The W Hotel Sentosa Cove, Singapore

Location was perfect close to Santos’s attractions and walking distance to the marina with all its restaurants. Stunning big pool for children to enjoy

Nothing

The location and the customer experience

The restaurant is too crowded and unorganised

everything

nothing

The hotel staff were professional and polite Bedroom was clean, nice and cosy. Located near a number of restaurants and a 7-11 store is 10-15mins walk away.

Expected much more but it turned out to be a ‘normal’ hotel stay. No beach nearby. The cupboard doors in the room has a unique way of opening (pull & drag) but after opening and closing, the doors will get stuck.

Wet deck, rooms, breakfast

The overall living experience was actually quite good. However, during the breakfast buffet on the second day, the lady staff at the noodle station was extremely rude. I can't believe a five-star hotel would have such employees. Because of the bad experience I won’t go to stay at the hotel again and won’t suggest to my friends either ！

Friendly and helpful stuff. Clean and tidy room and toilet.

The air conditioner very high, very cold

Beautiful hotel

No desk in the room

The location, pool, gardens and other facilities are top notch. Room was great too. Lots of eating and drinking options nearby. Breakfast we top notch.

Quite expensive for what it but was very busy, so people seem willing to pay.

Spacious room, breakfast, bar, pool open 24h, staff very friendly also with kids, good quality amenities inside the room.

Freezing air con, room set up 17.5°C when outside 32°C. Not handy when you have young kids to be linked to Singapore: bus + monorail + MRT to go somewhere os at least 1h and 15' time you need if you don't want to geta taxi all the time.

Exception service from the staff. Spend the night there with my wife in celebration of her birthday. This is the 3rd time we stayed at W Hotel and equally pleased compared to the last two times. Well done.

Hotel room TV audio system seems not very user friendly and intuitive.

Resort was fabulous and alot of restaurants were outside the resort which was very convenient for us.

Everything was good

Nice pool setting

Nil

We had stayed at Village Sentosa before checking into the W and were blown away by how awesome the W was. From check in to check out all the staff we encountered were so lovely and helpful and patient (important as we were travelling with energetic children). The kids loved getting a balloon and lollypop at check in, then the bracelet for free ice cream in the afternoons was a hit. After check in they also brought us up slippers and children dental kits which the kids loved. When the kids found out the pool was 24 hrs they were so excited. We had a late night swim (around 9pm) and it was beautiful, the lights from the hotel and gardens made for a beautiful setting. The rooms were beautiful (we had a fabulous twin and fabulous king) and so roomy. Bathrooms were huge! Buffet breakfast was one of the best we have ever been to. Everything was so fresh, coffee's made to order, select meals that could be ordered fresh as part of the buffet, even a pour your own bloody mary section. The breakfast was a hit with the kids and adults. We loved the pool during the day, plenty of sun lounges and shady seats. Swim up bar, water slide, hammocks, honestly we were blown away. Check out was smooth. We were even able to have complimentary late checkout on one of our rooms so we could enjoy the pool longer. Restaurants and bar on site and also plenty within walking distance. I wish we had stayed longer than 1 night and we can't wait to come back

The only thing we could fault is that the location is a bit secluded so if you're planning to do all the touristy things at Sentosa (beaches, resorts world etc) it's not part of the beach shuttle and monorail area. We had done all that already so we were able to just relax and enjoy all the W had to offer. We would pick this as our last spot to stay next time we come back to Singapore and book 3 or 4 days to just relax and enjoy ourselves

absolutely everything The stuff at the pool was excellent

Pool and location in the harbour was nice. Staff very friendly and professional.

Hotel is very tired and needs renovation. Seemed hard for the hotel to cope with big crowd at breakfast. Was a huge que on the Sunday and had to order breakfast to the room.

Service and location

NA

Pool was great!

They were completing works when we arrived and this was not mentioned when we booked the week before

Fantastic pool. My room had a harbour view which was amazing. Room was comfortable, clean and cool. Breakfast was excellent. Staff all friendly and helpful.

Nothing !

Service,the staff and the food. Very proffesional and kind. Food was exquisite.

Bathrooms on the reception floor. But they worked on immediately.

Overall design, facilities and food quality were fantastic

The service was very hit and miss, the housekeeping/floor staff were excellent but throughout the hotel other areas were inconsistent

beautiful clean hotel with great pool facilitates. Best part was the amazing buffet breakfast, was so impressed at the choice and the offer of a bloody Mary for breakfast. Smashing ! would defo recommend this hotel.

nothing I loved this hotel.

Nice amenities and friendly staff

Everything was amazing, great pool , views and great breakfast

Fantastic hotel to relax at. Great facilities, really good buffet breakfast with everything you could imagine. Great customer service all round. Cheers for a great stay.