The Jaffa A Luxury Collection Hotel, Tel Aviv

Loved the hotel itself and the breakfast. Staff was mostly very professional and kind. The spa was amazing, and we had really good masseuse:)

The rooms are tiny and a bit uncomfortable

We had a terrible experience at the Jaffa hotel - from room functions that didn’t work and no one answered at front desk to help, through hotel staff who snuck in a bunch of their friends who completely ruined the swimming pool atmosphere with yelling and inappropriate language, with breakfast in which main dishes were not served and no one checked why although we asked, and of course - until a long email we wrote about our experience to which no one bothered to answer. I would have never paid the prices they charge if I knew I should expect a service level of a motel.

Breakfast, location

1) Rude workers, especially vallet parking - laziest person I ever saw, waited for the car after check-out for 30 minutes and got 0 help with luggage. 2) Top management also so unprofessional, instead of simple “sorry” for an issue with technical worker , who carried out repairs with a drill early in the morning - first said it was not their staff. Oh yea, some guest of hotel decided to make renovation by 7am in the morning on Sunday? Zero responsibility, again. 3) Cheap rooms, zero noise reduction. Impossible to sleep if neighbour decide to watch TV. For sure your sleep will be interrupted in the morning by a vacuum cleaner cleaning the hallway. Totally overpriced and overrated hotel. Was there twice (first time it was so loud marriage party Inside hotel until late night, but I got discount for the stay and decided to gave the second chance for this hotel - it was a mistake), will never come again for sure.

The property is beautiful but I was very disappointed with alot of things that should’ve happened

First of all I stated beforehand that It was a birthday trip and asked for the room to be set up with a nice birthday welcome, i hot an email back stating that there is no problem and that they will set up something nice for us, that didn’t happen. In addition it took almost 2 hours for our luggage to get from the valet to our room, so we waited and asked again and again only to be dismissed by the staff. Disappointing, we lost time for us to be in the pool. In addition the outlet in the vanity room was not working so we had to do our hair with no mirror infront of us. The hot water in the room was not working in the shower, only in the tub. For the price we paid we expected everything to be outstanding. We left disappointed

beautiful building and interiors

Room facing the pool and yefet st was very noisy (closing the windows didn't really help) pool was closed even though weather was nice - heated pool can be expected in this price range spa - only seperated hamam

The Jaffa was the most beautiful hotel I have ever stayed in. The staff were incredible and could not do enough for us.

Everything was perfect.

we were totally satisfied with the location of the property

We were on the second floor and there was only the service lift that one could use to get to the second. floor . This presented a problem as my wife was not able to climb the 2 flights of stairs to get to the second floor. The management did arrange for us to be able to get through the service door but unfortunately there appeared to be a technical problem and the door did not always open which meant we had to go to reception a few times to get the problem sorted out. I suggest that should be sorted out as what happens if there will be other guests who also have problems walking up and down stairs. If the problem like this cannot get sorted out then you should have a note somewhere in your advertising mentioning that potential customers who do have a problem walking up 2 flights of stairs would be allocate a room. on another floor so they would not have the problem we had.

second stay and absolutely loved it once again. hotel is a beautiful building - great ambiance. staff are super helpful and did all that they could to makes sure our stay was amazing. was there with my parents and other half and we all loved it. will definitely return again. breakfast beautiful and so well looked after by Roman every morning and the rest of the team. love the pool are - cold towels, gray poolside service. food exceptional whether in room, poolside etc.

only downside this trip was that our room was smaller but didn’t impede enjoyment. bed super comfortable.

best hotel ever. the stuff is awesome. we will definitely be back soon

the hotel is very well located, small haven of peace. the breakfast is very complete, a real feast. the people at the reception, our concierge, the team of bars, the pool, the restaurant, all made our stay a real success. Thanks to them.

Nothing

It was good. The location was excellent in the garden. Staff was so nice and friendly.

Nothing we don't like.

Magical atmosphere. Cleanliness. Stylish design. Every detail is incredible. Many thanks to Ariella at the reception for recommendations on visiting interesting places in the city and friendliness,Nikita also for attentive attitude and help with any questions.Farhad and Italia for a wonderful time spent at the pool, attention and care. Egor and Polina for a great time, magical atmosphere, warm welcome in the restaurant. Thanks to all the staff of this wonderful hotel, you make this place especially warm and special.

All was excellent!

Beautiful combination of old (historical) elements and modern design. Great service and very helpful staff in case of problems. Perfectly located, very close to Old Jaffa and the Mediterranean Sea. Fantastic rooms, beds, and excellent breakfast.

