sleep, and leaving us both with stuffy headaches by morning. 2) Host kindly offered to bring us nondairy milk for our coffee, but didn’t follow through. We left as soon as we could in the morning to get coffee and fresh air.

did not eat breakfast on site

The soap and shampoo was over whelmingly scented. Both my wife and I ended up with terrible headaches, and my wife was ill all day until she was able to shower when we arrived home. Cartering to so many people we strongly suggest having scent free options available.

Love Le G! Feels like home and their high standards remain ever present 15 years+ since opening.

It was perfect. Loved seeing the evolution of the property after not having been here for 10+ years. Sad to see breakfast room gone but understandable given pandemic fallout and health & safety concerns.

Recommendation

I’ve made a reservation through booking.com with a certain rate and during check out the amount charged was different! I just realized that they ‘changed’ at the app the day after my departure since I’ve complained to customer service.

Room was clean and a good large size with plenty of room for luggage. The staff were friendly and helpful.

The location was surrounded by construction work. The entrance was small and not on a main street. Access to the hotel entrance was not in a convenient spot.

Modern, safe, quiet, clean and great location

I’ll tell you when I find something

Great location - nice modern rooms and decor, friendly staff

Construction noise outside the room on the street - started at 7am!

Staff and location were great!

The room was so dark. We needed more light. We would like to have a small continental breakfast included.

Staff were very nice.

The local TV channnels on the TV didn’t work in our first room. We were told it would require removing the tv and reprogramming it to attempt to fix it. We then moved room and could not regulate the temperature. It was just too cold. Also not all the TV channels worked however more than the prev room. All abit disappointing.

The staff was super nice. We were able to check in early and out late and they accommodated us. Location is great - lots of restaurants, convenience stores, etc. nearby. The shower is top tier and the bed pretty comfy.

A little pricey and some of the furnishings in the room are dated.

Location staffing

Fabulous location, rooms and staff.

Nearby construction made it difficult to get in and out of the hotel.

clean

room didn’t have balcony

Nice sized room

TV never worked, despite asking numerous times. Needed it to mask the sound of construction work outside the building. Hotel had nothing going for it. Wish had stayed elsewhere for such an exorbitant amount of money

The decor was beautiful, modern, and attractive. A very nice atmosphere.

You have to call the front desk to adjust the temperature in your room.

everything was nice and clean the property is well situated and the staff is welcoming

everything

The hotel location, room size, ammenities, the lobby library.

-The room was a bit too dark and needed more overhead lighting, especially to work. - Too much construction in the area at the moment so it was very noisy.

Breakfast was wonderful

It will be better when construction across the street is over. Bar should be open early and stay open later

Room was large and well appointed with nice amenities

Construction across street, noise early in am

location is excellent and property is modern and clean

Location: Close to venue, ie Roy Thompson Hall.

Major construction across the street. Could use brighter lighting.

Beautiful hotel that met then exceeded my expectations

location modern decor

we liked everything!

Very sleek and spacious room with full amenities and a great shower. The staff was also extremely kind and accommodating and the food was delicious.

n/a

Previously breakfast was included. It’s one reason I used to like to return.

Lack of breakfast. Difficult access with construction all across the street.

The hotel is in a phenomenal hot spot if you love nightlife, good coffee and or shopping. Private, tucked off of a Main Street, in a wonderful area. The lobby, bar, restaurant are just stunning. Feels like a private condo with the convenience of a bar/restaurant. Loved the stocked minibar, even though I brought my own. The room had everything that I needed as far as a variety of glass wear and coffee etc. loved the large containers of shampoo, conditioner, body wash and body lotion. Nice touch. also love the decor throughout. Gorgeous lighting in the rooms.

The built-ins were really damaged. The repair was mediocre. Walls were marked or scuffed and some corners were damaged. The shower floor had soap scum and/or calcium build up. The shower never got hot enough for my liking and the drain plugged up 2-3 times during my shower. I had to shut the water off to let it drain before rinsing the soap off. Not fun.

