Hotel Park Hyatt, Seoul

Libation close to Coex

Annoying reception and lobby needed to swap lists and wait often a long time

Lounge access was poor value, no perk really getting that

Everything was superb 👌
Got early chevk in by 9 am
Thanks to Oscar for rooms sending me beautiful fruits and chocolates
Very nice property
Staff is amazing

Have to think ..

The location

Small hotel, and no good hotel facilities

Love love love Park Hyatt , they are so sweet to prepare the birthday surprise and I love it so much !

The facility, service, amenities and design

Could not find much

This was the most amazing stay! I surprised my Fiancée with a trip for her Birthday. She was extremely pleased with our stay. The employees were so sweet. They wished her a happy birthday. They were accommodating to all of our needs. Amazing hospitality! The room was immaculate with the perfect view of the city. The amenities were amazing. Our favorite was the Timber House. We love live music and every performance was amazing. They even sang Happy Birthday to my Fiancée. Big thanks to Larry, the bartender there. He curated the best cocktails and made our nights with his amazing energy. Very foreigner friendly. We’ve stayed at a few hotels in Seoul. Overall this was by far the best! We will be back.

No complaints

I like that it was clean, location was perfect (easy 10 min walk to Coex mall), service was impeccable . Everyone from the bell service to the concierge, reception and the duty manager were very willing to please and go above and beyond what is expected to delight the guest.

None

Very clean - housekeeping are super efficient

Asked reception about the bus to the airport. They might have been confused by my question and directed me to the taxi service downstairs. Spent the evening finding out where the limousine bus service went from in Coex and how to get tickets. There is information on the hotel website and it would have been useful to have been shown this.

Location close to the convention center, home away from home.

Cant think of any.

Location and rooms. I stayed here 10 years ago and the hotel is extremely well maintained.

Transferring lifts from lobby to rooms were a hassle.

Great location to the Coex. Clean and staff is so accommodating to guests.

Nothing went well. it was a nightmare.

I recently stayed at Park Hyatt Seoul for 9 nights, booking one of their suites with the expectation of a peaceful, luxurious experience. Unfortunately, what I received was far from the standard one would expect from a Park Hyatt property.

After confirming my reservation and paying a premium, I was informed—via a generic note—that there would be elevated noise levels due to nearby underground construction. This important detail was not shared prior to booking, which feels incredibly misleading.

Despite voicing my concerns, the hotel offered no meaningful compensation, upgrade, or gesture of goodwill. For a long-term guest in a high-end suite, this lack of consideration was deeply disappointing.

The Park Hyatt name carries a reputation for refined service and guest care, but this experience fell short on both. I strongly urge future guests to check about the ongoing construction before booking—and reconsider if you're expecting peace and quiet.

The facilities and staff were amazing.

Nothing.

The food is great, the staff and the view from the room was so amazing

Nothing

Like all the Hyatts we have stayed in, gold standard for a super-comfortable, well-located stay. Thank you very sincerely.

Nothing

The room was excellent and attractive. It was very clean. The concierge staff were very helpful and attentive.

I asked for an early check in due to my flight. I had a response agreeing to that which magically disappeared when i arrived. My room was not ready until 6pm! Very poor given the expense of the room. I was given a temporary room but I wanted to unpack. The reception staff often did not appear to understand me. The service at reception was only okay. I normally stay at the IHG but unfortunately it was fully booked due to Frieze and Kiaf. The lift system was annoying. The breakfast on Level 2 was not great relative to expense of the hotel.

Great staff and loved The Timber Room and the room service was great. Great views and very clean. Incredibly kind and courteous staff from valets to check in and cleaning staff. Great ssamgyupsal restaurant around the corner and Bas Burger! Hyundai Mall and Koex across the street. Vibrant and great neighborhood

Construction out front (not the fault of the hotel), very small entrance to check in lobby which is on the 24th floor. Having to go up and then down to guest rooms but the staff gave me a card key to access room directly from lobby, which was much appreciated as I am recovering from spinal surgery and had a mobility scooter

Contemporary and sophisticated hotel with a very professional hospitality team. I highly recommend it.

The point of view, the spacious room

Great customer service. The staff were phenomenal. Housekeeping was on point. Overall Park Hyatt is extremely clean. The bed was comfortable. The view from my room was amazing.

The property itself was perfect except for the constant banging from the street construction site. This has nothing to do with Park Hyatt Hotel because government work has to be done as per order.

Location, breakfast, personal, interior, view

Nothing

Amazing staff very helpful , Peter duty manager helped me in emergency situation and was very tentative. The concierge team did amazing job by arranging the private family skiing trip to Valvadi Resort. All staff are very welcoming and helpful

Nothing

Very clean and comfy bed.

Nothing

Service, room interior, staff, everything is at a high level, in line with the PH brand.

Road repairs near the hotel, but this is temporary and things will only get better in the future

Big rooms

Specific smell in the corridor

Loved the gym, it had great views from the 22nd floor. All staff were so helpful. Very clean and comfortable and large room.
The bath was amazing, and had a great view.
I loved that the subway entrance was right outside.

Expensive, but we got what we paid for.

Great architecture. Displayed pretty lovely art pieces. Room was really comfortable, you get abundance of natural light.
Service was great. So as room keeping.
The trainee named Lee Ya help us so much throughout from the guidance to explanation. It made our stay much ‘homely’.

Lift waiting time might be a lil longer.
I do believe English proficiency could be much better for some staff.

Samseong subway station right in front of the hotel entrance.
Very close to a few shopping centers, cafes and convenient stores.
Room was spacious and with good view, a bit noisy but understandable from the floor to ceiling windows, which we were warned about.
Staff at the hotel was very helpful.

Had some minor connectivity issues with streaming through WiFi.
Having to change elevators to get to the rooms from the entrance was also a minor hassle.

Didn’t eat breakfast

Not applicable

Location

Hot water problem that night . Technician came but they walked in with shoes.

Everything is good

Switching knob of water temperature for bath is not unclear.