Capella Hotel, Singapore

Ocean View room was stunning. The pools are split for Adults vs Families and the staff were quick to enforce this. All of the amenities throughout the Capella were top-notch. They did all of the 'little things' really well.

Lush greenery, nature, layout of room was superb! Staff were 10/10. The various surprises for my mom’s 60th birthday really made her stay!

beat staycation option in Singapore for one looking for privacy and peace. service is top notch and our service is always being attended quickly.

the tissue paper supplies could be of better quality. bedding chosen also is more for winter/autumn weather

quality and facilities were very good. other than the bad point stated below, it was all very good.

Bed was ultra soft/used, that it didnt offer any back or neck support.

everything

nothing

Very peaceful.

1. Basin tap hot water takes time to heat up. 2. Lighting switches are very sophisticated. 3. Gym is slightly small. 4. Spa services are fully booked during our stay and wife has no chance to experience it.

Everything

Nothing

I like the rooms which are spacious.

The ongoing renovation of knolls.

Awesome villa; very appreciative of staff’s thoughts in room deco and complementary efforts to make my 20 yrs anniversary a truly memorable one. My dining experience at Cassia was also made special with Jess’s attention to details and recommendations

Nil

the attentiveness of the staff!

NIL

good hospitality and historic buildings well converted to hotel.

The boy who sent us to villa treats us quite nice, he’s very polite and gave us on demanding help.

Away from hustle and bustle of busy singapore. Comfortable and spacious, very private. Love the pool and outdoor tub. Chrome cast available with the tvs. Lovely surprise with their complimentary macarons, snack plate, red wine and diffuser for our honeymoon stay. Our pet dog was very happy too! The pet bed even came with a name tag! Pillow menu was nice. Digital concierge was very convenient too.

One of the big towels was stained. Left a note about it for the turndown staff. Towel was changed but no acknowledgement of the dirty towel. Didn’t have the chance to bring up this later. Otherwise the stay had been great.

Consistent attention to detail and a dedication from every member of staff to make the experience luxurious. From a beautiful room with extra treats in it, to the afternoon tea included in the price, it was a truly indulgent stay.

There was nothing I could fault in our stay at the Capella

Breakfast choices was wide enough that we ate different items over the two mornings. Food quality was good.

That Dogs are allowed

None

Service was attentive and amazing

The rooms are spectacular and the location is amazing. It feels like you're not even in Singapore at points to be honest. The staff address you by name every time and make you feel welcome all the time. Don't miss the Ala Carte buffet breakfast. The bread basket itself is amazing - plus you get all the local favorites like Laksa, Roti Prata and soft boiled eggs alongside things like avocado toast, chicken and waffles, etc.

Not the hotel's fault at all, but it rained non-stop :(

What I love about the property was that everything was so professional and the grounds were so clean ! All the staff were very accommodating and friendly :) I would definitely come back to stay again !

Friendly staff

Very expensive Access to the beach is not a straight forward process. In the pictures it’s appeared the room is sea view but in reality the sea is very far and you cannot see it.

interesting historical site

lacking modern amenities

interesting historical setting

poorly managed

Room lovely

Room cleaning /. Housekeeping total crap

Facilities are very good including spacious room and swimming pool. Cassia restaurant was great in terms of food and quality of the services.

Internal communication between hotel staffs was terribly bad. None of our request before and during our stay were properly taken care of and I had to explain everything from the scratch whenever I tried to follow up on our requests. I really straggle to understand such a huge gap between poor quality of services and great quality of the facilities.