N/a

I wrote out a list of the issues and handed them in on Thursday morning before I left for the attention of the Guest services manager, Mr. F. Wolf. I never received a response and nothing was done to rectify my issues or to respond to them. The only 5 star award goes to every single me,ber of the staff that I met - door staff, reception, week’s housekeepers and restaurant and bar staff.

It was perfectly good for what I needed!

Cost of a takeaway coffee! Go to Starbucks if you don’t want to faint!

Friendly and helpful staff, Parking available on site, amazing rooms with the most comfortable beds i've seen in a hotel. Central location directly downtown right by the water, lots of restaurants nearby.

The staff were very friendly and nice. The room was comfy.

To be honest the price was high but there was a lot going on that weekend. Unfortunately everything is higher.

Nice staff worked hard to please

Construction meant no light in very dark room. Not enough lights in room. Couldn't open blinds due to construction people. Street reduced to one lane due to construction vehicles. Felt unsafe to walk. Breakfast offering very limited.

Apart from the relentless construction all around, the location in terms of proximity to things is great. Rooms are comfortable.

The rooms are dark and somewhat tired. I had a number of issues with cleanliness, the thermostat, and bathroom fixtures. Would love it if we could stream from our own devices to the TV.

extremely convenient for our evening event. Quiet, boutique hotel...much prefer it to a large scale hotel

although it lovely...the lighting in the room was difficult to negotiate...too bright in the bathroom...too dark in the main room...

It’s good

I hate the construction of the opposite side of the road, can’t turn on the window of shutter and the atmosphere is too dark.

The room was kept clean.

Magnetic keys needed to be replaced several times ...which was irritating. A few lights needed replacing. More lighting is needed ...the room was too dark. The lighting switch for the closet area also turned on lamps at the bed ...a really strange combination. The soap dispenser in the shower ran out and was not refilled.

The hotel is a beautiful boutique hotel with a lovely staff. Everyone wants to help & I believe they realize they are not dealing with an ideal situation . More about that in next question.

I can not emphasize enough about the construction. There is not just some construction across the street . You are in the middle of a construction zone , the hotel is literally plopped in the middle. For me , noise was not a problem, although there are ear plugs in the room . It is the construction smells, dank, particulates. I have asthma & used my mask when walking to hotel door. Inside , is fine. They do tell you there is construction but you can’t realize how close.

Location was excellent for our purposes. Bed was comfy. Room very Quiet. Staff very helpful.

No hot water for bath feature only shower. No plug in sink. So much construction outside no view.

well designed room, good stowage areas, lovely bathroom

Construction … and the price ..

love the property love the staff however the room was excruciatingly hot - the air did not work. I was in Toronto for a funeral- got the room very late. Did not sleep at all. got up and tried to adjust temperature to coolest setting but system never switched on. windows do not open. so overall rating very very low because was unable to sleep. was so thankful to get to room - and was very very disappointed.

air system was not functioning

The location was perfect for our visit. Fairly close to train station. Very close to family and other sight-seeing options.

Building work opposite hotel was a bit noisy with a 6am start. Not the hotel's fault but maybe a reduction in the room rate for the inconvenience would have been nice. The breakfast was ok, but a little over-priced.

I thought the dinner was excellent along with the service. I also enjoyed the location that was very close to restaurants and tourist locations. The rooms were very clean and trendy. The staff was very helpful

The room keys were not working properly. So that could be improved. Although there is construction it may be inconvenient if I was driving but that was not the case for me.

The breakfast was delicious but overpriced. I stayed for 3 nights and should have received free breakfast at least one day. I loved the room, very comfortable.

The room had very poor lighting especially due to construction I had no view and could not even open my blinds as there was another building right infront of my room window.

The doorman Ariel was great!

when I went to pay for my room at check-in, they told me I had to put down $100 deposit for incidentals, which I said I was not told about this policy. They said the policy is on their website. However, I booked through booking.com and was not communicated to about this information.