Breakfast v limited and expensive

Bath in the room. Better breakfasts

Breakfast was expensive at £45, far too much variety of buffet food and breads, plus choices of a menu. Not enough guests for breakfast to use it all, it seems a waste, there was enough food to have had breakfast, lunch and dinner. I would have preferred to have half the amount of choice and pay half the price. All the staff were wonderful. The hotel was very clean.

There was a strong perfume smell in the reception area which was powerful, apparently it was designed to come out of the air conditioning system. The lighting in the bedroom was very dim. I had to keep using my phone light or go to the bathroom to read things. No bedside cabinet but a very low small shelf attached to the side of the bed.

Staff were nice, building was beautiful, location great

Expensive for what you got. Drain smell was unpleasant and you could hear upstairs room flushing toilet very clearly. Room far too small and overlooking main road.

Really friendly and helpful staff Great breakfast

the design, the staff and a special note for Luciano who has a real one of a kind contact with guests… he is clearly made for hospitality!!! we can only wish him a great carrier…. thank you also to the concierges…

the street noise and the lights that can t be turned off in the room other than that room was great!

the pool area is great, warm water in pool is awesome, and also a yard place is very good

modern rooms are not cozy, nobody refills minibar, breakfast is poor for this price, and dinner menu doesn’t wonder

overpriced, it is not a 5 star hotel , which takes 1000$ per night

rooms are small

beautiful pool and facilities

The service was not up to the highest standard. I had called a day before we arrived to let them know that we were coming for my fiancé’s birthday and I had asked if they could do something special to mark the celebration in the room - either balloons or a dessert or wine, something like that. I was put through to the concierge who told me that they would take care of it. When we arrived at the hotel, I was very disappointed to find that nothing had been done. When I informed them of this, the employee at reception apologized but did not offer to actually do anything about it to compensate for the mistake. I would not be upset if, when I called in advance, they told me that it’s not possible or it’s not something they do. The issue is I was told that they would do something and then they didn’t follow up on it. This is supposed to be a very nice hotel with a high standard of service. Unfortunately, that was not the experience that I had.

Area was quiet and accessible. staff friendly.

pool wasn’t what I expected and a lot of people in one small pool. nice enough atmosphere when not hectic and busy.

Beautifully designed , clean with good food

Rooms a little small albeit modern . Pool too small .

the location is great and the hotel is clean

very beautiful. excellent service. beautiful, picturesque garden breakfast area

we originally were put in a room on the first floor next to the pool which was very noisy and not private. luckily the staff was able to move us to a different room which was wonderful . we ordered cocktails from the restaurant that were terrible

The staff at the hotel had the most unaccommodating and rude manner that I have ever experienced at a 5 star hotel. Despite the hotel being beautiful this totally ruined my experience and I will not be returning.

excellent location, clean, great staff, modern, great outdoor courtyard restaurant and excellent breakfast.

the only negative is that the rooms are small and there was just one small chair to sit. if I was in the chair, my wife had to sit in the bed.

Katie at the front desk was such a pleasure. Staff were very nice and helpful. Bed was super soft. Breakfast was delicious. Cocktails were awesome. The historical building was beautiful to explore.

Room was much smaller than expected. Price for one night was very expensive. Would love blackout blinds.

beautiful hotel in a great location spoiling king size bed

room service food was tasteless- very disappointing. the phone in the room wasn’t working, the toilet paper holder was broken…

its very nice authentic building but the vfm is not that good

parking is extra charge, breakfast is extra charge- it could have been part of the stay in such an expensive hotel

historical, classical hotel with modernisation of the highest standards including superb pool.

nothing

Beautiful hotel in great location . Very clean. Excellent helpful and friendly staff. Wonderful breakfast served in the courtyard Interior design and architecture is an amazing combination of old and new.

Very small bedroom. Tiny wardrobe hardly any room for clothes etc. Had to live out of my suitcase! Poor lighting in bedroom and bathroom .

clean, new, great helpful staff

room is rather small for a price

The best hotel ever!!

nothing

Every corner of the hotel is beautiful. The staff is professional and respectful yet approachable. The breakfast is delicious and generous. The pool is in perfect temperature, the background music is good.

excellent location and beautiful design

upon arrival the parking attendant /greeter was not welcoming

beautiful design great location quality atmosphere

staff very nice but a bit young and inexperienced

NICE

The rooms and the lobby

For a hotel of this price level, very poor quality

Almost everything.

pool closed

Location, friendly staff, cleanliness..

Breakfast was way below average for a 5-star hotel.

Wonderful! The staff is amazing, thank you Denis for the tour!