Fairmont Royal York Hotel, Toronto

King bed was very comfy, smaller rooms but very cozy and just what we needed.

No issues

The room was comfortable and staff very friendly and helpful.

Location and old world charm

heritage glamour

sometimes the music in lobby was too techno pop - keep it jazz - modern or old jazz

Comfortable, luxurious, amazingly located. Loved the restaurants in the hotel. Check-in and out were fast and seamless. The gym and pool were super.

Not very much really! The staff were top notch and very helpful.

room, location, lounge area, cafes

swimming pool had a pungent smell

This hotel has a wonderful lobby and is perfectly situated for anyone arriving by or departing by train. The rooms are spacious, and the gym is excellent.

Nothing comes to mind.

It was a great stay, quiet room, complimentary water in a glass bottle, wonderful shower and comfortable bed. The little details added up like the soap dish in the shape of a bathtub, the digital key and the physical key in wood.

I couldn't find the room but a cleaning lady helped me, she was very kind.

Renovated rooms

Carpet was wet in the first room I was assigned

The ambiance, location and history of the building

No issues at all

The room was lovely and the bed extra comfy. We also really enjoyed the location of the hotel and how close it was the public transportation (subway/GO).

I feel like the price you pay for the room, wifi should be free. Also, we can understand paying a fee to watch a newer movie on the TV... but there were older movies on the TV and we'd still have to pay over $20 to watch it. It's a bit ridiculous.

Clean, central

Bed wasn’t that comfortable

The location of the property is excellent--just across from the big train station.

Wifi was terrible. Walls are a bit thin when all the rooms are full. Initially, we did not have guests next door, but when we did it was loud.

I loved how incredible the staff were! Their execution was precise and friendly. I was celebrating my significant other's birthday and I requested a bottle of sparkling wine and they delivered perfectly! The hotel even wrote my girlfriend a lovely birthday card, brought some of their house sparkling wine on ice and some delicious macarons. Truly spectacular service all around! Also, the building is a historic landmark in Toronto, let alone Canada. Just walking around the hotel is a treat, reading the historic plaques about the building. It's a beautiful marvel of engineering.

Just a tad pricey in my opinion. I understand this hotel is not for every class of person so if you're a casual traveller and want to stay here, definitely save for the occasion and budget.

NA

An extra cost of the fridge, no microwave

Excellent location, directly across from Union Station. I stayed for 6 nights. On the second night, there was noise from a party in the next room. Security intervened quickly but with limited effectiveness. The next morning, the front desk staff moved me to a quieter upgraded room without me even requesting it. This exceeded my expectations.

During the first days, someone frequently knocked on the door. Housekeeping came before 9 a.m., and staff came to restock the minibar. I quickly learned to keep the "Do Not Disturb" sign up whenever I was in the room, which solved the issue. In the first room, daily cleaning was excellent. In the second room, located in another wing of the hotel, the service was good but not as thorough.

Great location, beautiful building, with numerous amenities, easy to check-in and check-out.

In these hotels there is always a little bit of chaos in the lobby and could be a bit noisy

No insulation in the walls. You can hear the guests in the other rooms. The hotel needs to be soundproof.

Cot for my Grandson was very comfortable, nice room

I booked my parents’ stay for their 50th Anniversary. They were graciously granted a room upgrade and complimentary wine and a beautiful tray of snacks. We dined as a family for breakfast one of the mornings and it was stellar. Fresh food and caring thoughtful service.

Everything was marvelous. Truly 5 star service! Nothing was amiss.

We like the historical look to the hotel and how close it is to everything. Also the staff are very friendly and helpful

There wasn’t anything we didn’t like about the hotel

Amazing staff

Very overpriced food

Great location. Luxury hotel. Magnificent staff. Particularly Vanessa in the Reign restaurant.

WiFi charges are penny pinching and not a good look for a luxury hotel. Ok at motels.

Historical classic

The history of the building and the luxurious feeling

The location was excellent .Staff helpful and nice.

Iconic hotel in downtown Toronto. Old fashioned charm and a touch of class.

Nothing

location

Rooms and Bathroom very small had to leave a deposit for the piano lounge

We like the attention paid to our grandchildren with a stuffed animal and their little robes.

N/A

the history

nothing

Clean luxurious

It was a wonderful experience overall. The room was clean, the hotel was beautiful, the check in experience was so smooth and enjoyable. They were flexible as I arrived early and they were able to accommodate an early check in and even upgraded me to one of the newly renovated rooms.

No vending machines for late night snacking lol

Location was ideal. Was able to walk everywhere and there was a Hop on/Hop off stop very close as well. Directly across from Union station.

Upcharge for internet, no refrigerator in room, and pillows were way too soft But none of that could take away a single star.

Valet parking was to expensive

Beautiful hotel

The staff are fantastic 😊 Beautiful hotel. Excellent food.

Everything was wonderful except the people in the room next to us started screaming between 3 and 4 in the morning. They were very loud and woke us up. They stopped screaming after security intervened for the second time.

Loved the room, every staff member was very friendly and went above and beyond.

Restaurant and pool were great

75 CAD parking fee per day. It should be included on the fare

Location, facilities

N/A

Ideal location in the middle of downtown, close to main sightseeings. Fantastic common area, perfect breakfast. The hotel has about 100 years history, has been visited by English Queen Elizabeth and King Charles many times, by American Presidents, and many famous celebrities.

Pretty cozy room for two in 5* hotel

The staff is always wonderful and attentive

The beds are a little soft for our liking

Central. Friendly staff

Double beds bit small

The location

Very expensive and the restaurants and lobby are very crowded

Convenient location…walking distance to many attractions and restaurants. Friendly, helpful staff.

Nothing.

The location is superb. It is very close to union station and easy walking distance to sports and historic venues.

The “luxury king room” did not include a refrigerator which we did receive for free when we complained. The sheets on the bed did not fit correctly and we had to remake the bed more than once each night. The “king” bed was not the standard king size.

great location and very nice lobby

elevators were slow as its a big hotel

Amazing staff with friendly and helpful service.

Great location! Walking distance to all major tourist attractions. Historical landmark hotel!

Wait times for the elevators

Fine

Being threatened by staff members

Impressive huge hotel with lots of areas to enjoy. Best hotel gym I've been so far! Super clean. Very nice personal. Top location, just in front of main train station.

Need to pay for services like wifi or mini-fridge for your own food/drinks. Bathroom could be a bit more new/modern, but not bad at all.