The Jaffa Hotel, Tel Aviv

Beautiful building, bedroom and pool area, most of the staff were amazing and made us feel special and welcome. Overall a great experience.

Thrown out of the pool area aggressively at 6pm sharp, we were relaxing and there was no where to go. The hotel loses the sun around 5.30pm. This seemed unnecessary. A member of pool food/drink staff unhelpful but the food and beverage manager was wonderful and made up for the 2 bad experiences magnificently. No evening meals in the hotel which we would have enjoyed but we subsequently learnt that the chef had left as the hotel has been closed due to the war. New staff apparently joining soon

The hotel is amazingly designed, the rooms with the ocean view are breath taking, the hotel is really clean.

The walls of our rooms were so thin we could hear a normal conversation in the room next door, this got us waking up at 06:00 AM.

They tell you the parking costs money only at the end of the stay, the receptionist said it’s 80 nis per night, when we got to the exit the amount shown was 130 nis (we stayed for 1 night).

Saunas are separated.

Location is great and the rooms are nice

We had a very poor experience following our stay. My wife forgot one dress shoe in the room when we left. We called the hotel asking about it within 3 hours but what followed were a few days of us chasing the hotel staff at all levels, not getting any answers, not having our calls returns and eventually being told that housekeeping three it away “not thinking anyone would want it”!

To leave it

The staff

Lovely building

The entrance gate to drive into the property is closed and when we a car pulls in they cannot drive in so the traffic behind builds up and the hooting from cars behind is extremely loud and unbearable - this happened a lot.

Nothing

- terrible service
- dirty room
- unresponsive stuff

Basically, if you want to pay a lot of money and get your wedding anniversary or any other important holiday ruined-come to this place.

Food was good

Room very small
Shower very not comfortable
Room was very dark
Crazy noise from outside I couldn’t sleep from 6am
Non stop noise of people
Shouting and whistling from outside and I was fourth floor I didn’t get one hour of sleep

The hotel itself is beautiful and a veritable landmark in Jaffa's Old City. It has been renovated mindfully and with style. The rooms are very spacious for Israeli standards nd beautifully furnished. The staff is absolutely wonderful, everywhere you go. From reception to the pool, they run around all day to make you feel at home. We were offered both an early check-in as well as a late check-out. Even when the security alarm went off at 2 am, there is a personal message to your hotel room and someone roaming the floors to make sure everyone is safe.

The only downside was the crazy number of people by the pool on Saturday, possibly outside-guests who pay a day's fee. So it gets pretty crowded on Shabbat.

Hotel is beautiful, staff is friendly and helpful, breakfast is great. Pool area is really nice. Wonderful location with surrounding Jaffa filled with restaurants and bars

Pool could be crowded when the hotel is busy

Beautiful place, nice room with pool view, good breakfast.

Not a very good value for the price, we expected more from this kind of hotel.
Bed was old and not comfortable, we celebrated birthday and had ‘halwa’ as present - other hotels send at list battle of wine.
No Netflix on t.v.

Very good location, very clean hotel. Professional and friendly staff.

The hotel’s design seamlessly blends modern elements with the charm of the historic building, creating a truly unique atmosphere. Both the indoor and outdoor facilities were impeccable, offering everything we needed for a comfortable stay. The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The sea view from our balcony was breathtaking, and we cherished every moment watching the sunset in the evening. It was a perfect setting for a relaxing getaway.

While the overall experience was excellent, we did have one issue with the valet service. It seems that the joystick controlling the mirrors was damaged when our car was returned to us, but unfortunately, we noticed it too late when arrived home. I recommend being cautious and thoroughly checking your car when retrieving it from valet.

We had a terrible experience at the Jaffa hotel - from room functions that didn’t work and no one answered at front desk to help, through hotel staff who snuck in a bunch of their friends who completely ruined the swimming pool atmosphere with yelling and inappropriate language, with breakfast in which main dishes were not served and no one checked why although we asked, and of course - until a long email we wrote about our experience to which no one bothered to answer. I would have never paid the prices they charge if I knew I should expect a service level of a motel.

the location and the architecture

The service was beyond. The property has an amazing style and character

Breakfast, location

1) Rude workers, especially vallet parking - laziest person I ever saw, waited for the car after check-out for 30 minutes and got 0 help with luggage.
2) Top management also so unprofessional, instead of simple “sorry” for an issue with technical worker , who carried out repairs with a drill early in the morning - first said it was not their staff. Oh yea, some guest of hotel decided to make renovation by 7am in the morning on Sunday? Zero responsibility, again.
3) Cheap rooms, zero noise reduction. Impossible to sleep if neighbour decide to watch TV. For sure your sleep will be interrupted in the morning by a vacuum cleaner cleaning the hallway.

Totally overpriced and overrated hotel. Was there twice (first time it was so loud marriage party
Inside hotel until late night, but I got discount for the stay and decided to gave the second chance for this hotel - it was a mistake), will never come again for sure.

The property is beautiful but I was very disappointed with alot of things that should’ve happened

First of all I stated beforehand that It was a birthday trip and asked for the room to be set up with a nice birthday welcome, i hot an email back stating that there is no problem and that they will set up something nice for us, that didn’t happen. In addition it took almost 2 hours for our luggage to get from the valet to our room, so we waited and asked again and again only to be dismissed by the staff. Disappointing, we lost time for us to be in the pool. In addition the outlet in the vanity room was not working so we had to do our hair with no mirror infront of us. The hot water in the room was not working in the shower, only in the tub. For the price we paid we expected everything to be outstanding. We left disappointed

The service was above and beyond

Very quite, even at night

beautiful building and interiors

Room facing the pool and yefet st was very noisy (closing the windows didn't really help)
pool was closed even though weather was nice - heated pool can be expected in this price range
spa - only seperated hamam

I liked that it was not self service and there were a few options and not just one type of breakfast. It was a very traditional Israeli breakfast.

We didn't have good weather so it would have been nice if there were more options of things to do indoors, wine tasting maybe.

Beautiful rooms, great staff and good location

Hard to get a bed around the pool as more rooms / guest than pool space

Great hotel, beautiful atmosphere, great service and amazing food. Before we arrived we already had quite some help from the concierge (Aviad) and during our stay from Ariela. They were very helpful with arranging transportation, booking padel courses and restaurants. The last night we had dinner at the Jaffe, which was really tasteful, maybe the best food we had in Tel Aviv that week.

Relatively expensive, but worth it